Admin test 3

Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Account?. Shipments should have a lookup to Account. Accounts should have a lookup to Shipments. Shipments should have a master-detail to Accounts. Accounts should have a master-detail to Shipments.

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?. Page Layout. Component Filter. Lightning page. Home page.

Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months. How Should the Administrator Address this requirement?. Set the Fiscal Year to Custom and the starting month as February. Set the Fiscal Year to Custom and the duration to 4 quarters. Set the Fiscal Year to Standard and the starting month as February. Set the Fiscal Year to Standard and the duration to 12 months.

An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on?. Use the {!Contact.Id} global variable. Use the {!Account.Id} record variable. Use the $Record global variable. Use the Get Records element to find the Id.

An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org. What Should the administrator do to prevent unauthorized access to Salesforce?. Disable TLS requirements for sessions. Enable multi factor authentication. Customize organization wide default. Enable caching and autocomplete on login page.

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this?. Data Loader. Mass Transfer Tool. Data Import Wizard. Dataloader.io.

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow. How should the administrator address this issues?. Remove validation rules so that the users are able to process without complete records. Create a permission set to allow users to bypass the error. use a fault connector and display a screen with text explaining what went wrong and how to correct it. Uncheck the end user Flow Errors box in setup.

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request?. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind? Choose 2 Answers. Only one theme can be active at a time, and a theme applies to the entire org. Themes apply to salesforce classic and to the salesforce mobile app. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. Chatter external users see the built-in Lightning theme only.

The administrator at Cloud Kicks has created an approval process for time 0,5 / 1 punto off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers. Field Update. Chatter Post. Auto launched Flow. Email Alert.

Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?. Create a custom object to capture popular case resolutions. Use an interview flow to capture Case details. Direct users to Global Search to look for similar cases. Configure Knowledge with articles and data categories.

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file?. Data Export Wizard. Data Import Wizard. Data Loader.

The administrator for AW Computing is working with a user who is having 0 / 1 punto trouble logging in to salesforce. What should the administrator do to identify why the user is unable to login?. Review the Security token. Review the password history. Review the Password policies. Review the Login history.

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?. Case Escalation Rules. Case Dashboard Refreshes. Case Scheduled Report. Case Assignment Rules.

Cloud Kicks has asked the administrator to test a new screen flow that create contacts. What are two key components of testing the flow? Choose 2 answers. Set Up a flow interview to test the flow. Run the flow using it to create contacts. Use Debug to test the flow in Flow Builder. Test the flow in a sandbox.

A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?. Create a new profile. Configure permission sets. Assign a new role. Set Up Manual Sharing.

An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created. What could the issue be?. The flow is read only. The flow is inactive. The flow URL is deactivated. The flow trigger is missing.

The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?. Profile Assignment. Role Assignment. App Manager Assignment. Page layout Assignment.

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings?. Set the login policy to require login from https://nto.my.salesforce.com. Set the Redirect policy to Do Not redirect. Set the redirect policy to Redirect with a warning to the same page within the domain. Set the login policy to prevent login from https://login.salesforce.com.

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules?. Quick Action Flow. Before Save Flow. Scheduled Flow. Screen Flow.

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers. Ensure that the page layout for the user's profile has been updated. Run the setup audit trail for the organization. Update the organization wide default for the object. Review the field level security of the field for the user profile.

A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to salesforce?. Dataloader.io. Data Loader. Manual Import. Data Import Wizard.

The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object. What type of field should the administrator add to the open house object to track number of visitors ?. Roll-up Summary. Multi-select Picklist. Cross-object formula. Indirect lookup.

Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?. Make the field required for all users. Create to formula field to fill in the field for managers. Assign the administrator profile to the managers. Configure a validation rule to meet the criteria.

An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure? Choose 2 Answers. Login Hours. Password Policy. Default Language. Currency Local.

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?. Create a queue and a criteria-based sharing rule. Create a predefined case team and an assignment rule. Create a user-based sharing rule and an ad-hoc case team. Create an auto-response rule and a public group.

Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities. Which is an important consideration for path configuration?. Kanban views for Path must be configured manually. The Owner field can be edited in the key fields Panel. Celebrations are unable to be added to a path. Path can include guidance and key fields for each stage.

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?. Reduce the number of case status values to five. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. Review which status choices are needed for each record type and create support processes for each that is necessary. Edit the status choices directly on the record type.

What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers. Custom and standard objects have standard fields. Standard objects are included with Salesforce. A new standard object can be created. Only standard objects support master-detail relationships.

What should an administrator use as an identifier when importing and updating records from a separate financial system?. Auto-Number field?. External ID. Rich text field. Record ID.

Cloud kicks intends to protect with backups by using the data by using the data export Service. Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers. Metadata Backups are limited a sandbox refresh intervals. Data Backups are limited to weekly or monthly intervals. Data export service should be run from a sandbox. Metadata backups must be run via a separate process.

