FSM

Question 1: What are the components of a trigaer in a business rule? Note: There are 3 correct answers +o this questiow. Variables. Event. BExecution count. Conditions. Action.

Question 2 Which of the following is a mandatory field wihen you create a Smartform template?. Description. Version. Label. Cateqory.

Question 3: Which field is mandatory when vou create a service call on the SAP Field Service Wanagement mobile app?. Equipment. Contact. Priority. Busivess Partwer.

Question 4: How would a field service techmician update the service assignment status?. By opening the service assignments. By adding a checklist. By setting the relevant workflow step. By navigating to the address on the service assignments.

Question 5: Which activities can you perform v the Admivistration module? Note: There are 2 correct answers to this question. Perform system monitoring. Define service workflows. Edit Smartform templates. maintain session configuration.

Question 6: yuo want your customers to be able to create service requests from the Customer Self-Service portal. what are the prerequisites for providing this function? note: There are 3 correct answers +o this question. you must have equipment records against our account. You must have Moment-Sets defined for equipment. you must have business rules configured. you must have anto-release of assignments. You must have a portal user acconnt,.

Question 7: As a techmician, you want +o record expenses. which objects can you record expenses against? Note: There are 3 correct answers to this dquestion. Equipment. Purchase order. Activity. business partner. Service call.

Question &: For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this duestion. When you need to set up a meeting with the customer. When you need to plan an appointiment at the customer. When you need to record a problem for the customer. When you need to send an engineer o the customer.

Question G: Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question. Defining which material +he customer needs o purchase before the technician can start the work. Reserving material that has already been used for previous services. Organizing spare parts to be taken to the physical location of the job. Booking material for a specific service call and defined location.

Question 10: Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this dquestion. A - Data transfer object (OTO). B - Sample chart. C - Object type. D - Query.

Question 11: How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this questiow. A - Create custom business rules. B - Adjust cloud account settings. C - Enable company settings. D - Activate permissions. E - Configure checkont workflow steps.

Question 12 What is one of the main use cases for a Smartform?. A - Capture customer feedback. B - Provide a script for service execution. C - Provide smart progress feedback to the dispatcher. D - Generate a list of service team availability.

Question 13: As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers? Note: There are 3 correct answers to this duestiow. A - Subsidiaries. B - Freelancers. C - Managers. D - Dispatchers. E - Partners.

Question 14: How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question. A - By skill. B - By territory. C - By group. D -by type.

Question 15: Which SAP Awalytics Clond stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question. A - Fleld Service Performance Pashboard. B - Field Service Checkout Report. C - Field Service Smartforms and Feedback. D - Field Service Capacity Overview.

Question 16: which of +he following activities are carried out by a crowd owver within the Single Tenant Crowd Service? Note: There are 3 correct answers to this questiow. A - Approve techician skills,. B -Review and close assigniments. C - Accept an assigniment. D -Register a partner company. E -Review company certificates.

Question 17F: For which of the following steps in the service call lifecycle is the dispateher typically responsible? Note: There are 2 correct answers to this dquestion. A - Release the assigniment. B - Set the service call to Finished. C - Perform the activity checkout. D - Set the service call to Technically Completed.

Question 18: For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question. A - Workforce management. B - Customer feedback management. C - Ticket and case creation. D - Mobile service execution.

Question 19: Which of the following is supported in business rules?. A - Linked list. B - Stack. C - Array. D - Heap.

Which of the following are data object types that qou can maintain in the Master Data module? Note: There are 3 correct answers to this dquestion. A - Service call. B - Equipment. C - Item. D - Smartform. E - Service contract.

What informartion is stored in the QR code used in the Customer Self-Service portal?. A - Equipment specific short URL. B - Moment-Sets specific short URL. C - Customer Self-Service portal URL. D - SAP Field Service Management URL.

You are an administrator responsible for maintaining settings at account and company level. which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question. A - User groups. B - Business Rules. C - Screen configurations. D - Password policy.

