CSA 2026 - 04

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.). Select Fields and Columns module. Right click on form header, select Configure > Form Layout. Click on context menu, select Configure > Form Designer. Select Field Class Manager module.

What is specified in an Access Control rule?. Groups, Conditional Expressions and Workflows. Table Schema, CRUD, and User Authentication. Object and Operation being secured; Permissions required to access the object. security admin.

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: Incidents where the state is Closed Incidents where Assignment Group is Network After clicking the Funnel icon, what should the user do?. Define the first condition; click AND button; define second condition; click Run. Define the first condition; click AND button; define second condition; press enter. Define the first condition; click OR button; define second condition; press enter. Define the first condition; click > icon on breaderumb, define second condition; click Run.

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as. an action. a connection. an integration step. a spoke.

Whatis a role in ServiceNow?. A role is one record in the Role [user_sys_role] table. A role is a set of modules for a particular application. A role is one record in the Role [sys_user_role] table. A role is a persona used in Live Feed Chat.

Which of the following protects applications by identifying and restricting access to available files and data?. Application Configuration. Verbose Log. Access Control Rules. Application Scope.

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?. Process Automation > Workflow Editor. Process Automation > Active Flows. Process Automation > Flow Designer. Process Automation > Flow Administration.

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?. Report Dashboard > Create New. Performance Analytics > Reports. Reports > Getting Started. Reports > Create New.

What do you need to do before you can use an Application-based trigger in your flow?. Activate application trigger spoke. Activate application spoke, and plug-ins as needed. Assign Application trigger role [sn app. trigger write] to SME. Activate application plugins only.

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?. incident.major_incident. incident||major_incident. ncident<=>major_incident. Incident.Major_Incident.

What type of field allows you to look up values from one other table?. Reference. Verity. Options. Dot walk.

How do you make a list filter available to everyone?. Assign a name, set visibility, and save. Assign a group, set visibility, and save. Make active, assign a name, and save. Make active, set visibility, and save.

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?. Add the Department Manager group to the catalog item's user criteria. Add the Department Manager group to the catalog item's ACL. Only publish the item in the HR service catalog. Use a Dept Mgr ACL on the HR service catalog.

What is a quick way to create a report from a list view?. Apply filter, right click on column header, select Bar Chart. Click Funnel, define filter conditions, click Create Report. Click on filter breadcerumb, drag and drop on the Report > Create New module. Apply filter, right click on column header, select Create Report.

When moving multiple update sets at one time, what might you do to facilitate the move?. Batch. Verify. Test. Preview.

What are three security modules often used by the System Administrator? (Choose three.). System Properties > Security. System Security > Access Control (ACL). System Security > High Security Settings. Self-Service > My Access. Utilities > Migrate Security.

Which one statement correctly describes Access Control rule evaluation?. Table access rules are evaluated from the general to the specific. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed. The role with the most permissions evaluates the rules first. If more than one rule applies to a record, the older rule is evaluated first.

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?. Common Service Data Model (CSDM). Service Mapping Utility (SMU). Service Schema Map (SSM). CMDB Class Manager (CMDBCM).

What field contains a record's 32-character, unique identifier?. sys_id. rec_id. sn_rec_id. sn_sys_id.

Which of the following statements describes how data is organized in a table?. A column is one field and a record is one row. A column is a field in the database and a record is one user. A column is one field and a record is one column. A column contains data from one user and a record is one set of fields.

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?. Service Level Agreements. Task Escalation Clock. Inactivity Monitor. Response Time Clock.

The ServiceNow platform includes which types of interfaces? (Choose three.). Now Mobile Apps. Agent Control Center. Back Office Dashboard. Service Portals. Now Platform& User Interfaces.

What is (are) best practice(s) regarding users/groups/roles? (Choose two.). You should never assign roles to groups. You should assign roles to users. You should add users to groups. You should assign roles to groups.

What are two ways to generate an Event? (Choose two.). Business Rule. Workflow. Log entry. Knowledge article publication.

What icon do you use to change the label on a Favorite?. Pencil. Hamburger. Clock. Three dots.