Admin Certification: Productivity and Collaboration

Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates restricting other employees from posting. What should the administrator create to meet this request ?. Chatter Stream. Chatter Recommendations. Chatter Broadcast Group. Chatter unlisted Group.

Users at Cloud Kicks want to see information more useful for their role on the case page. How should an administrator make the pages more dynamic and easier to use ?. Add component visibility filters to the components. Remove fields from the record details component. Include more tab components with filters. Delete the extra components from the page.

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed ?. Home Page. Page Layout. Lightning Page. Component Filter.

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports. Which two ways should these folders be shared ? Choose 2 answers. Share the Support Reports folder with Support Managers with Edit Access. Share the Support Reports folder with Support Agents with View Access. Share the Helpdesk folder with Support Agents with View access. Share the R&D folder with Support Managers with Edit Access.

Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy ?. Customizing hierarchy columns changes the Recently Viewed Contacts list view. Contact Hierarchy is limited to only display 3.000 contacts at one time. Contacts displayed in the Contact Hierarchy are limited to record-level access by user. Sharing settings are ignored by contacts displayed in the Contact Hierarchy.

The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import ? Choose 2 answers. Weekly Data Export. Data Loader. Mass Delete Records. Data Import Wizard.

AWComputing would like to improve its Case Lightning record page by including: • A filtered component to display a message in bold font when a Case is saved as a critical record type. • A quick way to update the Account status from the Case layout. Which two components should an administrator use to satisfy these requests ? Choose 2 answers. Record detail. Related record. Rich text. Related list.

The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout What should the administrator use to fulfill this request ?. Record Type Assignment. Sharing Settings. Page Layout Assignment. Component Visibility.

Users at Cloud Kicks want to be able to create a task that will repeat every week. What should an administrator do to meet this requirement ?. Workflow rule to create recurring tasks. Enable Creation of Recurring Tasks. Flow to create recurring tasks. Turn on Recurring Activities.

The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce Which two solutions should the administrator use to ensure users are able to do this ? Choose 2 answers. Disable Shared Activities. Enable Creation of Recurring Tasks in Activity Settings. Turn on Task Notifications Service. Add Create Recurring Series of Tasks field on page layouts.