Question 23: Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question. A - Can be used for field validation expressions. B - Able to display custom translations. C - Can only be defined for mobile screens. D - Used to display, hide, sort, and group fields. E- Can define color coding.

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this dquestion. A - Text Input, Status, Series, Formula. B - Text Input, Picker, Series, Attachiment. C - Text Input, Picker, Status, Series. D - Picker, Status, Series, Number Input. E - Text Input, Description, Picker, Status.

Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?. A -Review. B - Request change. C - Duplicate. D - Decline.

How are labels used within the Smartforms and Feedback module?. A - To act as a reference for generating a Smartform report. B - To identify the elements in the Smartform. C - To add a label to be used as reference by the field engineer. D - To filter the list of Smartforms.

In which scenario of service engagement does SAP Field Service Wanagement primarily provide capabilities to complement the SAP Service Cloud portfolio?. A - High touch. B - E-maill interaction. C - No touch. D - Video chat.

Which actions are available for a teclhnician within an activity record? Note: There are 3 correct answers to this gquestion. A - Add Smartform. B - Edit Business Partver. C - Create Effort. D - Send as E-Mail. E - Create Equipment.

Your customer has integrated SAP Field Service Management with SAP S/AHANA. How can they achieve a working service process flow?. A - Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/AHANA. B - Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and thew send the service confirmations o SAP SIAHANA. C - Create the service request in SAP Field Service Wanagement, dispatch and execute in SAP S/AHANA, and then send the service confirmations o SAP Field Service Management. D - Create the service request in SAP SIAHANA, dispatch and execute in SAP S/AHANA, and thewn send service confirmations to SAP Field Service Management.

Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? There are 2 correct answers to this dquestion. A - Outage protection. B - Sophisticated cloud firewall. C - Hardware redundancy control. D - SSL-encrypted clond communication.

Which business objects permissions do you need +o enable +o use the Time and Material journal? Note: There are 2 correct answers to this question. A - EXPENSE. B - MILEAGE. C-ACTIVITY. D - WORKTIME.

which of the following reports will face a hard stop when you generate it in SAP Field Service Management?. A - A report that references 21 different DTOs. B - A spare parts list that has 1500 pages. C - A service call summary for the week that returns 1000 records. D - A nightly activity list report generated via business rules that executes in 250 seconds.

which of the following styles is available on a label element in Smartforms and Feedback?. A - Bold. B - Italicize. C - Underline. D - Strikethrough.

which functionality is possible when the Smartform template is set to Translation status?. A - The template can be assigned to an equipment. B - The template can be assigned +o an activity. C - The template can be exported in XML format. D - The template can be edited.

what are the benefits of using activity feedvack? Note: There are 2 correct answers to this dquestion. A - Assist techicians to capture resolutions. B - Geverate QA reports with the captured data. C - Assist technicians to record time and materials,. D - Geverate checklist reports for the customer.

The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data veeds +o be captured in the Smartform. what Simartform element is used to create such a functionality?. A - Series. B - Picker. C - Attachments. D - Drop-down list.

As an administrator, which actions can you take on the Time and Waterial journal +al? Note: There are 3 correct answers to this gquestion. A - Delete. B - Close. C - Approve. D -Review. t -Release.

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this dquestion. A -Ready to Plan. B - Planned. C - Released. D - Technically Complete. E - Cancelled.

The dispatcher drags and drops a service call onto a technician's schedule on the planning board. what must happen next to allow the technician to sync and view the assigned service call on the mobile app?. A - The technician must approve the assignment. B - The dispatcher must release the assignment. C - The dispatcher must approve the assignment. D - The techician must release the assigniment.

You want to retrieve data from the system using the duery APT. In which format will you receive the response?. A -JSON. B - XML. C-HTML. D - Text.

What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this dquestion. A - It is used to hide a Smartform from the mobile device. B - It is used to change Smartform mode from development to active. C - It is used to hide specific elements. D - It is used to hide specific chapters.

yuo are a service planer in SAP Field Service Management, How can you find a suitable technician in the planning board?. A - Use a filter. B - Use a business rule. C - Use a checklist. D - Use a workflow.

which features are available in the Smartform designer? Note: There are 3 correct answers to this dquestion. A - Create custom elements. B - Preview report. C - Import Translations. D - Design new icons. E - Copy template.

