CSA 2026 - 09

Which type of ServiceNow script runs on the web browser?. Server script. Database script. Client script. Local script.

What section on the notes tab, shows the history of the work documented on the record? '. Audit Log. Timeline. Journal. Activity.

What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?. Scheduled Reports. Performance Analytics. Analytics Reports. Reporting.

A customer wants to use a client script to validate things on a form in order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?. onSubmit(). onSubmission(). onUpdate(). onLoad().

What action will allow you to personalize layouts of columns in a list?. Context Menu > View > Personalize. Click Gear Icon > Personalize window options > Select the appropriate columns. Select the column to be personalized and right at the header > Choose the options to personalize. Select the column to be personalized > Click Edit icon (Pencil) > Choose the options to personalize.

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?. Assignment Rule. User Policy. Predictive Intelligence. UI Policy.

When adding a related list to a form, you choose the related list from the list collector. What is an example of a related list you might see on the list collector? (Choose three.). Problem==Parent. HR Case->Parent. Catalog Task->Parent. Outage->Task number. Release Phase==Parent.

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.). Right click on Priority and select Configure Label. Right click on Priority and select Configure Dictionary. Right click on Priority and select Configure Display Settings. Right click on Priority and select Configure Column.

When moving multiple update sets at one time, what might you do to facilitate the move?. Preview. Batch. List. Map.

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?. Client. Network. Browser. Server.

What setting allows users to view a Knowledge Base article even if they are not logged in?. The Public setting. The View All setting. The ESS role. The Allow All role.

How would you distinguish between a Base Class table and a Parent Class table?. AExtended tables are always extended from Parent tables. Extended tables are usually extended from Base tables. Extended tables can be extended from Parent tables or Base tables; but they cannot be extended from both. Base Class tables always have tables extended from them. Parent tables do not have tables extended from them. Base Class table is not extended from another table, Parent class tables may be extended from another table.

On Access Control Definitions, what are ways you can set the permissions on a Table? (Choose three.). Conditional Expressions. Roles. CRUD. Script that sets the answer variable to true or false. Groups.

Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are these security rules called?. CRUD Rules. Access Control Rules. Role Assignment Rules. Scripted User Rules.

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?. Data Pill. Data Element. Data Trigger. Field Value.

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?. Administrators can update the email notification named "System Upgraded" in the System Logs module by adding the appropriate User to receive it. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it. Administrators can write a Client Script to send out an email to the Administrator when an Update is complete. Administrators can write a Business Rule to send out an email to the Administrator when an Update is complete.

Which features ensures data consistency while importing data using import sets and web services?. UI Policy. Data Policy. Business Rule. Client Script.

Which path would you take to access the table configuration page from a form?. The Form Context menu > View > Show Table. The Form Context menu > View > Table. The Form Context menu > Configure > Dictionary. The Form Context menu > Configure > Table.

When using Flow Designer, what is the Flow Execution initiated by?. A flow logic. An existing subflow. An execution data pill. A trigger.

Whichis the base table of the configuration management database hierarchy?. cmdb_ci. cmdb. cmdb_rel_ci. ucmdb.

What do you click when you have made modifications to your report, and you want to see the results without saving?. Preview. Test. Run. Try lt.

On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?. Can Contribute. Cannot Author. Can Read. Can Write.

Which allows the creation of a task-based record from Service Catalog?. Assignment Rule. Flow Designer. UI Builder. Record Producers.

Which flow components allow you to specify when a flow should be run?. Trigger and Condition Pill. Condition and Table. Trigger Criteria and Clock. Trigger and Condition.

Which banner icon do you use to change your personal system settings, like your instance color scheme?. Magnifier. Question mark. Gear. Chat bubbles.