Which two default attributes serve as stand-alone keys for work zones? Service Code Completion Code . Fault code Zip code Travel area City.
A customer wants to configure the OFSC GUI to show when a resource has not activated their route
by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported? Configuring a message scenario using the launch condition "Route is not activated" will also
enable the Alert Setting "Route has not been started x minutes after the start time of resource work
day". The Alert Setting "Route has not been started x minutes after the start time of resource work day"
should be configured for 1 minute(s) The Alert Setting "Route has not been started x minutes after the start time of resource work day"
should be configured for 0 minute(s) The configuration related to email notification must be performed in the Message Scenarios.
A utility company sees several "New Connect" activities being dropped into the routing bucket
during the day. They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior? Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Low". Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal". Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "High". Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for "New Connect" in activities in the routing bucket to "Normal".
A technician has been assigned a scheduled activity that he or she needs to perform later in the day. Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity. Which option would enable them to account for their time performing these tasks? selecting "Prework" from within the activity In OFSC Mobility adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility creating a "start-after" link template between the preliminary work and the scheduled work creating a "start-before" link template between the preliminary work and the scheduled work.
A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations? "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes" "Personalize the estimation of activity duration" and "Initial ratio of activity duration" "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration" "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes" .
Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement? Assign all work zones at the parent level in the Resource Tree. Create a single work zone with no work zone keys and assign it to all resources Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely. Deselect "work zone support" in the routing plan configuration screen for all routing plans. Create a single work zone group, with all zones included in the group, and assign it to the highest
level in the resource tree.
You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration? A jeopardy warning will be displayed on Time/List/Map Views only. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow A jeopardy warning will be displayed on the Resource Tree only A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and 09:00 tomorrow. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities? Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50 Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
Which two are correct statements regarding Daily Extract file data configuration? Separate Daily Extract files must be set up for data to be used in BICS and DBaaS. Customized data sets can be created for individual instances of OFSC. Data from a single data set can be configured to be extracted in any number of Daily Extract files All data sets can be configured to include custom properties and fields. Daily Extract files cannot be set up to extract data from multiple data sets .
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS? Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.
Your customer wants to update technician inventory using the Inbound API using the following:
<head>
<upload_type>full</upload_type>
<appointment>
<keys>
<field>appt_number</field>
<field>customer_number</field>
</keys>
</appointment>
<inventory>
<keys>
<field>invsn</field>
</keys>
</inventory>
<processing_mode>inventory_only</processing_mode>
</head>
Given the <head> node of this request, which two statements are correct? Any existing inventory not listed in the body of the request will be deleted Required inventory can be specified Only serialized inventory will be updated Customer inventory will be updated Only inventory in a technician's pool will be affected.
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in
the request are the true values to be associated with the work zone you are updating? Include {"autoResolveConflicts": "1"} as part of the body of the request. Specify a parameter of "autoResolveconfiicts=1" within the request. Specify a parameter of "autoResolveconflicts=true" within the request. Include {"autoResolveConflicts": "true") as part of the body of the request.
A customer requires that their dispatchers have the ability to modify activity start and end times for their technicians via the Core Manage interface when necessary.
Which option enables that ability? Enable the "Allow activity reorder inside the route" feature within the Dispatcher User Type Enable the "Allow action time adjustment in Manage" feature within the Add Activity/Activity Details context Enable the "Allow action time adjustment in Manage" feature for the Dispatcher User Type Verify that access to Mobility is enabled within the Dispatcher User Type.
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement? Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
What happens when you enable the assignment parameter "Limit work by points"? If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit .
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true? OFSC will set the start date depending on the Customer contract rules set within OFSC. OFSC will not create the activity, and an error will be returned in the API response OFSC always uses the Activity Creation Date as the SLA start date OFSC will use the Activity Creation Date as the SLA start OFSC will use available capacity to determine the most suitable start date.
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started.
Which warning will take place as a result of that configuration setting? The activity turns red and a Resource Tree warning appears. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if
configured). The activity turns red A Resource Tree warning appears and a message scenario is launched (if configured).
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office? Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
Which two statements are true regarding OIC-OFSC integration? The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system. .
