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Your product team released a new feature last month and would like to get end user feedback within Insights. Which of the options below is the best approach?. Use a shuttle linking to a Google Form with detailed questions. Create a Survey and place it in the WalkMe Menu. Use a 3rd party survey tool and send it to your users in an automated email campaign. Add a ShoutOut on the feature page that activates a WalkMe Survey with multiple questions.

How does WalkMe's Digital Experience Analytics (DXA) support organizations?. By creating new applications to replace existing ones. By replacing all manual processes with automation. By eliminating the need for employee training. By tracking how users interact with predefined on-screen elements.

Your IT team needs all employees to complete a critical computer update by the end of the day to prevent cyber attacks What is the best strategy to implement for this use case?. Place a ShoutOut at the bottom of the screen and let the end user click on the call to action when they want. Have a ShoutOut appear in the middle of the screen and add a 'Remind me tomorrow' button. Have a ShoutOut appear in the middle of the screen with only a call to action button to complete the update. Add a Launcher to the top of the page that says ‘Click here’ and opens a Knowledge Base article.

There is a new process on your site that is crucial for all employees to complete. Users need to navigate to the time submission page, log their time for the quarter, and submit it in the platform. u have created a Smart Walk-Thru for this process. What should be the Goal?. User is on the site and clicks a submit button. User navigates to the time submission page. User is on the time submission pages and clicks the submit button,. User inputs time into input fields.

In the Editor, a Shuttle has a full green circle next to it when looking at the Production environment. How would you describe the status of this Shuttle?. Draft mode in Test. Published to Production but has been modified. Published to Production. Archived in Production.

What is the purpose of using the small ghost icon in the WalkMe it or when customizing an invisible Launcher?. To change the Launcher’s shape. To automatically make all colors of the Launcher transparent. To add animations to the Launcher. To adjust the size of the Launcher.

What is WalkMe known as the leading provider of?. Direct Adoption Program. Digital Application Platform. Dynamic Assistance Provider. Digital Adoption Platform.

How does WalkMe help organizations enforce policy and compliance requirements?. By disabling access to all non-compliant employees. By displaying pop-ups for policy acknowledgment and using Invisible Launchers to block sensitive fields. By monitoring employees through real-time video feeds. By automatically restricting employees from using external software.

Why is it recommended to disable the the multi-language Manual Toggle when using the multi language Auto-Toggle?. To prevent conflicts where the user's Manual Toggle choice overrides the Auto Toggle settings. Because the Manual Toggle and Auto-Toggle can cause the page to refresh unexpectedly. Because Manual Toggle consumes more resources than Auto-Toggle. To ensure that the Manual Toggle is only available for administrators.

Which components should we consider mandatory for all Smart Walk-Thrus? Note: There are 2 correct answers to this question. Goals. Start Points. Splits. Automation.

When doing quality assurance and testing content, which of the options below should we be looking for? Note: There are 3 correct answers to this question. Balloons are not blocking important site elements. Content appears as expected. Page load time is under ten seconds. The website's background color matches the corporate branding. Smart Walk-Thru triggers work as expected.

Which option describes a Smart Walk-Thru Goal?. Goals are used to determine if a user interacted with each individual step of a Smart Walk-Thru. Goals track how effective a Smart Walk-Thru is with helping users complete a process or action on the site. Goals log when the Smart Walk-Thru was initiated by another type of WalkMe content (like a Launcher). Goals track how many users see the last balloon in a Smart Walk-Thru.

When adding new users to an account on a platform, admins must select their permission levels. The company gets a lot of support tickets about users asking what each permission level means or asking to adjust permission levels because they were set up incorrectly. The company already has a help article that lists out all of the permission level definitions, but t isn't used often. Which of these options would be the best solution to create with WalkMe?. Validation SmartTip. Smart Walk-Thru navigating users to the help Resource. ShoutOut every time admins begin adding a new user. Launcher next to the field that activates a Resource.

Which is the syntax that you type into the developer console to check your jQuery selectors using WalkMe?. WalkmeJQuery(“InsertSelectorHere"). WmjQuery(“InsertSelectorHere”). jQuery(“InsertSelectorHere”). WMijquery’InsertSelectorHere”.

When are SmartTip validation rules evaluated?. When the user clicks into a field. When the user enters content into a field. When the user enters content into a field and then clicks or tabs outside of the field. When the user refreshes the page.

You're getting ready to plan your next build. What data/section in Insights can you use to help you determine which content your end users may need you to build next?. Text and Multilanguage. What Users Are Searching For. Activity Log. Total Menu Opens.

