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Exp-2022

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Title of test:
Exp-2022

Description:
Exp-2022 cloud

Author:
AVATAR

Creation Date:
17/09/2022

Category:
Computers

Number of questions: 66
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What are two salesforce recommendation for setting up partner roles in large orgs? Choose 2 Answers Create partner roles in the same branch in your role hierarchy Create partner roles in a Separate branch in your role hierarchy Grant partner user access to the partner account using a Sharing Rule Reduce the number of roles to one to improve system performance.
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates. Which tool should the Experience Cloud consultant recommend to make these changes? ExperienceBundle Experience Cloud Script Master Site Builder Lightning Builder.
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site? Choose 3 answers Create an FAQ Knowledge article. Deploy a chatbox to address common questions. Enable Chatter Questions to encourage peer-to-self-service Create a public ‘’announcement only’ group for moderators to address common questions. Create an FAQ rich text component on the Home page.
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using UCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public. What should the Experience Cloud consultant recommend? Create an app for the Internal business development team and allow them to generate token-based referral links for existing partners In their region. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience. however, the admin is not able to create it from the contact record. what could be the reason causing the issue? Choose 2 answers The salesforce administrator is not assigned a role in salesforce The Salesforce Administrator is not a member of the Partner Community The account record associated with the contact record is not enabled as a partner. The Salesforce administrator is not marked as a delegated administrator on the partner account.
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects. Which two standard features allow an administrator to accomplish that? Choose 2 answers Remove Opportunity and Asset from the Title Menu component in the property editor. Remove Opportunity and Asset from the navigation Menu component in the property editor. Remove Opportunity and Asset from the object list in the Global Search Result component property editor. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration. Which template should UC select? Customer Account Portal Help Center Partner Central Build Your Own.
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role. which two things should UC keep in mind when setting up partner roles? Choose 2 answers The default limit for the number of roles for portals is 50,000 per org. Role hierarchy can only be used if all objects have external OWD set to private. Once created, roles cannot be deleted. unused role can be deleted.
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site. Which two Experience Cloud features should UC focus on as it starts building out the site? Choose 2 answers Public Site Connect Document Library Model (DLM) Guest user and public access settings Content Delivery Network.
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity. Which two steps are part of setting up Lead Sharing or Lead Distribution for partners? Choose 2 answers Enable ''Allow External Lead Sharing'' in Digital Experience settings. Create Page Layouts for Lead Distribution. Configure Lead Creation and Lead Distribution inside PRM Workspace. Create Assignment Rules for Lead Distribution.
Ursa Major Solar would like to make an external user an Experience Site Moderator. What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator? Choose 2 answers Access Experience Management Access Sharing Sets Manage Setup Manage Experiences.
Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results. What is causing this issue? The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template The Record Detail component is a custom component and was not configured correctly The Record Detail component will only show record details for the Case object.
As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers. Who will be able to view the Rich Content Editor component? All Platinum customers All customers from California All customers All Platinum customers from California.
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN). What should CK consider during the go-live phase to prevent usability issues? CK should provision and activate CDN in those regions where traffic is high. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low. CK should provision and activate CDN in those regions where traffic is low. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
What accurately sequences the necessary steps to create a partner user from an enabled partner account? 1) Edit the user record to assign the correct role/profile. ee 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save. 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner Account. 4) Edit the user record to assign the correct role and profile. 5) Save. 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correct role/profile. 5) Save. 1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner Account. 5) Save.
A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users. Which step is required in order to use standard profiles in an experience? Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled. Create a permission set with ‘’ Allow standard external profiles’ check assign to all external users. Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login’ set to True. Customer Community Plus Login Experience license need to be used.
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK’s Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience. Who will be able to see the Rich Content Editor component? New York City audience members with the Legal Department sharing set Members that are part of both the New York City audience and the Legal Department audience All Cloud Kicks Experience Cloud site members All New York City audience members.
Dreamscape flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is created Expense Cloud? Choose 3 answers Creation of a guest role Creation of moderation criteria that are applied only to guest users Creation of a guest profile Creation of sharing mechanisms that are available only to guest users Creation of a guest user record.
What are two ways a question can be escalated to a case? Choose 2 answers Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed Manually by users commenting ‘’Escalate’’ Automatically via Case Assignment Rules Automatically via process Builder by meeting specified criteria.
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards Which user license allows UMS to meet these requirements? Customer Community Channel Account Commerce Portal Platform Portal.
Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by the child companies. Which functionality will meet the requirement best? Move users who need case access to a higher level in the Role Hierarchy Manually share the cases Configure an External Account Hierarchy Create the Sharing set for the Account.
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information. Which template should UC select when building its site? Customer Service Customer Account Portal Partner Central Help Center C.
