What does a flow connector do? Tells the flow which external database to connect to. Tells the flow which element to execute next. Tells the flow which resource to create next. Tells Salesforce which flow to start next.
Which process must be automated using Flow Builder? Whenever deletion of records are involved. Whenever time based actions are involved. Whenever posting to chatter is involved. Whenever outbound messages are involved.
Universal Containers (UC) is automatically its employee offboarding process. Payroll information is stored in an external system. What could UC use to make a automatic update to the payroll system when an employee is offboarded? Salesforce Handler API Connect Outbound Message Action JSON Auto Connector.
What does debug option in Flow Builder allow an administrator to do? Enter custom values for input variable and view step-wise details. Roll back to previously executed actions, callouts, and changes committed to the database. Run the most recent saved version of the flow with auto-save mode turned OFF. Version a Flow that can be saved as current version after the Flow has run.
Which global variable contains the record's values immediately before the flow users run?
$Flow $Record $RIORVALUE Formula Field $Record__Prior.
The Administrator at Universal Container (UC) needs to develop a flow to get the Sales reps' feedback on closed opportunities. The administrator wants to use the Opportunities object-specific action to launch it. Which standard feature can help UC accomplish this? Use Process Builder and Salesforce Survey functionality with Object specific action on the Opportunity object.
Use Salesforce Survey functionality to help capture feedback. Use Process Builder with custom apex to capture feedback. Use Salesforce flow with Object specific action on the Opportunity object.
A flow designer is considering using a record variable. What is a record variable? A set of field values for a single record. A set of field values for a single record that are not marked as Global. A set of field values of multiple records that have the same object type. A set of field values of multiple records that have multiple object types
.
Two of the following can be used to assign cases to specific record types, pick the one that cannot. Permission sets Profiles OWD.
Where would a flow designer navigate to add a Screen Flow to a Lightning Page?
Setup > Lightning App builder > Flow Canvas Setup > Edit Page Setup > App Picker > Flow Builder. Setup > Lightning App Builder > Page.
Which of the following three statements are correct regarding Flow interviews? A flow interview always runs in a single instance of a flow. Any flow interviews that are not in use should be deleted so that user's pending list includes only interviews that they still plan to act on. Users can use browser's Back or Forward buttons to navigate through a flow Only those flow interviews can be deactivated that have been paused at least once. A single flow can have up to 50 different versions.
Can Formula fields be rolled up with Rollup-Summary Field? Yes No.
Can formula fields be used to showcase the value of a parent record in a child record? Yes No.
What are connectors in the Flow Builder? Are containers that hold data values.
It is the start element which can in some flows be programmed to regulate when the flow should trigger They define the behavior of the flow, they are the building blocks for defining various actions Are the paths defined between the various elements that represent order of execution.
Which of the following is the first to execute in the automation execution order?
Duplicate Rules After Triggers Workflow Rules Validation Rules.
Who are the only users that in an approval post would be able to see the Approver Names and the Approval Action button? Members of the team Approver Manager Owner.
Can a Flow be used to submit a record for approval?
Yes No.
Can custom objects have a Rollup-Summary field?
Yes No.
What type of Flow can take user input?
Lightning Flow Visualforce Screen flow Visual Flow.
When is a formula field calculated?
Every 10 minutes When SF initiated In real time when a record is refreshed In real time when a record is viewed.
When are the roll up summary fields recalculated?
Every time a referenced item is changed and saved Every time a new user logs in Every day Every 20 minutes.
The formula that represents a value of a field from an object of many relationships is called?
Improved Formula Field Extended Formula Field Cross-object Formula field Complex Formula Field.
For which Standard Objects relationships are the Rollup-Summary Fields NOT available?
Campaigns and Campaign Member Opportunity and Product Account and Case Accounts and Opportunity.
Which is an input variable supported in flows?
Record Collection Variable Picklist Collection Record Variables.
Administrator has seen an increased number of tickets logged by end users reporting Flow errors. To analyze flows in the org, where should the Administrator go to identify which Flows are causing the most errors?
In Setup, go to Process Automation and select Automation Home. In Setup, go to Flows and select the 'Recently Viewed' List View. In Setup, type 'Queue' in the quick search menu and select 'Queues'. In Setup, go to Process Automation and select Paused Flow Interviews.
Universal Containers (UC) has two business groups that have unique stages in the selling process. What should UC use to implement? Use Lightning Flow Use Record Type + Page Layout Page Layout Use Opportunity Stages.
What are two valid trigger invocation conditions when creating a trigger that invokes a record-based process?
When a new record is created. When a record is deleted. When a record is shared. When a record is updated.
What key feature was introduced is Spring 21 release which helps with identifying performance…?
Stagger and Throttle plug-ins for Flows Accurate measure of the CPU time consumption of Flows and Processes Black run-as access for Processes Optimizer plug-in for Flows and Processes.
The system needs to automatically mention the record owner in the record feed whenever an Opportunity record is Closed-Won. How can an Administrator accomplish this using Flow?
By cresting two flow directives, one for the record and another one for the feed item. By using the Assignment Element and setting the value to the record owner. By creating a temporary shadow record with system account as the owner and copying the lead item to original record. By entering @[reference] in the input Message parameter, where reference is the ID for the record owner.
