CSA 2026 - 02

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.). Banner Image. Record Number Format. Browser Tab Title. System Date Format. Form Header Size.

When using the Load Data and Transform Map process, what is the Mapping Assist used for?. Mapping fields using the Import Log. Mapping fields using Transform History. Mapping fields using an SLA. Mapping fields using a Field Map.

Reports can be created from which different places in the platform? (Choose two.). List column heading. Metrics module. Statistics module. View / Run module.

What is the platform name for the User table?. u_users. sys_users. x_users. sys_user.

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.). Service Processes. User Permissions. Tables and Fields. A Database. The Dependency View.

Access Control rules may be defined with which of the following permission requirements? (Choose three.). Roles. Conditional Expressions. Assignment Rules. Scripts. User Criteria. Groups.

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.). onSubmit. onUpdate. onCellEdit. onLoad. onEdit. onChange. onSave.

Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.). Discovery. IntegrationHub ETL. Finder. CMDB Plug-in. CMDB Integration Dashboard.

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?. Answer Agent. live Feed. Virtual Agent. Connect Chat.

What is a Dictionary Override?. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services. A Dictionary Override is a task within a flow that requests an action before the flow can continue. A Dictionary Override sets field properties in extended tables.

Buttons, form links, and context menu items are all examples of what type of functionality?. Business Rule. UI Action. Client Script. UI Policy.

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?. report. flow. event. task.

How are Workflows moved between instances?. Workflows are moved using Update Sets. Workflows are moved using Transform Maps. Workflows are moved using Application Sets. Workflows cannot be moved between instances.

Knowledge Base Search results can be sorted by which of the following? (Choose three.). Most recent update. Popularity. Relevancy. Manager assignment. Number of views.

What is a characteristic of importing data into ServiceNow?. An existing Transform Map can be used one time on the same import set. Coalesce fields are used only after running Transform. Any user can manage and set up import sets. An existing Transform Map can be used multiple times on the same import set.

Which term refers to application menus and modules which you may want to access quickly and often?. Breadcrumb. Favorite. Tag. Bookmark.

Which tool is used to have conversations with logged-in users in real-time?. Connect Chat. Now Messenger. User Presence. Comments.

Which three Variable Types can be added to a Service Catalog Item?. True/False, Multiple Choice, and Ordered. True/False, Checkbox, and Number List. Number List, Single Line Text, and Reference. Multiple Choice, Select Box, and Checkbox.

Where can Admins check which release is running on an ServiceNow instance?. Memory Stats module. Stats module. System.upgraded table. Transactions log.

What is a schema map?. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items. A schema map graphically organizes the visual task boards for the CMDB. A schema map graphically displays the Configuration Items that support a business servic. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema.

When searching using the App Navigator search field, what can be returned? (Choose four.). Names of Applications and Modules. Names of Modules. Names of Applications. Favorites. History Records. Titles of Dashboard Gauges.

What is a formatter? Select one of the following. A formatter allows you to configure applications on your instance. A formatter is a form element used to display information that is not a field in the record. A formatter allows you to populate fields automatically. A formatter is a set of conditions applied to a table to help find and work with data.

Which would NOT appear in the History section of the Application Navigator?. Records. UI Pages. Lists. Forms.

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?. Service Catalog variables can only be used in Record Producers. Service Catalog variables can only be used in Order Guides. Service Catalog variables cannot affect the order price. Service Catalog variables are global by default.

Which of the following is used to initiate a flow?. A Trigger. Core Action. A spoke. An Event.