FSM_1

1. What are the main features of SAP Field Service Management (FSM)? (2). a) Customer billing. b) Financial accounting. c) Planning and dispatching. d) Mobile execution.

3. Which components assist in scheduling and dispatching in FSM? (2). a) Voice-command system. b) Visual drag-and-drop interface. c) Auto-scheduling. d) Spreadsheet tool.

4. What capabilities does the FSM mobile application have? (3). a) Full offline capabilities. b) Technician dispatching. c) Real-time data capture. d) Customer signature capture.

5. What does SAP Field Service Management integrate with for end-to-end service processes? (2). a) SAP S/4HANA. b) SAP Service Cloud. c) SAP Service and Asset Manager. d) SAP Marketing Cloud.

6. What tools are used in FSM to enhance service quality and efficiency?. a) Smartforms. b) Manual Scheduling. c) Inventory Management. d) Financial Reporting.

7. Which industries commonly use SAP Field Service Management? (2). a) Medical Device Installation. b) Financial Auditing. c) Manufacturing. d) Retail Marketing.

8. What functions are provided by FSM Customer Self Service? (2). a) Create new service calls. b) See equipment registered against their account. c) Process billing information. d) Manage in-house IT requests.

9. What are the main components within the FSM structural framework? (2). a) Cost Centers. b) Departments. c) Account. d) Company.

10. How does FSM assist dispatchers in assigning technicians? (2). a) Auto-scheduling. b) Assisted Scheduling. c) Manual Workshift Planning. d) Trend Analysis.

1. Where is master data typically maintained in SAP FSM?. a) Backend systems like SAP ECC or SAP S/4HANA. b) The FSM web UI. c) Mobile applications. d) Within the Data Loader tool.

2. Which of the following is NOT a main type of master data in FSM?. a) Business Partners. b) Items. c) Equipment. d) Invoices.

3. What is the purpose of Business Partners in FSM?. a) To represent internal employees. b) To represent customers or suppliers/contractors. c) To define technician availability. d) To store information about tools.

4. What is the primary function of the "Items" master data type?. a) To store contact information. b) To represent Equipment, Material, and Tools. c) To define work time patterns. d) To manage service contracts.

5. What is the purpose of "Skills" in FSM?. a) To define the technician's basic availability. b) To store information about equipment. c) To represent Person Skills or Skill Requirements. d) To manage service contracts.

6. What is the function of the Data Loader application?. a) To create new master data records one by one. b) To view detailed information of the selected Master Data record. c) To upload entire lists of new or updated records all at once. d) To navigate to another FSM Company.

7. What file formats can be used for uploading data using the Data Loader?. a) Only CSV. b) Only Excel. c) CSV or Excel files. d) TXT files.

8. What happens when you import a data file and records with the same (external) ID already exist in the system?. a) The system automatically merges the data. b) The system automatically overwrites the data. c) You need to decide whether you want to merge or overwrite the existing data. d) The import fails.

9. What is the external ID displayed as when exporting data?. a) The internal ID. b) The ID. c) The code. d) The name.

10. What is the purpose of work time patterns?. a) To store information about equipment. b) To create and apply scheduled working times to employees. c) To manage service contracts. d) To represent Person Skills or Skill Requirements.

1. What is the primary purpose of the workforce management module?. a) Managing master data. b) Managing service calls. c) Creating filters. d) Assigning technicians.

2. What can the dispatcher review and confirm regarding a service call?. a) Only the time entries. b) Only the material entries. c) Only the technician's skills. d) The details of the service call, and add reminders and attachments.

3. What is the new name for checklist in Field Service Management?. a) Checklist. b) Smartform. c) DTO. d) Activity list.

4. Where can you create a new skill, assign it to a technician, and set its validity dates?. a) Master data module. b) Skills drop-down. c) Skills page from the main menu. d) Equipment records.

5. What can be inherited from the business partner, equipment, and item level?. a) Service calls. b) Filters. c) Skills. d) Activities.

6. Where can you drag-and-drop service call assignments?. a) Dispatching board. b) Planning board. c) Service call tab. d) Time and Material Journal.

