Pissmaster

Which three aspects of standard fields should an administrator customize? Choose 3 answers. Help text. Picklist values. Field history tracking. Decimal places. Field name.

An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes. What workflow action should the administrator use to accomplish this?. Custom Notification. Create a Record. Outbound Message. Assign Task.

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest? Choose 2 answers. Check edition compatibility. Install in a sandbox. Download into a Trailhead Playground. Test Drive in a production org.

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. How should an administrator check why it's not working properly?. View the setup audit trail and review for errors. Use the native feature in the Flow Builder. Review debug logs with the flow logging level. Set up email logs and review the send error logs.

The sales operations team at Universal Containers purchase a list of shipping companies they would like to be imported into the Salesforce org using import Wizard. Some companies on the list may already be customers. Which fields should administrator use to prevent duplicates when importing these Account records?. Account name and Created Date. Owner name and Account Name. Account name and Billing Address. Account name and Account Site.

Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that send a Chatter post to the department VP in 30 days if the position is still open and the status is NOT equal to Interviewing On the 10th of the month, an applicant interview, and the posting status is updated to Interviewing. What will happen to the Chatter post in this situation?. The pending Chatter post will be will be paused. The pending Chatter post will be sent on the 10th of the month. The pending Chatter post will be sent in 30 days. The pending Chatter post will be canceled.

Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards?. Dashboard Subscriptions. Dynamic Dashboards. Public Dashboards. Dashboard Filter.

AW Computing would like to improve its Case Lightning record page by including: • A filtered component to display a message in bold font when a Case is saved as a critical record type. • A quick way to update the Account status from the Case layout. Which two components should an administrator use to satisfy these requests? Choose 2 answers. Record detail. Related record. Rich text. Related list.

What is the maximum number of objects that can be added to a custom report type?. Four as long as the objects have associations. Unlimited as long as the objects have associations. Two as long as the objects have associations. One as long as the object has a master -child relationship.

The events manager at DreamHouse Realty has a hot lead from a successful open house that needs to become a Contact with an associated Opportunity. How should this be accomplished from the Campaign keeping the associated Campaign Member history?. Clone the lead and convert the cloned record to a Contact. Convert the lead from the Campaign Member Detail page. Delete the lead and create a new Contact and Opportunity. Add a Contact from the Campaign Member Detail page.

Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team. Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? Choose 2 answers. Create ownership-based sharing rules. Create a new account type to separate both teams. Change organization-wide default on account to private. Change the new team role to be outside the company hierarchy.

Ursa Major Solar wants to customize Activities (tasks and events). What are three types of customization that occur? Choose 3 answers. Field Tracking. validation Rules. Custom Fields. Assignment Rules. Workflow Rules.

Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab?. Object Permissions. Org-wide Defaults. Tab Settings. App Permissions.

Ursa Major Solar wants to know which of its marketing efforts are helping the team win opportunities. What should an administrator configure to provide these insights?. Map Custom Lead Fields. Campaign Hierarchy. List Email Activities. Campaign Influence.

An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal?. Approval Process. Process Builder. Outbound Message. Flow Builder.

The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign. Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers. Edit the picklist values for the Campaign Status in Object Manager. Mass modify the Campaign Member Statuses related list. Add the Campaign Member Statuses related list to the Page Layout. Modify the picklist value on the Campaign Member Statuses related list.

The DreamHouse Realty team has a master-detail relationship set up with Open House as the parent object and Visitors as the child object. What type of field should the administrator add to the Open House object to track the number of Visitors?. Indirect lookup. Cross-object formula. Roll-up summary. Multi-select pickhst.

Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words 'forgot" and 'password". What should the administrator configure to meet this requirement?. Escalation rule. Omni-Channel. Auto-response rule. Email-to-case.

Universal Containers has two sales teams, sales team A and sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How should the administrator share records owned by sales team A with sales team B?. Owner-based sharing. Criteria-based sharing. Use manual sharing. Hierarchical sharing.

The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record. What should the administrator do to pull contact fields into the custom report?. Configure formula fields on Event to populate contact information. Create a new report type with Event as the primary object and Contact as a related object. Use a dashboard with filters to show Event and contact data as requested. Edit the custom Event report type and add fields related via lookup.

Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which option will meet this requirement?. One record type, two profiles, one picklist. Two Permission sets, one record type, one picklist. Two page layouts, one record type, two picklists. One page layout, two record types, one picklist.

The administrator has created new users for 10 new employees at Universal Containers. Why are these users unable to access the account object in the Salesforce org"?. Users' profile requires permission to the account object. Organization-wide defaults are set to private. Users' roles are low on the Role hierarchy. Users' profile requires a sharing rule for accounts.

Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type. What are two potential causes of this issue? Choose 2 answers. The record type is deactivated. The record type default setting is disabled. The record type is disabled on the marketing user profile. The record type is dissociated from the page layout.

