Demo test2

The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new business processes will work. CK's process is complex and requires multiple slides. What should the consultant create to provide this high-level view?. A. Value Stream Map. B. Universal Process Notation. C. Capability Model.

2. Cloud Kicks wants to enable Person Accounts. What does the consultant need to do before enabling Person Accounts?. A. Disable access to Experience Cloud sites during the cutover. B. Set default sharing of Account to Public Read/Write. C. Create at least one Account record type.

3. The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads. What should the consultant recommend to resolve the issue?. A. Change the criteria for the standard Lead Matching Rule. B. Confirm the standard Lead Matching Rule is deactivated. C. Confirm the custom Lead Matching Rule is activated.

7. Universal Containers (UC) is going to kick off a Sales Cloud implementation project next month. In preparation for discovery workshops with the business stakeholders, the project manager has asked for a list of key topics the team wants to ask the client about prior to the workshop. Which topics will help the team get to know UC better?. A. Goals, values, Initiatives, strategies, and obstacles. B. Specific, measurable, achievable, relevant, and time-boun. C. Budget, authority, need, and time.

8. Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas. Which solution should a consultant recommend?. A. Configure Quotas with a Product family report and add necessary fields. B. Create a joined report with closed Opportunities, Forecasting Items, and Quotas. C. Create a custom report type with Forecasting Quotas and Forecasting Items.

10. The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live. Partial and Full sandboxes are unavailable. Where should the consultant recommend testing be conducted?. A. Create a new Developer Edition org and populate it with data. B. Create test accounts and opportunities in a new Trailhead Playground org. C. Create a new Developer sandbox and populate it with data.

12. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later. What should a consultant do to ensure clean leads for the marketing reps?. A. Create a formula field on Lead for duplicates. B. Create a Validation Rule to find duplicates. C. Run a duplicate job with a Matching Rule.

14. Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data. Which consideration should the consultant take into account?. A. Salesforce Connect External Objects count against the limit of custom objects. B. Salesforce Connect should be used with on-premises data systems. C. Salesforce Connect allows real-time access to current data.

16. The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office. What should a consultant recommend?. A. Enable Conversions for the Salesforce mobile app In Lead Conversion settings. B. Create a Global Action to convert leads via the Salesforce mobile app. C. Install an AppExchange package to convert leads via the Salesforce mobile app.

18. Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness. Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?. A. Record Count. B. User Adoption. C. Field Usage.

20. Cloud Kicks (CK) has hired a consultant to help enhance its current Salesforce implementation. What should the consultant do first to help CK meet its business requirements?. A. Conduct discovery sessions. B. Design the architecture. C. Define the solution.

21. During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption. How should the consultant avoid this issue in the future?. A. Develop test scripts during the Plan phase. B. Provide company-wide training throughout the project. C. Conduct a beta review during the Validate phase.

22. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups. This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics. Which strategy should the consultant recommend to address these issues?. A. Create a weekly all-hands call, including business and technology resources, to review direction and priority of development. B. Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably. C. Divide the development team into three units/tracks to support each line of business Independently.

23. Cloud Kicks (CK) acquired a shoe distribution partner. The marketing and sales directors want to migrate the existing sales and marketing data into CK's Sales Cloud instance. Which aspect should the consultant consider first before proceeding with the data migration?. A. Number of marketing campaign licenses required for the migration. B. Role hierarchy and sharing rules set up prior to migration. C. Volume of customer, partner, and prospect data identified prior to migration.

24. Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails. Which solution should a consultant recommend?. A. Subscribe to Chatter Feed Tracking to receive updates. B. Define a record-triggered flow when the stage is updated to new values. C. Create a report filtering for the criteria and allow managers to subscribe to the report.

25. Universal Containers (UC) has Account and Contact data it wants to migrate to Sales Cloud. The data comes from several sources and the data quality is unknown. The consultant wants to assess the entire data set for quality prior to loading it to production without impacting UC's current operations. The consultant recommends using a Full Copy sandbox as an initial step. Which Sales Cloud feature should the consultant use to support this approach?. A. Import Wizard. B. Duplicate Jobs. C. External IDs.

27. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform. How should the consultant determine and validate their approach with end users?. A. Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs. B. Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users. C. Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.

28. Each product engineer at Cloud Kicks supports a specific product line. There are five product lines. While sales reps sell all of the company's product lines, sales management wants the appropriate product engineer to be able to automatically view any new Opportunity for their particular product line with Read-Only rights. What should the consultant do to meet the requirement?. A. Enable Default Account Teams for each product line. B. Enable Default Opportunity Teams for the Opportunity. C. Create criteria-based opportunity sharing rules for each product line.

29. Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team. Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?. A. Annual Contract Value (ACV). B. Total Pipeline Value. C. Customer Lifetime Value (CLV).

32. Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read /Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts. Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?. A. Create an Account sharing rule to grant Read/Write access to all accounts. B. Change Account organization-wide defaults to Public/Read-Only. C. Change Account organization-wide defaults to Private.

33. Cloud Kicks (CK) requires its sales associates to record all interactions with prospects within Salesforce. Which sales metric should a sales manager at CK use to monitor and reinforce its sales strategy?. A. Activity Tracking. B. Lead Status. C. Event Monitor.

34. Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned. Which solution should the consultant recommend when CK sets up the new account process?. A. Place the user in 4 separate role at the highest level! of the role hierarchy. B. Assign the Modify All Data permission to the user. C. Add the user to a separate role at the lowest level of the role hierarchy.

37. Cloud Kicks has configured Account Teams and is ready to live in production. How should the consultant migrate the Account Team Members records to production?. A. Distribute them with packages. B. Migrate them via Data Loader. C. Deploy them with change sets.

38. An executive at Cloud Kicks (CK) has asked its admin to create a diagram showing the high-level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business. What should the admin create to meet this requirement?. A. Capability Model. B. Value Stream Map. C. Detail Process Mapping.

39. Universal Containers is using Collaborative Forecasts and wants to show sales reps their individual numbers for opportunities they are predicted to win based on amounts for all forecast categories over the next quarter. What should a consultant recommend to meet this requirement?. A. Use a formula field based on the forecast category. B. Add the Forecast Summary component to the page. C. Enable Cumulative Forecast Rollups.

40. After Cloud Kicks implemented Sales Cloud Einstein, a consultant realizes they are unable to activate all of the features. Which step should the consultant take to troubleshoot the issue?. A. Confirm users have the feature license assigned. B. Reconfigure the Einstein Lead Scoring app. C. Check the Sales Insights Integration User profile configuration.

41. The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts and wants to merge them. What should the consultant explain to the team about merging Person Accounts?. A. They can be merged with contact records. B. They can be merged with any type of Account. C. They can be merged with other Person Accounts.

42. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number. Which approach should a consultant recommend to address this issue?. A. Set default values for Phone and Email fields on the Lead object. B. Make Phone and Email fields required on the Lead convert form. C. Create a validation rule that requires a Phone and Email.

43. Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic. Which option should a consultant recommend to meet this requirement?. A. Install the Salesforce Adoption Dashboards package from AppExchange. B. Create a custom report based on Lightning Usage By Browser Metrics. C. Create a custom report based on Lightning Exit By Page Metrics.

44. Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships. What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?. A. Use Contact for retail customers and use Accounts to maintain relationships. B. Enable Contacts to Multiple Accounts to create indirect relationship between two or more Person Accounts. C. Create a custom field to establish relationships and create hierarchies among Person Accounts.

45. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?. A. Prioritize standard Salesforce features to manage costs while ensuring project success. B. Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources. C. Opt for custom development, weighing long-term scalability and maintenance against quick solutions.

48. The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order. Which condition should the consultant consider to meet this requirement?. A. The order must be associated with an active contract. B. The order associated with the account is in draft status. C. The currency associated with the order can be different from the contract.

49. A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account. What should the consultant recommend to allow Account owners to selectively share an Account's Contacts with Opportunity owners?. A. Add Opportunity owners to the Opportunity Team and configure Contact sharing. B. Add Opportunity owners to the Account Team and configure Contact sharing. C. Transfer Contact ownership from themselves to the Opportunity owner.

50. The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity. What should the consultant recommend to resolve the issue most efficiently?. A. Create a flow to delete the Product from the Price Book. B. Archive the Product and each related Price Book entry. C. Edit the Product record and uncheck the Active field.

51. Sometimes, Universal Containers sales reps need to create contacts without accounts based on business processes. What should the consultant take into consideration?. A. Contacts are private and shared through sharing rules. B. Contacts are private and shared through the role hierarchy. C. Contacts are private and only the owner and admin can view them.

52. Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes. Which steps should the consultant perform to maintain data integrity?. A. Use the Sales Cloud clone feature to migrate email alerts and approval processes into UC's Sales Cloud org. B. Merge data from the existing Sales Cloud org into UC's Sales Cloud org, migrate email alerts, approval processes, and then users. C. Insert users and migrate email alerts and approval processes into UC's Sales Cloud org.

