A Salesforce Admin enables "Allow Members to Flag" in Community Workspaces.
Which two content types can members flag as inappropriate? Choose 2 answers Files Articles Posts and Comments Topics.
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of license types will enforce username uniqueness across all Salesforce organizations and Communities? Customer Community and Partner Community Customer Community, Customer Community Plus, and Lightning External Apps Lightning External Apps Plus and Lightning External Apps Partner Community and Lightning External Apps Plus (Note: also Employee Community).
Universal Containers (UC) wants Lightning Experience-enabled employees who have Salesforce user licenses to access a Community. The employee profiles have been added to the Community membership.
How should the Community Cloud consultant educate employees on how to access the Community? Direct employees to the global header. Direct employees to the App Launcher. Recommend employees use a separate username for Community access. 43.Advise employees to use the "Login in as" functionality.
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:
• Partner users should only see Accounts and Cases that they have access to.
• A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account.
• Partner users must be able to collaborate within the private Groups of which they are members.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers
Use Partner Account Relationship Data Sharing Rules. Set External User Organization-wide Defaults to Private on the Account and Case Object. Configure an Owner-based Sharing Rule on the Account and Case Object. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
Universal Containers builds a Community on the Customer Service Template. The Community Manager needs to add rich content and collaboration capabilities (e.g., feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder? Create an object page, add the components, and publish. Edit the object page, add the components, and publish. Add a page variation, add the components, set the page as active, and publish. 45.Install the collaboration Lightning app, add the app components to the page, and publish.
Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its members.
How can the Administrator help measure the engagement and adoption in the Community on an ongoing basis? Create custom Reports and Dashboards, and share them with Community managers. Set periodic email delivery for standard reports and dashboards. Download and install a Community Management package from AppExchange. Configure Google Analytics for the Community.
Universal Containers wants the Community login page to display its company logo.
How can the Salesforce Administrator accomplish this in the Community Workspace? Upload a logo image file in Login and Registration. Use a Login Flow component to display a logo splash screen. Reference the logo design token in the CSS Editor page. Specify a new Community login page that uses the logo.
Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:
• Support encryption at rest.
• Show decrypted data in the UX (user experience) to users with permissions.
• Encrypt all Community data.
How should the Salesforce Administrator fulfill this requirement? Encrypt data in portals, but not in Communities. Create encrypted fields for Community data. Leverage Salesforce Shield to encrypt and decrypt all data at rest. Install a third-party app from AppExchange to encrypt the data at rest.
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community.
Where can the Salesforce Admin configure the languages supported for this Community? Community Settings Force.com Sites Community Builder Site.com Studio.
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g., removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers Activate "Allow Members to Flag" for certain members. Activate a moderation rule for certain members. Assign the "Moderate Communities Files" permission to these members. Assign the "Moderate Communities Feeds" permission to these members.
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilize to build the Community? Choose 1 answers Tabs + Visualforce Community koa or Kokua Community template Salesforce Sites Lightning Community.
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records.
Which three actions should the Community Cloud consultant take to solve this issue? Choose 3 answers Add an HTML component with a link to the Store Locations Community page. Add the Store Locations object pages to the Community navigation. Define the Store Locations object in the Global Search Results component. Enable Read access on the user profile to the Store Locations object. 52.Associate a tab to the Store Locations object.
Universal Container's Community Manager wants to better measure the Community adoption and engagement.
Which approach should the manager use? Install the Salesforce Community Management AppExchange package. Use Google Analytics to generate the adoption report. Use Data Loader to download the user data to generate a pivot table in Excel. 53.Install the wave dashboards for Communities.
Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the Community.
How should the Community Cloud consultant meet this requirement? Assign separate Visualforce pages for each department. Develop a login flow with unique endpoints for each department. Create content using Content Management in Workspaces. Target employees using audiences based on User object criteria.
Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?
Note: All Navigation Menu Item type are: Community Pages, External URL, Global Action, Menu Label, Navigation Object, Salesforce Object. Salesforce Objects, Community Pages, App Launcher, External URL Salesforce Objects, Topics, Community Pages, External URL, Forecast Salesforce Objects, Topics, External URL, Lightning Component, Community Pages Salesforce Objects, Global Actions, Community Pages, External URL.
Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the Assets tied to their Accounts.
