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Title of test:
C_TCRM20_72

Description:
C_TCRM20_72

Author:
mcardoso
(Other tests from this author)

Creation Date:
03/05/2017

Category:
Competitive Exam

Number of questions: 80
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Which of the following object types can you define in the CRM Middleware administration console? Note: There are 3 correct answers to this question. Business objects Publications Customizing objects Subscriptions Sites.
Where is data replicated when you use CRM Middleware? To sites as defined in Publications To external systems, based on the definition in the respective adapters To sites as defined in Subscriptions To individual users for mobile application data.
You are responsible for data loads of business objects, such as business partners and sales orders, from SAP ERP to SAP CRM. Where do you apply filters to reduce the data load? In the Customizing objects In the administration console In the BDoc Modeler In the business adapter objects.
When setting up data transfer of Customizing objects from SAP ERP to SAP CRM, what do you need to consider? Filtering is possible. Filter criteria defined in SAP CRM will be automatically synchronized with SAP ERP. Filtering is possible. Filter criteria defined in SAP CRM must be manually synchronized with SAP ERP. Filtering is possible. Filter criteria defined in SAP ERP will be automatically synchronized with SAP CRM. Filtering is not possible. Manual deletion of unwanted data in CRM is required after the data transfer has completed.
Which of the following statements best describes the structure of adapter objects in Customizing? They always contain a maximum of two database tables. They always contain exactly one database table. They always contain more than two database tables. They always contain one or more database tables.
You have to configure the replication of business objects from SAP ERP to SAP CRM. Which of the following are relevant process steps? Note: There are 2 correct answers to this question. Define the block size for adapter objects. Monitor downloads via the download monitor. Assign BDocs in the administration console. Activate the replication and realignment queue.
You want to be notified when BDoc messages are not executed properly. What would you configure? qRFC monitor Error handler Middleware broker Subscription in admin console.
You can define the replication of data from the SAP CRM server to other systems. Where is the corresponding replication model created? Data Integrity Manager Administration console BDoc Modeler Object management.
Business partners created in SAP CRM are not transferred to SAP ERP. What do you need to do to resolve this CRM-Middleware-related problem? Note: There are 3 correct answers to this question. Check erroneous BDoc messages in SAP CRM. Check object management in SAP CRM. Check erroneous BDoc messages in SAP ERP. Check number range assignments in SAP ERP and SAP CRM for business partners. Check RFC connections between CRM and ERP.
Which tasks can you accomplish using the design layer? Note: There are 2 correct answers to this question. Define the colors used in the CRM WebClient UI. Define table paddings in the CRM WebClient UI. Change field labels. Hide certain fields.
Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue. Which of the following changes definitely does not cause this behavior and can be excluded? Changes in the organizational model Changes in the navigation bar profile Changes in the business transaction profile Changes in business role Customizing.
Which profile is required in a business role to work with the Central Sharing Tool? A specific layout profile A specific function profile A specific technical profile A specific navigation bar profile.
Which assignment in Customizing allows you to restrict users from creating personalized layouts of overview pages or tables in SAP CRM UI? Assignment of a layout profile in navigation bar maintenance Assignment of a layout profile in business role maintenance Assignment of a function profile in authorization role maintenance Assignment of a function profile in business role maintenance.
Which of the following are controlled directly by a business role? Note: There are 3 correct answers to this question. The assignment of the role configuration key and the associated PFCG role The navigation bar profile The role profile key for access to SAP GUI-based transactions The assignment of layout profiles, technical profiles, and function profiles The assignment of users to a position in the organizational model.
Which of the following describes an accurate SAP CRM user interface strategy? Note: There are 3 correct answers to this question. Administrators use the CRM WebClient UI. Administrators use the SAP GUI. Administrators use the People-Centric UI. Advanced business users use the SAP GUI. Business users use the CRM WebClient UI.
Which of the following can you create using the Application Enhancement Tool? Note: There are 2 correct answers to this question. Calculated fields Database tables Enhancement spots Component enhancements.
Your company runs SAP ERP and SAP CRM but does not utilize the SAP NetWeaver Portal or any other portal product. What would you do if a SAP CRM user required access to the SAP ERP transaction "Display Bill of Material"? Start the Virtual Machine Container. Implement Single Sign-On certificates. Use the transaction launcher. Install the MapBox.
Which actions can you perform using the UI Component Workbench? Note: There are 2 correct answers to this question. Enhance views to redefine controller methods. Create SAP design objects to change field labels. Launch the Application Enhancement Tool to create new fields. Perform layout changes using the UI Configuration Tool.
