Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.) Barcode scanner Label printer Magnetic reader KVM switch NFC device Flatbed scanner.
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer settings? Collate Orientation Duplex Transparency.
A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.) Document findings, actions, and outcomes. Reboot the device to verify the fix. Reconnect the device to the network. Verify the settings in IPConfig. Research the problem based on symptoms. Run a virus scan.
"A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply.
Which of the following commands will MOST likely resolve the issue?" ipconfig /all ipconfig /flushdns ipconfig /release ipconfig /setclassid.
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.
Which of the following should the technician do to resolve the issue? Remove the static IP configuration from the desktop. Set the laptop configuration to DHCP to prevent conflicts. Replace the network card in the laptop, as it may be defective. Bridge the LAN connection between the laptop and the desktop.
A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekends when the customer’s son will use it to play games with friends.
Which of the following should the technician focus on to meet these requirements? (Choose two.) 80mm case fans Four-core processor RAID 5 array 16GB DDR2 memory Dual monitors Encrypted hard drive.
Which of the following cable types should be used to connect a cable modem to a SOHO router? Thunderbolt Coaxial USB Ethernet.
Which of the following channels would commonly be used on an 802.11 wireless network? 6 17 802 8080.
A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem? Replace the write cache battery. Check the event log for any cache issues. Clear the RAID configuration file and restart the PC. Replace the RAID controller write cache module.
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware.
Which of the following devices would BEST meet the owner’s needs? Docking station Port replicator Thunderbolt USB hub.
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office.
Which of the following would be the BEST recommendation? Smart watch Fitness monitor Global positioning sensor Portable hotspot.
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed? Document and label the cable and screw locations. Replace the screen with a non-OEM. Update the firmware on the device before repairing it. Wait for the vendor to provide more information.
Which of the following charging and data ports has a non-directional connector? Micro-USB Mini-USB USB-A USB-C.
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity.
Which of the following is MOST likely causing the problem? Airplane mode Tethering Disabled hotspot VPN.
Which of the following Ethernet cables would BEST support an application that requires a 600Mbps throughput at the lowest price point? Cat 3 Cat 5 Cat 5e Cat 6.
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB.
Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.) MAN LAN WAN PAN SAN WLAN.
Which of the following terminates a coaxial cable? DB9 RJ45 RG-59 RS-232.
An end user wants to have a second monitor installed on a laptop.
Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected? Plug an external monitor into the USB port. Use the Fn and function key combination. Adjust the monitor display settings. Enable DisplayPort.
A customer’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/ contrast controls does not cause much change.
Which of the following components MOST likely needs to be replaced? LCD panel Inverter Video card Digitizer.
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.
Which of the following steps should the technician take to address these issues? (Choose two.) Update the video drivers on the laptop. Increase the projector contrast. Replace the original laptop. Change the aspect ratio on the projector. Replace the bulb in the projector. Modify the laptop’s display resolution.
Several company users are frequently forgetting passwords for their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted? Implement single sign-on. Enable multifactor authentication. Configure biometric authentication. Remove complex password requirements.
Which of the following cloud computing concepts allows scalable services to be provided to the client? On-demand Metered Rapid elasticity Resource pooling.
A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.
Which of the following should the technician do FIRST? Replace the hard drive. Replace the video card. Do a System Restore. Perform a full data backup. Scan the system for viruses.
A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform? Increase the fuser temperature. Change the paper feed rate. Clean the transfer roller. Replace the toner cartridge.
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the problem and goes through the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT? Check corporate policies for guidance. Get authorization from the manager. Delete proprietary data before leaving the building. Remove the HDD and send the device for repair.
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.
Which of the following should be technician check NEXT to resolve this issue? Ensure the options are configured to provide a DNS server. Verify the Windows Firewall is turned off. Configure the wireless network’s SSID to be hidden. Enable file and printer sharing in the OS.
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.
Which of the following will resolve the issue? Set up the user’s computer to act as a print server. Configure the printer to use the Internet printing protocol. Ensure the user’s computer is set to DHCP. Connect the printer to the company wireless network.