Which action should the Salesforce Administrator take when setting up Asset Sharing to ensure that Community users can see their Account's Assets? Choose 1 answers Implement the role hierarchy on the Customer Community. Use Apex Managed sharing to grant access to the Community users. Set up a Sharing Set that references the Account Id on the Asset. Create a Sharing Rule for each Account.
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account.
How should the Salesforce Admin fulfill this requirement? Add a third role to the partner account hierarchy for the CEO partner user. Promote the CEO partner user to delegated admin on the partner account. Make the CEO partner user the owner of the partner account Assign Super User access to the CEO partner user on the Contact page.
Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identified a group of Partners to collaborate with during the entire acquisition process. These Partners are members of NTO's Partner community.
Which option should NTO use to ensure that only the selected group of Partners have visibility to the acquisition? @Mention only selected collaboration Partners. Create an Unlisted Chatter Group for selected collaboration Partners. Set Chatter group email settings for selected collaboration Partners to Limited. Manually share records with selected collaboration Partners.
Universal Containers needs to create a Support Community with the following requirements:
• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
• Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? Choose 2 answers Select the Community User Visibility checkbox. Set up Delegated Admin access for customer users. Enable Super User access for customer users. Create a Sharing Set on the case object.
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related Contacts when a new business Opportunity is marked as Closed Won.
Which approach should the Community Cloud consultant recommend to accomplish this? Use a Schedule Report that alerts the Salesforce Administrator of new Contacts. Use a trigger to create Community users for all related Contacts on the Account. Send an email to the Administrator when the Opportunity is marked closed Won so they can create Users. Use a Workflow Rule to create a Task for the Administrator with the list of contacts that should be Users.
Universal Containers wants to drive engagement for its Community, and is encouraging users to watch videos and take training.
Which three actions should a Community Cloud consultant take to create recommendations in a Community? Choose 3 answers Connect to the Einstein Recommendation API. Enter a description of the recommendation. Click "Upload Image" to include an image with your recommendation. Enter a label for the button in the recommendation. Select a custom recommendation channel in the Marketing Cloud.
Universal Containers plans to use person accounts for their external consultants. They need to allow their consultants to register using the Community.
How can a Salesforce Admin enable this capability in Community using configuration? Allow users to self-register and create a workflow to update contacts to Person Accounts. Enable Allow External Users to Self-register in Community Management and leave the account field blank. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts. Add a Person Account option to the user registration page and have the option selected by default.
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:
• 120,000 partner accounts
• Minimize the number of partner account roles
• Partner account is made up of sales employees and sales managers
• Sales employees only have access to their data
• Sales managers have access to all sales employees data
What are the two most efficient ways for the Salesforce Admin to fulfill these requirements? Choose 2 answers Make the sales manager the Super User on the partner account. Set up partner accounts with two roles. Use sharing rules to grant sales managers access to sales employees' data. Set up partner accounts with one role.
Universal Containers is rapidly expanding its Partner network across Latin America and Europe and has received feedback that Partner engagement has been hampered by the lack of resources in the Partners' native languages.
Which three individual steps should a Community Cloud consultant take to provide a better experience for these international Partners? Choose 3 answers Embed a link to Google Translate in all pages Enable multiple languages in the knowledge language settings. Use the Language Selector Component to let users select their preferred language. Set up custom URLs to route users from country domains to the correct Community pages. Set up Translation Workbench and ensure translators are assigned.
Northern Trail Outfitters launched a Lightning Community. Community members report being unable to view the menu option to see their orders. The Salesforce Administrator has validated the following:
• The user profile has Read access to the Work Order object.
• The user profile has membership to the Community.
What should the Salesforce Administrator verify to troubleshoot this issue? Work Order is added to the Navigation Menu in Administration. The Work Order tile is added to Community Workspaces. The Work Order component is marked publicly viewable. Work Order is added to the Navigation Menu in Community Builder.
Universal Containers (UC) recently built a Community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view their invoices immediately after creation.
Which Salesforce feature should the Community Cloud consultant recommend? Files Sync Chatter and Files External Services Files Connect.
A company recently launched its first Lightning Community using the Partner Central template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes.
How can the Community Cloud consultant meet these requirements? Export the first Lightning Community as a template and create new Communities using the exported template. Create a Change Set to include the changes from the first Lightning Community and create new Communities using that Change Set. Create new Communities using the Build Your Own template and repeat all set-up steps for each cloned Community. Use the Partner Central template and repeat all of the set-up steps for each cloned Community.