There are several ways to adapt a CRM WebClient UI application. Which of the following tasks can you perform using the UI Configuration Tool? Assign design objects to context nodes. Exchange the standard logo. Create a tile layout for an overview page. Create a quick link.
Which of the following objects can be directly assigned to a navigation bar profile? Note: There are 2 correct answers to this question. Layout profile Work centers Business roles Direct link groups.
You can implement extended UI enhancements by using the component enhancement concept. Which of the following aspects is part of this concept? Note: There are 3 correct answers to this question. An enhancement set can be determined by a BAdI, depending on user, profile, or other criteria. An enhancement set is used to group several component enhancements together. An enhancement set is used to determine the navigation bar profile. An enhancement set is created in the Application Enhancement Tool (AET). An enhancement set can be assigned to a client.
Which of the following is used to model complex objects for your customers within SAP CRM Service? Product components Installed base management Package quotation Warranties.
You have maintained authorization roles (PFCG roles). To which objects can you assign these roles? Note: There are 2 correct answers to this question. Business roles Organizational units Users Business partner.
For marketing purposes, your customer plans to create target groups based on attributes hobbies, region, and sales volume. Which data sources do you suggest to your customer for segmentation? Note: There are 3 correct answers to this question. InfoSets Marketing attribute sets (from accounts) Account fact sheet Business Warehouse InfoCubes (SAP BW Query) Interactive Reports.
Your customer wants the invoicing of SAP CRM sales orders to be performed by CRM Billing. Where do you determine that billing takes place in SAP CRM and not in SAP ERP? Item category of the sales transaction item Transaction type of the sales transaction Middleware parameter Leading transaction category of the sales transaction.
You need to specify which units are responsible for creating billing documents in your organization. How can you achieve this? Set specific sales organizations as billing units within the organizational model. Set up a billing unit as a CRM business partner with the role "billing unit." Create specific objects called "billing units" within the organizational model. Assign billing units to the customers.
You are setting up actions triggering follow-up processes. Which of the following process types can you select within the action definition? Note: There are 3 correct answers to this question. Smart Form mail SAPscript Method call Schedule conditions Workflow.
Which Customizing object is not freely definable in partner determination? Access sequence Partner function category Partner function Partner determination procedure.
Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM? Organization profile Pricing procedure Subject profile Campaign determination procedure.
Within partner processing for transactions in SAP CRM, how do you make certain partner functions mandatory? Use the mandatory partner indicator within the partner function itself. Use the mandatory partner indicator on the partner determination procedure. Use the minimum occurrence for a partner function in the access sequence. Use the minimum occurrence for the respective partner function in the partner determination procedure.
Which of the following statements concerning pricing in SAP CRM business transactions is true? Condition types that are not included in the pricing procedure can be entered manually in a CRM transaction. Each item within a sales order can use its own pricing procedure. Only pricing procedures defined in SAP CRM can be used in a CRM transaction. Pricing results can be transferred (copied) from a quotation or contract to a sales order.
Which assignments do you have to make in Customizing when setting up the condition technique for pricing? Note: There are 3 correct answers to this question. Assignment of condition types to access sequence Assignment of condition tables to access sequence Assignment of condition types to pricing procedure Assignment of access sequence to pricing procedure Assignment of access sequence to condition type.
You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'. Which of the following can you use? Start condition Post Processing Framework Processing time Schedule condition.
Which Customizing settings are required to bill an SAP CRM sales order? Note: There are 2 correct answers to this question. Billing Relevance setting in CRM sales order Customizing Billing Relevance setting in ERP sales item Customizing Billing Relevance setting in CRM sales item Customizing Item category determination of the CRM billing item category.
What is the purpose of condition maintenance groups in CRM pricing? To determine which condition types can be changed manually within a business transaction To control the condition exclusion logic in business transactions To determine which condition types have to be maintained in SAP CRM and which in SAP ERP To bundle condition tables and condition types for condition maintenance.
What does partner processing within SAP CRM determine? Note: There are 3 correct answers to this question. The partners that are mandatory within business transactions The framework that is accessible for an Interaction Center agent The users who are authorized to maintain different business transactions The internal and external partners that are involved in transactions The sources that the system accesses to search for involved partners.
Where in Customizing do you assign access sequences for the partner functions? Within the partner function category Within in the relationship category Within the Partner determination procedure Within transaction type.
Which of the following are functions of the CRM Web Channel scenario? Note: There are 2 correct answers to this question. In a B2C Web Channel scenario, a new customer has a self-registration option. In a B2B Web Channel scenario, companies receive regular e-mail updates from their customers about purchased products and installation details. In a B2C Web Channel scenario, a new customer can access the Web Shop with a given user. In a B2B Web Channel scenario, there is a self-service information and maintenance tool for customers.