What can you use to create and mavage different albsence and reservation types in order to accurately reflect a techvician's availability?. A - Activity. B - Assigniment. C - Time slots. D - Service call.

What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this questiow. A - Crowd workers can reschedule assignments within a set time frame. B - Automatic determination of activity effort and materials consumed. C - Configurable Onboarding platform to invite Partners. D - Crowd workers can accept or reject assignments within a set time frame. E - Intelligent scheduling to determine the best qualified technician.

Where can service workflow steps be used in SAP Field Service Management?. A - In the mobile application when executing an activity. B - In SAP Crowd Service when dispatching a service call. C - In the Web application when planning a service. D - In customer self-service when submitting a self-service request.

Which objects can you approve using the Time and material journal? Note: There are 3 correct answers to this gquestion. A - Work time. B - Quotation. C - Mileage. D - Efforts. E - Expenses.

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question. A - you can use it to pick PNG files. B - You can link picker and attachment elements together. C - you can use it to select an object from a list,. D - you can link two picker elements together.

As an administrator, you can maintain settings at different levels within an account. which statements explain how vou apply these settings? Note: There are 2 correct answers to this question. A - you apply acconnt-level settings o all databases. B - You apply company-level settings to a specific database. C - You apply account-level settings o a specific database. D - You apply company-level settings +o all databases.

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers tho this question. A - you can standardize service process flows. B - You can provide a predefined script for service execution. C - You can trigger actions based on standard system events. D - you can configure execution checkpoints. E - you can improve the link between back office and field.

What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question. A - Landing page. B - Portal background image. C - Portal logo. D - Menu icons. E - main and accent colors.

What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question. A - SSL-secured communication. B - OAuth token for login-free access. C - Full backup protection of customer data. D - Advanced perimeter security.

As an admivistrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your techvician's service call, which company setting will you activate within the admivistration module?. A - CoreSystems.CoresystemsFSWM.CrowdmotificationOnDispatchFinished. B - CoreSystems. CoresystemsFSM.Mobile. PushiNotifications ActivityChanges. Enabled. C - CoreSystems. CoresystemsFSW. DL. Notifications. Enabled. D - CoresSystems.Mobile. ApprovedEffortsModificationAllowed.

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this dquestion. A - modify an existing query or create a new query. B - Use pre-assembled reports. C - Use pre-assembled queries. D - Import queries.

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question. A - Customer self-service. B - Ticket routing rules. C - Antomated scheduling. D - Service level agreement.

which of the following are activities that you can perform in the Waster Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question. A - Export data for backup and archiving. B - Create new data object records. C - Query data for reporting purposes. D - Manage master data in an ERP system. E - Import data from external systems.

How can a developer update a record in SAP Field Service Management thronah the APL?. A - Using an OData service. B - Using a SOAP-based service. C - Using a REST-based service. D - Using an RF C-evabled service.

You scanm a QR code paired with self-service and you are NOT allowed +o request service for the edquipment. What is missing?. A - The equipment does NOT have an external ID. B - The equipment has NO previous history. C - The equipment does NOT have Moment-Sets. D - The edquipment is reported as Operational.

You are an administrator who needs to activate the Reserved Materials feature in the mobile app. which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question. A - Create. B - Delete. C -Read. D - Update.

How can you travslate a Smartform?. A - Download i+ +o WMicrosoft Word, travnslate, and then upload. B - Select the translation language within the designer. C - Maintain the translation of the Smartform in the company settings. D - Export it o XML, translate, and upload.

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this questiow. A - you can plan and reserve materials in both the wWel and mobile applications. B - you can approve consumed reserved materials in the Time and material journal. C - A planner can create service calls with reserved materials from an integrated ERP system. D - The system will update the inventory count of reserved materials in a standalone scenario.

