CSA 2026 - 11

What are the steps for importing data using an import set?. Create Import Set; Create transform map; Transform data; Clean up import table. Create a Transform Map, Load Data, Transform Data, Run Transform Map Script. Identify source; Import transform map; Run transformer; Verify import. Select source file; Run AutoMap; Transform data; Clean up target table.

Which tables are available by default in a ServiceNow instance? (Choose three.). User. Issue. Incident. Project. Task.

What are the benefits of building flows using Flow Designer? (Choose three.). Provides IDE for complicated scripting. Supports No-Code application development. Automatically populates SLA records. Provides natural-language descriptions of flow logic. Supports easy integration with 3rd party systems.

After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?. Select Global Update Set. Log out and back in. End Impersonation. Select Normal role.

Which displays the list of activities, or history, on a form?. Formatter. Dictionary. Sidebar. History Menu.

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order: * Number * Task Type * Parent * Short Description * Assignment Group * Assignee * Updated After navigating to the list, where would you click, to meet this requirement?. Click List Context Menu > Personalize List. Click List Context Menu > Configure > Columns. Right click List Gear icon > Configure > Columns. Right click on any column header, Context Menu > Configure > List Layout.

Which set of steps is used to import spreadsheet data into a ServiceNow table?. Select Data Source, Schedule Transform. Load Data, Create Transform Map, Run Transform. Define Data Source, Select Transform Map, Run Transform. Select Import Set, Select Transform Map, Run Transform.

What is the definition of a group?. A collection of subject matter experts. A department. An escalation pod. A collection of users.

Which tables are children of the Task table and come with the base system? (Choose three.). Config. Problem. Dictionary. cmdb. Change Request. Incident.

What are the steps to apply an update set retrieved from another instance?. Load the Update Set > Import the Update Set > Install. Verity Update Set is Complete, Retrieve, Preview, Commit. Verify Update Set is Complete, Test Connection, Apply. Import the Update Set > Verify the Update Set is complete > Link the Update Set > Publish.

An administrator creates “customer_table_admin” and “customer_table_user” roles for the newly created "Customer Table”. Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?. customer.none. customer.all. customer.field. customer.*.

Which action enables personalization in a form for the admin role, only?. Navigate to sys form properties.list and set the property glide.ui.enable personalize form.admin to true. Navigate to Context Menu > Configure > Form Layout and select “Enable Personalization' and Enter the “admin' role. Navigate to Context Menu > Configure > Table and add the role 'Admin' in the “Available User' list box. Navigate to sys properties.list find the property glide.ui.personalize form.role and set the Value to admin.

On a form header, what icon would you click to access Template features?. Context Menu. Paper clip. Stamp. More options (...).

If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?. A server script. A client script. A fix script. A business rule.

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?. Transform maps. Update sets. Import sets. System dictionaries.

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?. incident. incident.all. incident.!. incident.None.

Which tool is used to define relationships between fields in an import set table and a target table?. Schema Map. Transform Map. Transform Schema. Field Transformer.

What instance resource allows you to access guided tours, information about actions, and instructions on how to use inputs and outputs in your flow?. Now Support. Community. Docs. Help Panel (question mark icon).

What section on a task record is used to see the most recent updates made to a record?. Timeline. Related List. Activity Stream. Audit Log.

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?. Now Support. ServiceNow Messenger. Agent Workspace. Virtual Agent.

What module enables an administrator to define destinations for imported data on any ServiceNow table?. Load Data. Field Transform. Schema Map. Transform Map.

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?. Flow Design. CI Class Map. Dependency View. Business Service Map.

Which element is used to track items not saved with a field, in a record?. Sidebar. List Editor. Activity formatter. Dictionary.

What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.). Meeting Invitation. Email. Browser Pop ups. Messenger. SMS.

When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?. Network. Server. Client. Browser.