There are several Interaction Center (IC) functions that help agents to work effectively within the IC application. Which of the following features are related to agent guidance? Note: There are 2 correct answers to this question. Knowledge article routing Service - level workflows Interactive scripting Intent - driven interaction.
Which of the following are standard CRM Web Channel scenarios? Note: There are 2 correct answers to this question. Business to Consumer (B2C) Business to Business (B2B) Business to Partner (B2P) Business to Employee (B2E).
Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role? Note: There are 3 correct answers to this question. Maintain categorization schemas. Manage call lists. Create rule policies. Process the agent inbox. Maintain Internet Transaction Server settings.
A brand owner works together with some partners to position new products in the market. They implement partner channel management. Which functions can they now use? Note: There are 3 correct answers to this question. Collaborative Showrooms can be used to incorporate partners in the e-commerce strategy. Distributed order management can be used for brand owners to let partners fulfill their orders. Marketing and sales processes - but not service processes - can be integrated within partner channel management. Distributed knowledge management can be used to set up an indexed search between the partners. Workflow capabilities can be used to distribute leads that are created by the brand owner to the appropriate partner.
In CRM Field Applications, which object is used to set up the sites and to influence the data distribution logic from a business perspective? BDoc Modeler Administration console Mobile Application Studio Object management.
Which of the following areas in SAP CRM focuses on an indirect sales process? Web Channel Management Partner Channel Management Live Web Collaboration Lead Management.
A customer plans to implement CRM Field Applications. Which of the following functions and features are available on the customer's laptop without connecting to the back-end system? Note: There are 3 correct answers to this question. Determination of prices and discounts Determination of product availability Maintenance of calendar entries Creation of outbound deliveries Creation of quotations.
Which of the following can you search for in an SAP CRM B2B Web shop? Note: There are 3 correct answers to this question. Opportunities Quotations Leads Orders Contracts.
What can you do in the SAP CRM Web Channel? Note: There are 2 correct answers to this question. Create opportunities. Configure products using the Internet pricing and configurator (IPC). Create billing plans. Create orders with reference to a marketing campaign.
You want to assign a key account manager to a customer. How can you do this in the standard SAP CRM system? Create a business partner template Create a business partner relationship Create an account hierarchy Create an account classification.
What is the function of business partner roles? To identify the business partner number range To specify the tax rate To classify a business partner To determine the responsible sales organization.
SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware. What Customizing is required before this can take place? Material master classification Base hierarchies Item categories Condition data.
Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions? Note: There are 2 correct answers to this question. You must assign at least one determination rule to a transaction type. For the "Organizational Model" determination rule type, you have to assign responsibilities directly in the rule. You have to assign an organizational data profile to a transaction type. You must assign at least one determination rule to an organizational data profile.
For what purpose would you use account hierarchies? Note: There are 2 correct answers to this question. Account classification Pricing Contract management Reporting.
What is the common way to define multiple organizational structures in SAP CRM? Define multiple organizational structures using a matrix within the organizational model. Maintain organizational structures in SAP ERP and replicated them to SAP CRM. Integrate organizational structures for sales, service, and marketing in one organizational model. Use SAP GUI.
In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation? Account classification Business partner category Grouping Role.
You want to create a product promotion to be used in the Interaction Center or in the Web shop, and want to offer accessories for the new product. Where do you maintain accessories for the new product? In product master maintenance In Trade Promotion Management In the cross-sell/ up-sell/ down-sell rules In the top n list.
You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy. Which of the following are steps to enhance a product master in SAP CRM with new fields? Note: There are 3 correct answers to this question. Create new attributes and a set type. Assign a product category to a product master. Assign a set type to a product category. Maintain a product catalogue with a list of characteristics. Assign a new product type to a set type.
When replicating business partners from SAP CRM to SAP ERP, what information in the business partner record determines the account groups that are assigned to a customer master? Business partner category Account grouping Account type Classification.
What can you maintain in the SAP CRM organizational model? Note: There are 2 correct answers to this question. General attributes for organizational units Direct assignment of a responsible employee to an organizational unit Direct assignment of the responsible organizational unit in the employee master data Direct assignment of a responsible employee to a position.
You want to download existing SAP ERP customers to SAP CRM. Which Customizing steps must you perform? Create your own account group for the data transfer from SAP ERP to SAP CRM. Create the business partner account life cycle. Set up the mapping for the classification customer and an account group (PIDE). Set up the same number ranges in both systems (they must be equal).
