CSA 2026 - 03

What is the purpose of a Related List?. To create a one-to-many relationship. To dot-walk to a core table. To present related fields. To present related records.

A REQ number in the Service Catalog represents`¦. the order number. the stage. the task to complete. the individual item in the order.

Which one of the following statements is true about Column Context Menus?. It displays actions such as creating quick reports, configuring the list, and exporting data. It displays actions related to filtering options, assigning tags, and search. It displays actions related to viewing and filtering the entire list. It displays actions such as view form, view related task, and add relationship.

Which one of the following statements applies to a set of fields when they are coalesced during an import?. If a match is found using the coalesce fields, the existing record is updated with the information being imported. If a match is not found using the coalesce fields, the system does not create a Transform Map. If a match is not found using the coalesce fields, the existing record is updated with the information being imported. If a match is found using the coalesce fields, the system creates a new record.

The baseline Service Catalog homepage contains links to which of the following components?. Record Producers, Order Guides, and Catalog Items. Order Guides, Item Variables, and flows. Order Guides, Catalog Items, and flows. Record Producers, Order Guides, and Item Variables.

How is the Event Log different from the Event Registry. Event Log contains generated Events, the Event Registry is a table of Event definitions. Event Log is formatted in the Log style, the Event Registry displays different fields. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period). Event Log is the same as the Event Registry.

What is generated from the Service Catalog once a user places an order for an item or service?. A change request. An Order Guide. A request. An SLA.

Which technique is used to get information from a series of referenced fields from different tables?. Table-Walking. Sys_ID Pulling. Dot-Walking. Record-Hopping.

Which one of the following statements describes the contents of the Configuration Management Database (CMDB). The CMDB contains data about tangible and intangible business assets. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company. The CMDB archives all Service Management PaaS equipment metadata and usage statistics. The CMDB contains ITIL process data pertaining to configuration items.

Which statement is true about business rules?. A business rule must run before a database action occurs. A business rule can be a piece of Javascript. A business rule must not run before a database action occurs. A business rule monitors fields on a form.

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?. Knowledge. ServiceNow Wiki. Knowledge Now. SharePoint.

Which tool should be used to populate commonty used fields in a form?. Template. Formatter. Reference Qualifier. Assignment Rule.

What is the primary application used to load data into ServiceNow?. Service Level Management. Configuration. System Import Sets. System Update Sets.

Access Control rules may provide access security for which of the following database objects?. For a specific role, group, or user. For a specific row, column, or table. For specific groups. For a specific CMDB Configuration item.

What is the difference between a UI Policy and Data Policy?. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Polícies are set only by web services. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions. Data Policies run only after UI Policies run successfully.

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?. Have them clear their cache. Have them use the gear icon to set the employee's time zone. Recommend they use Chrome, instead of Explorer. Have them correct the time zone on their computer.

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group. For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements?. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facílities. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?. Select Normal role. Log out and back in. Select Global Update Set. End Impersonation.

Which section of the ServiceNow UI allows you to perform a global search?. Application Navigator. Banner frame. Content frame. List pane.

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?. Create Record Producer and use the Available For list to specify First Line [sn first line] role. Create Catalog Item and use the Not Available list to specify the Manager Group. Create Catalog Item and use the Available For list to specify ITIL [itil] role. Create Order Guide and use the User Criteria list to specify First Line [sn first line] role.

Which tool is used for creating dependencies between configuration items in the CMDB?. CI Relationship Editor. CMDB Builder. CI Class Manager. CI Service Manager.

Which of the following are not included in an Update Set, by default? (Choose four.). Homepages. Data. Database changes. Scheduled Jobs. Schedules. Published Workflows.

What do you call any component that needs to be managed in order to deliver services?. CSDM Items. CMDB. Configuration item. Service Offerings.

How is a group defined in ServiceNow?. A group is one record stored in the Group Type [sys user group.type] table. A group is one record stored in the Group [sys user group] table. A group defines a set of users that share the same location. A group defines a set of users that share the same job title.

ServiceNow contains a resource which provides the following: A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?. Common Services Data Model (CSDM). Information Technology Service Management (ITSM). Configuration Management Database (CMDB). Information Technology Infrastructure Library (ITIL).