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Title of test: AI Specialist Description: ai specialist Author: unknown Other tests from this author Creation Date: 25/11/2024 Category: Competitive Exam Number of questions: 25

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An HR team needs to create personalized onboarding materials for new employees across different departments. These materials should include department-specific training plans, company policies, and customized welcome messages. The team wants to ensure consistency across all documents while saving time in the creation process. Should they use Prompt Builder, and why? A: Yes, because Prompt Builder can generate consistent and customized onboarding materials based on predefined templates B: No, because onboarding materials require a personal touch that AI cannot provide C: Yes, but only for generating generic content like company policies, not for personalized sections D: No, because Prompt Builder is more suitable for customer-facing content, not internal documents. A sales team wants to ensure that their AI-generated emails are always based on the most recent customer interaction data stored in the CRM, such as recent purchases or support cases. Which grounding technique should they use to achieve this? Using static text templates Referencing historical sales reports Integrating real-time CRM data into the prompts Leveraging external data sources like social media profiles. In a scenario where customer service agents need AI-generated summaries of case details after resolving an issue, which Einstein for Service feature should be used? Option A: Einstein Reply Recommendations Option B: Einstein Case Wrap-Up Option C: Einstein Case Classification Option D: Einstein Next Best Action. A tech startup is building a chatbot to assist users with complex troubleshooting tasks. The team is debating between using a standard Salesforce LLM, customizing their own model, or bringing in an external LLM that was trained on a vast amount of technical documentation. Under which condition would it be most appropriate to configure a custom generative model? When the startup requires the chatbot to understand and generate responses based on very specific, in-house technical terminology that standard models might not cover Option B: When the startup needs the chatbot to handle basic customer inquiries that do not require technical depth Option C: When the startup wants to use a model trained exclusively on general, public domain technical documents Option D: When the startup has a very limited dataset and no specific customization needs. A customer service center wants to provide customers with immediate answers to common questions, such as business hours or return policies, even outside of normal working hours. The team needs a feature that can automate these interactions without requiring agent involvement. Which Einstein for Service feature should they implement? Option A: Einstein Case Classification Option B: Einstein Bot Option C: Einstein Article Recommendations Option D: Einstein Next Best Action. A marketing team wants to leverage a pre-trained Large Language Model (LLM) provided by Salesforce to generate personalized email content. What is the most appropriate first step in configuring this model? Option A: Re-training the model with new data Option B: Selecting the standard generative model in Salesforce Option C: Integrating an external API to modify the model’s behavior Option D: Disabling all default configurations to start from scratc. A sales manager wants to ensure that all client interactions, such as emails and meetings, are automatically logged into the CRM without the need for manual input. This will help maintain accurate records and improve team efficiency. Which Einstein feature should the sales manager implement? Option A: Einstein Opportunity Scoring Option B: Einstein Activity Capture Option C: Einstein Next Best Action Option D: Einstein Email Insights. When configuring a custom generative model in Salesforce Model Builder, which step is crucial to ensure the model’s effectiveness in generating relevant outputs? Option A: Selecting the right pre-training data Option B: Choosing a model with the highest possible number of layers Option C: Integrating the model with Salesforce’s CRM data Option D: Setting the model to prioritize performance over accuracy. After implementing Einstein Copilot, your company notices that some departments are not fully utilizing the tool. To improve adoption, you want to identify the specific barriers to its usage. What is the best method to gain insights into these challenges? Option A : Implement a survey to collect feedback from users on their experience with Copilot Option B : Schedule daily meetings to discuss Copilot usage Option C : Mandate the use of Copilot in all processes without exceptions Option D : Review only the successful cases where Copilot was used. A sales team is ready to start using a new prompt template that has been created and assigned to them. What must they do to execute the prompt template in their daily workflow? Option A : Manually enter the prompt template each time Option B : Select and run the template from the available options in Salesforce Option C : Wait for the administrator to trigger the template for them Option D : Create a duplicate of the template each time they need to use it. How does the Large Language Model (LLM) in Einstein Copilot determine the appropriate action to take when a user asks for help with generating a sales report? Option A: By analyzing the user’s tone and mood Option B: By recognizing specific keywords and phrases related to sales reports Option C: By executing the most frequently used command by other users Option D: By sending the query to a human supervisor for manual execution. An organization wants to delegate the execution of predefined prompt templates to specific users who will generate content using these templates without altering them. Which user role should be assigned this task? Option A : Content Creator Option B : Salesforce Developer Option C : Prompt Executor Option D : System Administrator. A financial services company needs to assess the credit risk of loan applicants based on their financial history