Which of the following action can you perform using data workbench tool? 3 corrects Import Update Remove Delete Export.
You need to assign one contact to multiple accounts, How do you create this contact in SAP Cloud for Customer?
You create the contact master record only and add it to the account hierarchy You merge both accounts and create the contact record for that account You create the contact for first account and add the same contact to the second account You create different contacts for each account.
Your customer wants to set up pricing in SAP Cloud for Customer. What must do to perform internal pricing? 2 corrects Maintain price list and discounts lists Maintain product lists Enable business scoping If Maintain payment terms.
Which of the following activities can you perform when you set up territory hierarchies? Corrects 2 Upload territory hierarchies from Microsoft excel Define sales hierarchies’ levels Create multiple root hierarchies Assign multiples owners to a territory.
How can you give a business user access to a work center view?2 corrects Assign business user to a territory structure Create a business role that has access to the WoC view and assign it to the business user Use business scoping to active the WoC containing view Copy the access rights from a business user who already has access to the WoC view.
You need to create a mashup on the account overview that will allow you open a search engine- What kind of mashup do you create? URL Custom HTML Data.
You want to perform a territory realignment
Which of the following master data objects are taken into consideration during the territory realignment run? 2 corrects
Owners Competitors Accounts Sales Offices.
What is the difference between a business user and an employee?2 correct Business user can be created using the data migration template Employees need to be assigned directly to the organizational structure Business user can be assigned access right and business roles Employees can be assigned access rights and business roles.
Which activities dou you perform when setting up a new approval process for sales quotes? 2 corrects Copy the estandar approval process and edit validity Copy the estandar approval process and activate it Select scoping cuestion for sales quote approval in business configuration Select scoping for standard approvals in business configuration .
Which of the following topics are supported in SAP service cloud? 2 corrects BRFPlus E-mail response managment SAP Knowledge central by mindtouch Interactive scripting.
What mandatory activities do you have to perform in the administrator work center to enable a new social media channel? 2 corrects Select a channel type Set up ticket routing rules Create and schedule a social media run import Set up service level determination.
What steps do you perform to change the layout for all users? Start personalization mode and change the page layout Start personalization mode and change the master layout Start adaptation mode and change the page layout Start adaptation mode and change the master layout.
When should a maintenance plan for a registered product with schedule type absolute be created? you want to regularly check on the usage limit and plan for additional maintenance activities you want to check on the usage limit at 12 months you want to check on the usage limit at 3.000 kms you want to check on the usage limit at 15.000 kms or 12 months.
Which of the following tools in SAP cloud for customer can you use to assign a work item to a service technician? Resource planner Multiresource scheduler Visit planner Resource scheduler.
What does a simulate run action display in a maintenance plan? the number of objects for which a work tickets would be created the top 10 objects for which a work ticket would be created A list of all objects for which a work ticket would be created A success status to indicate if the maintenance plan run was succesfully.
Which field do you use whwn allowing resource planning of service ticket items? Scheduling relevant Resource relevant Dispatch relevant Demand relevant.
Which of the following lists do you add products to the maintenance items? Product list Registered products Product categories Product form related tickets.
Which field is used for sending a spare parts confirmation from a SAP cloud for customer work ticket to SAP ERP? Consumed quantity Actual quantity Target Quantity Planned Quantity.
You enable e-mail integration with SAP cloud for customer service request managment. Which partners types are supported for the email channels? 2 corrects Group Customer Corporate customers Individual customers Competitors.
Which of the following objects can be created in SAP ERP when a work ticket from SAP cloud for customer is released to SAP ERP? 3 corrects Billing request Service order Internal order Purchase order Good Issue.
You are setting up the connection between SAP JAM and SAP Cloud for customer. Where do you enable this integration? 2 corrects In service and social general settings under the administration work center In scoping under the business configuration work center In general settings under the administration work center In integration under the business configuration work center.
You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use? Workflow Approval Task Notification.
Which of the following work center views display maintenance plans created with reference to the respective objects? 2 corrects Contract Registered product Installation point Customer.