7. How many technicians can be displayed at a time on the planning board?. a) 20. b) 40. c) 50. d) Unlimited.

8. What is the dynamic calendar that displays technician schedules?. a) Service call tab. b) Time and Material Journal. c) Planning board. d) Activity list.

9. What does the service map allow users to search for?. a) Service calls only. b) Technicians or specific locations. c) Equipment only. d) Business partners only.

10. What can administrators view, edit, delete, and approve in the Time and Material Journal?. a) Service calls. b) Activities. c) Technician-input values such as mileage, time, efforts, and materials. d) Skills.

1. The service call status TECHNICALLY COMPLETE indicates: a) All activities related to the service call have been CLOSED. b) The service call has a FINISHED status. c) The information entered by the technician (mileage, time, effort, equipment, and so on) is now ready for validation and acceptance.

2. Reserved materials are: a) Materials that can be reserved for a specific service call. b) Materials that are always in stock. c) Materials that are not tracked.

3. Using the reserved materials feature on the mobile application, the technician can: a) Consume the materials and indicate if they used all of them or just a few of them. b) Only reserve materials. c) Only see the materials that are available.

4. The create project teams feature means that: (2). a) Customers working with project management can create and manage teams directly from the mobile clients. b) Supervisors can easily share an activity with a group of technicians by assigning it their team. The handover/take function allows technicians to transfer assignments that they have accepted to another technician, and also for technicians to accept the assignments that have been handed over to them by other technicians.

5. The handover/take feature is available from: a) The function menu in the activities screen. b) The main menu. c) The settings menu.

6. To activate reserved material permissions on the mobile applications of the users, you need to: a) Set the cloud permission correctly. b) Contact SAP support. c) Do nothing, the permissions are automatically activated.

7. The tools feature: a) Allows to set which tools are required to perform a certain job and ensures a hard booking of tools when releasing an activity to a technician. b) Allows technicians to view all available tools. c) Is not a feature.

8. The service workflow feature can be reached from: a) Admin>Company>Service Workflow. b) The main menu. c) The technician's mobile app.

9. With smartforms and checklists you can: a) Follow instructions, watch videos and capture data. b) Only capture data. c) Only follow instructions.

10. The checkout screen displays activities grouped by their checkout status: a) Ready for Checkout and Not Ready. b) Completed and Incomplete. c) Approved and Denied.

11. The integrated checkout feature is currently only fully supported on: a) iOS and Android devices. b) Windows devices. c) All devices.

12. The type of checkout workflow that is assigned to a specific field user is determined by: a) The UI permissions for ServiceCheckout. b) The user's role. c) The company settings.

13. The SAP service application has various elements that play a pivotal role in enhancing service execution and documentation. Three key elements in this regard are: a) Smartforms, Attachments, and Reports. b) Checklists, Activities, and Reports. c) Time, Material, and Expenses.

14. The home screen provides an overview of: a) Today's assignments. b) All assignments. c) Past assignments.

15. When a technician is assigned to an activity and additional work is needed while they are on-site, can they create a new activity and assign it to themselves?. a) Yes, if permissions are set accordingly. b) No. c) Only if they are a supervisor.

16. The Planning and Dispatching Dashboard offers key features to efficiently manage and oversee technician activities, ensuring a smooth coordination of tasks and resources. The dashboard provides planners with a: a) Comprehensive daily view of all technician activities. b) Real-time updates. c) Detailed task information. d) All of the above.

17. The workflow steps within the SAP service application play a crucial role in defining: (2). a) The individual tasks that technicians need to complete their processes. b) The overall service process. c) The company's policies.

18. The key types of settings available within the Company Settings page include: a) Boolean Settings, String Settings, and Number Settings. b) User Settings, Admin Settings, and System Settings. c) True/False Settings, Text Settings, and Value Settings.

19. The group checkout process is used in case: a) There are several activities required for one specific service call. b) There is only one activity. c) The technician is a supervisor.

1. When a new element of the same type is created in the clipboard, how is the numerical ID of an element incremented?. a) It is incremented randomly. b) It is incremented by the user. c) It is automatically increased. d) It remains the same.

2. What happens when you change a template's status to 'editing'?. a) The version number can be changed manually. b) A new version is automatically generated. c) Translation is not possible. d) The template is immediately released.