What are three basic building blocks of Salesforce Flow? Element Resource Variables Constants Connector.
In which three ways can a flow designer distribute flows that involve user interaction?
Field Portal Mobile App Lightning pages Flow actions Custom Lightning web components Microservice Frame.
Which tools are included with the Lightning Flow product?
Lightning Experience and Flow Builder Process Builder. Flow Builder, and Approvals Process Builder and Flow Builder Lightning App Builder and Process Builder.
What’s the difference between the Run and Debug buttons In Flow Builder?
The Run button is available only for active flows. Only the run tuition the Intent of the flow. The debug button automatically fix issues in the flow. The debug button displays details tor debugging the flow.
The Salesforce Admin needs to automate a process that sends an approval request to the VP of Sales for any account record that changes from Prospect to New Customer. What process automation capabilities would the Admin use to meet this requirement?
Use an Apex Trigger to change the Account field value from "prospect" to "customer" and email the Account Owner as a reminder to get an approval from their Manager. Use a Record Trigger Flow to change the Account field value from "prospect" to "customer" and email the Account Owner. Use a Flow to update the field and trigger on Approval Process to notify the VP of Sales. Use a Process to monitor the changed field value on the Account object from "prospect" to "customer" and an action to submit the record to an Approval Process.
An Administrator needs to notify the CEO via email requesting sign-off anytime an opportunity’s discount reaches higher than 40% leave comments. Which tool should the Administrator use to accomplish this?
Process Builder Flow Builder Apex Trigger Approvals.
Universal Container (UC) recently migrated to Lightning Experience. How can UC allow users to upload a file during a Flow?
Custom Lightning Component Apex + Visualforce File Upload* standard Screen Component Node.js.
Which two types of flows are supported by Salesforce Flow? Remote Flows Auto launched Flows Screen Flows Managed Flows.
Which of the following is NOT a capability of Flow? Receive user inputs (Screen) Create personalizable UIs Query Records Allow upload files
.
What would the original record type of an object be called?
Original Record Type Main Type Master Record Type Parent Record Type.
Name one Third-party tool available in the AppExchange that could help Rollup-Summary Fields extending their functionality: Validation rules Rollup Helper Rollup Lightning Summary Master.
What does the REGEX function in Validation Rules do? It can be used to specify a data type that a field should be entered in. It can be used to specify a length that a field should be entered within. It is not a valid function It can be used to specify a format that a field should be entered in.
Up to how many EXTERNAL email recipients can be programmed to receive a workflow automated email alert?
Up to 100 Up to 5 None Up to 10.
Can process Builder invoke Apex?
No Yes.
An administrator wants to update a record, in the future, when a specified time is reached. Which tool should the Administrator use? Approvals Process Builder Workflow Rules Flow Builder.
An administrator wants to route an employee’s time-off request to their manager for approval. Which tool should the administrator use? Process Builder Approvals Workflow Rules Flow Builder.
What should be avoided within the loop when working with flows? Executing actions like creating or updating records Displaying data to the user Assignment new values to variables. Nesting another loop.
What is a valid distribution method for Autolaunched flow with a schedule trigger?
Metadata and Tooling API REST API Scheduled time and frequency Custom Apex Classes.
The Administrator is developing a flow which integration with an external system and needs to be invoked in async fashion. What type of flow the Administrator should choose when designing this process?
Platform Event Process Contact Request Flow Checkout Flow Screen Flow.
Which three types of data can a flow variable store? Multi-Select Picklist Text Binary Large Object (BLOB) Record Character Large Object (CLOB.
Which are the three Flow best practices?
Never hard-code Salesforce IDs. Provide an error handler. Configure inactive Flows in Production. Set up a flow optimizer. Control when users can navigate backwards.
Which of the following is the only resources that can change during a Flow?
Text Template Formula Stage Variable.
For which two use cases is it appropriate to combine a process and a flow?
Post to an internal Chatter group. Clone a record and its children. Post to external (Community) Chatter group Delete a related record.
Which three actions can a business analyst take with a process action?
Submit the record for approval. Send email and/or Post to Chatter. Import field values from another record and merge them with the record that started the process Create and update the records that started the process or any related record. Export up to 3 resources that are currently being used in the flow or process.
What is a flow interview?
Questions posed by flow designer to potential flow users. A flow that takes the same path as the original flow. Instance of a flow. Connection or interlink between two to more internal elements of a flow.
Which of the following should be used to branch a flow? Branching Element Decision Element If condition If Else condition.
An administrator wants to add a confirmation screen to a Screen Flow. What type of Screen Component should the administrator?
Text Display Text Lookup Long Text Area.
What should an Administrator do to allow the value of a variable to be set by sources that started the flow?
Select "Field is required" checkbox Select 'Allow Multiple Values" checkbox Select "Available for output" checkbox Select "Available for input" checkbox.
If an admin distributes a flow on an Account record page, how can the admin pass the account’s ID into the flow?
By checking 'Available for input" checkbox. By checking "Available for output" checkbox. By using 'Get Record' By selecting 'Allow multiple values".
Universal Containers requested a custom field on the account to be created to display the number of open cases related to the this account. How could the admin meet this requirement?
Use a flow to populate the custom field value. Use the process builder to populate the custom field value. Use scheduled apex to populate the custom field value. Create a roll-up summary field.
Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace it with a personalized UX so that the right recommend .. available to the right people at the right time. Which automation feature can help NTO accomplish this goal?
Einstein Next Best Action Experience Builder Personalization Workbench interaction Designer.
Which three conditions need to be met in order for an Administrator to delete a flow version installed from a package without uninstalling the package?
The flow version is deprecated in the org. The flow version isn’t the latest version of the flow installed in an org. The flow version has no scheduled actions that are currently live or running. The flow version is inactive. The flow version doesn’t have any associated paused flow interviews.
Universal Containers (UC) wants to prevent their customer’s assistant records from being visible to the sales users of another business groups in salesforce org. How can UC accomplish this?
Use Apex Trigger Use Lightning Flow Use Process builder Use Dynamic Form.
In which two ways does Salesforce Flow for Service help customer service agent?
It shows a checklist that agents can print. It allows an agent to pen a record and seamlessly resume a customer conversation. It uses flows and quick action to walk agents through customer engagement. It helps an experienced agent show a new agent what to do.
Cloud Kicks (CK) is evaluating outbound message actions to send pricing updates to external systems. Which two things should CK keep in mind?
If the endpoint is unavailable, outbound messages are lost after 3 unsuccessful retries. Outbound messages could potentially be delivered out of order. Audit trail is not available for outbound messages. Admin can configure up to 5 outbound message types for guaranteed delivery.
The Administrator is creating a login flow for a new application which will be deployed on Salesforce. They need to create a login screen with input fields and then create an automation logic to help validate the credentials and access. What is the right design for this solution?
Leverage Screen Flow for displaying the input fields and custom apex triggers for the post login and process. Leverage Screen Flow for displaying the input fields and for handling the post login and process. Leverage Process Builder with Workflow rules for displaying the input fields and for handling the post login and process. Leverage Screen Flow for displaying the input fields and autolaunched flow for handling the post login and process.
The Administrators at Universal Containers (UC) is configuring a Screen Flow where the end-user make a selection. Which resources should you use?
Choice Dependent Picklist Variable Decision.
What can an Administrator do from within the flow error email?
Schedule an inspect Query in the originating org. Launch a debugger in Flow Builder. View the full name of the run-as user in the email. View all errors across all active flows.
Ursa Major (UMS) is evaluating Salesforce for automating its mutual business processes. What should UMS keep in mind?
Salesforce automation tools are not supported in Salesforce Lightning. Salesforce automation tools are currently not supported in Microsoft internet Explorer. Salesforce automation tools are not available in Salesforce Developer edition Salesforce automation tools can not update records for which OWD is Public.
Which three main categories can Flow elements be broken down into?
Guided visual processes, behind the scenes automation, and approval automations. Screen, logic, and actions. Logic, actions, and connectors. Variables, choices, and stages.
An administrator wants to see which Flows currently have paused interviews or scheduled action. Where should the administrator go to view the list?
In Setup, type ‘’Queue’ in the quick search menu and select ‘’Queue’’ In Setup, go to Flows and select the Recently Viewed List View. In Setup, go to process Automation and select Paused Flow interviews. In Setup, go to Process Automation and select Automation Home.
How many active versions of a flow can you have at a given time?
Unlimited 5 1 10.
True or false: While External Objects capture information from external systems, the object itself is stored inside a Salesforce org.
True False.
Northern Trails Outfitters wants a unified view of customer transactions to create a flow that automatically updates the total customer spend across all systems, including the legacy systems they use. Which Salesforce Connect adapter is best suited for this scenario?
Cross-Org adapter OData 2.0 or 4.0 adapter Custom Adapter Salesforce Connect Adapter for Amazon DynamoDB.
What are the main steps to configure Salesforce Connect, in order?
Define an external object, set authentication protocol, define an external data source Validate and sync, set authentication protocol, set adapter type Define an external data source, set authentication protocol, validate and sync Set authentication protocol, set adapter type, validate and sync.
True or false: If your screen flow first creates a contact and then displays a confirmation screen, then updates the contact in an external system, it will work as intended.
True False.
What component do you use to embed flows?
flow:lightning lighting:flow process:lightning aura:flow.
What are two ways to launch screen flows for LWCs?
Wrap lighting:flow and the LWC in an Aura wrapper. Launch the flow dynamically from LWC code with Apex. Load the flow by URL. Launch the flow from platform events.
What Flow Builder element lets you add a local action?
Screen Action Subflow Update Records.
Which three of the following are flow elements?
Logic Connectors Resources Actions Integrations.
As you build a flow that creates a lead with user-entered information, you try to set the values for the LastName and Company field. However, there’s no dropdown menu for these values. Why?
You can’t build flows that take in user-entered information. There is no autofill for these values because they must be manually filled in. There’s no screen element with the Last Name and Company Name text screen components. You must distribute the flow to the right users before the correct components appear in the dropdown menu.
Any user specified by the administrator can approve requests in an approval process.
True False.
You can have several levels of approvals when creating an approval process. True False.
True or false: Features and fields in workflow rules correspond one-to-one to those in flows.
True False.
If a workflow rule contains only field updates, Migration to Flows converts it into which of the following flows?