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers. Which limitation could cause a potential issue for UC? Customer Service template does not allow downloading documents out-of-the-box. Customer Service template does not allow record pages for custom objects out-of-the-box. Customer Community Plus license does not allow access to custom objects. Customer Community Plus license allows only up to 2 million users per org.
Universal Containers' (UC) Salesforce org uses SAML SSO identity provider with third party identity provider for internal user authentication. UC now want to extent this capability for experience cloud site users as well. what should the UC administrator ensure in order to successfully implement SAML SSO for the experience cloud site? Register the Experience cloud site as an Identity provider in SAML setting Use the site login URL as an endpoint where SAML assertion is made. Create a connected APP with custom attribute before configuring SAML settings. Create a Visual Page that receive and validate the SAML assertion.
Ursa Major Solar is creating an employee experience portal. Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments? By using Location criteria and specifying which IP address applies to each department and domain By using Profile criteria and selecting the Service profile By using Domain criteria and creating custom domains for each department or role to access the portal By using User criteria and selecting appropriate user fields on CRM objects.
Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics. Which two permissions must be enabled for site users in Setup to accomplish this? Choose 2 answers Create Topics Assign Topics Tags Allowed Member Can Access Topics.
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers Assign external users as approvers on records and create a digital experience for those users. Assign external users as the co-owners on records and create a digital experience for those users. Add external users directly to approval queues and create a digital experience for those users. Assign external users Super User access on records and create a digital experience for those users,.
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer. What should an administrator do to capture information upfront on the Experience site? Create a flow for customers to fill out before initiating Chat. Enable Chat for only authenticated users and pass the user's information on hidden fields. Deploy a unique chat per topic. Create a pre-chat form to fill out before initiating Chat.
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance. In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers By automating partner entitlement assignment in Channel sales teams BY automating partner tiering in Channel sales hierarchy By automating partner lead routing By automating quoting with Salesforce CPQ.
Get cloudy consulting wants to leverage ExperienceBundle for making updates to its Experience Cloud site. What are the two key features of ExperienceBundle? Choose 2 answers ExperienceBundle provides editable site metadata in a human-readable format ExperienceBundle allows us to programmatically edit any site using Experience Builder. ExperienceBundle allows us to programmatically edit any site in the org. ExperienceBundle enables creating Experience Cloud sites across orgs.
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NIO has Customer Community Plus licenses. How should NTO manage its accounts in its Partner Community? Extend the Standard Role Hierarchy setting departments as child accounts. Enable the External Account Hierarchy setting departments as child accounts. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels. What should UMS consider to help the situation? Create a peer-to-peer forum using Self Service template. Create a self service community using Customer Service template. Create a smart queue router using Service Cloud template Create virtual support agents using Chat Bot template.
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects. Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers Custom list views for custom objects are not included as dependencies. Custom list views for custom objects are included as dependencies. Custom list views for standard objects are not included as dependencies. Custom list views for standard objects are included as dependencies.
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web. What could be the possible issue here? The manager has been given the Manage Profiles and Permission Sets permission. The manager has been given the Manage Customer Users permission. The manager has been given the Manage User permission. The manager has been given the Manage External Users permission.
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. TheCommunity managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement. During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site. What is the reason for this issue? The Community manager for Europe does not have System Administrator privileges. The preconfigured Insights reports need to be modified to meet GDPR requirements. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports. The Experience Cloud site for Europe has more than a million users.
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality? Data Category Visibility Content Management Automatic Topic Assignment Org-Wide Defaults.
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal. Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder? Administrator in Workspaces Content Management in Workspaces Community Setting Branding Sets.
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach. In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers Lightning Bolts can be distributed and reused. Lightning Bolts can help reduce implementation time. Lightning Bolts can help minimize licensing and provisioning cost. Lightning Bolts can help organize, manage, and reuse digital content.
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues. When creating a Knowledge article, which checkbox should be selected so that all users can view the articles? Visible to Partner Visible to Customer Visible to Public Knowledge Base Visible to Anyone.
How can records owned by Customer Community users be shared with internal users? Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
Dream House Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users. Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention? Choose 2 answers Map articles to Content Topics. Map topics to data categories. Enable "Share on Sites" setting. Enable "Automate Topic Assignment” setting.
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives. The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community. In which order should the community manager perform activation steps? Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled. Publish the community, which will send out the welcome emails. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
Which step denotes the completion of an Experience Cloud site setup? Setting up SSO Activating the site Assigning roes to users Assigning profiles to users.
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’ able to see records owned by their peers and subordinates. What should be done to resolve the issue? Retail managers need to be given super User access. Retail managers needs to be put in the execute role in the Role Hierarchy A Sharing Set needs to be created. A sharing Rule needs to be created.
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEO) to ensure NMH's public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers Check whether a custom robots.txt file to control indexing has been created. Check whether the Experience site is public and activated. Pencil & Paper Check whether the SEO Institute has provided the approval for the site with end date. Check whether manual sitemap refresh happens on the last day of every month.
Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event. Where should BC look for potential Lightning Bolt solutions? Salesforce AppExchange Salesforce Accelerator Directory Salesforce Accelerator Catalog Salesforce Connect.
Universal Containers is looking to onboard three new partners to the community. * Each partner have a branded experience containing their colors and logo. * Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not. * Bronze partners should not have access to the Leas tab. How should an administrator solve for these requirements? Create branding sets, audience targeting, and navigation menu targeting. Create branding sets, audience targeting and a custom Navigation menu component. Create a separate community for each partner with audience targeting. Create a separate community for each partner with audience targeting.
Dreamscape Flowers needs to create a digital experience that meets the following requirements: * It allows for collaboration between customer and partner users. * Self-service for customer users is available. * Partner users create or resolve cases for their customers and need to see case data on a dashboard. * Partner users do not manage Leads, Opportunities, or Campaigns. Which license type should a Salesforce Admin use for these partner users? Customer Community Customer Community Plus Employee Community Partner Community.
An administrator for Cloud kicks wants to create a new partner user for an existing site. Which step does the administrator need to perform night before providing user details and saving the user records? Click "Manage External User" on the Contact detail page, then click "Enable Partner User". Click "Manage External User" on the Account detail page, then click "Enable Partner User". Click "New" on the user Setup page in lightning Experience. Click "Manage Partner User" on the Contact detail page, then click ?Enable Partner User".
Northern Trail Outfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site? Partner Central Help Center Customer Account Portal Customer Service.
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change. What is the potential impact of changing the Salesforce CDN? Changing the Salesforce CDN overwrites LDS defaults. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners. Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers Create Lead Record Types for Lead Distribution. Enable “Lead Sharing" in Digital Experience settings. Create a separate channel for partners in PRM Workspaces. Create Page Layouts far Lead Distribution.
Universal Containers has recently launched a Community for its vast retailer network. Retailers are able to collaborate with other retailers around topics, however retail managers aren't able to see records owned by their peers and subordinates. What needs to be done in order to resolve the issue? Retail managers need to be put in the executive role in the role hierarchy Retail managers need to be given super user access A Sharing Rule needs to be created A Sharing Set needs to be created.
Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales. which user license should the Experience cloud consultant recommend? Commerce Portal Partner Community Plus Partner Community Platform Portal.
In which two ways can Opportunities with a Community User be shared? Choose 2 answers Create an owner-based sharing rule with a Customer Community User. Add a partner Community profile to a sharing Set and add Opportunities as an object in the Sharing Set. Create a criteria-based sharing rule with a partner Community role. Add a Customer Community Plus profile to a sharing Set and add Opportunities as an object in the Sharing Set.
Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information. Which three features should CK use to accomplish this goal? Choose 3 answers. Navigational Topics Content Topics Content Graph Featured Topic Navigation Tree.
Which three permissions are included for a delegated administrator? Choose 3 answers Create and edit external user records. Manage object access for external users. Add external users to multiple accounts. Generate new passwords for external users. Manage permissions sets for external users on their account.
Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal. Which setting should UMS enable in order for Guest users to see the images? The "Jepson" theme in the Builder Workspace "Allow guest users to self register” in the Administration Workspace “Let guest users view asset files and CMS content available to the community" in the Administration Workspace “Enable Image Connect for guest users” in the Administration Workspace.
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff on their research-related submissions. Which user visibility setting needs to be enabled at a minimum? None Site User Visibility Guest User Visibility Portal User Visibility.
Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal. Which setting should UMS enable in order for quest users to see the images? The "Jepson" theme in the Builder Workspace "Allow guest users to self register” in the Administration Workspace “Let guest users view asset files and CMS content available to the community" in the Administration Workspace “Enable Image Connect for guest users” in the Administration Workspace.
Cloud Kicks (CK)is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN). Which statement is true about using CDN with Experience Cloud? CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content. CDN can help availability by allowing remote cloning for dynamic resources. CDN can help performance by caching public resources. CDN can help reliability by allowing local cloning for static resources.
hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers Assign a cloned standard site profile as the default for self-registration. Use a restrictive default profile to begin with. Create a separate profile for your self-service site and your partner portal. Assign the standard site profile as the default for self-registration. Use the same profile for your self-service site and your partner portal.
Universal Containers is implementing a Partner Community. Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm? Chatter Group Member Visibility Community User Visibility Site User Visibility Portal User Visibility.
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed. What could be two reasons for this failure? Choose 2 answers The Portal profile has not been created User records are missing The portal role record has not been created Contact records have not been created.
Ursa Major Solar would like content from salesforce CMS to be queried when user search for keywords in its customer portal. which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS? Community must be activated. Sharing Rules must be set to Read/Write. Search must be enable for the selected CMS Channel. Gather Customer Insights Data must be selected.
No Moré Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object. Which three considerations should NMH keep in mind for records created by guest users? Choose 3 answers Queues cannot be assigned as owners of records created by guest users. When possible, one should create and assign queues as owners of records created by quest users. Setting the default owner for records created by guests is an option in Experience Cloud sites. Default owner does not need Read/Write access to view the records created by guest users. Any active user in an org can be assigned as the default owner of records created by guest users.
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