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Which dimension of service management considers governance, management, and communication? Organizations and people Information and technology Partners and suppliers Value streams and processes. Question No. 2
Which joint activity performed by a service provider and service consumer ensures continual value co-creation? Service offering Service provision Service relationship management Service consumption. Question No. 3
Which of the following is an example of workaround? A defective network switch is replaced with a new one An email server is restored after an incident is reported Server memory is increased when the server is unresponsive A server is restarted to resolve an incident. Question No. 4
Which practice is the responsibility of everyone in the organization? Change control Problem management Service level management Continual improvement.