A Record-Triggered Flow A Screen Flow A Fast Field Update (Before-Save) Flow A Scheduled Path.
Which of the following actions are possible to migrate processes to flow? Select two that apply.
Convert every process manually to Flow. Continue to use processes as there’s no migration tool. Create a new flow for processes with complex actions. Use an invocable Apex to handle the migration. Use the Migrate Workflow to Flow tool.
True or false: An effective way to visualize complex automation processes is to create a mapping diagram.
True False.
Which of the following actions is completed by only using an Assignment element? Select three that apply.
To add values stored in a record variable To add values stored in a record collection variable To add values stored in a screen component To add values stored in a variable.
Which of the following best describes a collection?
A field evaluated by a specific condition A list of items, such as field values or email addresses A variable with the same data and object types A field to store loop variables and other flow elements.
Select the best answer to complete this statement: When you define multiple filter criteria, the filter logic usually defaults to ____.
True False AND OR.
True or false: To reference each collection item in elements along the loop path, use the loop variable.
True False.
Which of the following does the Collection Sort element achieve in Salesforce Flow? Select two that apply.
It helps loop through a large collection. It helps set a minimum number of items in a collection. It helps prioritize and limit collected data. It helps limit the remaining items in a collection variable after a sort.
Which of the following are benefits of automating flow tests without code? Select three that apply.
Troubleshoot flows each time the failure occurs Build and deploy tests faster than it would take a developer to do so Manage and run multiple tests at once with a single click Visualize results with the expected outcome for each test path without regression risks Manually select the record or set the conditions for the debug.
True or false: Flow tests support flows that run when a record is deleted.
True False.
What is the correct button to select to create a test from a debug run?
Run Create Convert to Test View Tests (Beta).
What type of user permissions is needed to debug a flow or view test run details in Flow Builder? View Setup and Configuration Customize Application Manage Flow View All Data.
Bloomington Caregivers (BC) uses a complex data model to support its core business. BC wants to automate its intake processes by creating a personalized guided experience for medical providers, insurance companies, and patients. The administrator wants to use Einstein Recommendation Builder to support the requirement. What should the administrator keep in mind?
Recommendations only show up in Lightning Record Pages when Audience Targeting is enabled Recommendations can be ordered by priority using Recommendations component in Lightning Page Builder Recommendations can be copied from production to a sandbox in Lightning Experience Recommendations can be based on standard or custom objects.
Zephyrus Relocation Services (ZRS) is looking to replace its legacy UI with a responsive guided experience that includes automated personalized recommendations. Which of the following does the administrator need to create in order to implement the solution using Einstein Next Best Action?
Flows, Recommendations, and Strategies Recommendations, Strategies, Guided Layouts Local Actions, Flows, Guided Layouts Strategies, Local Actions, Flows.
Bloomington Caregivers (BC) uses a tiered support model where all non-urgent support requests are handled by a 3rd party. Due to a significant increase in the support request volume, BC has decided to implement Einstein Bots to automate basic support tasks and help with case deflection. The administrative staff at the 3rd party should be allowed to make changes to the intent model, however, they should not be allowed to make any structural changes to the bots. How can BC support this requirement?
Assign “Manage Bots Training Data” permission to the 3rd party administrative staff Create a separate page layout for the 3rd party administrative staff Enable “Enhanced Profile User Interface” to add granular control by profile Create a user group with custom permissions to add granular control to individual users.
Ursa Major Solar is automating a complex business process. The administrator discovers that flows needed for the orchestration already exist in the org, however, they are not able to create the orchestration in Flow Builder. What could be causing this issue?
The administrator is missing “Manage Flow” permission “Orchestration” is disabled under Flow Builder settings in the Setup The org does not have “LEX for Flows” add-in activated for all users One or more existing flows have a reference to an External Object.
Cloud Kicks is looking to build an orchestration that will most likely span across departments and roles. The administrator was advised by the lead architect that they should monitor the running instances after they build out the orchestration. What is a running instance of an orchestration called?
Instance Interview Spool Run.
Universal Containers is evaluating Flow Orchestration to automate a complex business process that involves multiple users. The users are organized in groups and the work is assigned in a way that any user in a given group is able to complete it. Which of the following can help the administrator support the requirement?
Work Stages Work Items Work Groups Work Queues.
The administrator at Universal Containers is trying to build an orchestration. Some of the elements don’t follow the usual consecutive auto-layout paths. Which connectors should the administrator use?
Go To connectors Auto-Layout connectors Series connectors Parallel connectors.
Northern Trail Outfitters (NTO) is considering Flow Orchestration to automate a number of complex business processes for one of its departments. NTO has well-established SDLC guidelines in place and teams are expected to follow those guidelines when working with deployments. What should the administrator keep in mind about deploying orchestrations? Please select two answers:
The administrator will need to ask for an exception since active orchestrations can only be created in production The administrator can deploy orchestrations that use multiple flows by using “deployment API” option in workbench The administrator can deploy orchestrations using change sets The administrator can create, test, and debug orchestrations in a sandbox The administrator can create and test orchestrations in a sandbox but can only debug in production.