A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.
Which of the following should a technician do FIRST in troubleshooting the problem? Stop and restart the PC print spooler service. Verify the user is sending the document to the correct printer queue. Have each user send the same document to the correct printer queue. Stop and restart the print server queues, and then have the user resend the document.
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.
Which of the following is the BEST RAM type for the technician to retrieve? SoDIMM DDR4 Single channel ECC.
The feature that allows users to store files in cloud-based storage when necessary, but can be removed when space is freed up, is known as: On-demand Resource pooling Synchronization application Shared resources.
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter.
Which of the following components is the MOST likely cause of this behavior? Power adapter Battery DC jack Hard drive.
A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines.
Which of the following features should the administrator utilize to complete the task? Hypervisor Disk management Terminal services Device Manager Virtual LAN.
Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port? Unmanaged switch Hub Firewall Cable modem.
A technician is setting up a Windows mobile device for a user who had trouble reading text on a previous device, especially at night.
Which of the following adjustments would be MOST appropriate? Use the magnifier. Increase the resolution. Use haptic feedback. Utilize text-to-speech.
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.
Which of the following settings should the technician change to resolve this issue? Virtual security Virtual storage Virtual CPU Virtual switch Virtual RAM.
A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue.
When a technician changes the resolution on the laptop, the issue persists.
Which of the following is the NEXT step the technician should take? Check the connectivity of the VGA cable. Check the connectivity of the power cable. Change the aspect ratio on the laptop. Change the settings of the projector.
A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server was running RAID 5.
Which of the following RAID solutions should be implemented in this scenario? RAID 0 RAID 1 RAID 6 RAID 10.
An end user reports a printer error that states “Replace filament”. With which of the following types of printer is the end user MOST likely having problems? Ink jet Laser 3-D Thermal.
Which of the following technologies can be used for wireless payments? NFC Bluetooth IR LTE.
A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee.
Which of the following motherboard/processor combinations should the technician order to get the BEST performance while minimizing licensing fees? A dual-processor motherboard with six hyperthreaded cores each. A single-processor motherboard with eight hyperthreaded cores. A dual-processor motherboard with eight overclocked cores each. A single-processor motherboard with ten overclocked cores.
A technician needs to routinely run scripting commands in Linux but does not want to walk over to the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.
Which of the following steps should the technician take to resolve this issue? (Choose two.) Increase the memory to 8GB. Install a Linux guest VM. Add another 500GB hard drive. Create a Linux LiveBoot CD. Repartition the hard drive. Install Linux on a new ext3 partition.
Which of the following devices is used to implement network security policies for an environment? Firewall Managed switch Repeater Gateway.
Which of the following peripheral types is MOST likely to be used to input actions into a PC? Webcam Mouse Monitor Optical drive.
A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.
Which of the following are the MOST probable root causes for the given failure? (Choose three.) The hardware replacement used is a non-touch-screen version. The touch screen must be calibrated after a replacement. The digitizer cable is not seated properly on the motherboard. The new touch-screen drivers must be installed. The replacement part is dead-on-arrival. The LCD panel firmware must be updated. The grounding screws are not securely attached.
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OSs running the various applications that the customer produces. The customer wants to minimize the investment in hardware.
Which of the following solutions should the technician recommend to BEST meet the customer’s requirement? Purchase a number of low-cost devices, installing the required OSs and applications on each one. Use separate machines for each testing environment. Purchase a high-end system meeting the hardware requirements for all of the individual OSs and applications. Configure a VM for each testing environment. Purchase one computer and create images for each computer configuration and OS. Re-image the machine for each testing environment. Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the testing environment.
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.
Which of the following configurations would correct this behavior? Change the email settings in antivirus. Change the security settings of the email client. Change the firewall security settings. Change the email proxy settings. Change the trusted sites in the browser settings.
Which of the following resources is the MOST critical when using cloud file-storage synchronization applications? Disk speed I/O bandwidth RAM utilization CPU utilization.
A user sets up a cable modem at home and connects the modem to the ISP at the cable company.
