CSA 2026 - 13

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?. Approver Delegates. Approval Chains. Flows. Approval Critera.

What is the result of the order in which access controls are evaluated?. Ensures user has access to the fields in a table, before considering their access to the table. Ensures user has access to a table, before evaluating access to a field in the table. Ensures user has access to the application, before evaluating access to a module within the application. Ensures user can get to work as quickly as possible.

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?. System dictionaries. Update sets. Import sets. Transform maps.

You are editing a new incident record and would like the "Save" button to be located on the Form header. Which action would need to be taken for that button to appear?. All > System Properties > UI Properties > turn on the "Save" button. All > System Properties > UI Properties > turn on the "glide.ui.advanced" property. Context Menu > Form Layout > add the "Save" button. Context Menu > Form Design > add the "Save" button.

Which action enables a user to view and specify date and time formats in their instance?. Select the User menu > Preferences > Time Settings > Toggle display time zone. Ask the user to adjust the time zone on their personal computer. Use the system properties to correct the instance's time zone. Select the User menu > Preferences > Language & Region > Set date and time format and time zone.

Many actions are included with flow designer, what are some frequently used core actions? (Choose four.). Look for Update. Create Record. Ask for Approval. Look Up Record. Wait for Condition. Wait for Match.

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?. itil users. Any user with an article's permalink. Any active user. No users. Users with kb_user role.

When moving a homepage or dashboard between instances, what must you remember?. Manually add them to the update set. They cannot be moved via update set. They are automatically added to the update set. Create a separate update set for them.

In a Knowledge Base record, where can an administrator find the User Criteria for who can read the articles?. From the Available to tab. From the Can Access tab. From the Accessible to tab. From the Can Read tab.

What is the most common role that has access to almost all platform features, functions, and data?. Security Admin [security_admin]. Sys Admin [sys_admin]. System Administrator [admin]. Admin [sn_admin].

A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?. On My Work list, select the Activity Stream icon to show a frame with live updates. Click on the eyeglass icon to expand the Monitor frame. Open an Agent workspace tab for each record he wants to monitor. Select Service Desk > My Work Dashboard.

The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against the data?. Style. Group by. Configure. Format.

What does ServiceNow recommend as a best practice regarding data imports?. Adjust your Transform maps, after the data is loaded into the target table. Use extremely large Import Sets, instead of multiple large Import Sets. Create a new Import set table for each new data load. Plan time before your import to remove obsolete or inaccurate data.

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?. Vendors can sell multiple products; and products can be sold by multiple vendors. A Task can trigger many Workflows; and a Workflow can trigger many Tasks. Requests can contain many Items; and Items can be any item from the catalog. A Configuration Item can belong to multiple Classes, and Classes can contain multiple Configuration Items.

What section on a task record would you use to see the most recent update made to a record?. Browser. Client. Server. Network.

You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? (Choose three.). A. Create Catalog Item for the Tablet, and add a variable set to the form, for the accessory options. B. Create a Record producer, and on the form, add a check box variable for each accessory option. C. On Shopping Cart configuration, select option lo show the Add Accessories button. D. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector. E. Create Catalog Item for the tablet, and on the form, add a check box variable for each accessory option.

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?. Flow Design. CI Class Map. Dependency View. Business Service Map.

Which form element displays the list of activities, or history, on a task form?. Action Formatter. Activity Formatter. Action Stream. Sidebar.

Which modules can you use to create a new table? (Choose two.). Dictionary. Schema Map. Tables. Tables & Columns.

On Access Control Definitions, what are ways you can set the permissions on a Table? (Choose three.). Conditional Expressions. Roles. CRUD. Script that sets the answer variable to true or false. Groups.

You are creating a catalog item for ordering a new desktop computer. The computers have these options: - Color: Black or Silver - - RAM: 32 MB or 64MB - - Keyboard: Standard or Ergonomic - - Monitor: 24 inch or 32 inch - How would you add these options to the catalog item form?. Add choices. Add variables. Add UI options. Add fields.

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?. Layout. Format. Configure. Style.

What are the main components of the Form Design interface? (Choose three.). Field Layout. Page Header. Field Navigator. Field Picker. Form Layout.

Which role(s) are required to impersonate a user? (Choose two.). Admin. sys_user. sys_admin. seecurity_admin. impersonator.

The Report Designer contains different sections for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report?. Type. Properties. Configure. Sources. Data.