Who can approve time reports created by the service technician? 2 corrects Territory Manager Service line manager Functional Unit Manager Reporting line manager.
When you created items in a installed base, which of the following items are supported? 2 corrects Installation point Text Warranty products Product Registered product.
You create a custom report. which of the following activities can you perform as a follow up? 2 corrects Add key figures and characteristcs Assign the report to a work center Change the data source Create a report view un a web source.
Which scoping element from customer care do you select to enable SAP JAM as knowledge base in SAP cloud for customer? Knowledge base Communication for customer care Service and repair Service request manager.
To Which objects can you add a registered product? 2 corrects Installed base Survey Sales order Service Ticket.
How do you maintain a service catalog after you have released it? You change the usage of the current catalog You update the structure of the current catalog You create a new version of the current catalog You delete the current catalog and create a new catalog.
For registered products, counter readings are recorded in which of the following facets? Measurements Maintenance plans Items Measurements logs.
To which of the followng entities must you assign the phone call work center view to access the live activity pane for computer telephony integration? (CTI) 2 corrects Organizational unit Business role Employee Business user .
Which of the following objects as used as collectors when you release work tickets from SAP Cloud flor customer to SAP ERP? 2 corrects Internal Order Sales Order Debit memo request Contract.
Where do you set up a custom report to appear in the SAP Cloud for customer insight app? Analysis work center Adaptation mode Home Page Business analytics work center .
Which of the following prepackaged mshups exists for SAP Cloud for customer? 2 corrects Hotmail SAP JAM Google maps Mindtouch.
You want to send an automatic email responses to your customer when a service advisor is assigned to an incoming complaint. The email responses should use your company branding template. which of the followin steps must you perform in SAP Cloud for customer to achieve this workflow requirement? 2 corrects Define notification placeholders Define a condition for the agent field Define a rule for the individual customer business object Define the rule type as an alert.
During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realigment of accounts and territories? 2 corrects Additional fields become available for territory determination The system uses the first rule that applies when making territory assigments The define exceptions steps is disabled More than one set of territory rules become active.
Which functionality do you use to schedule a preventive service? Resource scheduler Maintenance plan Visit planner Work distribution rule.
To Which objects can you add a registered product? 2 corrects Installed base Survey Sales Order Service ticket.
Where can you enable a business function if a work is NOT listed in the access rigths of a business user? Scoping Application and user managment Administration Fine tuning.
How can you maintain high data volumes in SAP Cloud for customer? 2 corrects Use mass data maintenance to download and upload data Use a custom data migration template to populate data Use mass data maintenance to correct data directly Use a standar data migration template to populate data.
How can you give a business user access to a work center view? 2 corrects Use business scoping to activate the work center containing the view Assign the business user to the organizational structure Create a business role that has access to the work center view and assign it to the business user Copy the access right from a business user who already has access to the work center view.
Which of the following data formats is used for authentication in SAP Employee central service center? OpenID 2.0 SAML X 509 SPNEGO.
Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for customer with CRM? 3 corrects Service requests Recent orders Currency conversion rates Opportunities Social media profiles.
What information is required to automatically schedule a maintenance plan? 3 corrects MDRO run Schedule condition Ticket category Measurement attributes Service team.
Which of the following can you use to restrict the values of a dropdown list? Code list Acces rigths Key user tools (KUT) Page layout.
Which data is sinchronized bidirectionally between SAP Cloud for Customer and SAP CRM on premise? Activity Promotion Campaign Ticket.
In order to update the status of multiple subtickets, what action does the agent perform? Mass subticket status update Mass subticket creation Mass subticket cancellation Mass subticket completion.
Which actions can you perform when you maintain organizational work distribution rules? 2 corrects Download Delete Copy Upload.
Where do you configure service levels in SAP Cloud for service? 2 corrects In the service control center In fine tuning In administration work center In scoping.
In which of the following objects do you see the maintenance plan work center view? 3 corrects Contract Installed base Customer Registered product.
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