CSA 2026 - 14

In what order are Access Controls evaluated?. Field-level - most specific to most general; then Table-level - most specific to most general. Field-level - most general to most specific; then Row-level - most specific to most general. Table-level - most specific to most general; then Field-level - most specific to most general Most Voted. Table-level - most specific to most general, then Row-level - most specific to most general.

Which action enables personalization in a form for the admin role, only?. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true. Navigate to Context Menu > Configure > Form Layout and select ‘Enable Personalization’ and Enter the ‘admin’ role. Navigate to Context Menu > Configure > Table and add the role ‘Admin’ in the ‘Available User’ list box. Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are these security rules called?. CRUD Rules. Access Control Rules. Role Assignment Rules. Scripted User Rules.

What types of entities can receive task assignments, in ServiceNow? (Choose two.). Teams. Departments. Users. Groups.

Which feature can be used to categorize a set of records from a list and make them visible to other users?. Tags. Favorites. Activity Formatter. History.

What are examples of UI Actions, relating to Lists? (Choose four.). List Links. List Choices. List Buttons. List Override. List Context Menu. List Control.

What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.). Meeting Invitation. Email. Browser Pop ups. Messenger. SMS.

What Service Catalog feature do you use to organize items into logical groups?. Categories. Variable Sets. Sections. Catalog items.

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?. Search the wiki for the sales demo request form. Check the latest release notes at docs servicenow.com. Activate the application plug in, on your personal dev instance. Activate the application plug in, on your company's production instance.

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?. Access List. Can Access. Accessible to. Can Read.

An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?. All > Tables and Columns > Tasks. In the Navigation Filter, type “requests.list" and press the Enter key. All > Service Catalog > Requests. All > Service Catalog > Open Records > Items.

When creating a new notification, what must you define? (Choose three.). The associated knowledge base. Settings for handing inactive user accounts. Under what conditions is the notification sent. Who receives the notification. What the content of the notification.

Which admin role is required to make changes to High Security Settings?. high_sec_admin. sn_acl_admin. admin. security_admin.

Which flow components allow you to specify when a flow should be run?. Trigger and Condition Pill. Condition and Table. Trigger Criteria and Clock. Trigger and Condition.

Which actions would you take to edit the title on an application menu? (Choose two.). Select the Application name on the Navigator, then select the pencil icon. Select System Definition > Dictionary > Application. Select System Definitions > Application Menus then select the application. Select Configuration > Applications, then select the application.

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?. incident.*. incident.all. incident.!. incident.None.

When selecting the Target table for an import, which tables can you select? (Choose three.). Tables outside of ServiceNow. Tables within the global scope. C. Related tables, using Dot Walk. Tables which allow write access to other applications. Tables within the existing application scope.

What is the best practice related to using the Default Update Set for moving customizations between instances?. Merge Default update sets before moving between instances. Submit Default update set to application repository. You should not use the Default Update sets for moving between instances. Keep Default update set to maximum of 20 records, for troubleshooting purposes.

On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?. Application Navigator. Service Desk Homepage. Self Service Module. Favorites.

How would you distinguish between a Base Class table and a Parent Class table?. Extended tables are always extended from Parent tables. Extended tables are usually extended from Base tables. Extended tables can be extended from Parent tables or Base tables; but they cannot be extended from both. Base Class tables always have tables extended from them. Parent tables do not have tables extended from them. Base Class table is not extended from another table, Parent class tables may be extended from another table.

When managing tags, you can adjust who is able to see it. What are the visibility options? (Choose three.). Groups and Users. Me. Roles and Permissions. Everyone. Admins.

Which displays the list of activities, or history, on a form?. Formatter. Dictionary. Sidebar. History Menu.

If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?. A server script. A client script. A fix script. A business rule.

Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?. Predictive Intelligence. Assignment Rule. CSDM. Action.

What enables you to trace the connection from an infrastructure item, like a Server, to the Services that are dependent on that Server?. Automapping Utility. Relationships. Service Tracer. Transform Map.

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this? (Choose two.). Their user account does not have itil role. Their user account was not approved by their manager. Their user account is not logged in properly. Their user account failed LDAP authentication. Their user account does not belong to any groups, which contain the itil role.