CSA 2026 - 06

Which field (or fields) is used as a unique key during imports. Coalesce Fields. Match Fields. Key Fields. Sys IDs.

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?. Look up their password, so you can login with their account. Initiate a Connect Chat session. Install the Bomgar plug-in. Impersonate the user.

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what?. Show Choice List. Configure Task. Show Options. Configure Lists.

Which module is used to access the knowledge bases which are available to you?. Knowledge > Home. Self Service > Knowledge. Knowledge > All. Knowledge > Knowledge Bases.

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?. trigger runtime value. sequence runtime value. Starting runtime value. Data pill runtime value.

The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?. Request + Response. Save + Update. Write + Read. Submit + Query.

Which module would you use to customize your instances banner image, text and colors?. System UI > UI Pages > Branding. Service Portal > Portals > Branding. System Properties > Basic Configuration UI16. System Properties > Branding.

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?. Database View. Many to Many. One to Many. Extended.

Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?. Add the role Log Write [sn log write] to the Impersonator Group. Create user update set for impersonation tracking. Activate the glide.sys.log impersonation prop. From User icon, select Elevate Roles.

Which module is used as the first step for importing data?. Coalesce Data. Import Data. Load Data. Transform Data.

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.). On list Context Menu, select Group By > Category. On the Filter Menu, select Group By > Category. On the Category column title, click Context menu > Group By Category. On Navigator Filter, type tablename.group.category and press enter.

What are examples of Core tables in the ServiceNow platform?. Configuration, Connect, Chat. Team, Party, Awards. User, Task, Incident. Work, Caller, Timecard.

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?. Create Record Producer. Create Catalog Item. Create Order Guide. Create Content Item.

When designing a flow, how do you reference data from a record, in that flow?. Drag the table icon onto the flow definition '. Use the condition builder to specify the desired values. Specify the source table on the data pill related list. Drag the data pill onto the flow definition.

A customer requests the following data quality measures be added: Incident numbers should be read only, on all lists and forms, for all users. Short Description field should be mandatory, on all records, across all applications, on Insert. Which type of policy would you use to meet this requirement?. Dictionary Design Policy. Data Policy. Data Quality Policy. UI Policy.

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.). Group members can choose their tasks from My Groups Work. Groups can assign tasks to users based on on-call schedules. Groups can assign tasks to users based on skills. Groups can assign tasks to users based on availability. Group members can avoid tasks, which are nearing SLA breach. Site support members can pick tasks, based on Location.

What ServiceNow feature allows you to include data from a secondary related table on a report?. SQL. Dot Walking. Outer Join. Joins.

What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?. Notifications. Alerts. Texts. Events.

Which component of a table contains a piece of data for one record?. Factor. Field. Datapoint. Element.

Group records are stored in which table?. Group [sys_user_group]. Group [sn_user_group]. Group [s_sys_group]. Group [u_sys_group].

Which statement correctly describes the differences between a Client Script and a Business Rule?. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded. A Client Script executes on the server and a Business Rule executes on the client. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated. A Client Script executes on the client and a Business Rule executes on the server.

What is the result of the order in which access controls are evaluated?. Ensures user has access to the fields in a table, before considering their access to the table. Ensures user can get to work as quickly as possible. Ensures user has access to the application, before evaluating access to a module within the application. Ensures user has access to a table, before evaluating access to a field in the table.

What type of query allows you to filter list data using normal words, instead of the condition builder?. Natural Language Query. Alexa Query. Machine Learning Query. Predictive Intelligence Query.

What controls the publishing and retiring process for knowledge articles?. Approval Policies. Approval Definitions. Workflow Designer. Workflows.

Which collaboration tool is available from the banner, using the bubble icon?. Now Messenger. Agent Chat. Connect Chat. Collaborate Now.