Your company has a reporting page with features that have always been available. They recently added the ability for users to create their own reports Not everyone uses the reporting tools, but they want to announce the new report creation feature for those who do use it. They will use a ShoutOut for this and only want to show it to users who use the tool. Under the ShoutOut's engagement tab, which auto-play option would be best?. Auto-play. Play according to a rule. Off (activate via a Launcher). Play once a day.

Which of the following types of WalkMe content can be added to the Menu? Note: There are 3 correct answers to this question. Onboarding Tasks. Smart Walk-Thrus. SmartTips. Resources. ShoutOuts.

What is the primary difference between Global Level Design and Local Level Design in WalkMe?. Global Level Design applies to all WalkMe content, while Local Level Design applies to specific items and can override global settings. Global Level Design is only available for administrators, while Local Level Design is available for all users. Global Level Design requires CSS knowledge, while Local Level Design does not for certain elements. Global Level Design only affects ShoutOuts, while Local Level Design affects SmartTips and Launchers.

When applying the WalkMe Lens to a real-world scenario, which of the following actions would help create impactful and effective solutions? Note: There are 2 correct answers to this question. Ensure that WalkMe content is updated frequently. Prioritize the aesthetic design of the WalkMe interface. Examine the root cause of issues from the end user's perspective. Identify the business's goals and what they are trying to accomplish.

Your product team has informed you that there is a Ul element on the website that has no purpose, is causing user confusion, and they need it removed. They also mentioned that they don't have enough development resources to remove it for at least a few weeks. What WalkMe solution can you build to help resolve this issue?. Build a mandatory field Launcher and place it on top of the Ul element. Build a Mini Menu and place it next to the button. Build a Resource to a support article on the Ul element. Build a Launcher that will cover up the Ul element and make it invisible.

You just published WalkMe content from your Editor for the first time. When you refresh your web page, you do not see any of the content. Which of the options could you check? Note: There are 3 correct answers to this question. Switch from Build Mode to Play Mode in the Editor. Confirm WalkMe is deployed to the environment. Reinstall the WalkMe Editor on your computer. Investigate whether any Segmentation rules are configured incorrectly. Confirm that you added categories to the WalkMe Menu.

When building SmartTips with multi-language support, which practice should you avoid to ensure compatibility?. Adding inline CSS styles for language-specific elements. Using language-independent element identifiers. Using the Customize tab for SmartTip text. Using "Text " rules within the Rule Engine.

What are the key capabilities of WalkMe's Analytics tools? Note: There are 3 correct answers to this question. Tracking user engagement with on-screen guidance. Preventing users from accessing certain applications. Automatically deleting unused software from the tech stack. Providing real-time insights into software usage and process efficiency. Identifying workflow friction points and adoption gaps.

What information does the Flow Tracker provide when testing Smart Walk-Thrus?. A detailed report of all CSS styles applied to the page. A list of all HTML tags used in the webpage. Real-time feedback on step triggers and goals. A summary of all JavaScript errors on the page.

Which two types of WalkMe content can make up an Onboarding Task?. Smart Walk-Thrus and Shuttles. SmartTips and Launchers. Resources and Shuttles. Smart Walk-Thrus and Resources.

What role does WalkMe(X) play in Digital Adoption?. It creates new software applications automatically. It restricts access 1o applications that users struggle with. It provides Al-powered assistance within workflows to enhance user experience. It replaces the need for any human training sessions.

You just created a SmartTip that is attached to a button. This button is only displayed on a popup modal window that will show up or disappear depending on how the user interacts with the page. When you publish the SmartTip to your site and are testing it, you notice that the SmartTip does not appear at all when opening the popup modal window and the SmartTip is supposed to appear every time the window is opened. What is the first configuration you should check to fix this issue?. Lock to Element. Element Behavior Setting- Appears and Disappears as Result of User Action. Element Behavior Setting - Appears After Page Load and Stays Visible. SmartTip Position.

Which of the options below s a use case for when to use jQuery? Note: There are 3 correct answers to this question. To close the WalkMe menu and start an Onboarding task. If the WalkMe element selector algorithm is not consistently identifying your element. To grab a dynamic value from an on screen element and incorporate it into a ShoutOut for a personalized experience. To target a very specific element on your website. To redesign the entire Layout of the WelkMe balloons.

A brokerage firm is interested in implementing WalkMe to address an issue their customers face when transferring money from their online accounts to their banks. They have heard that users do not know where to go on the platform to complete this, but once they reach the appropriate page, they know how to fill out the forms correctly without errors Of the listed WalkMe apps, which would best address the issue?. ShoutOut to announce that this must be completed. Shuttle to bring the user to the page. Resource to explain how to complete all parts of the process. SmartTips on the fields of the page.