3. What is the purpose of the chapter outline view in the smartform editor?. a) To change element properties. b) To fill a chapter with elements. c) To create new chapters and subchapters. d) To add elements to the clipboard.

4. What is the recommended file size limit for attachments?. a) 5 megabytes. b) 2 megabytes. c) 1 megabyte. d) There is no limit.

5. What is the primary structure seen on the mobile device when selecting from the template portfolio?. a) Labels. b) Versions. c) Revisions. d) Categories.

6. What is the function of the "Show Element IDs" configuration?. a) To export raw XMLs. b) To enable advanced tools. c) To display the element ID. d) To hide element IDs.

7. What element is used to generate an input field for adding a picture or video?. a) Calculation element. b) Text input field. c) Attachment picker. d) Safety label element.

8. What can be used to perform basic calculations in a smartform?. a) Text input fields. b) Calculation elements. c) Attachment pickers. d) Safety label elements.

9. What is the purpose of the safety label element?. a) To perform calculations. b) To add pictures or videos. c) To raise awareness of hazards. d) To enter text manually.

10. What is a "visibility condition" used for in a smartform?. a) To set the label as internal. b) To add translations. c) To define conditional element visibility. d) To add a signature.

11. What is the best practice for drop-down elements?. a) Include as many options as possible. b) Keep the number of options low. c) The number of options does not matter. d) Use only text input fields instead.

12. What is the difference between a Template and an Instance?. a) They are the same thing. b) A Template represents the structure, and an Instance is a specific occurrence with element values. c) An Instance represents the structure, and a Template is a specific occurrence. d) Both are used for reporting purposes.

13. Where can smartform instances be created?. a) Only on the web UI. b) Only on mobile apps. c) On the web UI and mobile apps. d) Nowhere, they are created automatically.

14. What happens if a smartform is set to mandatory?. a) The technician can skip it. b) The technician must complete it before checking out. c) It is only visible to back-office users. d) It is automatically filled.

15. What is the recommended number of columns in a table for mobile devices?. a) More than 3. b) 3 or fewer. c) The number of columns does not matter. d) Tables should not be used.

1. Where can you access the Planning Widget?. A) In the Settings and Configuration menu. B) On the Dispatching Board in the Planning and Dispatching application, in the sidebar on the right. C) In the Activity Settings. D) Only through a technical interface (API).

2. What is the maximum number of jobs the Planning Widget can schedule at a time?. A) 20. B) 50. C) 40. D) It depends on the number of technicians.

3. What is the time frame the Planning Widget uses to look for suitable technicians?. A) The current day only. B) The current time plus 5 days. C) The duration of 10 days starting the moment you trigger the widget. D) It depends on the policy selected.

4. Which of the following is NOT a standard policy available for scheduling?. A) Skills. B) Distance. C) Distance and skills. D) Cost.

5. What is the function called that helps the dispatcher find persons who are best suitable to execute a given, single activity?. A) Planning Widget. B) Fill Schedule. C) Rearrange Schedule. D) Best Matching Technician (BMT.

6. Which of the following is NOT a characteristic of the "Fill Schedule" feature?. A) It automatically assigns matching activities from the planning list. B) It identifies free time slots in the schedule. C) It can be used for external technicians. D) It is a Quick Planning Function.

7. What is the primary focus of the "Skills" policy?. A) Driving time required for a technician. B) Qualifications of the technician in relation to the activity requirements. C) Assigning activities as soon as possible. D) Combining driving time and skills.

8. What is the main difference between Assisted Planning and Automatic planning and optimization (Autoscheduling)?. A) Assisted Planning uses policies, while Autoscheduling does not. B) Assisted Planning is triggered manually, while Autoscheduling is executed without user input. C) Assisted Planning only considers skills, while Autoscheduling considers distance. D) There is no difference.

9. What is the purpose of the "Rearrange Schedule" feature?. A) To assign new activities to technicians. B) To find the best-matching technician for a single activity. C) To automatically rearrange the activities based on optimization potential. D) To fill the schedule of a technician.

10. What is the maximum amount of technicians considered for ranking by the Best Matching Technician function?. A) 50. B) 500. C) 100. D) There is no limit.