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C4Hana - C_C4HL2C_92

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Title of test:
C4Hana - C_C4HL2C_92

Description:
testc4hana

Author:
test
(Other tests from this author)

Creation Date:
24/10/2019

Category:
Computers

Number of questions: 269
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harshalkolhe ( uploaded 1 year )
are this from actual exam?
Answer
gabitoka@gmail.com ( uploaded 1 year )
Hello Harshal. I have been asked this question a few times so I will leave a comment here: these are questions based on my studies. This not a dump. Thank you :)
Content:
How many are the Lead-to-Cash generic stages? 6 7 8 9.
What is the order of the generic Lead-to-Cash stages? Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Fulfillment, Invoicing Unidentified to Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Fulfillment, Invoicing Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Invoicing, Fulfillment Unidentified to Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Invoicing, Fulfillment.
Which SAP Solutions compose the Customer Experience End-to-End process? SAP C/4HANA, SAP S/4HANA, SAP Leonardo, SAP Fiori SAP C/4HANA, SAP ESP, SAP Leonardo, SAP Analytics Cloud SAP C/4HANA, SAP S/4HANA, SAP Leonardo, SAP Analytics Cloud SAP C/4HANA, SAP HANA, SAP Leonardo, SAP Fiori.
Which cloud products are part of the SAP C4/HANA suite? Marketing Cloud, Commerce Cloud, Customer Data Cloud, Sales Cloud, Service Cloud Marketing Cloud, Hybris Cloud, Customer Data Cloud, Sales Cloud, Service Cloud Marketing Cloud, Commerce Cloud, Customer Data Cloud, Sales Cloud, BRIM Cloud Marketing Cloud, Hybris, Customer Data Cloud, Sales Cloud, BRIM Cloud.
What is X + O Data? Experience + Operational Experience + Observation Expert + Operational Expert + Observation.
What are examples of O Data and of X Data? O - CRM, ERP, HCM, Employee/ X - Customer, Product, Spend Management, Brand O - CRM, ERP, HCM, Spend Management/ X - Customer, Product, Employee, Brand O - CRM, ERP, HCM, Customer/ X - Spend Management, Product, Employee, Brand O - CRM, ERP, Product, Spend Management/ X - Customer, HCM, Employee, Brand.
What is Qualtrics? It is an experience management platform, designed to allow you to gather, analyse and act on your core business data It is an observation management platform, designed to allow you to gather, analyse and act on your core business data It is an expertise management platform, designed to allow you to gather, analyse and act on your core business data It is an operations management platform, designed to allow you to gather, analyse and act on your core business data.
Which tool has SAP recently acquired in order to help manage customer experience, like why he deleted a product from a shopping cart before buying or how he felt after a call with an agent?.
What is discrete manufacturing? Discrete manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics. Discrete manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Nuts and bolts, brackets, wires, assemblies and individual products. Discrete manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Nuts and bolts, brackets, wires, assemblies and individual products. Discrete manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics.
What is process manufacturing? Process manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics Process manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Nuts and bolts, brackets, wires, assemblies and individual products. Process manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Nuts and bolts, brackets, wires, assemblies and individual products. Process manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics.
Which stages of the Lead-to-Cash processes are handled by S4HANA? Indentified Contact, Lead, Opportunity, Quote, Customer Order Customer Order, Contract Order Management, Invoicing Customer Order, Contract Order Management, Fulfillment, Invoicing Unidentified to Indentified Contact, Lead, Opportunity, Quote, Customer Order.
Which stages of the Lead-to-Cash processes are handled by C4HANA? Indentified Contact, Lead, Opportunity, Quote, Customer Order Customer Order, Contract Order Management, Invoicing Customer Order, Contract Order Management, Fulfillment, Invoicing Unidentified to Indentified Contact, Lead, Opportunity, Quote, Customer Order.
True or False: On a high level, the seamless Demand and Supply are represented by C4HANA on the Demand Chain and by S4HANA on the Supply Chain. True False.
Define the stage: a Marketing expert intending to generate leads for Sales by creating a campaign either targeting existing customer via email or targeting new customers via personalization on a website, with the goal of the customer giving consent, sharing information and interact with the offer, so that it can be scored and transferred as a lead to the sales team. Contact-to-lead Lead-to-Opportunity Opportunity-to-Quote/Cart Quote-to-Order.
Define the stage: A customer interaction is captured and scored, creating a lead. Market retargets the customer to remind him/her of the offer with the goal of handling the lead to sales, potential is qualified and lead is converted to opportunity. Contact-to-lead Lead-to-Opportunity Quote-to-Order Opportunity-to-Quote/Cart.
Define the stage: A Salesperson creates a quote with real time-prices, delivery time, gets cross-sell/up-sell recommendations, one time- and recurring services (subscriptions), suggested discount and predicted comission and gets it signed off my a manager to present it to the customer who will either accept or request a review of the quote. Contact-to-lead Lead-to-Opportunity Quote-to-Order Opportunity-to-Quote/Cart.
Define the stage: the Opportunity scores high and a sales person is assigned and qualifies the opportunity. The customer visits the web site and is guided to build a shopping cart and requests quote. (This process can also be fully self-service). Billing-to-Cash Order-to-Cash Quote-to-Order Opportunity-to-Quote/Cart.
Define the stage: the order is dispatched, customer confirms product has been delivered, technitian installs the product, subscription is billed, customer gets combined invoice and a salesperson is able to view his/her commission. Billing-to-Cash Order-to-Cash Quote-to-Order Delivery-to-Invoicing.
At a high level, which sub-steps are part of the last Lead-to-Cash stage? Retargeting Upselling and cross-selling Fulfillment Billing.
What are the 5 main features of the SAP Marketing Cloud? Identifying high-value accounts Driving attributed revenue by measuring success through reporting the return of Marketing Investment on the Campaigns Building experiences based on specific contact preferences to engage them Automatically scoring Leads based on customer interaction and converting them into Opportunities Aligning/Orchestrating Marketing and Sales efforts. Ex. Marketing triggering a campaign that engages Sales (through leads or tasks) Understanding Influencers and Decision Makers with their individual interests and preferences.
True or False: Customer segmentation can be improved by using machine learning True False.
True or False: For creating 360 degree view of your known and unknown customers, SAP Marketing Cloud looks at the following data sources: Past interactions (purchases, feedbacks, complaints, etc.), present interactions (click stream on site, posts in social media, etc), the future (predictive analytics for scoring of customer intent prediction, etc) True False.
In SAP Marketing Cloud, what are Heuristic Scores? They are calculated based on predictive models They are Machine Learning defined scores They are manually-defined scoring rules They are calculated based on sentiment analysis.
In SAP Marketing Cloud, what are examples of predictive scores? Channel Affinity Best Sending Time Activity Score Product Buying Propensity.
Which SAP Cloud Solution manages customer consent in order for Marketing to analyse their information? SAP Customer Data Cloud SAP Service Cloud SAP Customer Cloud SAP Sales Cloud.
True or False: Segmentation filter data may come solely from C4HANA applications True False.
In B2B, what is the next logical step once a target group has been defined through segmentation? Campaign management and lead nurturing Campaign management and customer contact Customer contact and lead nurturing Customer contact and opportunity generation.