You want to make an activity available on the service techician's mobile device using the planning board. which of the following are mandatory steps? Note: There are 2 correct answers to this question. A - Click and release the assignment. B - Identify a suitable technician by skills. C - Check the availability of the teclhician. D - Drop the activity onto the technician.

Which objects can be synchronized and viewed on the mobile app?. A - Activity, Service Call, Quotations. B - Project, Skills, Service Call. C - Activity, Project, Opportunities. D - Activity, Business Partuer, Skills.

What should vou advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this questiow. A - Check the list of the existing known limitations. B - Validate the RFC destination and TDoc setup. C - Enter value list mappings for product ypes. D - Maintain code list mappings for service call types. E - ensure that the SAP Field Service Management system version is supported.

Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question. A - Users can delete report templates. B - The SAP support team can wodify report templates. C - Administrators can preview report templates. D - Users can modify report templates.

Which report template can you use to visualize the time, material, and expenses linked to an activity?. A - Checklist. B - Service Checkout. C - Time and Material Journal. D - Service Call.

you are a field service technician using an IOS device, and ou have just completed a repair. How can you check the travel time to the next repair location address?. A - Click on the navigation icon within the service call. B - Click on the navigation icon within the home page. C - Click on the navigation icon within the equipment. D - Click on the navigation icon within the activity.

What can you set in a scheduled business rule? Note: There are 2 correct answers to this dquestion. A - Notification. B - Condition. C - Frequency. D - Order.

Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?. A - Customer Self-Service. B - Crowd Service. C - Service Maps. D - Service Cowtracts.

Where can vou reference custom fields in a business rule? Note: There are 3 correct answers to this dquestion. A - Object type. B - Conditions. C - Permissions. D - Variables. E - Actions.

Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question. A - Contact center. B - Service fulfillment. C - In-house repair. D - Self-service.

How can you set up anthorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question. A - Assign user aroups to permissions. B - Assign users to permissions. C - Assign user groups to users. D - Assign permissions to user groups.

How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question. A - DTOs have version control to support backwards compatibility. B - You can ovly reference DTOs via alias. C - T-SQL is supported. D - You can only reference DTOs via variable definition. E - Core SQL is supported.

What is SAP's approach o integrating SAP S/AHANA Service with SAP Field Service Management?. A - Cloud-based using the FSM Cloud Connector. B - On-premise-based using SAP Process Tntegration. C - Cloud-based using SAP Cloud Platform Integration. D - On-premise-based using the SAP CRM middleware.

What can vou do using the data loader in the Master Data module? Note: There are 3 correct answers to this questiow. A -Read data records. B - Overwrite data records. C - Create data records. D - Delete data records. E- Merage data records.

After an existing template has been modified and released, what options are given +o the user? Note: There are 2 correct answers +o this questiow. A - Export other versions. B - Deactivate other versious. C - Delete other versions. D -Reactivate other versions.

For which SAP Field Service Management objects is a bi-directional flow supported whenyou integrate with SAP Service Cloud? Note: There are 2 correct answers to this question. A - Activity. B - Service contract. C - Service call. D - Time and Material journal.

Which prerequisites are necessary to integrate SAF Field Service Management with SAP Analytics Clond? Note: There are 2 correct answers to this dquestion. A - Delete recent browser history and cookies. B - Allow browser cookie settings to accept sapbusinessobjects.cloud. C - Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE. D - Set REPORTDATA UL Permission to VISTBLE.

As a technician, you have just completed a job. You now need to book a second visit for the customer. what option is available in the SAP Field Service Management mobile app for you o do this?. A - Create a follow-up activity from the Smartform page. B - Create a follow-up activity from the Efforts page. C - Create a follow-up activity from the Expevses page. D - Create a follow-up activity from within the service call.

What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question. A - From the activity menu by creating a manual entry. B - From the Equipment menu after checkout. C - From the activity record after the workflow step is set to Finished. D - From the Efforts mevn by selecting the activity object type. E - From the Home page menu by creating a manual entry.