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC? Routing may assign activities to them, but contingent workers will not be included in quota calculations. Contingent workers cannot participate in Teamwork within OFSC Contingent workers' reported activity durations are not factored into company-wide statistics and estimations. Contingent workers will be included in quota calculations, but routing will not assign activities to them. Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.
.
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?
Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items. Do not mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select "Use Plugin API". Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link in offline option.
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application? The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features. The administrator must configure the Oracle Knowledge access settings in OFSC. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface. Field personnel must be assigned Service Cloud access via the Service Portal interface The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork? Tool Bucket Organization Unit Field Resource Vehicle .
Which two settings are required to ensure that the "Not activated on time" alert is shown in the GUI for a resource in the system? Configure the "Route has not been started XX minutes after the start time of resource work day" Alert setting. Create a resource filter that has an "Activated contains Activated" condition. Create a "Not activated on time" action link on the resource's Activate Queue. Create a "Route is not activated" launch condition in Message Scenarios Select the "Enable 'Not activated in time” alert and trigger" within the Resource Type features of that resource.
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement? Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked. Resource start location = office depot, Resource end location = home, resource type features » working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route on their mobile device.
How do you use filters to satisfy this requirement? Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician. .
Which statement is true regarding Travel Areas in OFSC? Travel Areas define a company's serviceable geography and are made up of groups of work zones. A Travel Area can be assigned to a bucket or a resource Travel between work zones within different Travel Areas will not be calculated for statistical use. A given work zone can be assigned to multiple Travel Areas Statistics are calculated using the travels between Travel Areas.
Your customer has enabled "Calculate activity duration using statistics" with a "Default duration' of 48 minutes for a new Activity Type called TV Upgrade. Your customer has created a new TV Upgrade activity with a manually set 30-minute duration.
Which statement is true regarding the estimated duration for this new TV Upgrade activity? The activity duration is set as 30 minutes when no learned statistics are available The activity duration is set as 30 minutes. The activity duration is set as 30 minutes when learned statistics are available The activity duration is set as 48 minutes The activity duration is set as 48 minutes when no learned statistics are available The activity duration is set as 48 minutes when learned statistics are available.
You are creating a new String property for field technicians to capture a customer's email address and want to be sure that any entries are in a valid format.
Which step is required to force a valid email address? Add a property hint that explains the proper format Choose "Email" from the GUI drop-down list. Enter an appropriate regular expression to validate entries. Enter the appropriate XSL transformation code to force valid entries. .
You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct? <time>2017-04-07T14:40:00-0500</time> <time>2017-04-07T14:40:00Z</time> <time>20l7-04-07T14:40:00ET</time> <time>2017-04-07T14 :40:00-05:00</time> .
Which statement is correct regarding Time Slots? is a configured interval that defines when an activity has to be started is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine.
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract? Set the BICS Settings on the Daily Extract screen to reflect the previous day. Add the "Shift" property to the resource daily extract configuration. Set the Overnight work value to 4 hours past midnight on the Business Rules screen. Add the "Activity by Statuses" report to the Schedule Report menu item.
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' ontime arrival.
Which setting is required to do this? Enable Reoptimization within the routing plan, then select "Reduce overdue." Enable Reoptimization within the routing plan, then select "Assign overdue activities." Enable Reoptimization within the routing plan, then select "Reduce overtime " Enable Reoptimization within the routing plan, then select "Assign high priority activities." Enable Reoptimization within the routing plan, then select "Optimize routes.".
Your customer offers a "triple play" service where an installation requires three work skills: "Cable”, "Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacity management? An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category. An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop. An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category .
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time? Add a shift to a resource's calendar. Add working time to a resource's calendar. Add a work schedule to a resource's calendar. Add a shift override to a resource's calendar.
Which two statements are true about registering Applications in OFSC? A unique Client ID and Client Secret must be entered for each registered Application Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle
Identity Cloud Service If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs Applications support restricting access to a white list of certain IP addresses. Separate Applications must be registered if you will be integrating with both REST and SOAP APIs.