What are the 3 real-time Analytics offered to measure Marketing success? Analytical Stories/ Dashboards (Ex. Marketing Executive Dashboard, Lead Dashboard) Embedded Analytics (Ex. Campaign Success Reporting) Analytics Apps (Ex. Customer Journey Insight, Sentiment Engagement) Power Analytics (for custom analytics).
What does Qualtrics do together with SAP? It combines operational data with customer experience data It combines exploratory data with operational data It combines observed data with experience data It combines extensice data with operational data.
What is the Lead Nurture Stream app? It is a tool for helping move forward maturity stages in a lead It is a tool for for logging Leads It is a tool for viewing API calls to leads It is a tool for automatically converting opportunities into leads.
What does it mean to have an active deal? Having an order that is being shipped Having an already closed deal Having an active Opportunity Having a contact with or without a lead.
Where is it possible to create a campaign email offering customers a 10% discount pointing it to the store? In the Lead Nurture Stream App In the Campaign Designer In Outlook In Lotus Notes.
How does SAP Marketing Cloud help you drive growth within a targeted set of accounts? By distributing marketing collateral at the right time and place By providing intelligent webshop chatbots that generate leads By engaging with accounts through personalized campaigns By identifying accounts with the largest business potential.
What types of scores does SAP Marketing Cloud provide to enrich customer and consumer profiles? Benchmark Scores Ranking Scores Predictive Scores Heuristic Scores.
What does CPQ stand for? Customize Price Quote Configure Price Quote Compose Planning Question Configure Personal Quote.
Which SAP Solution can help guide Sales to close deals via Lead Scoring, Opportunity Scoring or Product Recommendation? SAP Data SAP Analytics SAP Leonardo SAP Service.
What is a logical step that can be taken, if SAP Marketing Cloud generates a campaign that did not get a response from the customer? SAP Marketing Cloud should automatically discard the contact SAP Marketing Cloud can retarget customers and remind them of new offers SAP Marketing Cloud can archive the customer and mark them for deletion SAP Marketing Cloud can generate automatic calls to remind them of the offer.
Any activities performed on SAP Sales Cloud get sent to SAP Marketing Cloud as what? Logs Opportunities Tasks Interactions.
What are some of the features of the SAP Sales Cloud Deal Finder? (choose 4) It is enhanced with machine learning powered by SAP Leonardo to score leads It is possible to visualize different topics such as qualified leads and leads for the next quarter depending on configuration Offers a scored and ranked list of leads based on the likelyhood of conversion to opportunities Drag and drop leads to the Opportunities column in the deal finder for the conversion.
How are leads scoring categorized? 75-99 (Very Likely, with number displayed in green) 51-75 (Likely, with number displayed in yellow) 0-50 (Less Likely, with number displayed in red) 0-25 (Less Likely, with number displayed in red) 26 - 50 (Likely, with number displayed in yellow).
True or Fale: Lead scoring uses the machine learning model trained on past sales data to predict the probability of a deal. Lead scoring prioritizes leads based on the propensity to win. True False.
What was SAP Intelligent Sales Execution formerly known as? Datahug Datahub Data Warehouse Data Scoring.
What are 3 features of the SAP Intelligent Sales Execution? Managing customer contacts Pipeline Analysis Forecasting Boost Win rates Generating/ Deleting Opportunities.
What are 2 Queries that might have been configured in the Deal Finder for Sales to review? Hot leads Leads to review Closed Opportunities Lost Opportunities.
On the Deal Finder, how can a Sales Rep convert a Lead to an Opportunity? By assigning his name to it By pushing the Release button By dragging it and dropping it to the right pane By assigning a task to himself.
How is it possible to see the Key KPI's on a specific card on the Deal Finder? By clicking on "More Details" By clicking on the individual field links By tapping the informational card By double clicking the number.
Which SAP Sales Cloud tools support sales representatives in the Lead-to-Opportunity stage? Deal Finder Quote Management Homepage dashboard Lead Scoring Commissions overview.
As well as leads, what is synchronized between SAP Marketing Cloud and SAP Sales Cloud? Campaigns Segmentation models Accounts Contacts Promotions.
Which scenario is a quote generated from an Opportunity? Direct Sales Omnichannel Commerce/ E-Commerce.
What are the SAP Cloud solutions involved in the Quote-to-Order process? SAP Commerce Cloud, SAP S/4HANA Cloud, SAP Sales Cloud SAP Sales Cloud SAP Data Cloud, SAP Commerce Cloud, SAP Sales Cloud SAP S/4HANA and SAP Sales Cloud.
True or False: Upselling is the practice of encouraging customers to purchase a comparable higher-end product than the one in question, while cross-selling invites customers to buy related or complementary items. True False.
What is a Spiral of Influencers? It is a list of contacts who might be able to help a particular sales rep close a deal It is a list of contacts who might prevent a deal from happening.
On an e-commerce channel, which tool is providing the Feedback option about the page at anytime? SAP Commerce Cloud Qualtrics Sap Sales Cloud Datahug.
Which of the following SAP Cloud solutions could act as the system of record for quotations? SAP Commerce Cloud SAP Service Cloud SAP Sales Cloud SAP Marketing Cloud.
What are some of the benefits of the self-service scenario in the Opportunity-to-Quote stage? Quote request creation on the webshop Cross-selling directly on the webshop Transparency on the maximum discount possible Social media sharing on the quote request results.
Which options are available to share a quote with customer when using SAP Sales Cloud? Send it to SAP Service Cloud with a customer email notification Generate a pdf and send it to the customer Send it to SAP Commerce Cloud Generate a secured webpage solely accessible by the customer.
What is a typical scenario to gather experience data in the Quote-to-Order stage? A pre-purchase product page feedback survey Acomplaint in SAP Commerce Cloud A post-purchase survey A feedback button on the quote page .
What does CPQ do? Select products and offers - Increase cross-sell and upsell Configure products - eliminate errors Generate proposal/offer - create compelling offers fast Negotiate -Approval processes drive discipline Managed by Business Users - avoid waiting for IT help Analyze and report - ensure offers are effective Price - increase revenue and margins.
What does the CPQ Intelligent add-on do? It automatically evaluates the products, services and their price in the shopping cart and detects things like incompatible products It models use historical customer and sales data, automatically learning daily from won deals Its AI delivers embedded upsell cross-sell and price recommendations, which Sales can accept or decline It generates detailed usage one-time/monthly invoices.
In the Quote-to-Order flow, where does the customer check and accepts the quote and where is the order generated? Quote check and acceptance are generated in SAP Sales Cloud and Order generation is in SAP Commerce Cloud as well as SAP S4HANA Quote check and acceptance are generated in SAP Commerce Cloud and Order generation is in SAP Commerce Cloud as well as SAP S4HANA Quote check and acceptance are generated in SAP Sales Cloud and Order generation is in SAP Commerce Cloud Quote check and acceptance are generated in SAP Commerce Cloud and Order generation is in SAP S4HANA.
When a solution is order is created, where is a provisioning request created? SAP Subscription Billing SAP Sales Cloud SAP Commerce cloud SAP Data Cloud.
Once a Solution Order is created in SAP Commerce Cloud, how is the subscription line item replicated to SAP Subscription Billing? Via SAP Cloud Platform Integration Via RFC Via BDOC Via R3AR2.
