CSA 2026 - 01

What module in the Service Catalog application does an Administrator access to begin creating a new item?. Maintain Categories. Maintain Items. Content Items. Items.

In what order should filter elements be specified?. Field, Operator, then Value. Field, Operator, then Condition. Operator, Condition, then Value. Value, Operator, then Field.

What is a Record Producer?. A Record Producer is a type of Catalog Item that is used for Requests, not Services. A Record Producer creates user records. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog.

Which of the following allows a user to edit field values in a list without opening the form?. Data Editor. Edit Menu. List Editor. Form Designer.

Which one of the following statements is a recommendation from ServiceNow about Update Sets?. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions. Use the Baseline Update Set to store the contents of items after they are changed the first time. Once an Update Set is closed as ג€Completeג€, change it back to ג€In Progressג€ until it is applied to another instance.

The display sequence is controlled in a Service Catalog Item using which of the following?. The Default Value field in the Catalog Item form. The Sequence field in the Catalog Item form. The Order field in the Variable form. The Choice field in the Variable form.

Which type of tables may be extended by other tables, but do not extend another table?. Base Tables. Core Tables. Extended Tables. Custom Tables.

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?. They direct the user to a record producer. They direct the user to a catalog property. They direct the user to a catalog UI policy. They direct the user to a catalog client script.

Which of the following statement describes the purpose of an Order Guide?. Order Guides restrict the number of items in an order to only one item per request. Order Guide provide a list of guidelines for Administrators on how to set up item variables. Order Guide provide the ability to order multiple, related items as one request. Order Guides take the user directly to the checkout without prompting for information.

From the User menu, which actions can a user select? (Choose three.). Send Notifications. Log Out ServiceNow. Elevate Roles. Impersonate Users. Order from Service Catalog. Approve Records.

What information does the System Dictionary contain?. The human-readable labels and language settings. The definition for each table and column. The information on how tables relate to each other. The language dictionary used for spell checking.

Which one of the following statements best describes the purpose of an Update Set?. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems. By default, an Update Set includes customizations, Business Rules, and homepages. An Update Set is a group of customizations that is moved from Production to Development. By default, the changes included in an Update Set are visible only in the instance to which they are applied.

When working on a form, what is the difference between Insert and Update operations?. Insert creates a new record and Update saves changes, both remain on the form. Insert creates a new record and Update saves changes, both exit the form. Insert saves changes and exits the form, Update saves changes and remains on the form. Insert saves changes and remains on the form, Update saves changes and exits the form.

What is the Import Set Table?. A table where data will be placed, post-transformation. A table that determines relationships. A staging area for imported records. A repository for Update Set information.

Which are valid Service Now User Authentication Methods? (Choose three.). XML feed. Local database. LDAP. SSO. FTP authentication.

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?. RITM (Number)>REQ (Number)>PROCUREMENT (Number). REQ (Number)>RITM (Number)>PROCUREMENT (Number). REQ (Number)>RITM (Number)>TASK (Number). FULFILLMENT (Number)>RITM (Number)>TASK (Number).

Which of the following is true of Service Catalog Items in relation to the Service Catalog?. They run behind the scenes. They are the building blocks. They are optional. They provide options.

Table Access Control rules are processed in the following order. any table name (wildcard), parent table name, table name. table name, parent table name, any table name (wildcard). parent table name, table name, any table name (wildcard). any table name (wildcard), table name, parent table name.

A knowledge article must be which of the following states to display to a user?. Published. Drafted. Retired. Reviewed.

Which one of the following statements describes the purpose of a Service Catalog flow?. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications.

A Service Catalog may include which of the following components?. Order Guides, Exchange Rates, Calendars. Order Guides, Catalog Items, and Interceptors. Catalog Items, Asset Contracts, Task Surveys. Record Producers, Order Guides, and Catalog Items.

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?. A metric is a report gauge used on homepages to display real-time data. A metric is used to measure and evaluate the effectiveness of IT service management processes. A metric is a time measurement used to report the effectiveness of workflows and SLAs. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Which of the following statements is true when a new table is created by extending another table?. The new table archives the parent table and assumed its roles in the database. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table.

Which group of permissions is used to control Application and Module access?. Access Control Rules. UI Policies. Roles. Assignment Rules.

What is the function of user impersonation?. Testing and visibility. Activate verbose logging. View custom perspectives. Unlock Application master list.