Which of the following is the best use case for using Behavior Based Segmentation?. Display different SmartTips for users located in the United States and Italy. Show a time-sensitive ShoutOut and Survey to all users. Make sure a Launcher only displays for Finance Team members. Play a ShoutOut only to users who have already used a specific feature.

Which of the following is a capability of WalkMe's Smart Walk-Thrus?. Providing step-by-step on-screen guidance in real time. Preventing users from interacting with pop-ups. Blocking users from making changes to the software. Removing unused applications from the tech stack.

How would you write a jQuery selector for the following HTML element: <div class="button" id="blueBtn">Click Here</div>?. #blue Btn. divblueBtn. div#blueBtn. div#tbutron.

Which of the following is a way to initiate a Smart Walk-Thru? Note: There are 3 correct answers to this question. Permalink. Survey. Auto-play. Activate from the Menu. Builder Assistant.

The ShopMe team wants to put a Launcher on every product page. Example URLS of the product pages are as follows: http://shopmexwalkme.com/product/taylor-swift-1989/ http://shopmewalkme.com/product/nicki-minaj-the-pinkprint/ http://shopmewalkme com/product/beyonce-beyonce/ How would they build the Current URL rule for when this should appear with best practices in mind?. Current URL > is like > shopme.walkme.com/product. Current URL> contains > /product. Current URL> contains > shopme.walkme.com. Current URL > is like > walkme.com.

Your company just provided you with the new company logo that they want you to use in all of your WalkMe deplorables. Where is the best place to store the logo?. The Asset Library. Engaged Elements. Local Settings. WalkMe Admin Center.

You have created a Smart Welk-Thru to guide users creating a new department on a site. Depending on which option users select from a dropdown at one step in the process, they may need to complete a few additional tems before moving forward. Which WalkMe feature could help address this altemate path in a Smart Walk-Thru?. Popup Step. Split. Start Point. Wait For Condition.

You are analyzing data in Insights, specifically they ‘What Users Are Searching For’ section, You see that users are not finding any helpful content for the search term ‘profile’ because 85% of the searches for that term are resulting in no action. However, you know that you have content published specific for help with for Profile” What should you do?. Remove any content related to ‘profile!. Give it more time. Users will eventually find the help. Adjust the jQuery for a step in the process. Add Keywords to the content.

You are having trouble with a Smart Walk Thru. Many users are activating this Smart Walk-Thru from the Menu when they are halfway through the process, and the flow begins from the first step every time. What is this Smart Walk Thru missing?. Wait For Conditions. A Goal. Splits. Start Points.

Which steps would you take to publish items to Production that you add to the user-facing Menu in the Menu Organizer?. Manually publishing the item 10 Production after adding it to the Menu Organizer and saving it. Adding items to the user-facing Menu are automatically published to Production. Adding an item to the user-facing Menu and clicking Save automatically publishes it to Production. Changing the name of an added item in the Menu Organizer publishes it to Production.

What are the key benefits of using WalkMe’s Digital Adoption Platform (DAP)? Note: There are 3 correct answers to this question. Eliminates the need for IT support teams. Replaces all software within an organization. Improved feature awareness and faster platform activation. Automated onboarding and in-app guidance. Enhanced visibility into user engagement and friction points.

Which is the most preferred Unique User ID setting and the one you should explore first for UUID setup?. jQuery. Variable. WalkMe ID. Cookie.

What does WalkMe's Ul Intelligence feature do?. It forces users to complete forms without assistance. It eliminates the need for data collection. It blocks users from entering incorrect data. It analyzes form interactions and provides actionable insights.

Which of the following options would be appropriate to create a Segment in the Segmentation center? Note: There are 3 correct answers to this question. Department. User Role. Geographic location. Autoplay on 1 page. IP Address.

You are working on a Smart Walk-Thru step for which there are two buttons a user could click to move forward in the process. After they click either button, the remainder of the process is the same. Which option below is the best way to address this?. Add a Custom Trigger with multiple conditions. Add a Peer Step. Create a Split Step. Use a SmartTip to let the users know they can click either button for the flow to continue.

You have received some feedback that your end users are having issues completing a Smart Walk- Thru that you built. Where are the best places to analyze where users are having issues? Note: There are 2 correct answers to this question. Look at the Smart Walk-Thru step analysis in Insights. Looking the WalkMe Player Menu. Look at the percent of users that played Smart Walk-Thrus. Look at the Smart Walk-Thru steps in the Editor.