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a Queue called "High Priority Queue." An administrator needs to configure the case management process to implement this requirement. Hon should the administrator achieve this goal?. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours). Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created. Create an assignment rule to assign all cases where status = high to the high priority queue. Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

After a recent restructure of its Sales Department. Ursa Major Solar is having issues with records being omitted in the new Opportunity Report. Which three questions should the administrator ask to research this issue? Choose 3 answers. Have the owners of the records been frozen?. Did the sales manager start from a copy or done of an existing report?. Are records currently being shared with the sales manager?. Do the records the sales managers expect to see match the filter criteria?. Do owners of all records have Roles and correct Territory Assignments?.

What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers. Only standard objects support master-detail relationships. Standard objects are included with Salesforce. Custom and standard objects have standard fields. A new standard object can be created.

Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to Implement this request?. Flow Builder. Workflow Rule. Outbound Message. Quick Action.

A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue? Choose 2 answers. When a validation rule is triggered for the record. When another record triggers the same workflow rule. When the action is deleted from the workflow queue. When the record no longer matches the rule criteria.

The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers. Data Loader. Weekly Data Export. Data Import Wizard. Mass Delete Records.

Ursa Major Solar wants to upload data to Salesforce and heard about the Data Import Wizard. They want to upload the following data: Os) * 60,000 Accounts * 20,000 Contacts Calculator * 10,000 Opportunities * 5,000 Conference custom object records What two considerations should be kept in mind when using the Data Import Wizard? Choose 2 answers. Opportunities need to be uploaded with a different tool. There is a limit of 10,000 records that can be uploaded at once. There is a limit of 50,000 records that can be uploaded at once. Custom Objects need to be uploaded with a different tool.

Northern Trail Outfitters wants to initiate expense reports from Saltsforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should on administrator configure? Choose 2 answers. Quick Acton. Email Alert Action. Outbound Message. Approval Process.

The administrator at Cloud Kicks needs to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?. Email-to-Case. Assignment Rules. Auto-Response Rules. Web-to-Case.

A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. allow should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?. Create one Record Type with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C). Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C). Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page Layouts, one for each Record Type. Create six Record Types (Sales Widget A, Sales Widget B. Sales Widget C. Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?. Create an auto-response rule and a public group. Create a user-based sharing rule and an ad-hoc case team. Create a queue and a criteria-based sharing rule. Create a predefined case team and an assignment rule.

In which two locations can a system administrator assign a page layout? Choose 2 answers. Role. Record Type. App. Profile.

DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request?. Add a delegated approver for the next approver in the process. Review the page layout to ensure the fields updated in the process are visible. Check if the user in the next approver is inactive or missing. Update the field-level security to view on fields that are updated in the process.

The VP of Sales at Cloud Kicks would like a graphic on the company performance dashboard to display the total current pipeline against the goal for the year. Which type of component should be used to display the requested information?. Table. Metric. Stacked Bar. Gauge.

Ursa Major Solar users want to utilize Salesforce Knowledge. Which statement accurately describes Knowledge?. A knowledge base that uses Machine Learning to generate an article to solve customer support issues. An automated tool that closes Cases based on historical information. A knowledge base comprised of articles that can be written and utilized by support agents. An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions.

Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders. USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports. What should the administrator do to meet this goal?. Add a new value to the type field on accounts, contacts, and opportunities. Add a new value to the type field on tasks used for accounts, contacts, and opportunities. Inform the user to manually enter the meeting details in the description field on accounts, contacts, and opportunities. Inform the user to manually enter the meeting details in the account comments.

The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements? Choose 3 answers. Field -level security. Permission sets. Support processes. Record types. Page layouts.

Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure? Choose 3 answers. Set prohibited password values. Set requirement that passwords must be unique for each user. Set maximum invalid login attempts. Set the length of time before passwords expire. Set password complexity requirements.

The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won. What automation tool best accomplishes this?. Process Builder. Validation Rules. Outbound Message. Approval Process.

Which two methods can be used to share records using sharing rules? Choose 2 answers. Public groups. Queues. Profiles. Roles and subordinates.

Universal Containers is using lead assignment rules and record types. The sales team has the record type 'Corporate Leads' assigned as their default record type. The sales team has reported that Leads assigned to them are assigned to a different record type. They have requested to have all Leads assigned to them be assigned to the 'Corporate Leads' record type. How should an administrator configure the sales team's request?. Select preserve lead status in Lead settings. Select override the existing record type with the assignee's default record type in Lead settings. Select require validation for converted Leads in Lead settings. Select keep the existing record type in Lead settings.

The administrator has added the company IP address ranges to the network access section. What will happen when a user tries to log in from outside the company network?. Login attempts by all users are denied. Users are redirected to the VPN. Users must enter a verification code. Login attempts using the API are denied.

