902 - Test 19 - Misc Stuff 2

A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer. Which of the following is available for installing more applications?. Microsoft Store. DVD. Google Play. iTunes.

After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?. Run the malware removal program while disconnected from the Internet. Run the malware removal program in Windows Safe Mode. Reinstall the malware removal program from a trusted source. Set the malware removal program to run each time the computer is rebooted.

A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?. Disk Management. FIXMBR. MSCONFIG. SFC.

Power Shell allows scripts and snippets to run. Which version of Windows comes with it?. Vista. XP. 7. 8.1.

Data on full disk encrypted drives using BitLocker is MOST secure from loss when combined with which of the following technologies?. USB authentication token. Filesystem access controls. Trusted platform module. Fingerprint reader.

A technician is tasked with removing a virus file that created a custom service. The technician has located the file to be removed using an antivirus scanner, but the scanner did not successfully remove the file. When the technician attempts to manually remove the file, an error message appears that says, The file is in use by another program. Which of the following tools would be the BEST to use to correct the issue?. Terminal. SFC. Event Viewer. Services Console. Recovery Console.

A technician is installing a wireless network and wants to limit the signal available outside the building. Which of the following would help accomplish this?. Place directional antennas. Use omni-directional antennas. Enable MAC filtering. Disable SSID broadcast.

A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?. Turn on windows firewall. Click the unsubscribe link in the spam. Run an anti-spyware scan. Install privacy filter.

Which of the following identifies traffic based upon its physical network address?. Phishing. Hashing. MAC filtering. Geotracking.

A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?. Copy the DLL file from a working PC and use the regsvr32 command to load the file. Run the Windows Update utility to manually reinstall the DLL file. Run the defrag utility to correct any fragmentation that may have damaged the file. Research the DLL file to identify the application it corresponds to before continuing.

A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?. Press F8 when prompted. Hit the refresh button to force a re-detect. Enable PATA in the BIOS. Select load driver.

A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?. The motherboard BIOS version is out of date. The incorrect video card drivers are installed. The power connector for the video card is unplugged. The video card is unsupported by the motherboard.

Which of the following file formats does Android use for application installation?. .ipa. .api. .apk. .exe. .sdk.

A technician is attempting to manually migrate a users profile from one Windows PC to another. Files in the users My Documents folder cannot be copied. Some files in question have green letters in the filenames. Which of the following file systems is causing this to occur?. exFAT. COMPRESSED. EFS. NTFS.

Which of the following network hosts would MOST likely provide the services needed to allow client access to Internet web pages?. File server. Web server. WINS server. Proxy server.

In order to prevent other users from editing files in C:\ Files, which of the following steps should be taken?. Set NTFS permissions to read only. Set the folder to index files for search. Set the local administrator as the owner of the folder. Set network share permissions to read only.

A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?. System. Display. User Accounts. Folder Options.

A technician is trying to install Windows on a computer. The install process reports there are no storage devices available, but the BIOS shows a hard drive is installed. Which of the following does the technician need to do?. Create a primary partition. Use NTFS. Enable PXE. Install third-party drivers.

A technician contacts the network administrator to request a list of all static IP addresses in the building. Which of the following server roles would the technician MOST likely review to find that information?. DHCP server. DNS server. File server. Proxy server.

After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?. Component Management. Startup Repair. Device Manager. Task Manager.

A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without anyones knowledge. Which of the following would prevent this from occurring?. Change to user MAC filtering. Change default usernames and passwords. Disable the SSID from broadcasting. Enable static IP addresses.

A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements?. GPT. Logical. MBR. Extended.

A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting?. Geometry. Contrast. Brightness. Degauss.

A technician gets a call from a customer stating that their computer will not boot. They are getting the following error invalid system disk. Which of the following should the technician check FIRST?. Verify the operating system is installed correctly. Verify that all removable drives are empty. Verify Boot.ini is on the hard drive. Verify the computer will boot into safe mode.

Which of the following is an example of client-side virtualization?. Compatibility mode on a program icon properties menu. Running a DOS application on a Windows 7 32-bit operating system. Cloud hosted office applications. XP mode running in Windows 7 64-bit operating system.

A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity: IP Address: 192.168.1.101 Netmask: 255.255.255.0 DHCP Server:192.168.1.1 DNS Server:192.168.1.2 Default Gateway:192.168.1.1 Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet?. The workstation has an APIPA address. The DHCP server is unavailable. The default gateway router is misconfigured. The DHCP server is misconfigured.

A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO). Integrated system video chip is failing and/or near death. Video drivers were not installed directly from Microsoft update. Incompatible or untested video drivers have been installed. The BIOS is not set for the proper operation temperature of the video chipset. The BIOS is underclocking the video card’s operating speed.

A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO). SATA controller. CPU. Memory. Hard drive. Sound card.

A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Anns computer shows the following ipconfig information: IP address: 192.168.10.45 Subnetmask: 255.255.255.0 Gateway: 192.168.11.1 DNS server 1: 192.168.10.2 DNS server 2: 8.8.8.8 Which of the following is the cause of the problem?. DNS server 2 is set incorrectly. DNS server 1 is set incorrectly. IP address is set incorrectly. Gateway is set incorrectly.