The Dynamic Layout of a ShoutOut in the Editor consists of which three layers? Note: There are 3 correct answers to this question. Player. Frame. Z-index. Widget. Canvas.

You want to create a page view Tracked Event in Insights to monitor traffic to a very specific site domain. Which method will you use to record the event?. Deploy Method. Selection Method. Custom Method. Capture Method.

You and your Project Lead just had a conversation with 2 business stakeholder who wants you to create WalkMe content for their team. They provided you with all of the following information: Sales team members are constantly rushing through entering contract details in your sales platform, which adds to inaccurate data for the business. Once they get to the contract page, there are many fields to fill out that are unique to each client. They often don't remember which is the correct option from a number of dropdown fields, and the company doesn't currently have any documentation that explains the dropdown fields. What is the end user behavior (pain point) you need to address with WalkMe content?. Sales team members are rushing through entering contract details. No help documentation currently exists. Users do not know which is the correct option in the dropdown fields. The business has inaccurate data.

What is the primary purpose of Digital Adoption?. To eliminate the need for employee training on new software. To ensure employees and customers use digital platforms and capabilities effectively. To increase the number of applications used in an organization. To reduce IT support teams by automating all processes.

While doing Quality Assurance for a SmartTip, you notice that when you scroll up and down the page the SmartTip appears to scroll up and down as well before snapping back to its proper location next to your element. Which configuration should you adjust to fix this?. Z-index. Display Condition. Lock to Element. Selected Element —» Appears and disappears as a result of end use- action.

You have been given a project where end users are inputting incorrect information on a form, and the company wants to add some W/alkMe content to help people complete the form correctly to improve data integrity. Which of the following solutions would you suggest FIRST?. Create a Smart Walk-Thru to guide users through the process. Create Guidance or Validation SmartTips. Onboarding Task to encourage users to complete the form. Add a Resource to the Menu that provides additional details.

You are analyzing your Smart Welk-Thru steps and see significant drop-off following a Wait For step. What should you investigate to try to get to the root of the issue?. Look at your Smart Walk-Thru step initiators. Update your step triggers. Remove the step completely. Look at your Wait For condition rules.

You are building a WalkMe solution to help your users self-serve and prevent common support tickets from being opened repeatedly. You want to add guidance for the top three support tickets to a page on your website and make it stand out for the end user. What is the best solution to allow for quick and easy access?. Create a large Shoutout to appear in the middle of the page each time the user visits the page. Create a Survey to ask end users about their feedback. Create a Mini Menu of content from the top three support tickets and place it next to the support ticket form. Add it to your list of WalkMe content in the Menu.

What does building for value' mean in the context of creating content?. Creating content to prioritize the aesthetic design of the WalkMe interface. Creating content with an understanding of the business' goals and what they are trying to accomplish. Creating content that focuses solely on the technical implementation of WalkMe features. Creating content to ensure that WalkMe content is updated frequently.

Where would you go to open a support ticket with WalkMe's technical experts?. Admin Center. WalkMe Console. WalkMe World Community. Insights.

You have just created a few new pieces of content. Now, you are ready to view how they work together and see how they will Look from the end user experience before you publish. Which feature will be best to do this?. Play multiple items. Publish Settings. Play. Preview.

What is the correct order of operations for determining if WalkMe content should appear on the page?. Start Points > Web page loads > Segmentation. Segmentation > Web page loads > Individual item conditions. Web page loads > Segmentation > Individual item conditions. Individual item conditions > Segmentation > Web page loads.

What is the function of WalkMe Discovery’s License Optimization feature?. To identify potential wasted spend on app licenses. To increase the number of applications used in an organization. To disable unused applications permanently. To automatically renew software licenses without user intervention.

You have a Smart Walk-Thru that begins on the home page, directs the user to a product page where there is a Subscribe button, and continues from there. If the user is already on a product page with a Subscribe button, you want the user to be able to start the Smart Walk-Thru from that page. However, since not all product pages have a Subscribe button, you don't want the ser o be able to start the Smart Walk-Thru on those pages because the Smart Walk Thru is specifically related to product subscriptions. The URL of the product pages starts with: www.PetShop.com/product-page Following best practices, which rule(s) would you suggest to use as a Start Point?. Current URL ->is exactly -> www.PetShop com/product-page. Current URL-> Contains -> /product-page AND Element on screen -> Is Visible. Current URL > Contains -> /product-page/mixed-bird-seeds OR Element on screen -> Is Visible. Element On Screen -> Is visible.