Universal Containers uses Salesforce Content to store technical manuals and videos used by support agents when troubleshooting product issues. They would like to organize these files by product to make it easier to find the correct information and limit access to support agents only. Which Content feature can be used to organize these files?. Data Categories. Libraries. Featured Topics. 60 Groups.

Ursa Major Solar recently acquired a company whose sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce. The Chief Technology Officer (CTO) has decided that the new sales team should NOT change their process at all. What should the administrator do to incorporate the new sales teams process?. Create new values for the opportunity stage field and use field-level security to control which teams see which fields. Create new values for the opportunity stage field; create a new sales process assigned to a custom record type for the new sales team. Create a record type and page layout for the new sales team and a custom field for the new stages. Create new values for the opportunity stage field; order them so that the new Sales team's values are at the bottom of the picklist.

Cloud Kicks wants a report Co categorize accounts into small, medium, and large based on the dollar value found In the Contract Value field. What feature should an administrator use to meet this request?. Group Rows. Detail Column. Bucket Column. Filter Logic.

Northern TV Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of sales requested that this information be accessible on the opportunity and available for reporting. Which two options should the administrator configure to meet these requirements? Choose 2 answers. Customize Campaign Member Role. Customize Campaign Role. Customize Opportunity Contact Role. Add the Opportunity Contact Role related list to the Opportunity page layout. Add the Campaign Member related list to the Opportunity page layout.

Ursa Major Solar is setting up case assignment rules. What are two places where the cases can be assigned? Choose 2 answers. Queue. Contact. Profile. User.

Universal Containers has decided to implement Salesforce Einstein Analytics for a subset of its users. How should the administrator enable users with permissions to use Einstein Analytics features?. Create a sharing group for users, then add the Einstein Analytics permissions. Create a custom permission set, then add the permission set to existing user profiles. Create new profiles for users that will have Einstein Analytics permissions. Create a new permission set for each type of Einstein Analytics permissions, then assign users.

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and senes. How should the administrator set up the Campaign to simplify reporting?. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign. Add different record types for the monthly event types. Configure Campaign Member Statuses to record which event Members attended. Create individual Campaigns that all have the same name.

Which tool should an administrator use to review recent configuration changes made in their org?. Critical Updates. Debug Logs. Field History Tracking. Setup Audit Trail.

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request?. Define a new Stage picklist value. Configure Forecasting support. Make the field editable on page layouts. Create a custom field on Opportunity.

Ursa Major Solar is using products and price books. Which two items should an administrator take into considerations about these features? Choose 2 answers. The standard and list price for a product can be listed In more than one currency. A product can have a different list price in different price books. Products without a price are automatically added to the standard price book. If price books contain assets, they can NOT contain products.

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increasing the budget?. Train someone on the sales and marketing teams to build dashboards. Build the dashboards manually to meet the deadline. Check the AppExchange for a prebuilt solution that can be easily customized. Hire a consultant to build the custom dashboards.

Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view records that would normally be found under these tab?. App Permissions. Tab Settings. Object Permissions. Org-wide Defaults.

Which set of small and large data backup methods are available in native Salesforce?. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator. Report Exports, Weekly Data Export Service, and Data Loader Exports. Mass Exports, Weekly Data Export Service, and Data Loader Exports. Dashboard Exports, Report Exports, and Weekly Data Export Service.

What are the defaults for Org wide Default (OWO) and Profile permissions for all Profiles that have View All Data or Modify All Data disabled on a custom object?. Private for OWD and No Access for Profiles. Private for OWD and CRED for Profiles. Public Read/Write for OWD and No Access for Profiles. Public Read/Write for OWD and CRED for Profiles.

The administrator at Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted a case to the administrator indicating that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers. Ensure that the page layout for the user's profile has been updated. Update the organization-wide defaults for the object. Run the setup audit trail for the organization. Review the field-level security of the field for the user profile.

The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout? Choose 3 answers. Click the Undo button or the Cancel button. Restore from the recycle bin within 15 days. Restore original page layout from a sandbox. Clone the layout from a different profile and use Save As. From the Fields palette, drag the field into the same position.

A new custom object called Manufacturers has been created for Universal Containers. Where should a System Administrator adjust how the object appears when it is found in the global search?. Object Manager, Manufacturers, and Page Layouts. Global Search, Manufacturers, and Search Layouts. Global Search, Manufacturers, and Global Search Layouts. Object Manager, Manufacturers, and Search Layouts.

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?. Case Scheduled Reports. Case Dashboard Refreshes. Case Escalation Rules. Case Assignment Rules.

Ursa Major Solar recently enabled the multiple currencies feature. As a result, which currency will be used as the foundation for all currency conversion rates?. Personal currency. Corporate currency. Active currency. Record currency.

The administrator at Cloud Kicks has a custom picklist field on Lead, which Is missing on the Contact when leads are converted. Which two Items should the administrator do to make sure these values are populated? Choose 2 answers. Set the picklist field to be required on the Lead object. Create a custom picklist field on Contact. Map the picklist field on the Lead to the Contact. Update the picklist value with a validation rule.