Identify three examples of how filters are utilized within Oracle Field Service Cloud. Define activity and/or resource assignment preferences within Routing Plans. Display only certain users within the Users screen. Restrict the number of activities that appear on resources' routes. Display only certain resources within the Daily view. Display only certain activities or resources within the List View. .
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC? . A given launch condition can be assigned to multiple message scenarios simultaneously A given launch condition can only be assigned to one message scenario at a time. A given message scenario can only include one launch condition at a time A given message scenario can include multiple launch conditions simultaneously.
Which two statements are correct regarding activity duration estimations? The durations of completed activities are the only ones used for future estimations. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations. Historical data is not relevant for any activity duration calculations. Travel statistics can influence activity duration estimations. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
Which two statements are true regarding integrations between OFSC and DBaaS? Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file. DBaaS integration enables OFSC to act as a system of record for activity data. .
Which two statements are true regarding filter functionality within OFSC? Filters can be created where only certain User Types can see and interact with them. Filters can be used in conjunction with activities, resources, and inventory. If an activity filter has two conditions, then an activity must meet at least one of the conditions in order to be filtered. After a filter has been created and saved, you cannot change the entity to which it is associated.
Which three statements are true regarding resource calendar options? Shifts can be used within a variety of work schedules. Nonworking time is used to identify known absences such as vacations or holidays. . Nonworking reasons are set by default and cannot be modified. Holidays for calendars are defined using the configuration option of Holidays. Work Schedules can contain combinations of shifts and nonworking times. Working time can contain multiple work schedules. .
Which two problems related to time slot-based quota can you overcome when using the based booking approach with customized booking Intervals? quota for extended activities being consumed from a single, shorter time slot managing quota and capacity for service windows average quota and capacity calculation for time slots overlapping time slots stranding quota .
You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"? enable "not started" trigger enable "day before trigger" support of preferred resources support of time slots calculate activity duration using statistics support of links .
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills? The team gets the total sum of work skill levels of just one of the team members. The team gets the maximal work skill level of all the team members. The team gets the total sum of work skill levels of all the team members. The assigned work skill assigned to a member does not affect the skills of the team. .
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer? Enable the 'Allow activity move via chat" for the "Technician" User Type. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician"
User Type. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type. . Enable the "Allow inventory move via chat" for the "Technician" User Type. .
Your customer has a group of technicians who are working in the following rotating shifts:
- Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
- Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to 1 PM
- During the Monday through Friday shifts, lunch is every day at 1 PM.
Which configuration supports this rotating shift requirement? Create one work schedule with three shifts. Two of those shifts must include a repeating activity
for lunch. Create a work schedule with three shifts. Each shift must include a repeating activity for lunch. Create one shift with two "working time" calendars and include a repeating activity for lunch. Create one shift with two work schedules. Each work schedule must include a repeating act for lunch. Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.
Which three configurations will enable booking to automatically close? specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier specific booking intervals at designated times, set for either the same day or from 1-5 days earlier specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier E.
specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier.
You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.
However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:
"found": true,
"nextPage": "170322-439,0",
"items": [],
What is a valid reason why the "items" parameter is empty? The Core API "Business Events" parameter is set to "hidden" within the Application being used for API authentication There are no new subscription events as of the specified page identifier. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication. No relevant events were specified within the body of the request.
What is the significance of the order of the activity filters within the Filters sections of the routing plan? The higher in the list, the higher the priority routing considers activities matching that filter's criteria. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket. The lower in the list, the higher the priority routing considers activities matching that filter's criteria. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activity. Routing uses the fust matching filter and ignores the rest.
Which two statements are true regarding managing inventory in OFSC? Resources can share inventory when using OFSC Collaboration. The only inventory pools are "customer", "resource", and "installed". Inventory can be added to a bucket on the Resource Tree and shared among all child resources. Resources can share inventory when they are working as a team.
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?
Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate.
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM. They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required to meet this requirement? Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot". Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket" Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set
the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket". Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue.
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement? Create a File property with a Signature element for customers to complete if they are interested in receiving the trial. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information. Create a String property with a Phone element and use a Regular Expression to ensure onl. properly formatted phone number can be entered if the customer would like to receive additional information Create an Enumeration property with two radio buttons, one for "Yes" and another for "No". Create an Integer property with two check boxes, one for "Yes" and another for "No".