Once a Solution Order is created in SAP Commerce Cloud, it is split in which Order types? Physical Items, Services and Subscriptions Physical Items, Extras, Services and Subscriptions One-time-orders and recurrent orders Made-to-order, one-time-orders and recurrent orders.
In which system is a customer invoice created? SAP S4HANA SAP C4HANA SAP Subscription Billing SAP Sales Cloud.
In which system are physical items and services of an order coordinated (ex. delivery schedule, pick pack time, ship date)? SAP S4HANA SAP C4HANA SAP SALES CLOUD SAP APO.
In which system is the comission calculated? SAP S4HANA SAP Sales Cloud SAP Commerce Cloud SAP Service Cloud.
Where would a Fulfillment manager monitor sales orders coming in from the Commerce Cloud and ensure that nothing is missing? SAP Sales Cloud SAP S4HANA SAP Commerce Cloud SAP Service Cloud.
Where would a Fulfillment manager monitor subscriptions details and ensure that nothing is missing? SAP Subscription Billing SAP S4HANA SAP C4HANA SAP Sales Cloud.
True or false: SAP Field Service Management workforce scheduling with planning and dispatching offers real-time, automated workforce scheduling, planning and dispatching for your employees and your service crowd True False.
What are some capabilities of SAP Field Service Management? Drag-anddrop interface AI automated assignment, scheduling and dispatch to ensure best match technician and readiness Skills management Map view planning to optimize routes and always know where your resources are Gantt charts to plan and manage complex service projects and installations.
What are examples of low touch customer experiences? phone email chat SMS field service repair video chat.
What are examples of no touch customer experiences? email push notification chatbot call.
Where in SAP Field Service Management can a Dispatcher log into in order to find a list of service calls and release them to field service technicians? Planning and Dispatching Service and Dispatching Dispatching Service.
Where does a service field technician logs all of his actions like time of travel and materials used? On the mobile App On paper and in the mobile app On paper On SAP Service.
How can an interaction between a service technician and a customer become a new lead? When the customer fills out the satisfaction form with a recommendation for someone else to use the service When the technician offers extra services When the service was good.
What happens once a purchased subscription is activated? A billing document is created in SAP S/4HANA Cloud and replicated to Subscription Billing A billing document is created in SAP Sales Cloud and replicated to SAP S/4HANA Cloud A billing document is created in SAP S/4HANA Cloud and replicated to Commerce Cloud A billing document is created in SAP Subscription Billing and replicated to SAP S/4HANA Cloud.
True or False:SAP Marketing Cloud is a private ABAP Cloud Platform True False.
True or false: SAP Marketing Cloud is delivered with the SAP Cloud Platform Identity Authetication, SAP Analytics Cloud and SAP Cloud Platform Integration True False.
What are SAP Commerce Cloud Accelerators? They are ready to use Commerce solutions to kick start implementations and are tailored for specific industries and business models They are tips based on SAP Leonardo machine learning that suggest products to your customers based on their purchasing patterns, accelerating your sales They are standard processes created by SAP that you can choose to follow to accelerate sales They are containers that allow for developers to easily customize SAP Commerce Cloud based on an increasing customer demand for novelty and quick solutions.
What is Customer Identity and Access Management (CIAM) made up of? SAP Customer Identity and SAP Customer Profile SAP Customer Identity and SAP Roles Management SAP CDC and SAP Roles Management SAP CDC and SAP Customer Profile.
What is SAP Enterprise Preference Management (EPM) made up of? SAP Customer Consent and SAP Customer Profile SAP Customer Identity and SAP Customer Profile SAP Roles Management and SAP Customer Identity SAP Customer Identidy and SAP Roles Management.
Which 2 solutions does SAP CDC (Customer Data Cloud) does SAP offer for regulatory and compliance solutions in your business? CIAM and EPM GDPR LGPD SAP CLM.
What is a lite registration? It is providing just an email address and consent to subscribe to receive a discount It is just creating a password on your website and providing an email address It is just creating a password on your website, providing an email address and consent to receive a discount It is just giving consent to subscrib to receive a discount.
True or false: Progressive profiling is when a customer starts out accessing your site anonymously and as trust grows, he/she starts providing more data about him-/herself, like by creating a registered user True False.
What can be used for Terms of Service renewals? SAP Customer Consent SAP CIAM SAP EPS SAP Customer Profile.
True or False: SAP Customer profile transforms a variety of attributes into a single unified profile that can be orchestrated across every application in service. True False.
What is Calliduscloud? It is a cloud based solution for sales effectiveness and performance inside SAP Sales Cloud It is a cloud based solution for sales reps to manage their quotes on CPQ It is a cloud based solution that comes with an out of the box kit for your online store front It is a cloud based solution aggregating billing information from multiple Orders and turning them into a single invoice on SAP S/4HANA.
What is part of the SAP Sales Cloud Portfolio? Intelligent Sales Automation (Sales Cloud Solution, Intelligent Sales Execution, Sales Enablement) Configure Price Quote (CPQ, Contract Lifecycle Management Solution) Revenue Solutions (Subscription Billing, Enablement Management, Data Mediation by Digitalroute) Sales Performance Management (Commissions, Commissions Add Ons WorkFlow, T&Q (Territory and Quote), AI, Analytics, ProductPro).
What are somre of the features of the SAP Sales Cloud Solution? Simple UI Lead, Opportunity, account management with embedded Machine Learning for insight Industry variations like retail for consumer goods products industries Mobile and offline capabilities Fully integrates with ERP and S/4 HANA.
What features does the SAP Sales Enablement Solution provides? Enablement for Sales Team Right content to win deals (training and coaching) Sales Performance Management Industry variations like retail for consumer goods products industries.
What is SAP Producer Pro? It is a product made for the insurance industry, managing onboarding, compliance and data centralization of agents that serve the service provider It is a product made for the oil and gas industry, managing onboarding, compliance and data centralization of agents that serve the service provider It is a product made for the telecommunications industry, managing onboarding, compliance and data centralization of agents that serve the service provider It is a product made for the service industry, managing onboarding, compliance and data centralization of agents that serve the service provider.
What are Sales Performance Management features? SAP Commissions SAP Commissions Add Ons SAP Producer PRO SAP CPQ SAP Approvals.
True or falze: These are some of SAP Commissions and SAP Comissions Add ons feature: Marketing leading solution, Compensation Management, Distribution, Approvals, Workflow, T&Q (Territory and Quote), AI, Analytics True False.
What are some of SAP CPQ features? Deal maximizer, build complex quotes, intelligent recommendations, optimize pricing Deal maximizer, build complex quotes, compensation, optimize pricing Deal maximizer, build complex quotes, approvals, optimize pricing Deal maximizer, build complex quotes, distribution, optimize pricing.
What does CLM stand for and what SAP Solution is it part of? Contract Lifecycle Management and is part of SAP Sales Cloud Contract Lifecycle Management and is part of SAP Commerce Cloud Contract Lifecycle Management and is part of SAP Customer Data Cloud Contract Lifecycle Management and is part of SAP Billing and Subscription.
What are SAP Sales Cloud 3 revenue solutions and what do they do SAP Subscription Billing, SAP Entitlement Management and SAP Data Mediation by DigitalRoute and they support new "pay as you go" business models SAP Subscription Billing, SAP Entitlement Management and SAP Data Mediation by DigitalRoute and they support your contract lifecycle management SAP Subscription Billing, SAP Entitlement Management and SAP Data Mediation by DigitalRoute and they support new oil and gas business models SAP Subscription Billing, SAP Entitlement Management and SAP Data Mediation by DigitalRoute and they support new telecommunications business models.