What are two considerations when configuring the lead conversion process? Choose 2 answers. Custom lead fields can be mapped to account, contact, and opportunity fields. Roll -up summary lead fields can be mapped to custom contact fields. Standard lead fields are automatically converted to account, contact, and opportunity fields. Custom lead fields can be mapped to custom object fields.

A Sales Manager wants all Sales Users in the department to see a Dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private. How can the Administrator meet this requirement?. Ask the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder. Create the Dashboard from the Opportunities by User Report, select the Sales Manager as Run As User and Save in the private Dashboard Folder. Ask the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me" and save in the shared Dashboard Folder. Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder as a Dynamic Dashboard.

Major Solar plans to offer partner its services at a discounted rate applied to at opportunities. The administrator needs to ensure that the appropriate prices are applied to services on opportunities for this partner. What should the administrator do to achieve this goal?. Create a new list price on the standard price book. Create a custom object for the discounted services. Create a new discount record type on the services object. Create a custom price book with the discounted list prices.

Northern Trail Outfitters Is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns. How should an administrator fulfill this request?. Marketing user checkbox. Permission sets. Organization-wide defaults. Field-level security.

Universal Containers wants to begin selling to consumers, in addition to businesses. The Opportunity stages for selling to consumers will be different than those used for businesses. Which feature in Salesforce will allow for this to be accomplished?. Page Layouts. Sharing Rules. Record Types. Business Processes.

Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out. How should an administrator grant proper access to the supervisors?. Update the supervisor profile with edit permission on Contact. Create a sharing rule to grant read/write access on Contact to the supervisor role. Assign a permission set with the edit permission on Contact to the supervisors that need it. Change the supervisor users profiles to be sales rep.

Universal Containers has a marketing, team setup as a public group A sales representative would like to engage the marketing team on one opportunity What should the sales representative do to ensure the marketing team can access the opportunity?. Manually share the record with the public group. Add the public group to an opportunity queue. Change the opportunity owner to the public group. Add the public group to the opportunity team.

The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation. What should the administrator use to fulfill the requirement?. Approval History Related List. Delegated Approver. Two-Step Approval Process. Delegated Administrator.

At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click the submit for approval button to begin the process but sometimes the user forgets. How should an administrator automate submission so all new public articles will enter the approval process?. Update Initial Actions. Create a new record type and page layout. Use Process Builder. Default the Submit for Approval button.

Ursa Major Solar has the following environment and requirements: * Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. * The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day. * The Sales Manager wants to report on various customer interactions. How should the administrator fulfill these requirements?. Post customer interactions in Chatter on the account. Log a separate task, call, or activity on the account. Enter comments into the notes section on the account. Log a case on the account.

The administrator at Universal Containers wants to add branding to Salesforce. Which two considerations should the administrator keep in mind? Choose 2 answers. Themes apply to Salesforce Classic and to the Salesforce mobile app. Chatter external users see the built-in Lightning blue theme only. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. Only one theme can be active at a time, and a theme applies to the entire org.

At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement?. Approval Process. Flow Builder. Formula Field. Prebuilt Macro.

The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfill this request?. Sharing Settings. Component Visibility. Page Layout Assignment. Record Type Assignment.

The Human Resources department at Northern Trail Outfitters wants employees to provide feedback about their managers using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement?. Uncheck Grant Access Using Hierarchies. Set the Default External Access to Private. Configure an owner-based sharing rule. Define a criteria-based sharing rule.

The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one User. Which two options should an administrator use to meet this requirement? Choose 2 answers. Assign permission set group to Users. Add to manual sharing list. Edit organization-wide defaults. Create a permission set.

Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?. Each account must NOT have related contacts. Each contact must have a related account. Each contact may or may NOT have a related account. Each account may or may NOT have related contacts.

A new custom object called parts has been created for Ursa Major Solar. Where should an administrator adjust how the object appears when it is found in the global search?. Global search, parts, and search layouts. Global search, parts, and global search Layouts. Object manager, parts, and page layouts. Object manager, parts, and search layouts.

Sales Reps at Universal Containers want to prioritize and flag at-risk deals. What feature should an administrator suggest to meet this requirement?. Einstein Lead Scoring. Einstein Opportunity Insights. Einstein Opportunity Scoring. Einstein Activity Capture.

Universal Containers fs trying to Improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the currant implementation?. Reduce the number of case status values to five. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Review which status choices are needed for each record type and create support processes for each that is necessary. Edit the status choices directly on the record type.

Northern Trail Outfitters has a web form for cases. If the case assignment rules inactive, who will be assigned ownership when the case is created?. The case will be assigned to the default workflow user. The system administrator will be assigned. The case will be assigned to a default case queue. The default case owner will be assigned.