Which of the following network types does this connection describe? WAN LAN PAN MAN.
A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages.
Which of the following is MOST likely the cause of this issue? The BIOS is out-of-date There is not enough PSU output There is an onboard RAM mismatch GPU is overlocked The firmware is out-of-date.
A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information.
Which of the following configurations would BEST fit this customer’s needs? Touch-screen kiosk Thick client CAD workstation Virtualized host computer.
Which of the following ports are used for secure sessions? (Choose two.) 22 23 25 80 110 443.
Which of the following is designed to function BEST in harsh lighting conditions? Large tablet E-reader Smart watch Virtual reality headset.
A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.
Which of the following should a technician do FIRST? Verify the ribbon is correctly aligned to the label Run a label calibration Remove stuck labels from the print path Replace the print head.
A technician is buying a laptop that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future.
Which of the following resources would be the MOST important to upgrade to allow for the additional VMs? CPU SSD NIC RAM.
A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’ computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch.
Which of the following should the technician configure? Shared printer Print server Bluetooth printing Cloud printing.
The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as: Hybrid Private Public Community.
An engineer is working at a remote site that does not have Internet access. Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable? Tethering Near field communication Wireless LAN Virtual private network.
A user printed several documents to a shared network copier and noticed that they have very faint color density. A technician investigates the issue and verifies that the printer had a maintenance kit installed recently.
Which of the following next steps will MOST likely resolve the issue? (Choose two.) Replace the toner cartridges Replace the fuser module Clean the paper tray rollers Adjust the printer settings Replace the developer Empty the waste toner bottles.
A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible.
Which of the following drive types BEST meets this requirement? MicroSD 15K rpm NVMe USB flash.
A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server. When requested, the end user reported trying to improve the computer’s speed by changing some BIOS configurations randomly.
Which of the following should the network administrator check FIRST inside BIOS? C-states should be configured to 2 Secure Boot should be enabled Wake-on-LAN should be unchecked The PXE server address should be set.
A customer recently moved a high-end graphics card from a known-working computer to a different computer. The computer works without issue when viewing email and web pages or when using certain applications. However, when a game with high-end graphics requirements is opened, the program will run for a few minutes before the computer shuts down.
Which of the following is MOST likely causing the problem? Power supply wattage Video RAM CPU frequency Monitor resolution.
Which of the following services provides the ability to resolve UNC to appropriate IP addresses? DNS DHCP Proxy Web server.
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources.
Which of the following is the MOST likely cause of the issue? There are conflicting DHCP servers on the network There are conflicting ARP records There are conflicting gateways on the network There are conflicting IP protocols.
A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off.
Which of the following MOST likely need to be performed? (Choose two.) Reset the lamp life counter Replace the cooling fan Adjust the brightness Update the laptop video driver Install a higher lumen lamp Change the video resolution.
A workstation was just moved to a new work location without a surge protector. It was working the day before, but now the PC will not power on, the fans will not spin, and there are no signs of activity.
Which of the following should the technician do FIRST? Check the power cable connection Check the voltage of the PSU with a tester Test for distended capacitors Check the voltage switch.
A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on logical disk 0, physical disk 2 has failed.
Which of the following is the BEST course of action to take to resolve the problem? Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded. Immediately replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded. Delete logical disk 0 and manually configure a new RAID array only using the known-good working drives. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded. In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run? Plenum Fiber Shielded Coaxial.
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not.
After re-enabling the antivirus, which of the following is the NEXT best step for the technician to take? Check to see if insufficient hard drive space is causing the issue Update the operating system, drivers, and firmware on the PC Log into the PC with another user profile and test performance Shut down the PC, unplug the power for 30 seconds, and then boot the PC.
An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building.
Which of the following network types does this describe? WAN PAN LAN MAN.
A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems.
Which of the following is MOST likely the cause of the performance issue on the device? Too many applications are running updates The device is currently running in airplane mode The internal memory is failing on the device The OS update is too resource intensive for the device.
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues.
