Servicenow Administration Fundamentals

Name three user authentication methods in ServiceNow? (Choose 3). WPA2. LDAP. SSO. Local database.

Where can you view a series of customizations?. Update set. System Log. History. All of the above. None of the above.

Navigate here to export an update set: All > System Update Sets > Local Update Sets. All > System Security > Local Update Sets. All > System Properties > Local Update Sets. All > System Update Sets > Update Sets > Export.

Business rules are real time. True. False.

Update sets cannot be merged. True. False.

Where is "make the notification subscribe-able by users" located?. Which email template. Who will receive. When to send. What it will contain.

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?. Column context menu. Record context menu. Value context menu. List context menu.

Which of the following is the primary way to interact with the applications and data in a ServiceNow Instance? (Rome Question). Service Portal. Workplace. Now Platform UI. Now Mobile.

What is the format of an exported Update Set?. XML. CSV. HTML. TXT.

How is an HR Case fulfilled in the Service Catalog?. Order an item. Guided Setup. Record Producer. Request a Service.

The database name for the user table is _______?. user list. admin_user. sys_user. system_user.

Lists provide context menus at three different levels. What are the three names of those context menus?. List filter context menu. List title menu. List fields context menu. List description menu. List column context menu.

Name the table where Update Sets write changes to?. sys_db_object. sys_update_xml. glide.ui.per_page. sys_update.

What is the URL for useful resources and information produced by ServiceNow?. community.servicenow.com. docs.service-now.com. community.service-now.com. docs.servicenow.com. None of the above.

How is a password reset fulfilled in the Service Catalog?. Request a service. Order an item. Record producer. Guided Setup.

Which plugin allows users to install multiple applications, application customizations or plugins at once?. Multiple integration and process delivery (MIPD) Spokebatch install. Application Integration and Plugin Delivery (AIPD) Spokebatch install. Continuous Integration and Continuous Delivery (CICD) Spokebatch install. Quick Integration and Multiple Delivery (QIMD).

How can an admin user flush the system cache?. By typing flush_cache.do in the navigation filter. By typing flush_sys_cache.do in the navigation filter. By typing cache.do in the navigation filter. By typing flush_system_cache.do in the navigation filter.

Virtual agent capabilities include which three of the following?. Answering FAQs. Elevated role functions. Providing tutorial (“how to”) information. Performing diagnostics. Translating conversations.

What are the two steps to define the fulfillment process for a service catalog item?. Plan. Flow. Roadmap. Workflow.

Where would you go to create an order guide. System properties > css. Service catalog > catalog definition > order guides and click new. Go to system definition > choice list.

Which of the two items are not stages in Service Catalog fulfillment?. Waiting for approval (In Progress). Closed. Approved. Deployment Fulfillment.

Which of the following statements is true about scripting in ServiceNow?. It is easier to debug and fix configuration changes vs. a script after an upgrade. Therefore, it is considered good practice to customize your instance without scripting. It is easier to debug and fix a script vs. configuration changes after an upgrade. Therefore, it is considered good practice to customize your instance with scripting.

Navigate here to create an update set: All > System Security > Local Update Sets. All > System Properties > Local Update Sets. All > System Update Sets > Local Update Sets.

The ServiceNow virtual agent provides assistance within a messaging interface. Which capability allows end users to configure virtual agent to intercept and help resolve submitted incidents?. Incident Intercept Resolution. Problem Auto Resolution. Web Intelligence. Issue Auto Resolution. Virtual Agent helper. Ticket Resolver.

What context menu is available for each value in a list?. List column context menu. List filter context menu. List field context menu. List title menu.

What are the filter conditions also known as?. Filed Values. Title Bars. Breadcrumbs. Column Heading. Bread dots.

What is the main screen element where homepages and dashboards appear?. Banner Frame. Application Navigator. Banner Content. Content Frame.

Sequence in a catalogue form is determined by?. Sequence field on the variable form. Order field on the variable form. Date of data creation of the variables.

What is a Service Desk application menu to locate all work assigned to your team?. Service Desk > My Assignments. Service Desk > My Groups Work. Service Desk > Inbox. Service Desk > Task Board. Service Desk > My Work.

What are the two list versions?. v3. v0. v1. v2.

Name four features of the main screen element for Banner Frame in the Next Experience Unified Navigation: Global Search. Search. User Menu. Help Icon. Contextual App Pill. Contextual Help.