Which two are purposes of AppExchange?. Administrators can download and customize pre-built dashboards and reports. Partners can download accounts and contacts to collaborate on sales deals. Support users can install the Service Cloud console custom app. Customers can share and install apps published by Salesforce partners.

The administrator at DreamHouse Realty added an email quick action to the Case page layout and Is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected?. Email-to-Case. Email Notifications. Email Alerts. Email Templates.

Previous Ursa Major Solar sales representatives worked on approximately 100 accounts with billing address in California. … retain viewing and editing access to these accounts for 1-3 months. An administrator needs to easily provide view and … access accounts. What should the administrator do to achieve this goal?. Configure a new account sharing rule for these users with criteria based on billing state equals California. Configure a new profile for these users with criteria based on billing state equals California. Configure a new account folder for these users with criteria based on billing state equals California. Configure a new account sharing rule for the sales Rep profile with criteria based on billing state equals California.

Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard. What are the two reasons this .Is likely to occur? Choose 2 answers. The report needs to be refreshed. The running dashboard user and viewer have different permissions. The current user does not have access to the report folder. The dashboard needs to be refreshed.

Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?. Create a custom object to capture popular Case resolutions. Use an interview flow to capture Case details. Direct users to Global Search to look for similar cases. Configure Knowledge with articles and data categories.

Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements?. Separate record types and sales processes for the different types of opportunities. Different page layouts that control the picklist values for the opportunity types. Validation rules that ensure that users are entering accurate sales stage Information. Public groups to limit record types and sales processes for opportunities.

Cloud Kicks has a custom object named Shoe. The administrator has been asked to ensure that when a relationship is created between Account and Shoe to prevent orphaned shoe records. What should the administrator do to complete this requirement?. Create a hierarchical lookup. Create an indirect lookup. Create an encrypted lookup. Create a master-detail lookup.

An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers. Rule active date. Formula return type. Error condition formula. Error message location.

How can an administrator allow all internal users to view a dashboard as a Sales Manager within a sales region?. Create a dashboard for all opportunities in the region. Create a dashboard to run as the logged -In user. Create a dashboard with multiple components. Create a dashboard to run as a specified user.

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website. They want to send different messages based on the Lead Industry field value. What should an administrator configure to meet this requirement?. Configure an auto-response rule to email the lead. Use a validation rule to trigger workflow to email the lead. Add a public group and Process Builder to email the lead. Create an assignment rule to email the lead.

Cloud Kicks' executives have noticed the Opportunity Expected Revenue field displays incorrect values. How should the administrator correct this?. Modify the closed won value associated with the stage. Adjust the forecast category associated with the stage. Change the probability associated with the stage. Update the expected revenue associated with the stage.

What must an administrator do when creating a record type?. Create a new page layout for the record type. Set the field-level security for the record type. Add the record type to the required user records. Assign the record type to the appropriate profiles.

The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report. Which two options could cause this issue? Choose 2 answers. The report is saved in a private folder. The org has reached its limit for custom report types. The user's profile is missing View access. The custom report type is in development.

What are two considerations for sharing email template folders? Choose 2 answers. Lightning email templates support packaging. Sharing a folder shares all subfolders in that folder. Sharing on Lightning email templates is inherited from the folder it is in. Subfolders are shared separately from the parent folder.

Dream Home Realty just announced its new Home Concierge offering. This product is unlike anything the company has offered in the past and follows a different business model. What should the administrator configure to meet this requirement?. Create a new Opportunity product. Create a quick action. Create a new sales process. Create a new approval process.

Management at Cloud Kicks is requesting all records from a custom object that are more than 12 months old and have a status of new be deleted. What should the administrator use to honor this request?. Mass edit from lists. Data Import Wizard. Mass delete. Data Loader.

Executives at Cloud Kicks have reported that their dashboards are showing Inaccurate data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers. Move the dashboard to the user's private folder. Change the dashboard to be a dynamic dashboard. Move the dashboard reports to the view-only folder. Create a new report folder with viewer access.

Universal Containers uses a private sharing model. Account management is accomplished using teams and Accounts are owned by the sales rep. The rep reports to the regional director who then reports to the VP of sales. When the regional director runs reports, what records would they see with the my team’s account filter?. Accounts that they are on the account team. Accounts their subordinates own. Accounts their subordinates can access. Accounts they and their subordinates own.

An administrator at Cloud Kicks has a flow In production that is supposed to emit new words. However, no new records are being created. What could the issue be?. The flow url Is deactivated. The flow trigger is missing. The flow Is read only. The flow is Inactive.

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?. Auto-Response Rules. Validation Rules. Assignment Rules. Escalation Rules.

An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on?. Use the {!Contact. Id} global variable. Use the SRecord global variable. Use the {lAccountld} record variable. Use the Get Records element to find the Id.

What are three settings an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 answers. Update the organization's Chatter settings to allow approvals. Create a flow to automatically approve all records. Enable the organization's email approval response setting. Add the Items to Approve component to the approvers' home page. Specify initial submission actions within the approval process.