A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to click here for help. The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following should be performed FIRST to resolve the issue?. Create a restore point. Run O/S updates. Train the user of malicious software. Identify the type of malware.

An administrator has a virtual client running but cannot receive network connectivity. The host workstation is able to access the network. Which of the following would the administrator check on the host to repair the problem?. The cable connected to the network. Virtual host network adapter. USB host adapter. The domain of the virtual machine.

A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the following is the FIRST step that should be taken?. Map printer. Reboot computer. Check to see if printer is turned on. Log in as a different user and see if printer is mapped.

A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?. VPN. ACL. RDP. DLP.

What works by scanning packets flowing out of a network, stopping the flow when something triggers?. DLP. VPN. ACL. RDP.

A user states that when typing in directions on a navigation website, the map is not viewable in a newer web browser. The technician runs updates to Java, but is still unable to view the map. The technician should change which of the following Internet Options?. Compatibility view. Manage add-ons. Clear browser cache. Pop-up blocker.

A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently. Which of the following might be the cause of the issue?. Slow data speeds. Defective SD card. Unauthorized root access. Signal drop or weak signal.

An IPS appliance is installed on the network. Which of the following is the purpose of the IPS?. To check the network for unwanted activity. To check and stop unwanted activity. o provide connectivity to the network. To test the resilience of the network.

n preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST?. Use safety goggles. Remove jewelry. Put on an ESD strap. Disconnect power.

A new help desk technician receives a trouble call from a user. The issue is something the technician has never encountered before, and does not know where to begin troubleshooting. The FIRST course of action is for the technician to: tell the customer the issue needs to be escalated to a higher tier technician. ask the customer if they would mind holding for no more than two minutes to check resources. tell the customer this is the first time encountering the issue and to please be patient. ask the customer to please hold while a senior technician is consulted regarding the issue.

A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use?. RAID 0. RAID 1. RAID 5. RAID 10.

A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future?. Check the “Reconnect at logon” checkbox for the mapped network drive. Connect all computers in the office to UPS devices. Re-map the mapped network drive with the domain administrator account. Replace the hard drives on the file server hosting the shared files.

A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?. Run CHKDSK. Manually erase all cookies. Go back to the latest restore point. Run defrag.

Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?. PRAM needs to be reset. iCloud is corrupted. The router needs to be rebooted. The upgrade needs to be uninstalled.

A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?. Emergency Repair Disk. Restore from OEM image. System Recovery. Restore from backup.

A user frequently travels with a Windows laptop and connects to several wireless networks. At a new location, the user reports that the locally shared printers are not available on the wireless connection. Which of the following would be causing the issue?. The location profile is set to public. Workgroup is disabled. The proxy settings are misconfigured. Remote assistance is not configured.

Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing?. Transfer roller. Fusing assembly. Registration assembly. Duplexing assembly.

A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?. Run msconfig to clean boot the computer. Run Event Viewer to identify the cause. Run System Restore to revert to previous state. Run Recovery Console to kill the processes.

An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST likely cause of this issue?. The HIPS device is blocking the messages. The access control list is blocking the messages. The email filter has quarantined the messages. The firewall is blocking the sender’s email address.

An end user calls the companys IT service desk to report an inability to open encrypted emails on a mobile device. Which of the following BEST represents a possible cause?. A valid certificate suitable for S/MIME is not installed. Emails received by the user lack suitable digital signatures. SSL/TLS certificates stored on the device are expired. The sender did not have the addressee’s public certificate.

The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this?. Windows Deployment Services. Remote Installation Services. System Preparation Tool. Unattended installation.

A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop?. Re-join the computer to the domain. Reboot the PC as the domain will automatically rebuild the relationship. Update the BIOS using the latest version. Run CHKDSK.

Which of the following Windows features would be used to encrypt a single file or folder?. EFS. NTFS. BitLocker. Security.

Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?. RECOVER. REPLACE. NTBACKUP. COPY.

A technicians is onsite troubleshooting a user's issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation?. Let the call go to voicemail and respond when time permits. Leave the current appointment to assist the calling customer. Ignore the call and continue with the scheduled itinerary. Apologize to the customer and answer the call.

A user, Ann, receives a phone call from the companys mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced?. Virus infection. Man-in-the-middle attack. Phishing attack. Malware infection.

A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform?. Partition the hard drive in Extended format. Use Windows Update to download the appropriate driver. C. Enable Multiboot in the BIOS. Enable Multiboot in the BIOS. Convert the file system to NTFS.

A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the users NEXT step in resolving this issue?. Configure Wake-on-LAN for the NIC on the Work PC. Configure a firewall exception on the Home PC. Switch the Work PC network from “Work” to “Home”. Disable the Windows firewall on the Home PC.

FAT32 file systems have a max of: (Pick 2). 8TB partion size. 4GB file size. 10TB partion size. 2GB file size.