CSA 2026 - 15

When looking at a long list of records, you want to quickly filter, to show only those which have Short Description containing email. How might you do that?. Click List Magnifier to expand column search, on Short Description, type email, click enter. On Search box, select text, type email, click enter. Click List Magnifier to expand column search, on Short Description, type *email, click enter. Click List Magnifier to expand column search, on Short Description, type %email, click enter.

A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement? (Choose three.). Asset Management. Discovery. Configuration Management (CMDB) Most Voted. Service Mapping Most Voted. Performance Analytics.

Which type of scripts run in the browser?. UI Policies. Script Include Scripts. Business Rule Scripts. Access Contrl Scripts.

What do you call any component that needs to be managed in order to deliver services?. CSDM Items. CMDB. Configuration item. Service Offerings.

What are the steps for importing data using an import set?. Create Import Set; Create transform map; Transform data; Clean up import table. Create a Transform Map, Load Data, Transform Data, Run Transform Map Script. Identify source; Import transform map; Run transformer; Verify import. Select source file; Run AutoMap; Transform data; Clean up target table.

While on an Incident record, how would you add a Tag for "Special Handling" to the record?. Click on the Context menu, select Add Tag, type Special Handling, press enter. Click on the More options (...) icon, click Add Tag, type Special Handling, press enter. On the Tag field, select Special Handling from the choice list. On the Special Handling field, check the box.

A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?. Right click on any column header, Context Menu > Configure > List Layout. Click List Context Menu > Configure > List Layout. Click List Context Menu > Personalize List. Click Personalize List.

On a related list, which buttons are commonly used for managing the records on the list? (Choose three.). Add. Edit. New. Publish. Manage.

What is the first step in the process to import spreadsheet data into ServiceNow?. Select Import Set. Run Data Scrubber. Define Data Source. Create import Set.

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.). Federal Workflows. Customer Workflows. Infrastructure Workflows. Manufacturing Workflows. Employee Workflows. IT Workflows Most Voted.

What role enables someone to authorize a request, with no other permissions on the platform?. Approval Group [approval_group]. Authorize [authorize_user]. Reviewer [reviewer_user]. Approver [approver_user].

How would you navigate to the Schema map for a table?. A. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map. System Dictionary > Show Schema Map; Select Table. System Definition > Show Schema Map; Select Table. System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map.

How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?. Administrators can update the email notification named "System Upgraded" in the System Logs module by adding the appropriate User to receive it. Administrators can update the email notification named "System Upgraded" in the Notifications module by adding the appropriate User to receive it. Administrators can write a Client Script to send out an email to the Administrator when an Update is complete. Administrators can write a Business Rule to send out an email to the Administrator when an Update is complete.

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?. Client. Network. Browser. Server.

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose two.). Select the record using the check box, then select the Person icon. Select the record using the check box then select the Assign To Me UI action on the List Header. Double click on the Assigned to value, type the name of the user, and select the green check. Right click on the Task number and select the Assign to me option in the menu. Select the Task number, and select the Assign to me UI action on the form.

What are the benefits of building flows using Flow Designer? (Choose three.). A. Provides IDE for complicated scripting. Provides built-in libraries /API for complex coding. CAutomatically populates SLA records. Provides natural-language descriptions of flow logic. Supports No-Code application development. Supports easy integration with 3rd party systems.

Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board interface?. Flow Designer. Workflow Editor. Process Workflow Designer. Process Automation Designer.

A customer asks you to make the following updates to a form: - When Caller field is populated, automatically look up caller location and load it in the Location field. - Add notice at the top of the page when the record is submitted. What type of script would you use to meet this requirement?. UI script. Server script. JavaScript. Client script.

When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?. Plus, Minus. Arrows. Ctrl <, Ctrl >. Ctrl C, Ctrl V.

Your customer wants to update a notification so it is sent to the Caller's Manager. Which action supports this requirement?. On the 'Who will receive' tab on the Notification record add the Caller field, then dot walk to the Caller's Manager field to add it. On the Notification record create a flow and include a notification in the flow for "All receivers". On the 'Send to' tab on the Notification record, add the Caller field, then dot walk to the Caller’s Manager field to add it. On the 'Send to' tab on the Notification record, set "Who will receive" to Subscribable.

To apply a UI Policy to all views, which field should be set to true in its definition record?. Global. Reverse if false. On load. Inherit.

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order: - Number - Task Type - Parent - Short Description - Assignment Group - Assignee - Updated After navigating to the list, where would you click, to meet this requirement?. Click List Context Menu > Personalize List. Click List Context Menu > Configure > Columns. Right click List Gear icon > Configure > Columns. Right click on any column header, Context Menu > Configure > List Layout.