Which of the following should a technician check FIRST? Channels Frequency Antenna power level SSID.
A user connects a laptop to a docking station but is unable to see an image on the external monitor. The user tests the docking station USB ports, and they are working fine.
Which of the following should be done NEXT? Check for firmware updates Configure extended display mode Replace the external monitor Adjust the laptop’s BIOS settings.
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server.
Which of the following should the technician check NEXT? RAID 5 array NIC configuration Available storage space RAM utilization.
An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used.
Which of the following should the technician perform FIRST to resolve the issue? Clean out the charging port on the device Replace the mobile device’s battery Issue a new charging cable to the employee Send the device for service and give the employee a loaner.
Which of the following connects a PC to its default gateway? NIC Switch Router Cable modem.
After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it. Joe restarts the smartphone, but the problem persists.
Which of the following should a technician do NEXT to restore the previous functionality? Connect the smartphone to the automobile via USB Re-enable the smartphone’s Bluetooth radio Perform a rollback of the smartphone’s OS Enable airplane mode and then disable airplane mode.
A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors.
Which of the following is MOST likely cause of the errors? The disk has already been finalized The files are encrypted There is a corrupt file on the hard drive The files are not compatible with the type of disk used.
Which of the following cloud computing concepts facilities automated server deployment? NaaS IaaS PaaS SaaS.
Which of the following connector types can be plugged into a device both right-side up and upside down? USB USB-C Mini-USB Micro-USB.
A network administrator would like to increase network bandwidth to 1Gbps between two office buildings that are 0.5mi(805m) apart.
Which of the following would be the BEST solution? Fiber Coaxial Plenum Cat 6.
A user is experiencing issues synchronizing a smartphone. The user is able to connect to individual services, but each requires a different password.
Which of the following needs to be configured to allow the user to access web services securely with a unique password? SIM SMB SSL SSO.
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack.
Which of the following tools should the technician use to continue troubleshooting the connection? Punchdown tool Tone generator and probe Cable tester Crimper.
An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues.
Which of the following should a technician check FIRST to begin troubleshooting? Hard drive S.M.A.R.T. data Event Viewer Device Manager BIOS settings Performance Monitor.
A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure.
Which of the following should the technician do NEXT? Install a new hard drive Check for hard-drive firmware updates Replace the hard drive with a solid state drive Configure the laptop in high-performance mode Change the boot order in the system BIOS.
Which of the following IEEE 802.11 standards includes the use of MIMO technology? 802.11a 802.11b 802.11g 802.11n.
A technician needs to give users the ability to transfer files between mobile devices. The technician teaches the staff how to use a file transfer method in which the devices need to be in close proximity with line-of-sight access to each other.
Which of the following technologies is the technician teaching to the staff? IR Bluetooth Tethering NFC.
A user reports a laserjet printer is not printing properly. A technician prints a test page and notices the toner is smeared on the page. The technician confirms the toner cartridge is installed correctly and the paper in the tray is the right size.
Which of the following printer components is the MOST likely cause of the problem? Fuser Roller Memory Toner.
A customer is using a cloud storage program that maintains a copy of local files on the cloud storage servers. The WiFi network is not very fast, and the customer uses bandwidth-intensive video streaming all day.
Which of the following parameters should be adjusted to keep the cloud storage program from using too much bandwidth? Synchronization settings Wireless settings Video streaming settings QoS settings.
A user received the following error message while trying to access a shared drive: Network Path was Not Found.
Which of the following should be performed to resolve the issue? (Choose two.) Set the NIC to full duplex. Disable the local firewall. Reset the TCP/IP stack. Disable the Ethernet adapter. Use static IP addressing instead of DHCP. Flush the DNS cache.
A client brings in a smartphone with a cracked screen to be repaired. During the repair process, the technician places the screws in a small container to prevent losing them. The technician tests the replacement screen to ensure it works property before closing the device. Once the device is back together, however it does not power on.
Which of the following should the technician do NEXT? Label the locations of the screws. Refer to manufacturer resources. Document the orientation of the cables. Use the appropriate hand tools.
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