What are the options available for tailoring a catalog item to meet specific needs?. Categories. Catalog Items. Business Rules. Variables.

What are the three delivered workflows?. IT. Employee. Customer. End User.

What is a single email that summarizes activity?. Email Digest. Email Summary. Newsletter. Survey. Activity Digest.

Select two facts from below that are preferred methods of role management: Assign tasks to roles. Add users to group. Apply roles to groups. Assign users to roles.

Name three benefits often recognized by branding your instance?. Reduce Service Desk calls. Accelerate adoption rates. Create a shared identity. Gain user trust. Share comprehensive assignment rules.

Using the _____ _____ feature provides the ability to define a field on a child table differently from the field on the parent table. Dictionary. Dictionary override. Table override. Tables & Columns.

How is a software request fulfilled in the Service Catalog?. Record Producer. Guided Setup. Order an item. Request a service.

Which is selected to impersonate another user?. User menu. Application Navigator. System settings. Magnifying glass.

To review or create new Suggested Relationships navigate to: ALL > Configuration > Suggested Relationships. ALL > System Security > Relationships > Suggested Relationships. ALL > System Properties > Relationships > Suggested Relationships. ALL > Configuration > Relationships > Suggested Relationships.

Select two true statements from below about Permissions to extend a table. A table's Extensible field is used to control whether a table can be extended: If it is set to true (selected/checked), the table can be extended. If it is set to false (selected/checked), the table can be extended. If it is set to false (NOT selected/checked), the table cannot be extended. If it is set to true (NOT selected/checked), the table cannot be extended.

What is created when a user order orders several items? Select 3. A variable. One or more Service Catalog Task (SCTASK) records. A request (REQ) record. A Request Item (RITM) record. A variable set.

Name three types of permissions can be configured in an access control rule?. Users. Roles. Scripting that sets the 'answer' variable to true or false. Groups. Conditions.

When you open a service catalog and click the order button what gets created?. REQ >RITM >TASK. Task. Item.

Each ServiceNow solution provides its own guided setup. When implementing IT service Management (ITSM), which two paths below allows you to update Now Platform user interface branding, including the company logo and colors?. System Properties > Basic Configuration UI16. System Properties > My Company. Guided Setup > ITSM Guided Setup. Guided Setup > My Company.

What allows you to view the instance from another user's perspective?. Impersonate User. Elevate Roles. Switch Roles. Privileged Identity.

ServiceNow relationship rules use separate tables to define the relationships between specific CI base classes and _____ _____. Parent classes. Child classes. Dependent classes. CI Classes.

Which of the following describes a many-to-many relationship: A table can extend another table. Two tables can be joined virtually to allow for reporting on data that might be stored in more than one table. Two or more tables can be related in a bi-directional relationship, so that the related records are visible from both tables in a related list. Within a table, a field can hold a reference to a record on another table.

What are three field attributes a UI Policy can change on a form?. Prevent Cell Editing. Mandatory. Visible/Hidden. Read-only.

Within ATF, Test designers add test steps to tests to verify _____. Users. Roles. Functionality. Execution.

Dictionary in ServiceNow contains: List of messages and their translations. List of properties. Details about tables and their fields in the system.

Roles are stored as a record which table?. groups table. sys_user_role table. user table. sys_group_role table.

Now Learning automatically notifies partners when badges are earned?. True. False.

Restate four branding features that can be configured. Banner image text and colors. System date / Time formatting. Logo position. Browser tab title. Navigator position. Navigator background and text colors.

Link unfurling enables previews of which three kinds of URLs are in virtual agent conversations?. Tasks. Texts. Work notes. Videos. Images. Email notifications.

The _____ lets you know that your workflow is under control. no signal. anti-signal. non-signal. signal.

How would a user go about preventing their instance from communicating with untrusted domains and email addresses?. System Restrictions. System Address Filters. Suspicious Activity Finder. Email Checker.

What is the new UI released in San Diego called?. UX Now. The Now Experience UI. UI17.0. The Next Experience UI. UI Builder. UI16.0.

Which of the following describes a one-to-many relationship: A table can extend another table. Two tables can be joined virtually to allow for reporting on data that might be stored in more than one table. Two or more tables can be related in a bi-directional relationship, so that the related records are visible from both tables in a related list. Within a table, a field can hold a reference to a record on another table.

Incident extends which table?. Task. Change Request. RITM. Problem.