What does SAP Data Mediation by DigitalRoute do? Conversion of usage data into billing information Server auto-scaling Rich processing of subscription billing data Identity protection via Gateway Enablement of critical consumption audits.
What is SAP Conversational AI? It is SAP's chatbot, which used to be called Recast AI It is SAP's auto-text generator, which used to be called Recast AI It is SAP's high touch solution, which used to be called Recast AI It is SAP's low touch, which used to be called Recast AI.
True or false:SAP Jam allows employees to collaborate and share documents and ideas around a topic or goal, instead of having to do so through emails and other avenues that are harder to manage and track. True False.
True or False: SAP Knowledge Central is a web-native self-service help center that transforms all of your documentation into an engagement channel for the entire customer journey. True False.
Customer service agents are motivated to perform when they feel they are successful, recognized, and making progress. This tool is able to import customer feedback data, which gives agents credits based on post-transaction survey responses from customers. Which tool is this? ServiceMotivate DigitalRoute Knowledge Central Conversational AI.
Which solution does SAP use for IOT? SAP Leonardo SAP Service Field SAP Commerce SAP APO.
According to Alex Atzberger (President of SAP Customer Experience), which component is the heart of SAP C/4HANA? SAP Sales Cloud SAP Customer Data Cloud SAP Commerce Cloud SAP S/4/HANA.
True or false: 84% of buyers kick off their buying process through a reference, so nowadays the process is no longer lead to reference, but reference to lead. True False.
Where are consent profiles kept? SAP Sales Cloud SAP Commerce Cloud SAP Customer Data Cloud SAP S/4HANA.
When you think of personalized interaction, which SAP component is more suitable? SAP Commerce Cloud SAP Marketing Cloud SAP Sales Cloud SAP Customer Data Cloud.
When you think of tickets, which SAP component is more suitable? SAP Service Cloud SAP Customer Data Cloud SAP Sales Cloud SAP Commerce Cloud.
Which SAP C/4HANA Cloud was listed for 5 years in a row in Gartner's magic quadrant? SAP Sales Cloud SAP Commerce Cloud SAP Customer Data Cloud SAP Marketing Cloud.
True or false: The C/4HANA suite hast one framework only for extension and integration: the SAP Cloud Platform True False.
What are the five core cloud solutions in SAP C/4HANA? SAP Loyalty Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud SAP Customer Engagement Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud SAP Customer Attribution Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud SAP Customer Data Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud.
Which of the following are trends that drive change in customer experience? Intelligent chatbots Intelligent forecasting New business models Customers for life Experience economy.
What is the purpose of Marketing according to Nicholas Cumins (General Manager, SAP Marketing Cloud)? To establish Marketing as the trusted source of business To establish a lifetime customer journey To foster customer interaction To foster the creation of reliable leads that can be converted into opportunities.
The customer experience defines the brand. Which of the SAP C/4HANA Component is more tied to this affirmation? SAP Marketing Cloud SAP Sales Cloud SAP Commerce Cloud SAP Customer Data Cloud.
Which of the followintg are key capabilities in SAP Marketing Cloud that help marketers convice customers that they treat their data with respect? AI-powered sales force automation Native GDPR compliancy Consent-based customer data model Built-in permissions management Intelligent forecasting.
What does SAP Marketing Cloud enable marketers to do? Deliver effortless service experiences Develop a single customer view Enable consent-based marketing Optimize marketing to drive revenue Create a frictionless registration experience.
What is SAP Spartacus? Spartacus is a lean, Angular-based JavaScript storefront for SAP Commerce Cloud that communicates exclusively through the Commerce REST API. Spartacus is a lean, Angular-based JavaScript gateway for SAP Commerce Cloud that communicates exclusively through the Commerce REST API. Spartacus is a lean, Angular-based Flutter storefront for SAP Commerce Cloud that communicates exclusively through the Commerce REST API. Spartacus is a lean, Angular-based JavaScript container for SAP Commerce Cloud that communicates exclusively through the Commerce REST API.
What microservices are at the heart of SAP's Commerce cloud? Search and Navigation, Promotion and Pricing, Product Content, Cart and Checkout, Billing and Invoicing Search and Navigation, Promotion and Pricing, Product Content, Cart and Checkout, Customer Feedback Search and Navigation, Promotion and Pricing, Product Content, Cart and Checkout Search and Navigation, Promotion and Pricing, Storefront Experience, Cart and Checkout.
What are context driven services (CDS) and in which SAP Clour are they located? CDS is a suite of products offered as services that retailers can implement on their commerce website. Within the suite are various pieces that each focus on different parts of the customer journey. It is located within SAP Commerce Cloud. CDS is a suite of products offered as services that retailers can implement on their commerce website. Within the suite are various pieces that each focus on different parts of the customer journey. It is located within SAP Service Cloud. CDS is a suite of products offered as services that retailers can implement on their commerce website. Within the suite are various pieces that each focus on different parts of the customer journey. It is located within SAP Sales Cloud. CDS is a suite of products offered as services that retailers can implement on their commerce website. Within the suite are various pieces that each focus on different parts of the customer journey. It is located within SAP Customer Data Cloud.
True or False: 79 percent of consumers would be willing to share their personal data for a clear personal benefit. True False.
What is the SAP CP (Cloud Platform) Extension Factory? It allows for customers to build extensions as independent deployable components. These extensions will run as individually scalable lambdas. This allows customers to build their own microservices on to of the SAP Cloud Platform. It allows for customers to build extensions as independent deployable components. These extensions will run as individually scalable servers. This allows customers to build their own microservices on to of the SAP Cloud Platform. It allows for customers to build extensions as independent deployable components. These extensions will run as individually scalable lambdas. It allows for customers to build extensions as independent deployable components. These extensions will run as individually scalable servers.
True or False: OCC stands for Operations Control Center True False.
What services are part of SAP's Service Catalog ? AWS Services MS Azure Google CP Services SAP CP Services.
What is oData? OData (Open Data Protocol) is a set of best practices for building and consuming RESTful APIs. Build your RESTful APIs without having to worry about the various approaches to define request and response headers, status codes, HTTP methods, URL conventions, media types, payload formats, query options, etc. OData also provides guidance for tracking changes, defining functions/actions for reusable procedures, and sending asynchronous/batch requests. I don't know.
What is oAuth? OAuth is an open-standard authorization protocol or framework that provides applications the ability for “secure designated access.” For example, you can tell Facebook that it’s OK for ESPN.com to access your profile or post updates to your timeline without having to give ESPN your Facebook password. I don't know.
What is SAP's inbound methods for moving data to the SAP Commerce Cloud? IDOC XML/ SOAP REST that are mapped to an http/oData model via SAP CP (Cloud Platform), which then delivers the information to the SAP Commerce Cloud http/oData model is mapped via SAP CP (Cloud Platform) to an IDOC XML/ SOAP REST, which then move the data to the SAP Commerce Cloud oAuth/http model is mapped via SAP CP (Cloud Platform) to an IDOC XML/ SOAP REST, which then move the data to the SAP Commerce Cloud IDOC XML/ SOAP REST that are mapped to an oAuth/http model via SAP CP (Cloud Platform), which then delivers the information to the SAP Commerce Cloud.
