CSA 2026 - 07

What are advantages of using Flow Designer? (Choose three.). Supports advanced developers. Enables complicated scripting. Reduces technical debt. Less manual scripting. Smooth integration with 3rd party systems.

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?. Scheduled Reports, a custom snapshot table, and a Trend report. Scheduled Reports and Excel. Scheduled Reports, a custom snapshot table, and a Projection report. Performance Analytics.

Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.). Knowledge Authors. Knowledge Contributors. Knowledge Controller. Knowledge Owners. Knowledge Managers.

What is a key difference between Reporting and Performance Analytics?. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run. Performance Analytics can show trends; Reports cannot. Reports can be run on a scheduled basis; Performance Analytics cannot. Performance Analytics data can be published to Dashboards; Reports cannot.

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?. Agent Assist. Virtual Agent. Now Messenger. Connect Agent.

Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying Cls that exist?. IMDB. ITSM. CSDM. CMDB.

What is the most common role that has access to almost all platform features, functions, and data?. Security Admin [security admin]. Sys Admin [sys admin]. Admin [sn admin]. System Administrator [admin].

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?. Before, After, Async, Display. Prior to, Synchronous, on Update. Insert, Update, Delete, Query. Before, Synchronous, Scheduled Job, View.

What type of field is Boolean and appears as a check box?. Yes/No. True/False. On/Off. Binary.

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver user)?. Workflow User. ITSM User. Service Desk User. Process User.

What are the components that make up a filter condition? (Choose three.). Operator. Match Criteria. Value. Column. Field.

A Role is defined as what? '. A collection of permissions. A set of user access policies. A set of access control rules. A Persona in a workflow.

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?. Flow Manager. Flow Designer. Flow Editor. Workflow Editor.

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record. Flows. Action Sequences. Action Sets. Task Flows.

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.). One Approval can have many Requests. One Request can have many Requested Items. One Requested Item can have many Approvals. One Requested Item can have many Catalog Tasks. One Cart can have many Requests.

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.). Group. Department. My reports. Global. All. Analytics.

Which role can manage multiple knowledge bases?. knowledge-base_admin. kb_admin. sn_kb_admin. knowledge_admin.

What feature do you use to specify which users are able to access a Service Catalog Item?. Can Read Role. Catalog User Role. Can Order Tab. User Criteria.

What function do you use to add buttons, links, and context menu items on forms and lists?. UI Policies. UI Settings. UI Actions. UI Config.

What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.). Dictionary. Tables & Columns. Data Class Manager. Dictionary Dashboard.

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?. Skype Now. Collaborate Now. Agent Messenger. Agent Chat.

From a form, what would you click to add additional fields to the form? (Choose two.). Context Menu > Form > Layout. Context Menu > Configure > Form Layout. Context Menu > Configure > Form Design. Right click on header > Add > Field.

What resource can you use to view details of the tables and configuration items (Cls) associated with a particular use case?. Scenario Dashboard. CI Use Case Modeler. CMDB Use Case Modeler. Common Service Data Model (CSDM) product view.

User records are stored in which table?. User [sys_user]. User [sn_user]. User [u_sys_user]. User [s_user].

What are examples of UI Actions relating to forms? (Choose three.). Form Columns. Form View. Form Buttons. Form Context Menu. Form Links.