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records. What should the administrator do to meet this requirement?. Assign the standard System Administrator profile to the analytical user. Give the user View all access and assign them to the highest role in the role hierarchy. Create and assign a custom profile with delete access removed for each object. Create and assign a permission set that includes Read, Create, and Edit access.

The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date. Which tool should the administrator use to complete this automation?. Approval process. Formula Field. Flow Builder. Validation Rule.

Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types. Choose 2 options. Multi-select picklist. Dependent picklist. Global picklist. Custom picklist.

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help the administrator to meet the request?. Lightning Data. Lightning Community. Flow Solutions. Bolt Solutions.

Which tool should an administrator use to identify and fix potential session vulnerabilities?. Field History Tracking. Setup Audit Trail. Security Health Check. Organization-Wide Defaults.

Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Which two tools should an administrator use to build this solution? Choose 2 answers. Validation Rule. Flow Builder. Approval Process. Quick Action.

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should and administrator configure? Choose 2 answers. Quick Action. Outbound Message. Approval Process. Email Alert Action.

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re- assigned to the next tier queue. Which feature should be used to fulfill this requirement?. Einstein Case Routing. Auto-response rule. Case assignment rule. Case escalation rule.

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate dat a. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers. Create a new report folder with viewer access. Move the dashboard to the user's private folder. Move the dashboard reports to the view-only folder. Change the dashboard to be a dynamic dashboard.

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process?. Create a workflow rule with an outbound message. Set up a scheduled process in Process Builder. Configure a scheduled flow in flow Builder. Use a process to update the account when it is edited.

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers. Create a tab and add the screen flow to the page. use a flow element and add the screen flow to the record page. Add the flow in the utility bar of the console. install an app from the AppExchange.

Which two capabilities are considerations when marking a field as required in Object Manager? Choose 2 answers. The field is not required to save records via the API on that object. The field is universally required to save a record on that object. The field is added to every page layout on that object. The field is optional when saving records via web-to-lead and web-to-case.

Which two objects are customizable the Stage Setup Flow? Choose 2 answers. Leads. Campaigns. Opportunities. Campaign Members.

Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement?. Update page layout assignments. Define multiple record types. Assign Lightning pages as app default. Create different user profiles.

Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers. One page layout, two record types, one picklist. Two page layouts, one record type, two picklists. Two permission sets, one record type, one picklist. One record type, two profiles, one picklist.

The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?. Edit the page layout. View the setup audit trail. Log in as the user. Review the sharing model.

The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?. Approval process. Workflow rule. Flow builder. Validation rule.

Which two actions should an administrator perform with Case escalation rules? Choose 2 answers. Re-open the Case. Send email notifications. Change the Case Priority. Re-assign the Case.

Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers. The report needs to be refreshed. The dashboard needs to be refreshed. The current user does not have access to the report folder. The running dashboard user and viewer have different permissions.

An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field?. Existing field values will remain unchanged. Existing field values will be deleted. Existing Auto Number field to Text is prevented. Existing field values will be converted.

Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same role. The administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company. What is the likely cause?. The record type of the Opportunity records was changed. The records were manually shared with the user. Permission sets were removed when the user was deactivated. The stage of the Opportunity records was changed to closed lost.

An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?. The username is restricted to a domain specific to my domain. The email address used for the username has a contact record. The username is already in use another organization. The email used for the username is not a corporate email address.

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers. Rich Text Area. Highlights Panel. Actions & Recommendations. Custom Component. Component Visibility Filter.

Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement?. Opportunity Processes. Workflow Rules. Dynamic Forms. Path Key Fields.

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement?. Build separate reseller partner products. Use a different Opportunity record type. Add a Partner_Discount_c field to the Opportunity. Create a separate PriceBook for reseller partners.

An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers. Rule active date. Error message location. Formula return type. Error condition formula.

Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP in 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to Interviewing. What will happen to the Chatter post in this situation. The pending Chatter post will be sent on the 10th of the month. The pending Chatter post will be sent in 30 days. The pending Chatter post will be canceled. The pending Chatter post will be will be paused.

The administrator at Cloud Kicks deleted a custom field but realized that is it part of the lead conversion process. What should an administrator take into consideration when undeleting the field?. The field needs to be re-added to reports. The field mapping needs to be re-mapped. The field needs to be restored in the search settings. The field history will remain deleted.

A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce? Choose 2 answers. Use the unlock button on the user's record detail page. Log in as the user to unlock the user and reset the password. Reset the password policies to allow the user to login. Reset password on the user's record detail page.

Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated. Which automation solution should an administrator use to meet this request?. Approval Process. Lightning Web Component. Process Builder. Workflow Field Update.

The IT manager at Universal Containers is doing an audit of the system's security. How should the administrator provide a summary of the org's security health?. Download the last six months of user login data. Change the Organization-Wide Default to private to restrict visibility. Run a Health Check to identify vulnerabilities. Turn on Event Monitoring to track user events.