Where and how often is a detailed roadmap of SAP Commerce Cloud updated? Monthly at help.hybris.com Quarterly at help.hybris.com Monthly at help.sapcommercecloud.com Quarterly at help.sapcommercecloud.com.
Why must intelligence be an essential part of a commerce platform? With intelligent capabilities in a commerce platform you can give sales teams a real time view of sales performance With intelligent capabilities in a commerce platform you can synchronize consent across the end-to-end customer experience With intelligent capabilities in a commerce platform you can tailor the commerce experience and its content With intelligent capabilities in a commerce platform you can create a frictionless registration experience.
What is the mission of SAP Commerce Cloud? Enable organizations to manage customer loyalty programs for customers who make frequent purchases Create customer convenience by letting customers schedule their own field services via chatbot Provide the best enterprise class cloud commerce platform that can support B2B and B2C needs in a single solution Equip field technicians with the right knowledge tools.
What were the key results achieved by New Era through implementing SAP Commerce Cloud? New Era went live in 5 months with a robust commerce system that empowers marketers with greater transparency and access to marketing plans, campaigns, budgets, and performance New Era went live in 5 months with a robust commerce system that supports both their B2B and B2C business and is integrated with their SAP ERP system New Era went live in 5 months with a robust commerce system that incentivizes and compensates sales reps to accelerate sales performance New Era went live in 5 months with a robust commerce system that supports a multisite environment of shops and Web sites with a single login and preference center.
What does SAP Sales Cloud help people do? Connect and extend exterprise applications in a cloud native world Deliver effortless customer service experiences Deliver personalized B2B Marketing campaigns Deliver personalized buyer engagements and close deals faster.
What does the Intelligent Forecasting capability in SAP Sales Cloud offer to sales teams? It enables sales teams to quote the right combination of products and services It provides sales people with the right content at the right time to guide them through their deals It enables sales teams to recruit and onboard partners as quickly as possible It enables sales teams to focus on the right deals based on the health of their deals It enables sales teams to forecast on facts, not fiction.
What does the Sales Performance Management function in SAP Sales Cloud offer to sales teams? It provides sales people with the right content at the right time to guide them through their deals It shows sales people incentives to drive them to outperform It enables sales teams to recruit and onboard partners as quickly as possible It gives sales teams a real-time view of sales performance It shows sales people how much they are earning in commissions.
What are the 4 pillars of SAP Service Cloud? Easy to do business with, deliver service excellence, self-service can be the best experience, enable interaction-to-resolution Understand the voice of the customer, deliver service excellence, self-service can be the best experience, enable interaction-to-resolution Understand the voice of the customer, deliver service excellence, premium customer service, enable interaction-to-resolution Understand the voice of the customer, deliver service excellence, premium customer service, transparency.
What does SAP Service Cloud help organizations do? Create a self-service portal for customers to provide greater control of deployments and environment Manage consent data to synchronize across the end-toend service experience Make service experiences effortless and enable customers to solve their issues in the shortest possible time Create frictionless registration experience for customers across channels and devices.
Which of the following are fundamental principals for delivering effortless service experiences? Enrich the product content Self-service is the best experience Enable interaction-to resolution Use game mechanics.
What does the Crowd service in SAP Service Cloud help organizations do? Create customer convenience and let customers schedule their own field service appointments via chatbot Meet high volumes of demand through the crowd by leveraging partners, freelancers, and even customers themselves to help resolve problems Equip the field technician with the right knowledge tools Motivate service employees through explicit monetary incentives.
What is a key concept in SAP C4HANA's customer data strategy? Providing technical capabilities like provisioning, single sign-on, or user roles Providing executive management with a holistic view of the performance of the company Supporting non-technical users to organize and manage digital information on digital properties Simplifying the integration strategies, reducing time to market and maintenance costs.
Why is it important that the front office connects to the back office seamlessly? To provide an open ecosystem where partners can develop and offer great solutions and extensions To provide companies with a flexible and easy way to connect and extend enterprise applications in a cloud-native world To allow companies to deliver a holistic customer experience To aggregate content from multiple cloud solutions, analytics, and AI/ML in one screen for a unified-facing user experience.
What is the main advantage of a single view of the customer in SAP C/4HANA? It gives the organizations the ability to connect the supply chain with demand signals to deliver on the promise It gives the organizations the ability to run a marketing solution from a different vendor. It gives the organizations the ability to manage connected journeys, rather than fragmented, siloed touchpoints It gives the organizations a complete view of the customer to deliver personalized experiences.
What is the main advantage of integrating SAP C4/HANA with the digital core (SAP S4HANA)? It gives the organizations the ability to connect the supply chain with demand signals to deliver on the promise It gives the organizations the ability to run a marketing solution from a different vendor. It gives the organizations the ability to manage connected journeys, rather than fragmented, siloed touchpoints It gives the organizations a complete view of the customer to deliver personalized experiences.
What ist CallidusCloud known for? Sales performance management and Sales Execution (CPQ, CLM) Storefront creation Service Management Database integration.
True or false: SAP C/4HANA cockpit is a place where customers can keep track of all their entitlements, the list of provisioned clouds including their status, and further administrative links. With it comes unified access across the entire SAP C/4HANA suite, one identity to all platform components for all SAP C/4HANA suite customers. True False.
What is Kyma? I don't know Kyma is an open source project built on top of Kubernetes which is comprised of a collection of projects united together to simplify the extension, and integration of monolithic software. It was started by SAP and donated to the open source community.
What are some benefits of SAP Sales Cloud? Identify and target customers with account-based marketing across touchpoints with timely and personalized engagements Give sales reps a view of their commissions in real time Guides the marketing teams to follow up on leads with the highest propensity of conversion Gives an accurate view of the sales forecasts and sales pipeline.
You want your customers to see products relevant to them on your webshop. Which embedded intelligence features of the SAP C/4HANA suite can help you with this? Merchandizing in SAP Commerce Cloud Virtual agents from SAP Service Cloud Up-sell and cross-sell offers from SAP Sales Cloud Product recommendations from SAP Marketing Cloud.
How does SAP Leonardo enhance SAP Service Cloud capabilities? Recommend upsell products Suggest service discounts Remove repetitive work for agents Find best matching service technicians.
Which features are supported by the B2C accelerator out of the box? Multiple currencies Multiple languages Product comparisons Product variants Localized shipping fees.
Which SAP C/4HANA product should you use to protect customers against data fraud and theft? SAP Customer Identity SAP Customer Activity Repository SAP Service Cloud SAP Fraud Watch.
What data can flow from SAP Marketing Cloud to SAP Sales Cloud in the Lead-to-Cash process? Campaign names Leads Opportunities Quotes Activities.
What are some of the benefits of SAP Intelligent Sales Execution? Provides a heat map to focus on the future Provides a forecast of commissions on deals Indexes calendar activities from CRM tools Allows assigning sales representatives to the opportunities Retrieves data directly from CRM tools.
In SAP Marketing Cloud Planning and Performance, which of the following is used to do top-down planning? SAP Advanced Planning and Optimization Budget Planning Customer Business Planning Detailed Spend Planning.
What are some of the benefits of the SAP C/4HANA end-to-end processes? A harmonized and aligned process flow A 'mobile first' approach A higher return on investment Standardized integration packages A reference business process.
