AFTER IT FROM FOUR

What is the MAIN purpose of value stream mapping in an organization?. To automate service monitoring. To identify and prioritize improvement opportunities. To enhance and support management practices. To control external stakeholders directly.

Which of the following is a key success metric for the ‘acquire’ activity?. Number and impact of incidents and performance deviations. Quality of the resources and services outsourced from suppliers. Service performance against the agreed SLA targets. Negative impact of changes on service availability and performance.

What is the PRIMARY purpose of the 'acquire' activity?. Resolve incidents and fulfil recovery procedures. Secure and allocate necessary resources efficiently. Provide services and manage user onboarding. Create functional prototypes for testing.

Which concept is illustrated when an employee is granted permission to the company’s new file-sharing platform for daily use?. Warranty. Goods. Utility. Access to resources.

Which term describes 'what an organization does for its consumers and other stakeholders and why'?. Value stream. Value chain. Operating model. Organization’s purpose.