901 - troubleshooting

You can ____ ESD risks by ____ humidity.

You should always spray your monitor with an approved cleaner first, then wipe down with a soft lint free cloth. True. False.

What command line command do you run to scan your hard drive for errors?.

Should you defrag solid state drives? Yes or no?.

Lithium based batteries should be fully discharged periodically to extend battery life. True. False.

You may often drop screws when working on computers. What are the 2 types of pickup tools you should carry?.

Instead of using a screwdriver to pry apart a computer, use a ______ tool.

To test if a parallel or serial port is working, to simulate having a device connected to it, use a _____.

Booting your system with a _____ lets you determine if you can access your hard disk.

When performing a POST at startup, the system will usually issue a series of ____ to indicate results.

You can usually detect problems with the fan by _____.

When installing a heat sink for cooling, you should use either a ____ or a ____ to improve heat transfer between the cpu and the heat sink.

Which of the following sends a video signal only?. DVI. HDMI.

Which of the following sends audio and video signals?. DVI. HDMI.

If a port isn't working, the first thing you should do is what?.

The first thing to always check when a user reports monitor problems is what?.

A user report that the HDMI cable isn't working. What should you check?.

If problems with the power supply, what are the first 2 things to check?.

You are having trouble with an error message "RAID not found" when booting up. What is the first thing to check?.

What is the command line command you use to wipe a hard drive clean or to prepare a new hard drive or hard drive partition for use?.

If your system uses the legacy BIOS, the first file on the first sector is the _____. If your system uses UEFI, this is instead the ____.

You desktop PC is connected to a monitor, but once Windows loads, you don't see an image. What function key should you press during startup to open in VGA mode, which is a standard that all monitors should read?.

The screen is totally black on your laptop but it's making sounds so you know it's getting power. You already plugged it up to an external monitor and there is nothing showing up there either. You took out the battery, and held the power key down for 10 seconds and rebooted. Still nothing. What is likely the problem?. Bad video card or system board. Bad power supply. CMOS battery is bad. Power supply is messed up.

You have an Apple iPhone that has an unresponsive screen. What do you do?. Hard reset by holding down the power and home buttons for 10 seconds. Remove the battery. Reinstall iOS using iTunes. Hard reset and install a previous backup from iTunes.

Easiest way to reset and andriod phone is to ____.

To save on battery life of your mobile device, you should ______. Disable features you don't currently need like bluetooth, etc. Keep phone plugged up whenever not in use. Reset the OS periodically. Remove any apps that aren't used frequently.

You have a phone at the office that is using VoIP. It gives an error message "Duplicate IP address". What should you do?. Unplug the computer it's attached to and let it cool off. Hang up the receiver and dial 0. Remove the SIMM card. Reboot the phone.

Can you add additional storage to an iOS tablet?. Yes. No.