Dreamscape Flowers is looking to automate a complex business process that involves multiple users from various departments. The administrator plans to use existing flows and orchestration. The administrator is aware that some of the existing flows were created long ago, which might lead to errors during the implementation phase. What should the administrator look for in case of an error? Please select two answers:
A flow error notification An orchestration error notification All messages with “orch-err” tag inside Splunk error log in non-production environments All events in Event Monitoring with “salesforce-flow” prefix in the identifier Error list in Orchestration Runs utility.
In this age of digital transformation, what does OmniStudio provide for customers? Choose two.
Digital transformations that are agile and flexible to meet their needs around integrations, data processing, and user workflows that increase productivity and cost less to develop and maintain. Dynamic user interfaces for their business processes using custom development to promote their digital brand across multiple channels. Digital transformations that are agile and flexible to meet their needs around implementations, data storage, and screen flows that increase productivity and cost less to develop and maintain. Highly configurable dynamic user interfaces for their business processes across multiple channels using declarative configurations and tools that streamline and optimize their digital brand.
What format is used to represent data in OmniStudio?
CSV XML YAML JSON.
Select three benefits of OmniStudio.
No code to low code No need to reuse components Allows complexity with rules engines Consume APIs with code Simplify for users with one channel Easier to work with hierarchical or external data and build pixel-perfect UI.
Select three considerations for using OmniStudio.
OmniStudio requires custom coding OmniStudio requires some technical knowledge for interacting with the components Customers need an industry cloud included in their subscription to use OmniStudio Legacy systems may require migration Customers need a Sales Cloud or Service Cloud subscription to use OmniStudio.
Which of the following is true if you go to Setup, find Omni Interaction Configuration, and notice an entry named TheFirstInstalledOmniPackage?
Check the table of summarized packages The org uses OmniStudio tracking objects The org uses OmniStudio sObjects The org uses OmniStudio for Vlocity sObjects.
Which of the following is true if you go to Setup, can’t find Omni Interaction Configuration, and don’t notice an entry named TheFirstInstalledOmniPackage?
Check the table of summarized packages The org uses OmniStudio tracking objects The org uses OmniStudio sObjects The org uses OmniStudio for Vlocity sObjects.
Which three options are appropriate to distribute a flow in a Site or a Portal, instead of a Salesforce Org? Choose 3
A new product registration form A survey to collect feedback on new products A guided script for service reps to follow when customers lose their credit card An interest form for an upcoming conference A partner Sourced lead conversion wizard for internal Sales team.
How can an Administrator monitor pending scheduled actions?
By executing Monitor Script By going to Setup By periodically checking their Inbox By creating keep-alive events for scheduled actions.
Can formula fields display images if some criteria is completed?
No Yes.
113. An Administrator wants to build a process that updates the addresses for an account's contacts when the accounts address is updated. How would the Administrator build a process to meet that requirement using Process Builder?
Build a new process on the Account object that triggers when the Account record is created or edited and update all child Contact records with the new address. Define a Workflow Rule Field Update formula to take the new address from the Account and update all child Contact Configure a Flow to show each Contact record individually to the User and ask the User to verify each Contact where the new address should be changed. Insert logic to call an Apex Trigger when the Account record is created.
Which three types of processes can an Administrator build in Process Builder?
Record Change ISCHANGED() Invocable Platform event Salesforce Formula.
Which two of the following business processes can be automated using an approval process? Choose 2 options
Create an interview record when a candidate has been selected in a recruiting process. Change the value in a date field to TODAY), when the Account Owner changes the 'Customer Type' field from prospect to customer Change the status of a timecard after a Manager has reviewed it. Change the address on all child Contact records when the address on the parent Account record is updated.
Which Flow Element should the Administrator select to pause a Flow and collect information from a user for further processing? Choose 1 option
Screen Action integration Logic.
Developers often say they are "looping over a list of records.” Which Flow Element should the flow designer select to loop over a list of records in a Flow? choose 1 option
Action Logic Integration Screen.
When does a Flow belong in a utility bar?
When users need access to it from anywhere in the app. When users need access to it at all times. When the flow needs to run in the background. When the flow needs to be scoped to a particular record.
Which Flow Core Action can an admin use to post to a specific Chatter feed from within a flow? Choose 1 option. Update Chatter Chatter Notification Post to Chatter Update Feed.
Which three of the following use cases can be supported by inspecting conditions using a Decision element? Choose 3 options.
Give customers a return shipping address or instructions on how to resolve the problem when an item is determined to be faulty. Allow a guest user to delete a lead if that guest user becomes the record owner on that lead record. Inform sales leaders when an opportunity's stage is changed to Closed Won. Offer a customer a loan based on the results of a credit scoring formula. Allow a guest user to convert lead into an opportunity if that guest user becomes the record owner on the lead record.
Which three Screen Flow components are provided by Salesforce? Choose 3 options
File Upload URL Animations MIME Image Phone number.
Which two conditions can a flow designer schedule actions on? Choose 2 Options. The time that the process ran last time e.g. 3 days from now Date relative to a rare event e.g. 1st day of a leap year. A specific day of the week. A specific date/time field on the record that started the process.
The architect is designing a flow where a screen flow is used to create a contact and then display a confirmation screen. While the confirmation screen is being displayed, remote API is invoked to update the contact in the external system. The update fails. How should the architect resolve the design? Choose 1 option Use a separate transaction to update the contact in the external system. Add error handling mechanism to the flow and test often and early. Use the Process builder instead of flow Use Apex since updating a contact in the remote system is not possible in flow.
