CIS - FSM 2

Location, skills, and availabily are used to determine what?. The best field agent for a task. Customer preferred technicains. Work order qualification. Agent schedules.

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?. Initiation. Qualification. Analyze and Improve. Delivery and Confirmation.

What determines if a rejected task is dybamically assigned to the same agent in the next 24 hours or not ?. A system properly. Unassignment constraints. Agent task rejection preferences. Multiple assignment rules.

Configuring SMS notification to customers that include an agent's current location and estimated time of arrival depends on which plugins ?. Notify - Twilio Direct Driver. Notification Preferences for Field Service. Push Notification for Field Service. Field Service Management - Customer Experience.

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if? (Choose trhee.). The parts scheduling plugin is activated. The Reserve parts in agent stockroom configuration option is enabled. The field agent has preferred stockrooms defined. The part is available in the agent's personal stockroom. The part is available in the assignment group's stockroom.

Map page markers, map filters, and map data are key components of what ?. Territory Management. Geolocation. Dispatcher Workspace. Advanced Map Pages.

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?. Agent Location History Map. Territory Management. Dispatch Map. My Dispatch Queue.

Which reason can field agents provide when rejecting tasks that were assigned to them?. Type of work not preferred. Skills mismatch. Not a preferred customer. Parts unavailable.

What is used organize work into task and can also be published in the service catalog as catalog items?. Work order templates. Appointment booking. Dynamic scheduling. Service level agreements.

What can be used to separete field service management data, processes, and administrative tasks into logical groupings called domains ?. Bucketing. Domain separation. Domain scheduling. Groups.

Which ServiceNow integration for Field Service Management (FSM) are available ? (Choose two.). FSM integration with Project Portifolio Management (PPM). Work Order Management Integration. Asset Management integration. Outlook Calendar Integration. Customer Service Management (CSM) Integration.

What needs to be enable in the field service configuration order to allow customer to digitally sign and confirm work order ?. Work notes are required to close a task. Managed documents and task activities. Signature Capture and PDF Order Summary. Copy task work notes to request.

Enabling the use dispatch queue option in the filed service configuration allows dispatchers to?. Use agent or task scheduling. Use the dispatch queue for manual assignment of tasks. Assign tasks based on assignment group coverage areas. Auto-select agents for tasks based on skill.

What is used to categorize diffente types of work for time reporting?. Time Cards. Rate Types. Rate Models. Rate Lines.

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?. Manual calculation. Pre-defined routes. Straight lines estimates. It cannot be estimated.

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?. Constraints are overridden and the task is assigned. The task is returned to the peding dispatch state. The task is set to the unassigned state. Constraints are presented to dispatcher for override confirmation.

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?. Transfer order line. Consumable model. Work order task. Part requirement.

Which mobile application does field service use?. Now Mobile. Mobile Agent. Mobile Studio. Mobile Onboarding.

What assignment method use this calculation for task assigment '(Critera_1 x Critera_1 weight) / total criterion weight + (Critera_2 x Critera_2 weight) / total criterion weight + (Critera_3 x Critera_3 weight) / total of criterion weight' ?. Dynamic scheduling. Manual task assignment. Auto-assignment. Workflow task assignment.

Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?. 5. 10. 15. 20.

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens ?. Tasks are auto-assigned as soon as they are ready to be assigned. Tasks which are ready to be assigned are selected at the defined interval and assigned. Tasks are auto-assigned as soon as they reach the qualified state. Tasks are added to a batch and auto assigned at the defined interval.

Task filters, task ordering rules, and un-assignment constraints are key companents of which feature?. Workflows. Qualification. Auto Assignment. Dynamic Scheduling.