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility? Set a "Nearby Radius" distance from the Business Rules screen. Add a "Nearby Activities" action to the Activity List screen context for Core Manage Select "Nearby Activities" from the Business Rules screen. Add a "Nearby Activities" action to the Activity List screen context for Mobility.
Where are permissions enabled for users to access Collaboration? the Business Rules configuration screen the Resource Information configuration screen the User Type configuration screen the Resource Type configuration screen .
A customer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that will be returned in the response?
The customer will obtain results for dates May 10th and May 15th. The customer will obtain results for dates between May 10th and May 15th, both inclusive. Only if there is quota available, the customer will obtain results for dates between May 10th and May 15th. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.
A customer wants to add or update multiple activities from a single API call from their middleware. Which two options are viable and support the requirement? Core REST API "activities" request Inbound SOAP API "update_activity" command Core REST API "activities/custom-actions/bulkUpdate" request Inbound SOAP API "add_activity" command.
Which option correctly describes the Time Limit setting within a routing plan? A routing plan will be stopped once its runtime duration reaches the Time Limit. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit. The Time Limit setting controls whether overtime is allowed for the routing plan.
Which two statements are correct regarding String and Integer properties? Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses. Both properties are limited in terms of which entity types they can be associated with. Both properties can contain Geolocation elements. Both properties can contain alphanumeric characters and punctuation. Both properties can include regular expressions.
A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource. In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?
Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately. Set a message step that updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.
Register the Application within the API Access tab of the authentication-oriented User Type. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion. Register the Application and authenticate using the Client ID/Client Secret Register the Application, specifying an external token service and uploading the certificate.
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze
On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?
Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page Set a condition within the VoD Service Trial property to limit visibility. Use a regular expression to limit valid entries to "Gold" only. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource? Option A Option B Option C Option D Option E.
The Display setting "Idle Time Minimum" is set to 5 mins. What is the consequence of this setting? Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration. The mobile resource's alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route. Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red "jeopardy" color in OFSC Mobility. Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.
An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has no work skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?
Routing does not assign the activity to the resource and removes all assigned work that exists on that resource. Routing allows the activity to be assigned to that resource. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource. Routing fails with a "no resource with required work skills" error.
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?
Home zone radius = 5 miles with overstep weight 4 Home zone radius = 5 miles with overstep weight 9999 Home zone radius = 5 miles with overstep weight 2000 Home zone radius = 5 miles with overstep weight 600.
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility? broadcast messages to users based on their assigned Collaboration group(s) broadcast messages to users based on their proximity to a location on the map broadcast messages to users based on their compliance with Smart Location settings broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements broadcast messages to users based on their assigned Help Desk(s) broadcast messages to users based on their assigned User Type.
Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?
In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed". In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed". In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?
In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed". In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed". In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?
Add the "Activity" property to the Request Grid context in Mobility. Add the appropriate activity properties to the Request Grid context in Mobility. Add the "Activity" property to the "Identify service request by" identifier context. Add the appropriate activity properties to the "Identify service request by" identifier context.
Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?
The message subject should be: {A_TIME}.
The message body should be: message_time_of_creation.
The message subject should be: message_time_of_creation. The message body should be: A^TIME. The message subject should be: {message_time_oLcreation}. The message body should be:
{A_TIM£}.
The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}.
The message subject should be: A.TIME.
The message body should be: {message_time_of_creation}.
.
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views? Ensure that the assigned User Type has read/write access to the Filters configuration screen. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User Type. Select the "Dynamic" option when specifying the filter conditions. Deselect the "Dynamic" option when specifying the filter conditions.
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?
"Allow creation in buckets" and "Allow move between resources" "Allow to create from incoming interface" and "Support of preferred resources" "Allow to create from incoming interface" and "Allow move between resources" "Allow Mass Activities" and "Support of preferred resources".
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone. Under Business Rules, enable "Allow closing booking on work zone level". Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.
Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?
Create a new (related) Link Template with "Different Resources" Assignment Constraint. Create a new (simultaneous) Link Template with default values. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint. Create a new (related) Link Template with default values.