Which three Resources out of the following can be created from within the Resources Tab? Choose 3 options
Constant Reminder Status Formula Choice.
What occurs when a flow interview fails? Choose 1 option
Salesforce sends an error email in the default language of the user who ran the flow. Salesforce sends an error email according to the fault path. The user receives an error exception that notifies all System Admins. The user is redirected to the beginning of the flow.
The Administrator at Universal Containers (UC) is building a flow that involves a loop. Where should the administrator add one of the loop variable's stored field values by using an Assignment element? Choose 1 option
Constant Decision outcome Record Choice Set Collection Variable.
Which three of the following are best practices when using flow builder?
Building flows in a test environment Giving users flexibility to alert the flow or screen path for subsequent users. Saving early and often Making database updates in bulk at the end of the flow Avoiding accessing external objects after DML operations in a transaction.
The Admin would like to inform sales leaders when an opportunity's stage is changed to Closed-Won or Closed-Lost. Which should the Admin use? Choose 1 option
The Update Record element An Object-Specific Quick action. Workflow field update. The Decision element.
Universal Containers wants to see the total amount of open deals related to the account on the account record. How could the admin meet this requirement? Choose 1 option
Create process builder to update a custom field on the account record. Create an LWC component to query the related opportunities and display the value on the account record. Create a Roll-up summary field. Use scheduled Apex.
Dreamscape Flowers (DF) serves both B2B as well as B2C customers. DF's business model allows B2C customers to become B2B customers once they reach a certain threshold. DF is planning to use field update actions to automate the conversion process by updating Is Person Account field. Which issue could DF run into? choose 1 option
Field updates for the standard Account object can not be automated. B2B Commerce App will need to be installed in all DF orgs. Field update action will fail since is Person Account field is read-only. Contacts that can not be converted to Business Contacts will be disassociated from the parent account.
Universal Containers requested that based on the deal amount, any deal value> $500 needs approval from the sales manager. How could the admin meet this requirement? choose 1 option
Approval Process Process Builder Lightning Flow Apex Trigger.
What are three key components of an approval process? Choose 3 options Fields Actions Steps Approvers Criteria.
In order to run flows, a user must have which permission?
Flow user View Screen Flows Run Flows Manager Flows.
To override the context a flow normally runs in, you can set the flow to run in which context? Choose 1 option
Run AS context System context Debug context User context.
The Salesforce Admin wants to display an error message if a flow fails for the running user. How would the Admin configure this in a Flow?
Download an App from the App Exchange. Select uncategorized under Actions to configure a pop up. Use conditional highlight Use the fault path to display the error and draw the fault connector to a Screen element with Display Text field.
Which three process automation settings can be found in setup
Let Admin debug flows as other Users Let user resume shared flow interviews Let users paused flows.
Once a flow is activated, what are the two requirements in order for any user to run the flow?
The “Run Flows user permission. Access to all the records referenced inside the flow and all the referenced fields in those records. Access to all the records referenced inside the flow. The “Flow User” field enabled on their user detail page.
Ursa Major Solar (UMS) works with local installation partners and has a tiered partner structure based on partner’s capability and coverage radius. USM wants to automate the entitlement calculation process once a partner switches users. A change in entitlement can also result in higher or lower commission on deals. How can USM update Commission field each Entitlement field has a new value?
By creating Master-Detail relationship between Commission and Entitlement fields. By enabling “Re-Evaluate Workflow Rules After Field Change” for field update action. By setting “Auto Update Related Fields” to TRUE on Account and Entitlement objects. By configuring “Allowed Dependencies” for record update action.
Where can a user interact with a Screen flow ?
Lightning Page Custom buttons and links Utility bar.
Ursa Major Solar (UMS) uses entitlements actions as a primary guide to case escalations and routing. UMS for one of their entitlement processes, however, not all fields are being updated. What could be causing this behavior? Choose one option.
Fields not being updated are read-only. Duplicate values are being ignored as expected. Default value is missing for certain fields. Alphanumeric fields are encountering special characters.
How can a consultant use process Automation Tools to set up salesforce flow for service?
Use flow Builder to add processes to the actions & Recommendations component Use Process Builder to create flows and quick action Add the actions and Recommendations component to a process Use Flow Builder to create a flows and specify them in actions and Recommendations deployment or in a process.
Universal Containers (UC) is automating its Approval processes for partner submissions. UC wants to design ...... accomplish this ?
Add Partner users using the Delegated Approver lookup field. Use Data Loader to add partner users as Delegated Approvers. Give partner users “super user” access and update their role to Approver Update partner users to internal users and give them approver permissions.
Which two options should an administrator chose in order to automatically update the Customer Priority field to “High” Whenever the Annual Revenue field exceeds $500,000 on an account?
Approval Apex Triggers Flow Builder Process Builder.
An Administrator needs to create a step-by-step guide to walk users through product catalog. Which automation tool should the administrator use ?
Process Builder Flow Builder Approvals Apex Trigger.
An Administrator wants to gather information from users in a step-by-step process such as requesting a new credit card. Which tools should Administrator use ?
Lightning Web Component Screen flows Einstein Bots Salesforce Surveys and a Record Triggered Flow.