Which item is available in a Lightning App where visibility is limited to the Salesforce mobile app?. Favorites. Home Page. Utility Bar. Today.

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?. Einstein Opportunity Scoring. Einstein Activity Capture. Einstein Search Personalization. Einstein Lead Scoring.

An administrator at Cloud Kicks wants to deactivate a user who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers. The user is in a custom hierarchy field. The user is assigned in a workflow email alert. The user is part of a territory hierarchy. The user is the highest role in the role hierarchy.

What are two valid use cases for Salesforce Communities? Choose 2 answers. External customers can track their purchases and open support cases. External customers can gain full user rights to Salesforce. Internal users can replicate Salesforce automation without licenses fees. External partners can track the status of joint Opportunities.

What are three considerations when a user is importing data via Data Loader? Choose 3 answers. Field -Level Security access determines which fields will be visible. Validation rules do not execute when importing data. Unrestricted picklists, a new picklist value will be applied but will not be added to the picklist. Restricted picklists, a new picklist value will be Ignored and the default value applied. Importing data into checkbox fields allows for the use of TRUE/FALSE.

Universal Containers successfully deployed a partner community last quarter and is experiencing performance issues. Which two strategies should a system administrator use to improve community performance? Choose 2 answers. Grant super user access to appropriate external users. Delete the Executive and Manager roles. Create a new custom partner profile. Use sharing sets.

An administrator Installed a managed package that contains a permission set group. The permission set group that was installed Includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?. Edit the profile for the users to remove Delete access from the objects. Use a muting permission set with a permission set group to mute selected permissions. Create a new permission set that has Delete access deselected for the objects. Create a new role that prevents Delete permissions from rolling up to the use.

What are two ways to customize basic reports using Lightning Experience? Choose 2 answers. By adding a chart. By adding a filter. By adding links to external pages. By adding a Lightning Component.

The District Sales Director at Cloud Kicks wants to share the leaderboard component on his dashboard with his sales team. What two actions should an administrator take to enable this functionality? Choose 2 answers. Build a Reporting Snapshot. Enable Opportunity Teams. Create a Chatter group for the Sales Team. Turn on Chatter Feed Tracking for Dashboards.

DreamHouse Realty wants to offer a form on its Experience Cloud site where inspectors will submit findings from a property inspection. Which feature should an administrator place on the page to fulfill this requirement?. Related List. Record Detail. Screen Flow. Autolaunched Flow.

A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?. The deleted field can be restored up to 15 days after deletion, but all data will be lost. The deleted field and its data can be restored up to 15 days after deletion. The deleted field and its data CANNOT be restored. The deleted field and its data can be restored up to 30 days after deletion.

A system administrator at Universal Containers needs to transfer records from one user to another. What object can be transferred using the mass transfer tool? (2 answers). Campaigns. Quotas. Accounts. Leads.

Ursa Major Solar has selected report folders that are shared with a small group of users who are on Lightning Experience. The administrator needs to prevent these users from customizing the information in the reports. What should the administrator do to achieve this goal?. Run the report as a specified user. Utilize Custom Report Types. Change Field Level Security. Lock report filters.

What should an administrator take into consideration when creating Content tags?. Tags are case insensitive. Tags combine singular and plural versions. Tags are case sensitive. Tags are updatable.

The VP of marketing has asked the administrator to restrict marketers from deleting campaign records. The marketers are currently assigned to the marketing user profile. What action should the administrator take to satisfy the request?. Assign a permission set with campaign create, read and edit permissions. Use a custom profile with the campaign delete permission disabled. Update the current profile by removing the campaign delete permission. Create a validation rule to prevent delete for marketing users only.

An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager. What should the administrator do to fulfill the request?. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field. Delete the user and leave all records where they are referenced in the Direct Manager field without changes. Deactivate the user and delete any records where they are referenced in the Direct Manager field. Change the user's profile to read-only while removing them from being referenced in the Direct Manager field.

The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?. Stacked Bar. Table. Donut. Gauge.

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with Issues. This screen should be visible from cases. How should the screen flow be distributed?. Page Layout. Component Filter. Lightning Page. Home Page.

Recently, one of Ursa Major Solar's (UMS) competitors lost critical data after a powerful hurricane caused multiple power outages. UMS needs to ensure that its Salesforce data is backed up an protected from such an event. Which two statements are true regarding this goal?. UMS can download an app from the AppExchange. UMS can use Salesforce's weekly or monthly backup service, which is provided via a zip file. UMS should contact Salesforce Support for a free backup. UMS can use Salesforce's daily backup service, which is provided via a zip file.

Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information?. Contact, Lead, and Person Account. Case and Opportunity. Individual, User, and Account. Account and User.

Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this Issue?. Allow the reps to set business hours manually. Set temporary business hours for each time zone. Create one set of business hours per time zone. Adjust the current business hours to accommodate the Eastern Time Zone.

At Universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality? Choose 2 answers. The Add Record action must be configured in the group publisher. An administrator needs to create a group to enable record sharing. Object layouts should be configured to include the groups related list. Collaboration groups are created automatically for every department.

The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. How should the administrator complete this requirement?. Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine". Create a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine". Assign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is "Search Engine". Use an assignment element, one for when Lead Source is "Search Engine" and one for everything else.

Which two action should an administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with the customers? Choose 2 answers. Ensure opportunity teams are created for customers. Use Salesforce Files to post presentation in Chatter. Add customers to private Chatter groups. Add customers to libraries.

Ursa Major Solar's default, organization-wide sharing for accounts is set to public read/write. The administrator needs to ensure that marketing never modifies an account record. Which action should the administrator take to accomplish this goal?. Remove edit access on accounts from the custom marketing profile. Assign a permission set to marketing users which removes edit permission. Switch organization-wide default sharing to public read only. Separate the marketing role hierarchy from the sales role hierarchy.

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement?. Create a Process Builder to set the field. Define an approval process for the field. Make the field universally required. Require the field on the record type.

Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers. A user with Read permission on the account. A user with the System Administrator profile. A user with the Manage Cases permission. A user with a manager role above the agent.

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?. Case assignment rule. Einstein Case Routing. Auto-response rule. Case escalation rule.

Cloud Kicks Is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates?. Geofence. Custom address. Geolocation. External lookup.

Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request. This action, however, does not always occur. Sales reps do not always populate all fields correctly. Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers. Flow. Process Builder. Approvals. Workflow.

The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers. Back-up the Shoe Style values in existing records. Reactivate the appropriate Shoe Style values after the field type changes. Select the "Choose only one value" checkbox on the picklist field. Change the field type from a multi-select picklist field to a picklist field.

Ursa Major Solar is bringing a new type of solar panel to market. An administrator needs to create a sales process for this new product. Os) What are three considerations for the administrator in this scenario? Choose 3 answers. An opportunity record type will need to be created and assigned to the sales process. The record type name assignment becomes permanent upon save of a new record type. The record type's page layout is assigned to users through their profile assignments. Adding a new value to the record type master picklist value list adds the value to all existing record type picklists. All picklist values on the page layout must be added to the master picklist value list or be active values.

Ursa Major Solar (UMS) wants to assign a Lightning for Qutlook layout. Which two optiens can UMS assign this layout to? Choose 2 answers. User. Team. Role. Profile.

Ursa Major Solar wants to use the Salesforce approval process. What are two characteristics that make a sales process a good fit for the Salesforce approval process? Choose 2 answers. There is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount. The approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP. There are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else. The first level approval can be denied and automatically routed to the Sales VP for final approval.

An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?. Activate the critical update in a sandbox. Allow the critical update to auto-activate In a sandbox. Activate the critical update in production. Allow the critical update to auto-activate.

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?. Case Escalation Rule. Omni-Channel Supervisor. Formula field. Assignment Rule.

AW Computing (AWC) occasionally works with Independent contractors, who the company stores as Contacts In Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?. Create a new Contact record for each agency. Enable Contacts to multiple Accounts. Create a junction object to track many-to-many relationship. Solar need to see different fields on the Case. Use a partner community to track the Contacts.

New leads need to be routed to the correct sales person based on the lead address. How should the administrator configure this requirement?. Configure a validation rule. Use lead assignment rules. Create a formula field. Assign with an escalation rule.

Cloud Kicks intends to protect data with backups by using the data export service. Which two considerations should the administrator remember when scheduling the export? Choose 2 answers. Data export service should be run from a sandbox. Metadata backups must be run via a separate process. Metadata backups are limited to sandbox refresh intervals. Data backups are limited to weekly or monthly intervals.

An administrator needs to store the ID of a record type for later use in a flow. Which kind of variable should the administrator use?. Boolean variable. ID variable. Record variable. Text variable.

Which two capabilities are considerations when marking a field as required In Object Manager? Choose 2 answers. The field Is added to every page layout on that object. The field Is not required to save records via the API on that object. The field Is universally required to save a record on that object. The field Is optional when saving records via web-to-lead and web-to-case.

Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement?. List Views. Splits. Queues. Stages.

Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app?. Add the Salesforce Mobile and Lightning Experience action to the page layout. Include the action in the Salesforce Mobile Navigation menu. Modify compact Case page layout to include the action. Create a custom Lightning App with the action.

What are two considerations when activating and assigning Themes and Branding? Choose 2 answers. Themes apply to both Lightning Experience and mobile. Up to 300 custom Themes can be created per org. Each profile can be applied a different Theme. Only one Theme can be applied in an org at a time.

The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce. Which two solutions should the administrator use to ensure users are able to do this? Choose 2 answers. Add Create Recurring Series of Tasks field on page layouts. Turn on Task Notifications Service. Enable Creation of Recurring Tasks in Activity Settings. Disable Shared Activities.