Which SAP C/4HANA solution should you use to plan budget for lead-generating activities? SAP Marketing Cloud SAP Demand Forecasting SAP Service Cloud SAP Sales Cloud.
When using SAP Customer Data Cloud, which features can help you build identity progressively? Lite Registration IdentitySync Merchandising Lead Nurture Stream.
Which system integrates with SAP Commerce Cloud to support a personalization scenario? SAP Service Cloud SAP C/4HANA Foundation SAP Marketing Cloud SAP Sales Cloud.
In which stages of the Lead-to-Cash process does the sales representative play the main role? Order-to-Cash Lead-to-Opportunity Contact-to-Lead Quote-to-Order Opportunity-to-Quote.
Platform, Product Content Management, Web Content Management, Customer Support Capabilities, Order Management. These are some of the features of what? SAP Commerce Cloud Accelerator SAP Commerce Cloud SAP CallidusCloud SAP Router.
What is the core of the SAP Commerce Cloud? Platform Order Management Web Content Management Product Content Management.
Core persistence framework for storing purposes, Business services for cart handling and backorder, System services for model and session handling and Infrastructure services for internationalization, import and export are contained where? The SAP Commerce Cloud Platform The SAP Commerce Cloud Product Content Management The SAP Commerce Cloud Web Services Management The SAP Commerce Cloud Customer Support Capabilities.
How are the features and functions delivered with SAP Commerce Cloud Extensibility solution packaged? Into Modules Into Layers Into Microservices Into Containers.
True or False: An SAP Commerce Cloud Module is made up of a set of extensions and each extension within a module is an encapsulated piece of Sales Cloud True False.
What are some functionalities of the SAP Commerce Cloud Personalization Module? User interface elements Technical capabilities (web services, data models, logic, etc) Backoffice capabilities Order personalization.
On the SAP Commerce Cloud B2C storefront, where can you find Consent Management options? Under "My Account" or on the backoffice Consent page Under "Privacy Settings" or on the backoffice Consent page Under "Personal Preferences" or on the backoffice Consent page Under "Consent Management" or on the backoffice Consent page.
What are some of the features of the SAP Commerce Cloud B2B accelerator besides those of the B2C? Quote Management Scheduled Order Replenishment Self-service Organization Management Cart checkout.
In SAP Commerce Cloud, what are scheduled replenishments used for? Recurring Orders One-time Orders Made-to-Order.
Accelerators share similar functionality. Each is enriched with context-specific capabilities, What is this infoormation about? SAP Commerce Cloud Accelerator SAP Sales Cloud Accelerator SAP Service Cloud Accelerator SAP Customer Data Cloud Accelerator.
Several sizes and colors of shoes offered at the same time in the SAP Commerce storefront. It is an example of: B2B Accelerator B2C Accelerator.
True or false: The PCM (Product Content Management) contains the Backoffice Product Cockpit, which allows you to manage product content, categories and catalogs in one place, give customrs a compelling content experience across all channels and geographies. True False.
Which 2 views does the Product Cockpit of the PCM (Product Catalog Management) provides to your storefront? The search and browse view for a single product information and assortment view for catalogs and categories The single product view and the multiple product view The main product view and the related products view The filtered and the unfiltered views.
The Product cockpit has a staged version of the products and an online version of the product catalogs. Please define what they are. The online version is used to do all updates and changes The staged version is used to do all updates and changes The online version is used to publish updates one they are all set on your webshop The staged version is used to publish updates one they are all set on your webshop.
True or false: The 3 possibilities for creating a product on Product Catalog Management are: create a product from scratch, clone a product or import from Excel True False.
True or false: The 3 possibilities for creating a product on Product Catalog Management are: create a product from scratch, clone a product or import from Excel True False.
After importing products to my Product Cockpit, what do I have to do in order to make them visible in my online store? Approve them Sync them to my online product catalog Nothing, it will be immedialy online Add a picture.
Which view do I need to use in order to search for products under a category I have just created? Assortment view Search and browse view.
True or false: SAP Smart Management is a modern customer experience SAP Framework that empowers business workers with both Content Management and Personalization True False.
What is Website Content Management also known as within the SAP Commerce Cloud? SAP Experience Management SAP Experience and Observation Management SAP Purchasing Management SAP Hybris.
What are WYSIWYG tasks? What you see is what you get tasks that are drag and drop features of SAP Smart Edit I don't know.
What is the staged version of my website versus my online version The staged version is the unpublished version of my website and the online version is the published version. The staged version is the published version of my website and the online version is the unpublished version.
What are the 2 edit modes that I have available on my storefront website? Basic, which locks components that could affect other pages from editing and Advanced, which is normally only available to a few people within the organization Specific, which locks components that could affect other pages from editing and Full, which is normally only available to a few people within the organization Basic, which is normally only available to a few people within the organization and Advanced, which which locks components that could affect other pages from editing Specific, which is normally only available to a few people within the organization and Full, which which locks components that could affect other pages from editing.
What would I use to edit my SAP Commerce Cloud storefront? SAP Smart Edit SAP Commerce Cloud SAP Web Designer SAP Navigation Management.
Is it possible to personalize my SAP Commerce Cloud storefront with products relevant to specific customers? If so, how? Yes, by using target groups No Yes, by listing the customers Yes, by segmentation.
What are some of the Perspectives available on SAP Commerce Cloud? Administration, Product Cockpit and Adaptive Search, Customer Support Cockpit, Order Fulfillment Cockpit Product Catalog, Product Cockpit and Adaptive Search, Customer Support Cockpit, Order Fulfillment Cockpit Product Catalog, Product Cockpit and Website Search, Customer Support Cockpit, Order Fulfillment Cockpit Administration, Product Cockpit and Website Search, Customer Support Cockpit, Order Fulfillment Cockpit.
One example of adaptive search on SAP Commerce Cloud, is if I choose a product from my Product Catalog and select "Promote", in order to make it more visible. True False.
What is the Customer 360 View on SAP Commerce Cloud? It is when an agent logs in as if he was a customer via the Customer Support Cockpit and is able to see the website from his/her perspective. It is having all the information about the customer in one place. It is having all of the SAP C/4HANA suite It is system integration.
True or False: The SAP Commerce Cloud Unified Backoffice tool allows access to functions according to defined user roles. Depending on the role of the user, the access can include different perspectives based on the account permissions True False.
What are some Industry specific SAP Commerce Cloud Accelerators? Citizen Engagement - Service requests, Document management, Bill payment Financial Services - Configuration bundling options, Dynamic forms Telco and Media - Subscriptions, Guided selling and Access, Services Travel - Out-of-the-box travel search and booking features Chinese Market - Chinese social platforms, Payment tools.
What is bundling? It is being able to buy physical and digital products at the same time. Some payments will be due at checkout, others will be monthly and so on It is the same as combo It is being able to purchase multiple products in order to obtain a bigger discount It means to buy a product and the service to install it .
Is a new smartphone with a service plan an example of bundling? Yes No.