The Administrator at Universal Container is designing a flow for the Salesforce IT person to use while Provisioning new laptop ...... to run the flow they get error. What could be causing the issue? Choose 1 option
The Administrator did not use workflow rule. The Administrator should have only used Screen flow The Administrator used flow instead of process builder. The Administrator did not set the object and field level security for the running users(In this case the IT person).
The Administrator at Universal Containers (UC) has received a requirement to enable field history tracking for multi-select picklist (Country) on the Lead object, and to also capture country old and new values. What is the best way the administrator can meet this requirement?
Process Builder After-save Record Triggered Flow in Salesforce Flow Apex Trigger Workflow Rules.
For a banking institution, which scenario is a good use case for Salesforce Flow for Service?
When a customer wants to locate a branch near their home, the agent location locates a nearby office. When a customer calls and wants to confirms an accounts balance, the service agent can look it up. When agent get a break, they use the Action & Recommendation component to map out where to go for lunch. When a customer applies for a loan, the service agent runs a credit history check completes the application.
The Sales manager would like to put all open opportunities in the pipelines on freeze status if the customer had any credit health is Red. How can the admin help sales manager accomplish this?
Create a process builder on opportunity object on the creation of an opportunity. Create a flow to iterate over open opportunity and change the status if the account status is Red. Create a scheduled batch apex to change the status of the opportunity if the account status is Red. Create a workflow rule to change the status of the opportunity to freeze if the account status is Red.
Which of the following should be used to find a matching contact in flow?
Match Record Find Record Find a Matching Record Get Record.
Where can an Administrator configure the rich text email in a flow?
Action > Email Alert Action > Notification > Rich Text Formatted Body Action > Send Email > Rich Text Formatted Action > Email Send.
Northern Trail Outfitters (NTO) is looking to build an app for its logistics team where users will be able to submit inventory refill requests. The current process is manual and involves filling out a long form containing a large number of fields. NTO is planning to replace the current process with Flows. Users have a tendency to change field values quite frequency as they are filling out the form. What should NTO keep in mind about letting users go backward in the Flow to make updates to field values?
Once the user navigates to previous screen, all field values on the current screen will be lost and will need to be re-populated Only the users with “Navigate Flows” permission can navigate to previous screens “Allow Navigation” needs to be set to TRUE on the Flow Letting users navigate from the later screen to the previous screen could result in duplicates.
The Administrator at Northern Trail Outfitters recently received a requirement to count Contact records where mailing city equals Sydney. How could the Administrator achieve this without writing custom code?
Use a list object along with SOQL query with “for()” loop function to count records Use Process Builder to design and implement leveraging the built in workflows Use flow variable along with “Get Records” element and “Assignment” element Use a combination of Apex and Process Builder.
What is the optimum click-no-code approach if an Administrator wants deep clone record?
Action Items Flow Process Builder Workflow Rules.
What does constant resource do?
It displays text input It stores a fixed value that can be used throughout the flow It displays static text to the user It allows to configure logic to change the data type.
Universal Containers would like to collect information from contacts. The company would like to present questions dynamically base on responses to prior questions. What would be the best out of the box solution to present contacts with dynamic questions?
Flow and Screen components Lightning Component Process Builder & Apex Flows and Process Builder.
Where can a flow designer find resources that are available in the flow?
Elements tab in Flow Designer Manager tab in Flow builder Resources tab in Process Builder Build tab in Process builder.
What does a flow do if no outcome’s conditions are met when using a Decision element?
It fails and sends the admin an email. It ends with o action taken It takes the path for the default outcome Provides a Screen element, where users can verify the values that they entered, make corrections and proceed.
What are three best practices a business analyst should keep in mind when creating a Flow?
Plan out their flow before they start building Create a draft version of the flow and delete it after the real version has been successfully run at least once. Provide an error handler Identify the Salesforce ID’s and hardcode them in a process so they can be easily referenced. Wait until the end of the flow to make changes to the database.
Which three things should an admin consider when drafting a list of test cases prior to testing a flow?
How many users will be accessing the flow. How long should the flow take to execute. When the tester expects actions to not occur How formulas should resolve. When the tester expects actions to occur.
What’s the difference between Salesforce Flow and Flow Builder?
Salesforce Flow is a part of Flow Builder. Salesforce Flow is the fastest version of the Flow Builder. Flow Builder isn’t available in Lightning Experience but Salesforce Flow is Flow Builder is part of Salesforce Flow.
How do you describe a flow interview?
It is a special connector between elements. It is a reflective instance of a flow. It is a running instance of a flow. It is a debug instruction.
Salesforce admin would like to build a process to ask customers 10 different questions when on a call with marketing team. If the prospect is already a customer, questions are based on the country and account language preference. How could the admin meet the requirement?
Create a process builder to display questions based on country and language. Write Apex code to show the questions automatically. Create a flow to display questions based on country and language. Create a custom object for Questions and another object for answers, then use LWC to display questions dynamically.
Which of the following is not a type of formula output?
Checkbox Relation Percent Currency.
When sending outbound message with workflow, in what format would that data be sent?
.csv .xml .sfdc .pdf.
Can a delegated approver reassign approval requests?
Yes No.
Can a batch apex or scheduled apex be used to help Rollup-Summary fields perform actions that might have failed if it used its standard features?