You want to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?
Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation with an 85% value. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an 85% value. Select Thursday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value. destination day with an 85% value. Select Friday using the calendar. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day with an 85% value.
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?
Go to Configuration > Business Rules and modify the Capacity intervals. Go to Configuration and add a new Capacity Category. Go to Configuration > Capacity Categories and add or edit time slots. Go to Configuration > Display and modify the "Quota Settings".
Which two statements are true regarding managing inventory within OFSC? A resource with eligible permissions can add inventory to his or her own pool. Missing required inventory does not restrict an activity from being completed. When customer inventory is de-installed, it is moved to the "Resource" pool. Filters can be created for inventory.
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the day when making automated assignments.
What two configurations are required to be in place to support this requirement?
Resource's "Start location" must be assigned for each weekday that routing should assign resource work. Resource's Home Zone Center must be assigned for each weekday routing should assign that resource work. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree. The resource type setting "Working time includes travel to first activity" must be selected.
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique? Password must contain upper and lowercase letters Password must contain special symbols. Password must differ from old password. Password must not contain more than X characters. Password must not contain personal details. Password must contain letters.
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?
Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?
Activity duration overrides can only be started or stopped manually within the OFSC Core Application. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities. OFSC will begin updating statistically learned values from reported field activities once the override has stopped. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?
Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.
Which two statements are correct regarding the characteristics of an SLA window? An SLA window indicates when an activity should be completed. An SLA window indicates how long an activity should take to complete. An SLA window indicates that there is enough time available within it to perform an activity. An SLA window indicates when an activity should start.
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?
The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels. The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A'. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).
Which two statements are correct regarding the use of planned capacity management? Planned capacity can only be set if the capacity area is configured to manage booking based on time slot. Planned capacity can be set at the day level only for a given capacity area and it's organization units. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load? Overtime cost Number of activities Travel time cost Working hours cost Hours Time percent.
An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?
the ability to set travel optimization goals either based on time or distance the ability to set travel optimization goals either based on cost or resource utilization the ability to set travel optimization goals based on current traffic data the ability to set travel optimization goals based on predicted traffic data.
A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individual work skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?
Routing will not assign that activity to John Smith due to a soft skills mismatch. Routing will not assign that activity to John Smith due to a work skills mismatch. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.
Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?
'send_request' 'change_activity' 'create_request' 'create_activity'.
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into
the OFSC Core Application with that feature enabled?
Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.
Which two Resource Type roles offer the ability for routing to assign activities? Vehicle Field Resource Tool Bucket Organization Unit.
Which three Launch Conditions include configurable trigger thresholds ? 'Route is activated' 'Route is not activated' 'Next activity is about to start' 'Estimated time of arrival has changed' 'Service request is created' 'Activity is not started after the ETA'.
You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?
Create a String property and use a Regular Expression to set the format of the table. Create a String property and use the Regular Expression and XSL Transformation fields. Create a File property and use the Regular Expression and XSL Transformation fields. Create a String or File property and use the Regular Expression and XSL Transformation fields. Create a File property and use a Regular Expression to set the format of the table.
Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)? Delivery Windows are calculated for all Activity Types by default. Delivery Windows are enabled per Resource Type calculations. Delivery Windows are configurable by size and granularity by Activity Type. Delivery Windows are configurable by size and granularity as a global setting in OFSC. Delivery Windows are enabled and calculated per Activity Type configurations.
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?
Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?
activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area non-scheduled activities that exist within the Capacity Area bucket activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes.
When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice? Select the 'Dynamic' option when specifying the filter conditions. Select the 'Is not empty' option when specifying the filter conditions. Select the 'Contains' operator option when specifying the filter conditions. Select the 'In' operator option when specifying the filter conditions.
A company has technicians in a local Austin office in the United States, which has been configured as a bucket within Oracle Field Service Cloud (OFSC).
They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.
Which work zone configuration option meets these requirements?
Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.
A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement? Enable the 'Install' action within the Start Activity context. Enable the 'Install' action within the Edit/View Activity context. Enable the 'Install' action within the Add/Details Inventory context. Enable the 'Install' action within the Inventory Grid context.
