CSA 2026 - 05

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.). Make sure the latest flows are activated. Impersonate the requester to ensure the form works. Make sure the requester's user record has a manager specified. Use the instance Incognito setting to quickly toggle between requester and approver. Use your Admin account, so you can approve the items quickly.

Which of the following is used to categorize, flag, and locate records?. Search. Bookmarks. Favorites. Tags.

Which one of the following is NOT a type of Visual Task Board?. Flexible. Freeform. Feature. Guided boards.

Which one of the following is an accurate list of changes that are captured in an Update Set?. Changes made to: tables, forms, schedules, and client scripts. Changes made to: tables, forms, Business Rules, and data records. Changes made to: tables, forms, groups, and configuration items (Cls). Changes made to: table, forms, views, and fields.

When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?. u_abc. snc_abc. abc. sys_abc.

What are the steps to retrieve an Update Set?. Verify Update Set is Complete, Retrieve, Preview, Apply. Verify Update Set is Complete, Test Connection, Apply. Verify Update Set is Complete, Test Connection, Commit. Verify Update Set is Complete, Retrieve, Preview, Commit.

Whats a Notification?. A new Knowledge article created by a Business Rule. A tool for alerting users that events that concern them have occurred. An email file attachment. A message through Connect related to a Change Request.

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [lincident] and | Problem [problem] tables?. Assignment [assignment]. Service [service]. Workflow [workflow]. Task [task].

What do you activate when you want to add applications or functionality within your development instance?. App Package. Updated Pack. Plugin. App Updated Set.

When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?. Run Transform. Execute Transform. Import Dataset. Run Import.

What needs to be specified, when creating a Business Rule? (Choose four.). Table. Script to run. Update set. Timing. Application scope. Condition to evaluate. Who can run.

What is used frequently to move customizations from one instance to another?. Update Sets. Code Sets. Configuration Logs. Local Sets.

What would NOT appear in the Application Navigator if "service" is typed into the filter field?. Configuration > Business Services. Self-Service > Knowledge. Service Portal > Widgets. Incident > Assigned to me.

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned. The manager does not have the itil role. The manager is not a member of the Service Desk group. The manager is not a member of the Network and Hardware groups.

What import utility do you use when the field names on the import set match the name of the fields on the Target table?. Schema Mapping. Automatic Mapping. Mapping Assist. Mapping Dashboard.

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?. Select Data Source, Schedule Transform. Load Data, Create Transform Map, Run Transform. Define Data Source, Select Transform Map, Run Transform. Select Import Set, Select Transform Map, Run Transform.

What are the steps for applying an update set to an instance?. Retrieve, Preview, Commit. Specify, Transform, Apply. Retrieve, Assess, Apply. Get, Test, Push.

Whatis a sys jd. Unique 32-character identifier that is assigned to every record. A client-side Business Rule. A server-side Business Rule. Unique 64-character identifier that is assigned to every record.

What is a no-code approach to control the mandatory or read-only state of a form field?. UI Action. Client Script. UI Rule. UI Policy.

Which icon would you double click, to expand and collapse the list of all Applications and Modules?. Star. Clock. Application. Funnel.

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other Cls?. Schema Map. Dependency View. Dependency Map. Database View |.

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.). Local Sources (i.e. XML, CSV, Excel). Implementation Spoke. DataHub. Network Server. LDAP Connection. JDBC Connection.

When importing data, what happens to imported rows, if no coalesce field is specified?. All rows are rejected from the import, as coalesce field is required. All rows are treated as new records. No existing records are updated. Duplicate rows are rejected from the import. All rows are treated as new records, but errors will be flagged in the import log.

What type of field has a drop down list, from which you can pick from pre-defined options?. Choice. Picker. Option. Drop down.

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?. agent Workspace. Chat bot. Virtual Agent. Knowledge Chat.