CSA 2026 - 10

How would you navigate to the Schema map for a table?. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map. System Dictionary > Show Schema Map; Select Table. System Definition > Show Schema Map; Select Table. System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map.

What types of entities can receive task assignments, in ServiceNow? (Choose two.). Users. Departments. Groups. Teams.

When a custom table is created, which access control rules are automatically created? (Choose four.). create. delete. execute. update. read. write.

When selecting the Target table for an import, which tables can you select? (Choose three.). Tables outside of ServiceNow. Tables within the global scope. Related tables, using Dot Walk. Tables which allow write access to other applications. Tables within the existing application scope.

You are editing a new incident record and would like the "Save" button to be located on the Form header. Which action would need to be taken for. Context Menu > Form Design > add the “Save” button. All > System Properties > UI Properties > Turn on the “glide.ui.advanced”" property. All > System Properties > UI Properties > Turn on the “Save” button. Context Meru > Form Layout > add the “Save” button.

How would you describe the relationship between the Incident and Task table?. Incident table has a one to many relationship with the Task table. Incident table is extended from Task table. Incident table is related to the Task table via the INC number. Incident table is a database view of the Task table.

A customer has asked for the following updates to a form: * Make Resolution code Mandatory, when state is changed to Resolved * Hide Major Incident check box, unless logged in user has Major Incident Manager role What type of rule(s) would you use to implement this requirement?. Form Constraint. UI Design. Field Limiter. UI Policy.

A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?. Right click on any column header, Context Menu > Configure > List Layout. Click List Context Menu > Configure > List Layout. Click List Context Menu > Personalize List. Click Personalize List.

What module do you use to access the reports that are available to you?. Self-Service > My Reports. Self-Service > My Dashboards. Reports > View / Run. Reports > Homepage.

Here is an example of the criteria set for a knowledge base: * Companies: ACME North America * Departments: HR * Groups: ACME Managers * Match All: Yes In this example, what users would have access to this knowledge base?. Members of the ACME Manager group, who are also members of HR Department and part of ACME North America. Employees of ACME North America, who are members of HR Department or the ACME Managers group. Users which are members of either ACME North America, or HR Department, or ACME Managers group. Members of the ACME Managers group, and HR department, regardless of geography.

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?. Layout. Format. Configure. Style.

Which banner icon do you use to change your personal system settings, like your instance color scheme?. Magnifier. Question mark. Gear. Chat bubbles.

An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?. All > Tables and Columns > Tasks. In the Navigation Filter, type “requests.list" and press the Enter key. All > Service Catalog > Requests. All > Service Catalog > Open Records > Items.

Which admin role is required to make changes to High Security Settings?. high_sec_admin. sn_acl_admin. admin. security_admin.

Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?. Predictive Intelligence. Assignment Rule. CSDM. Action.

What process allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization?. Self Service Management. Knowledge Management. Business Information Management. Information Portal Management.

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.). Add User Account to Hardware group. Add User Account to IT Knowledgebase. Create User Account. Add User Account to itil group. Add User Account to Network group. Add User Account to ACL.

Which best describes a field in a ServiceNow table?. Afieldis a table row. A field is an item that appears in a menu list. A fieldis a table cell that stores data. A field is a record in a table.

What is the most common role that has access to almost all platform features, functions, and data?. Super User [sn_super_user]. Security Admin [securty_admin]. System Administrator [admin]. Base Admin [base_admin].

Which helps to visualize configuration items and their relationships?. Tables. Dependency View. Transform Map. Flow Design.

What are the options that can be set to determine when a Business Rule executes? (Choose four.). Async. Load. Change. Display. After. Before.

What helps to define the structure of a catalog item form that is displayed to the customer?. Variables. Catalog Description. Catalog Definition. Order Guides.

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?. service desk. impersonator. admin. incognito.

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose two.). Select the record using the check box, then select the Person icon. Select the record using the check box then select the Assign To Me UI action on the List Header. Double click on the Assigned to value, type the name of the user, and select the green check. Right click on the Task number and select the Assign to me option in the menu. Select the Task number, and select the Assign to me UI action on the form.

What action helps to see which modules are visible to a user?. Install the Bomgar plug-in. Initiate a Connect Chat session. Launch a NowChat window. Impersonate the user.