A Community Cloud consultant distributes a specialized real estate management Community using a Lightning Bolt solution.
Which two items can be included in the Lightning Bolt solution? Choose 2 answers
Note: Can be include Custom Lightning Community template but not standard Custom applications AppExchange applications Flows and Flow Categories Standard Lightning Community templates.
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to log in to the new Community. UC wants the link to last longer than seven days.
How can a Community Cloud consultant change the validity period of the link to meet this requirement? Create a custom login flow that modifies the setting. Configure the Outlook Exchange Server settings. Edit the setting in the Welcome Email template. Change the Link Valid Period setting on the Communities Settings page.
Which aspect of Reputation can an Administrator configure?
Note: Search in the link "disableReputationRecordConversations" Select badges for each reputation level from a provided icon library. Add new reputation levels automatically when specified point thresholds are reached. Exclude contributions to records when counting points toward reputation levels. Disable reputation for specific members in the community by user profile.
A Salesforce Admin at Universal Containers needs an efficient way to update the color palette in their newly created Community.
What three things should the Salesforce Admin do to brand this Community using Community Builder? Choose 3 answers Adjust the color palette from the Salesforce1 mobile app. Choose colors for the text and border elements. Upload the Universal Containers logo image to create a custom color palette. Apply a color scheme that is appropriate for the template all at once with the color palette. Submit a URL reference of a site where the color palette will be matched automatically.
Northern Trail Outfitters has recently launched a Partner program to increase sales. The VP of Sales has the following goals:
• Drive more revenue from sales channels.
• Allow channel Partners to provide service to buyers.
• Get deal visibility in real time.
Which option should Northern Trail Outfitters consider to meet these requirements? Direct Pricing for Community Cloud Guided Selling for Community Cloud Sales Channels for Community Cloud CPQ for Community Cloud.
Unauthenticated users are unable to see some articles on a Universal Containers Community. Universal Containers has articles associated to the Public Knowledge Base channel and Topics associated to the correct data categories.
How should the Salesforce Admin troubleshoot this issue? Enable public access for the Community in Setup and the Guest User profile. Check the Article type permissions on the Guest User profile. Create a new data category specifically for Guest Users to display articles. Create a Featured Topic in the Community Builder to display articles.
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers Add discussions on topics that can be published in the Community. Enable the Service Cloud features to be used in the Community, including knowledge and Case. Create email templates to be used in the Community Gather branding assets, including images and logo for the Community. Configure a search for articles and discussions in the Community.
Universal Containers has created a new Lightning Community in the sandbox using the Partner Central template. The Partner Community is built using standard Lightning Components, custom Lightning Components, and object pages.
What should the Administrator use to migrate changes from sandbox to production? Change sets Template export Metadata API Force.com IDE.
The product marketing team is revising its product data sheets and FAQ documentation to support major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers Create a new navigational topic for "New Products" and make sure the new articles are assigned to that topic. Use the Recommendations component to promote specific articles to defined groups of users (Channels). Use the Featured Topics component to promote the topics related to these new articles. Place hotlink URLs to these topics in the header component. Make sure that the right fields in the knowledge object are indexed to improve results in the Universal Search component.
Universal Containers (UC) recently went live with its new Customer Community. UC has received cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them.
What is the final step the Administrator should take to ensure user membership to the Community? Use a permission set to give users access to the Community. Ensure the "Send Welcome Email" checkbox is selected. Publish the Community using the Community Builder. Assign the "UC Customer Community" profile in Administration.
Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce mobile app.
Which three Salesforce editions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Salesforce Essentials and Customer Community Professional Edition and Customer Community Plus Enterprise Edition and Customer Community Plus Enterprise Edition and Customer Community Unlimited Edition and Customer Community.
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community.
What should a Community Cloud consultant suggest as a method of implementation? Use the standard Files component and define the third-party billing system as a source. Create a custom Lightning Component to display the information in an iframe. Configure Files Connect and include the external object in the global search. Configure Salesforce Connect and define the required External Objects.
Universal Containers needs to set up a custom domain to create a branded Community experience with increased domain security.
Which three steps should a Salesforce Admin take to meet these requirements? Choose 3 answers Add the certificate that supports the specified domain. Configure profile/permissions for a Public user. Select the option to allow Advanced Security in Community Management. In Setup, select Domains and click Add a Domain. Create a new certificate using Certificate and Key Management.
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