Yes No.
What are Resources in the Flow Builder?
It is the start element which can in some flows be programed to regulate when the Flow should trigger. Are the paths defined between the various elements that represent the order of execution. They define the behavior of the flow, they are the building blocks for defining various actions. Are containers that hold data values. Like variables.
What is defined here: They are a flexible type of field that can be used to provide different results based on a record, and its related records, such as calculating something, establish a certain logic, summarize….
Dynamic Fields Formula Fields Workflow Rules Rollup Fields.
Which formula function can be used to output text?
MINUTE BEGINS ABS CURRENCYRATE.
Are Validation Rules triggered during lead conversion?
Yes Only if enabled Only for standard objects No.
Which of the following will not trigger validation Rules?
Manual Creation Import Quick Create.
How can a new element be integrated in the flow canvas?
Creating an Apex Action With the right Lightning Component Invoking the right method Drag and Drop.
What could be used to round up decimal values to the next integer?
Validation Rule Process Builder Formula Field Workflow Rule.
What can be used to test a flow with a Test Log on the side?
Flow Interviews Debug Console VSS Apex Test Classes.
Which Formula function can be used to rework mathematically?
MONTH PARENTGROUPVAL ABS ISPICKVAL.
Up to how many cross-relationship jumps can a Formula Field represents values from? 2 10 3 5.
Zephyrus Relocation Services (ZRS) is looking to automate some of its processes that use third party data stored in external system. The administrator recently learned about using Local Action in Lightning Aura components for accessing and interacting with third party data. Which two limitations should the Administrator keep in mind? Local Action can only be used in Screen flow Lightning Components that access third party data from within a Flow can be tested only in Partial Copy or Full Sandbox Autolaunched Flows with at least one Local Action can only run in system context Flows that include Lightning Components are supported only in Lightning Runtime.
Universal Containers would like to leverage a custom Heroku app to update Salesforce records. How can the Administrator accomplish this by leveraging declarative tooling? Scheduled Flow with Apex Action Leverage Change Data Capture and Record Triggered Flow to handle outbound and inbound call and DML Create a Flow to call the Heroku endpoint directly Configure outbound message to call Heroku directly.
What is true about External Objects in flows?
External Objects can be referenced in flow, just like any internal objects without any restrictions External Objects can be referenced only via SOAP API External ID and Display URL fields should not be updated within a flow External Object records can be read or updated from flow but cannot be created.
Universal Containers (UC) has built a reusable Lightning Web Component (LWC) for asset selection. How can the Administrator at UC best configure the employee onboarding process to enable new employees to select the Asset needed at the time of joining?
Expose the asset selection LWC within an iframe in the screenflow Embed the asset selection LWC directly in the screen flow Use Lightning Out to support screenflow with LWC Leverage workflow and LWC to enable the Asset selection.
Universal Containers (UC) requested that the billing address on all of their branch offices (accounts) be updated when the HQ office account record billing address is updated. How can UC accomplish this using platform capability?
Use Apex to update the billing address Use the dataloader to update the records Creating formula field from the address Create a flow to handle the billing address update.
A flow designer is considering using a record variable with the Marking “Allow Multiple Values” (Check the box). What is this type of variable?
A set of field values for multiple records with the same object type A set of field values for a single record A set of field values for a single record marked as Global record inside the flow A set of field values for multiple records that have multiple object types.
The Administrator is developing a Flow which integrates with an external and needs to be invoked in async fashion. What type of flow the Administrator should choose when designing the process.
Checkout flow Platform Event Process Contact Request Flow Screen Flow.
Universal Containers recently automated a number of processes. The administrator received a notification that some of the flows have exceeded the CPU time limit. Which three are ways the Administrator can decrease the CPU time usage?
Reduce the number of elements Reduce the number of cross-object references Increase the number of Decision Bypass elements Increase the number of Flow Interview timeout Reduce the number of formulas.
What are the two use cases in executing local actions from Flow?
Display event logs from the Salesforce server When the flow finishes, close the browser or console tab Access data from a database behind the firewall Initiate batch jobs and notify when the job completes Perform database operations across objects.
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel? Assignment Rules Workflow Field Update Case Team Routing Case Escalation Rules.
What is a good use case for External Services in flows?
Initiate a series of batch processes and display the results on the screen Display external customer credit scoring app screen inside Salesforce Account page Bulk update records in Salesforce using data from an external database Perform address validation with an external service, while storing the customer record.
Universal Containers wants to restrict the deletion of closed Opportunity records but allow deletion at other stages. Which option allows for this behavior?
Platform Events Profile level object permissions Validation Rules Record Triggered Flow with invocable Apex.
Dreamhouse Realty is looking to build an application for its internal users that will display calculated values in real-time based on data stored in multiple external systems. The number of objects in the data set is expected to stay constant over time. Some of the external data include alerts that need to be displayed as- is. What could help the architect build out a solution for the above requirements?
Flow Connect, Flows, Mulesoft Integrator Flows, Mulesoft Integrator, Salesforce Connect Flow Orchestration, Mulesoft Integrator, External Objects Flows, Local Action, External Objects.
Which flow element should the flow designer select to create a new record after collecting information from the user? Action Logic Screen Integration.
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