Which of the following are part of a typical SAP CRM service process? Note: There are 2 correct answers to this question. Billing a service level agreement Performing resource planning for a service order Performing resource planning for a service confirmation Billing a service confirmation.
Which of the following are key capabilities of the SAP CRM application? Note: There are 3 correct answers to this question. Business planning Field applications Partner channel management Analytics Profitability analysis.
In a marketing training you explain the functions to create segmentation models, segments and target groups. Which key point should the users remember? A segmentation model can contain segments, target groups, or target groups that are based on a segment. A target group that is already based on a segment can be assigned to another segment. A target group is updated automatically. A segment is a finite list of business partners that match a corresponding profile.
Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest. Which transaction types can the agent use to capture the prospect's interest? Note: There are 2 correct answers to this question. Quotation Opportunity Activity Lead.
Which functions are available when you use the Opportunity of Type "sales methodology" in the standard SAP CRM system? Note: There are 2 correct answers to this question. Assessment (questionnaire) Offer management Sales assistant Marketing campaign reference.
What do you have to do to execute a marketing campaign? Note: There are 2 correct answers to this question. Release the action "Execute campaign" Set the status to "released". Assign a product to your campaign. Assign a target group to your campaign.
How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"? Note: There are 2 correct answers to this question. Create a new interactive report using the application wizard. Use the SAP InfoSet in the SAP GUI. Use the search function for activities. Create a new BI interactive dashboard with a BW query.
A business scenario requires you to create a new customer-specific transaction type for quotations. Which of the following are possible subsequent tasks after you create this transaction type? Note: There are 2 correct answers to this question. Maintain item category determination. Maintain copying control. Maintain a business context profile. Maintain a dispatching rule policy.
What tasks does an Interaction Center agent typically perform? Note: There are 3 correct answers to this question. Searches for an e-mail using the Interaction Center inbox. Qualifies a lead using a survey. Provides a solution to customer requests using the knowledge search. Answers questions on invoice amounts using the knowledge search. Runs a marketing campaign.
Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0. What should you consider during this upgrade project? Note: There are 2 correct answers to this question. "Core" business functions are automatically activated after the technical upgrade. Test catalogs for the business functions are included. Enhancements delivered with EHP1 are part of the new software. Enhancement package installation replaces Support Package installation.
The sales manager at your company needs a tool that can provide statistics for the number of activities completed in certain categories by the sales manager's department this month. Which tool do you recommend? Activity journal Action monitor Pipeline analysis Activity monitor.
Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call? Note: There are 2 correct answers to this question. Activity goal Product promotion list Questionnaire Campaign To-Dos.
Starting with a quotation document, you want to create a follow-up sales order document. Which of the following can you use to influence the copying control for business transactions? Note: There are 3 correct answers to this question. Copying control for transaction history Copying control for item categories Copying routines using a BAdI Copying control for transaction types Copying control for transaction profile.
You want to gather information from your customers. Which option within SAP CRM supports this requirement? E-mail Response Management System Partner Channel Management CRM Web Channel Survey tool.
Which of the following describes the business object of a transaction? Default item category Business agreement settings Leading business transaction category Transaction details.
Which of the following are possible influencing factors used in Customizing for item category determination? Note: There are 3 correct answers to this question. Item category usage Org. data profile Customer/material info record Transaction type Item category group.
What are Customizing characteristics for a new transaction type? Note: There are 2 correct answers to this question. A transaction type can have multiple profiles and procedures assigned to it. A transaction type can have only one leading transaction category. A transaction type must have an item category assigned to it. A transaction type can have multiple internal number range object assignments.
What is the advantage of the SAP enhancement package concept? When you use SAP enhancement packages, you no longer need to do any customizing, anything is preconfigured. You can selectively activate business functions to use specific functions or processes. You no longer need to run test cases because they are automatically triggered in the background when you implement an SAP enhancement package. When you use SAP enhancement packages, you no longer need to implement SAP Support Packages.
Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project? Note: There are 2 correct answers to this question. Implementation and test tools, for example the IMG or the Test Workbench Roadmaps providing links to accelerators and tools that perform project tasks Wizards that support the technical installation of the SAP CRM system Skill-based allocation reports to assign qualified employees to the project.
Which application can be integrated with SAP CRM to ensure that sales order items are delivered on time? Note: There are 2 correct answers to this question. SAP Supplier Relationship Management SAP Supply Chain Management SAP ERP SAP Product Lifecycle Management.
Which of the following functions related to SAP CRM processes are only available in SAP ERP? Note: There are 2 correct answers to this question. Billing Financial Accounting Business Partner Management Logistics Execution System.
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