What are the key capabilities of SAP Commerce Cloud's Contect-Driven Merchandising? Real Time Data (product adapts to user behavior), KPI-driven carousels (product collection based on business KPI's), Management (product boosting) Real Time Data (product adapts to user behavior), Analytics carousels (product collection based on business KPI's), Management (product boosting) Real Time Data (product adapts to user behavior), Analytics carousels (product collection based on business KPI's), Product Tailoring (product boosting) Real Time Data (product adapts to user behavior), KPI-driven carousels (product collection based on business KPI's), Management (product boosting), Customer Experience.
In SAP Commerce Cloud, what is a Mixcard? It is combining up to 6 product metrics to create a unique business logic for each product carousel It is combining up to 3 product metrics to create a unique business logic for each product carousel It is combining up to 4 product metrics to create a unique business logic for each product carousel It is combining up to 5 product metrics to create a unique business logic for each product carousel.
How do I create a Merchandising Strategy with a data-driven set of products automatically prepared based on a selected combination of business metrics? Create a Mixcard, Setup time and category targeting for every Mixcard within each Merchandising Strategy, select the Merchandising Strategy according to your needs I don't know.
Where is it a good place to check for Integration API's on SAP Commerce Cloud? Integration Backoffice My Account -> Integration API's SAP Cloud Platform SAP Integration.
True or False: The ImpEx API allows you to interact with the ImpEx extension. You can use the API to import and export data, and extend or adapt it to your needs. For details of the ImpEx user interface in the Hybris Management Console (HMC), see Using ImpEx with Hybris Management Console or SAP Commerce Administration Console. True False.
True or False: The EDMX View in the Integration UI Tool is where you can view the metadata of an API True False.
In the Integration UI Tool, where can I view an Integration Request Payload for Integration Key ERP_IMPORT? By going to Monitoring->Inbounf, filtering by ERP_IMPORT, clicking on an incoming request and double clicking the Payload ID By going to Payload ->Inbound, filtering by ERP_IMPORT, clicking on an incoming request and double clicking the Payload ID By going to Modeling->Inbound, filtering by ERP_IMPORT, clicking on an incoming request and double clicking the Payload ID.
Where do I go to create an Integration API from scratch? To the Integration Tool To the API Tool To the Cloud Platform Tool.
Ture or false: It is also possible to view the API Metadata from the Integration UI Tool via Postman True False.
True or False: The Impex estatement from the Integration UI Tool can be used to reproduce an integration API if necessary. True False.
What does HAC stand for? Hybris Administration Console Hybris Access Control Hybris Administration Control Hybris Access Console.
True or False: As of 18.08, SAP S/4HANA data can be sent to the SAP Commerce Cloud via IDoc XML/ or SOAP message to replicate product, pricing, stock and B2B customers via inbound integration APIs True False.
True or False: Data from SAP Commerce Cloud can be sent to S4/HANA to replicate B2C Customers and Orders via Outbound Integration True False.
Where can the Standard Integratiion content be found? SAP API Business Hub SAP Integration Integration Backoffice API Tool.
From where can I deploy the out-of-the-box integration package SAP Hybris Integration with S4HANA? From the SAP Cloud Platform Integration From the Integration UI Tool.
True or false: Iflow is a pictorial representation of the interface flow. True False.
True or False: Gigya Admin Console offers a customer identity management platform for managing profiles, preference, opt-in and consent settings. The profile is generated for example when a customer registers to SAP Commerce Cloud's webshop True False.
What are some SAP Marketing Cloud Content Creation tools? Create Content - personalize information, work with templates and variables, create context base rules and workflows Obtain Content - scrape the internet for more content on specific topics, gather information about a customer, social media Manage Content - Multi channel campaigning, document management, creation of marketing pland and programs on time and budget Collaborate on Content - Workflows, approvals, data restriction and sharing between roles and user groups.
What are some SAP Marketing tools to enable Consolidation of customer data Insight - capture, enrich, and gain deeper insights through machine learning analytics Experience - deliver individualized customer experiences based on real-time context and intent Agility - React quickly to opportunities via a fast and integrated cloud solution Operation - act on O data immediately with an end-to-end integration.
How is Business Process Integration made possible by SAP with C4/HANA? By using RESTful OData API's By usind REST OAuth API's By using REST OData API's By using RESTful OAuth API's.
In C4/HANA what is SAP's preferred middleware solution? SAP Cloud Platform Integration RESTful OData API's BDOCS IDOCS.
What are some third party integrations that the SAP Marketing Cloud can do? Social Media Integration Social Collaboration Integration Google Analytics Integration Jenkins Integration.
What kind of data can you transfer from the Marketing to the Sales or Service Cloud with the creation of a qualified Lead Marketing campain? Create leads Create Sales Cloud Tasks Create Sales Cloud Appointments Create Sales Cloud Phone Calls.
SAP Customer Identity, which is part of the SAP Customer Data Cloud, has a pre built integration with the other SAP Clouds, allows for RaaS and social login. What is RaaS? Registration as a service Record as a service Routing as a Service Role as a Service.
In the integration with the SAP Marketing Cloud, where is the Customer Profile data coming from? SAP Sales Cloud SAP Customer Data Cloud SAP Service Cloud SAP Commerce Cloud.
What are some features of the Integration of the SAP Marketing Cloud with the SAP Commerce Cloud? Track customer activities like "product viewed" or "products in the shopping cart" Replicating customers, consent, product data, shopping carts, orders and reviews Recommending products and offers SAP Data Hub or Express way usage for data sharing, pipelining and orchestration.
How does SAP Analytics access SAP Marketing Cloud data? Through CDS-views (Core Data Services), with no need for replication Through replication from Marketing Data to the Analytics tool Through replication from Marketing Data to SAP Customer Data Cloud, which then replicates to Analytics Through a nightly job that transfers data from the Marketing Cloud to SAP Analytics.
How do you sign into SAP Analytics info via the SAP Marketing Cloud? Through oAuth single sign-on Through a 2 step verification With an additional sign on.
What does CIAS stand for and what does it do? I don't know Cloud Integration Automation Service for automation of provisioning workflows.
What are some examples of data that can be transferred to the SAP Marketing Cloud via integration with either on-premise or Cloud SAP S/4HANA? Customer and Contact data as well as their relations and address data Sales Order data Product data Ticket data.
Can the SAP Marketing Cloud be integrated with SAP CRM or SAP ERP? Yes, it is a prebuilt integration Yes, but the integration needs to be created No, the integration is not possible.
What are some features of the Marketing Cloud integration inbound integration with social media? Load and analyze social media data from Facebook and Twitter Sentiment engagement analysis.
What is a feature of the Marketing Cloud integration inbound integration with social media? Use the predictive capabilities of the SAP Cloud to address the right people to run adds on social media channels I don't know.
What is Facebook's equivalent to target groups? Custom Audiences Target Audiences Custom Groups Target Groups.
What is Sprinkler? It is a middleware service for content delivery in multiple social networks at the same time I don't know.
What is SAP Ruum? It is a light weight social collaboration project management tool that can be integrated to the SAP Marketing Cloud. The you can for intance, create an AI powered assistance I don't know.
Is integration of the SAP Market Cloud with Google Analytics supported? Yes No.
True or False: When it comes to integration in general, SAP Marketing Cloud brings open API's based on oData, which allows different integration scenarios for systems and services. Using SAP Cloud Platform, it is possible to integrate SAP Marketing Cloud via oData/SOAP to Wearables, IOT, paid searches (like google addwords) etc. True False.
What does SAP EPM stand for? Enterprise Preference Management I don't know.
