CSA 2026 - 12

Which type of scripts run in the browser?. UI Policies. Script Include Scripts. Access Control Scripts. Business Rule Scripts.

Which role(s) are required to impersonate a user? (Choose two.). security_admin. sys_admin. impersonator. sys_user.

In a Knowledge Base record, where can an administrator find the User Criteria for who can read the articles?. From the Accessible to tab. From the Available to tab. From the Can Access tab. From the Can Read tab.

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?. Agent Assist. Virtual Agent. Now Messenger. Instance Chat.

Which module in the Service Catalog application is used to create a new catalog item?. Configuration Items. Maintain Items. Content Items. Catalog Items.

Where should an administrator navigate to add the "Save" button in the form header?. Context Menu > Form Design. All > System Properties > UI Action Settings. All > System Properties > UI Properties. D. Context Menu > Form Layout.

What is the first step in the process to import spreadsheet data into ServiceNow?. Select Import Set. Run Data Scrubber. Define Data Source. Create import Set.

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?. Can Contribute. Cannot Author. Can Read. Can Write.

What does ServiceNow recommend as a best practice regarding data imports?. Adjust your Transform maps, after the data is loaded into the target table. Use extremely large Import Sets, instead of multiple large Import Sets. Plan time before your import to remove obsolete or inaccurate data. Create a new Import set table for each new data load.

When moving a homepage or dashboard between instances, what must you remember?. Download both as PDF and XML files. They cannot be moved via update set. The Platform will automatically add them to the update set. Manually add them to the update set.

While using the CMDB, what do you call the component that needs to be managed in order to deliver services?. Configuration Item. Asset. Catalog Items. Data Plow.

Which feature can be used to categorize a set of records from a list and make them visible to other users?. Tags. History. Favorites. Activity Formatter.

What icon do you use to change the label on a Favorite?. Star. Pencil. Triangle. Clock.

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?. Create Transform Map. Schedule Transform. Select Data Source. Load Data.

What protects applications by restricting access to data in another application, in the same instance?. Admin Center. Application Scope. Assignment Rules. Access Control Rules.

What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?. Automapping Utility. Relationships. Service Tracer. Transform Map.

Which feature can be used to give users the choice to easily populate the most-used fields for a specific table?. Tags. Formatter. Template. Reference type fields.

Which allows the creation of a task-based record from Service Catalog?. Record Producers. UI Builder. Assignment Rule. UI Actions.

On a list, what does each row show?. A filter. A record. A table. A field.

Which objects are used as part of the client-side scripting API? Choose 2 answers. current and previous. g-form. g-user. gs. workflow.scratchpad.