A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range. What occurs as a result of this scenario?. The user will be unable to log in at all. The user will be to log in after answering one security question. The user will be able to log in without activating the computer. The user will be able to log in after the computer is activated.

Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000. Which feature meets this requirement?. Performance Chart. Key Deals. Big Deal Alerts. Activity Timeline.

Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts?. Accounts should have a master detail to Shipments. Shipments should have a master detail to Accounts. Shipments should have a lookup to Account. Accounts should have a lookup to Shipments.

Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process?. Use a process to update the account when It is edited. Set up a scheduled process in Process Builder. Configure a scheduled flow in Flow Builder. Create a workflow rule with an outbound message.

Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object. What should a System Administrator do to report on the newly created fields?. Create a new account report folder, go to share, and then add the new fields. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report. Create a new account report and add the new fields from the Report Builder. From the Custom Report Type, Edit Layout, then add the new fields to the report.

Salas and Customer Cant at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this?. Related Lookup Filters. Page Layout Editor. Compact Layout Editor. Search Layout Editor.

The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?. Workflow Rule. Case Auto-Response Rule. Validation Rule. Sharing Rule.

The administrator at AW Computing wants Account details, related lists, and Chatter feeds to each appear on separate tabs when viewing an Account. Which type of page should the administrator create?. Lightning page component. Lightning page tab. Lightning record page. Lightning app page.

A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce. Which Salesforce data tool will meet this request?. Mass Create Records. Data Loader. Data Import Wizard. Mass Transfer Records.

The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to Audited', they would like the system to automatically update the Audited Date field on the account with today's date. Which tool should the administrator use to complete this automation?. Flow Builder. Formula Field. Validation Rule. Approval Process.

At Universal Containers, if an account is consistently late or defaults on payments, users should be prevented from creating new Os) opportunities for that account. The administrator has created a custom checkbox called Account_Credit_Alert__c on the Account object. What should the administrator do to prevent new Opportunities from being created if the Account_Credit_Alert__c checkbox is checked?. Create a validation rule on Opportunities. Create a cross-object formula on Accounts. Create a Process Builder and a field update on Opportunities. Create a criteria-based sharing rule on Accounts.

The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?. Validation Rule. Workflow Rule. Approval Process. Flow Builder.

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements?. Knowledge Articles. Assignment Rules. Email Alerts. Auto-Response Rules.

Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce. Which tool should the administrator utilize to accomplish this task?. Data Loader. Bulk Data Load Jobs. AppExchange package. Data Import Wizard.

Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request?. Chatter Stream. Chatter Recommendations. Chatter Broadcast Group. Chatter Unlisted Group.

The administrator at Cloud Kicks deleted a custom field but realized there is a business unit that still uses the field. What should an administrator take into consideration when undeleting the field?. The field history will remain deleted. The field needs to be restored from the recycle bin. The field needs to be re-added to reports. The field needs to be re-added to page layouts.

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records. What should the administrator do to meet this requirement?. Assign the standard System Administrator profile to the analytics user. Create and assign a permission set that includes Read, Create, and Edit access. Create and assign a custom profile with Delete access removed for each object. Give the user View All access and assign them to the highest role in the role hierarchy.

A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object. How should an administrator provide proper access?. Set up Manual sharing. Assign a new role. Create a new profile. Configure permission sets.

The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?. Review the sharing model. View the setup audit trail. Edit the page layout. Log in as the user.

Which two ways allow a sales user to relate an opportunity to a campaign? Choose 2 answers. Select the campaign record type when creating the opportunity. Select the primary campaign source for the opportunity. Use the campaign hierarchy related list on the opportunity. Use the campaign influence related list on the opportunity.

Cloud Kicks wants users to only be able to choose Opportunity stage closed won If the Lead source has been selected. How should the administrator accomplish this goal?. Change the Opportunity stage field to read only on the page layout. Modify the Opportunity stage a dependent picklist to the Lead source field. Configure a validation rule requiring Lead source when the stage is set to closed won. Make Lead source a dependent picklist to the Opportunity stage field.

Ursa Solar Major Is evaluating Salesforce for Its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers. Case. Ticket. Contact. Request. Account.

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file?. Data Loader. Data Export Wizard. Data Export Service. Data Import Wizard.

The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request?. Lead Conversion. Validation Rule. Require Field. Workflow Rule.

An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow Builder toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this?. The version of the flow is activate. The flow is a before save flow. The version of the flow is inactive. The flow Is a screen flow.

Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases. Where should the administrator go to find out what type of licenses CK has purchased and how many are available?. Entitlements related list in company information. User management settings in setup. Search for licenses types in setup. User licenses related list in company information.

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers. Users can change their password to avoid login IP restrictions. IP address restrictions are set on the profile or globally for the org. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. Single sign-on will allow users to Jog In from anywhere.