What is the difference between SAP's Customer Identity and Customer Consent? Customer Consent handles customer registration and authentication methods and Customer Identity handles regional consent laws like GDPR. Customer Identity handles customer registration and authentication methods and Customer Consent handles regional consent laws like GDPR.
What are some features of SAP Customer Identity? Lite Registration Registration as a Service Social login Single Sign On.
True or False: Identity Federation provides the means to share identity information across company boundaries. To share information about a user, partners must be able to identify the user, even though they may use different identifiers for the same user. The name identifier (name ID) is the means to establish a common identifier. Once the name ID has been established, the user is said to have a federated identity. True False.
True or False: SAP Customer Identity supports Federation standards using the Security Assertion Markup Language (SAML) and OpenID protocols. Open ID Connect provides a smooth integration with IoT services such as Alexa. True False.
What are examples of Risk Based Authetication? Captcha Failed Attemps Cross-threshold Account lock 4 factor authentication.
What are some example of Consent? Terms of Service (ToS) Privacy Policies Consent for custom activities and marketing communication preferences.
True or False: In Order to build a personalized customer experience, Webhooks notify 3rd party hooks when profile changes are made. This data will then be pulled via a REST API from the SAP Cloud Platform. True False.
In order to comply with local compliance law, where does SAP Customer Data Cloud have servers? Australia, Europe, United States, Russia and China Australia, Europe, United States, India and China Australia, Europe, United States, India, China and Japan Australia, Europe, United States, India and Japan.
Which solution is used for a Progressive Indentity creation? Gigya Ruum CallidusCloud Qualtrics.
True or False: SAP Sales Cloud integrates with Groupware such as MS Outlook, Gmail, Lotus Notes and Uol True False.
When SAP Sales Cloud is integrated with SAP ERP is it possible to retrieve pricing when it is offline? Yes No.
How does the integration between SAP Sales Cloud and S/4HANA happen? Via pre-packaged integration or i-Flow that synchronizes information between the 2 systems Via new API creation or i-Flow that synchronizes information between the 2 systems.
What are some benefits of integrating SAP Sales Cloud with BW (Business Warehouse)? Account 360, Sales document data from ERP or SAP BW/BI, Business transaction history Account 360, Sales document data from ERP or SAP BW/BI, Business transaction history, Commission history.
True or False: SAP Sales Cloud can integrate with third party services such as a Mashup. A Mashup is a third party screen embedded within the solution. It includes web searches, company/industry business information and online map searches True False.
Which systems does SAP CPQ integrate with? SAP ERP SAP CRM SAP CLM DocuSign SAP Commerce.
How do I turn on the SAP Intelligent Sales Execution (formerly known as Datahug) on SAP Sales Cloud? Via the business scoping option Via personal preferences Via management approval Via settings.
What are SAP Intelligent Execution main features? Sales forecasting Pipeline management Tracking Opportunities Capturing Sales communication activities Creating quotes.
How can I create a starting contract document on SAP Sales Cloud and combine it with CLM? By using a Mashup By using a Mixcard By using JAM By using Ruum.
What are some features of the CLM? Contract templates, Contract negotiations and supplement additions, Contract redlining, Customer signature capturing Contract templates, Contract negotiations and supplement additions, Customer signature capturing.
What is the name of the oData API integration protocol provided for integration with SAP Sales Cloud? C4CODATAAPI SMW01 SMQ2 qRFC.
True or False: Entity Tags or E-Tags, which facilitate concurrency controls, are supports by the SAP Sales Cloud API's True False.
True or False: The SAP Sales Cloud API's are extensible via Key User Tools and Software Development Kits (SDK's) True False.
Which tool would you use to transfer legacy data from a Cloud CRM to SAP Sales Cloud? Data Workbench I don't know.
True or false: CallidusCloud Comissions is an end-to-end solution that automates your incentive compensation process from sales order to payment for both your direct and indirect sales force. True False.
Where are compensation plans combined with products that were sold? In Commissions In Mixcard In Prometheus In Qualtrics.
In Commissions, what does a Pipeline run do? It calculates compensations I don't know.
True or False: A compensation plan is a contractual agreement that details the representative's goals, quotas and monetary compensation True False.
True or False: In the Sales Performance Tool, you can run models to figure out the risk of changing a compensation plan True False.
Where can the sales rep view his/her pipeline and the forecast tracker? SAP Datahug, now known as Intelligent Sales Execution CallidusCloud Prometheus.
What is a best practice when updating forecasts in SAP Sales Intelligence? Avoiding forecast overrides, because it only updates SAP Sales Intelligence and the underlying system (SAP CRM) will not update. Instead you should go on edit mode and update the forecast Avoiding updates in edit mode, because it only updates SAP Sales Intelligence and the underlying system (SAP CRM) will not update. Instead you should perform a forecast override Avoiding forecast overrides, because it only updates SAP Sales Intelligence and the underlying system (SAP SAP Sales Cloud) will not update. Instead you should go on edit mode and update the forecast Avoiding updates in edit mode, because it only updates SAP Sales Intelligence and the underlying system (SAP Sales Cloud) will not update. Instead you should perform a forecast override.
Which solution captures all communixcation activities and updates it to your CRM without any input from you? SAP Intelligent Sales Execution Postman SAP Identity Manager SAP Profile Manager.
How is a deal score calculated? It is a proprietary calculation based on sales deals, best practices and communication data It is a proprietary calculation based on lead scoring, best practices and communication data It is a proprietary calculation based on lead scoring, customer size and communication data It is a proprietary calculation based on sales deals, customer size and communication data.
What are some features of the Opportunities workspace? Overview of entire pipeline Determine deals at risk Provides heat map of where to focus Show individual forecasts by sales territory.
What is SAPs cloud based solution Producer Pro? It manages the entire producer lifecycle: Onboarding, Compliance, Relationships, Integrated Communications, Termination It manages the entire producer lifecycle: Onboarding, Risks, Relationships, Integrated Communications, Termination It manages the entire producer lifecycle: Onboarding, Risks, Interactions, Integrated Communications, Termination.
True or false: Producers are defined as any entity that sells business on behalf of an insurance carrier such as individuals, brokers or agencies. True False.
What are 3 features of Producer Pro? License management in order for the producer to keep working Producer hierarchy, so that commission can be shared with the other people involved Forecast sharing - so that agents are able to share product quantity Importing and exporting of data between systems for which the producer works.
How was SAP Field Service Management solution formerly known as? Core Services Main Services Services Service Management.
True or False: SAP JAM by Mindtouch is a web-native self-service help center that transforms all of your documentation into an engagement channel for the entire customer journey. True False.
SAP Fieldglass for Service Networks is a cloud-based, open vendor management system (VMS) that helps organizations find, engage and manage their external workforce and services procurement resources – from temporary staff to Statement of Work-based consultants to freelance workers, gig workers, contractors and more. True False.
What are the C/4HANA Foundation components? Authorization and Authetication, Orchestration, Extensibility, Integration, API I don't know.
What is the SAP C/4HANA Cockpit? It is the single point of acces for all the functionalities provided by the C/4HANA Foundation I don't know.
In SAP C/4HANA Cockpit, what are Runtimes? They mark the time for each solution to open They are where you deploy your extensions to compliment your cloud solution Jobs that you can schedule They are runtime failure logs.
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