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which two statements are correct regarding how OFSC processes these requests?
The request is processed as multiple transactions, meaning one could fail while others process successfully. If no activity is found matching the key field value in the request, then a new activity will be created. If no activity is found matching the key field value in the request, then the transaction fails and returns an error. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.
Which statement is correct regarding the capabilities of 'reoptimization' within an Oracle Field Service Cloud (OFSC) routing plan? Reoptimization can be enabled for manual, once-a-day, recurrent, immediate and sequential routing plans. 'Minimize summary travel1 is one of the selectable goals within the Reoptimization section of a routing plan. In general, the higher the reoptimization penalty % is set, the less impact reoptimization will have on activities already assigned to routes. Reoptimization filters are used to specify the costs of not assigning certain types of activities as
well as lateness tolerances.
.
A client requires that an updated customer's signature and site photograph be captured for all 'reopened' activities.
Which property and screen configuration step meets this requirement?
Set the signature and site photograph properties to have 'blank' default values when the condition of 'astatus = reopen' is met. Ensure that the 'Clone property data on Reopen or Prework1 parameter is deselected for the signature and site photograph properties. Set a Regular Expression for the signature and site photograph properties with an assigned value of 'Updated'. Select the 'Clone property data on Reopen or Prework' parameter on the 'Reopen Activity' context and enter the appropriate properties in the 'Exceptions' list.
Which two customer requirements are solved using work skills? Activity assignments result in the least amount of travel time possible. Field resources are assigned certain activities based on the level of tenure they have at the company. Activity assignments do not result in overtime. Activities that have building access restrictions are only routed to resources that have access to the building.
A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
On the Business Rules screen, enable 'Allow closing of booking on work zone level'. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone. On the Quota Configuration screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?
'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)? When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files. Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC. If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed. Daily Extracts can be configured to be available in either XML, CSV or HTML format. The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters? When the routing plan runs, all of the activities assigned by routing will be ordered by their priority. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources. When the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?
Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
Which two statement are correct regarding activity assignment via Collaboration? An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it. An activity dragged and dropped into a Collaboration chat with a resource can be automatically
assigned without the resource having to accept It.
.
A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear? the 'Identify activity by' context the 'Activities' context the 'Activity hint' context the 'Activity details in chat' context.
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
A customer's 'Senior Administrator' user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?
Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons. Create a subscription via the Core REST API to include all 'configurationUpdated' events. Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage. Create a subscription via the Core REST API to include all 'configurationChangesMade' events.
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)? A Time Slot is a configured interval Within which an activity is estimated to start and end. Time Slot is a configured interval within which an activity is estimated to start. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift. Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?
Create a 'start-after' link template between the preliminary work and the scheduled work. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC). Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC). Create a 'start-before' link template between the preliminary work and the scheduled work.
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?
Capacity Areas Applications Capacity Categories Organizations Properties.
When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?
If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.
A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?
Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen. Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource Type configuration screen. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?
It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations. It ensures that the same activity durations for resources of this type will be applied to all Activity Types. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
GET 'resources' request 'activityBookingOptions' request 'bookingStatuses' request 'findMatchingResources' request.
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?
Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type
(s) that those back office workers are assigned. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?
In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel: 'Email1. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel 'Email'. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel: 'Email'; In the Message Pattern section, enter the resource's email address property label.
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time? Configure a message associated with the "Route is not activated" launch condition within a Message Scenario. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.
Which two statements are correct regarding String and Integer property types? Both property types can contain alphanumeric characters and punctuation. Both property types can contain Geolocation elements. Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses. Both property types can include regular expressions.
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?
Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion. Develop a javascript plug-in to generate the .PDF report at the time of activity completion. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in
.PDF format.
Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via the Activity Types screen?
Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.
Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked. Identify the correct setup for the link template.
Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4- hour Maximum interval. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4- hour Maximum interval.
Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels? It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time. Daily Extract and BICS channel configurations for a specific data set must contain the same fields. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration. It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.
Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads “Soft skill mismatch” and the customer wants it changed to read “Resource does not meet Preferable work skill level”.
Which option fulfills that requirement?
From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.
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