and other relevant factors. When should they use Model Builder? Option A: When manually reviewing each applicant’s credit history Option B: When calculating loan interest rates using a standard formula Option C: When developing a model to predict the likelihood of loan default based on applicant data Option D: When sending automated approval emails to low-risk applicants. Your team has successfully created and activated a prompt template in Salesforce. What is the final step to ensure that the template is utilized in the intended business process? Option A: Run a training session for all users Option B: Execute the template within the relevant Salesforce processes Option C: Send a notification to management Option D: Archive the template for future reference. A company wants to generate personalized customer emails using a pre-trained model that Salesforce provides out of the box. What is the first step they should take to configure this model? Option A: Import the company’s entire customer database into the model Option B: Select the standard generative model available in Salesforce Option C: Develop custom machine learning algorithms from scratch Option D: Connect the model to an external AI service for configuration. A sales director needs to project the upcoming quarter’s sales performance based on the current pipeline, historical trends, and real-time data. The director wants to use AI to predict future revenue and identify potential risks in achieving sales targets. Which Einstein feature should the director use? Option A: Einstein Lead Scoring Option B: Einstein GPT for Sales Predictions Option C: Einstein Opportunity Insights Option D: Einstein Forecasting. Which user role is best suited to manage and maintain prompt templates within Salesforce, ensuring they align with business needs? Option A : Sales Representative Option B : Marketing Manager Option C : System Administrator Option D : Customer Service Agent. A company has rolled out Einstein Copilot and needs to ensure that its adoption leads to measurable business outcomes. The management team wants to link Copilot usage to key business metrics such as sales growth and customer satisfaction. What is the best method to achieve this? Option A: Regularly compare the performance of departments using Copilot with those that aren’t Option B: Focus only on qualitative feedback from users about their Copilot experience Option C: Integrate Copilot usage data with business performance dashboards to correlate usage with key metrics Option D: Evaluate the impact of Copilot after a year of usage without intermediate checks. A retail company wants to use a large language model (LLM) to generate personalized product descriptions based on customer preferences and past purchase behavior. They are evaluating whether to configure a standard generative model provided by Salesforce, create a custom model, or implement their own Bring Your Own Large Language Model (BYOLLM). Which option should they choose if they need highly tailored outputs and want full control over the model’s behavior? Option A : Use a standard generative model provided by Salesforce Option B : Configure a custom generative model within Salesforce Option C : Implement a Bring Your Own Large Language Model (BYOLLM) Option D : Use a third-party service to generate product descriptions. What should be the primary focus when managing the adoption of Einstein Copilot across different departments? Option A : Ensuring that all departments have equal usage of Einstein Copilot Option B : Providing targeted training and support based on department-specific use cases Option C : Monitoring the overall system performance to prevent any slowdowns Option D : Forcing all employees to use Einstein Copilot regardless of their role. A company is using Salesforce Einstein to analyze customer data and generate predictive insights. They need to ensure that sensitive employee salary information is not included in any Einstein analytics due to strict internal data governance policies. How can the company implement this using the Einstein Trust Layer? Option A: Use Field-Level Security to hide the salary information from all users Option B: Apply Einstein Data Exclusion to exclude salary information from being processed by Einstein Option C: Encrypt the salary fields using Salesforce Shield Encryption Option D: Remove the salary fields from the Salesforce schema. When would it be most appropriate to create a custom copilot action in Salesforce Einstein? Option A: When you need to automate a repetitive task that is common across all industrie Option B: When a specific business process requires unique data inputs and custom logic Option C: When you want to use Salesforce’s default functionalities without modification Option D: When you need to generate a standard sales report. A marketing team in a large enterprise is tasked with creating and managing AI-driven campaigns using Salesforce’s Prompt Builder. The team consists of content creators, data analysts, and a marketing manager. Which user role should be assigned to the marketing manager to ensure they can both manage and execute prompt templates effectively Option A : Content Creator Option B : Data Analyst Option C : Prompt Template Administrator Option D : Campaign Viewer. Which of the following is the primary consideration when configuring a Bring Your Own Large Language Model (BYOLLM) in Salesforce? Option A: Ensuring the model is pre-trained on Salesforce-specific data Option B: Verifying the model complies with Salesforce’s API standards Option C: Making sure the model is deployed on a Salesforce-compatible infrastructure Option D: Ensuring the model has a high number of parameters for better accuracy. A Salesforce implementation team is setting up a series of prompt templates that will be used across multiple departments, including marketing and customer service. They need to ensure that only qualified users can modify these templates while allowing broader access for execution. Which user role should be assigned the responsibility of modifying and managing these prompt templates? Option A : Marketing Specialist Option B : Salesforce Consultant Option C : Content Editor Option D : IT Manager.

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