53. After a project deployment, several bugs were identified by end users and prioritized by the project team. How should a consultant resolve these issues?. A. Build out the issue resolution release in a development sandbox. B. Perform user acceptance testing (UAT) In a development sandbox. C. Build out the issue resolution release in the staging environment.

54. Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate. Which additional key metric should the consultant recommend?. A. Opportunities created in the last 30 days. B. Events synchronized in the last 30 days. C. Cases closed in the last 30 days.

56. Cloud Kicks manages prospects for lead generation in a marketing application. To ensure data quality, which prospects should the consultant migrate from the marketing application to lead records?. A. All prospects. B. Contacted prospects. C. Qualified prospects.

57. Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming fiscal year. Which aspect should a consultant consider for this migration?. A. Only one territory model can be active at any given time. B. Territory user assignments are migrated to the new model. C. Access to a territory model is controlled through profiles or permission sets.

58. A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation. What should the consultant do during the planning stage to ensure a successful implementation?. A. Identify which Salesforce features and functions to use. B. Design a prototype of the suggested solution. C. Define goals, metrics, project schedule, and sales processes.

59. Cloud Kicks (CK) wants to implement sharing rules. Which consideration should the consultant explain to CK?. A. Sharing rules can expand access beyond the organization-wide default levels. B. When a sharing rule is deleted, the sharing access created by that rule must be manually removed. C. Sharing rules apply only to new records that meet the definition of the source data set.

60. The sales manager at Universal Containers has noticed that sales teams are having trouble understanding who should own an Opportunity. Sales teams base their sales opportunities on assignments to specific ZIP codes. Which solution should the consultant recommend?. A. Sharing Rules. B. Sales Territories. C. Account Teams.

61. Cloud Kicks (CK) recently finished a redeployment of its Lightning pages. CK users report that Lightning pages are loading slowly. CK management wants to consider the impact this has on adoption. What should the consultant recommend that CK use to evaluate Lightning pages?. A. Data Integration Metric. B. Performance Analysis for App Builder. C. Real-Time Event Monitoring.

62. Cloud Kicks wants to enable sales reps to view an individual team member's split percentage when the split percentage is less than 100% of the revenue amount. Which attribution method should the consultant recommend?. A. Opportunity Percentage Split. B. Opportunity Amount Split. C. Opportunity Overlay Split.

63. Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records. What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?. A. Create a junction object to link Accounts and Contacts. B. Designate a default account as the Contact's primary account. C. Add account relationships from the Contact record.

64. The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks. Which guideline should a consultant consider when cloning an order with products?. A. A cloned order must have a later end date from the associated contract. B. A cloned order must be associated with the same contract as the original order. C. A cloned order's start date must fall between the associated contract's start and end dates.

65. Cloud Kicks is implementing Sales Territories for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories. What should the consultant recommend?. A. Include the Forecast Manager field on the Account page layout. B. Assign a Forecast Manager to each region. C. Assign a role for each manager in the user role hierarchy.

66. Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data. What is a justification for using AppExchange data services?. A. To use Salesforce Surveys to update customers' data. B. To create customer segments with personas and scoring. C. To activate customizable sales forecasting and lead scoring.

67. Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations. Which key metric should the consultant include in the dashboard?. A. Number of outbound calls made over a period of time. B. Number of updated opportunities. C. Number of marketing qualified leads (MQL).

68. Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase. Which modification to the current lead qualification process should a consultant recommend?. A. Include a measure for the number of marketing touches. B. Increase points for actions that Indicate Intent. C. Evaluate each record against the target marketing persona.

69. Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time. What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?. A. Use in-line editing to update the forecast amount for records. B. Modify multiple opportunities at one time in the Forecast page. C. Tell reps to use the list view to move opportunities between stages.

70. The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption?. A. Run the Salesforce Optimizer. B. Open the Lightning Usage App. C. Create a custom report.

71. Cloud Kicks wants to measure the adoption of its Sales Cloud rollout. Which key performance indicator (KPI) should the consultant recommend?. A. Number of Opportunities Closed Lost In the last month. B. Number of User logins in the last month. C. Number of Community Contacts added In the last year.

72. Cloud Kicks noticed its data quality has degraded since its initial Sales Cloud implementation and is working with a consultant to develop a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data. Which functional area can be improved by using third-party data enrichment tools?. A. Monitoring changes and updates. B. Owning roles and records. C. Enforcing validation rules.

73. After creating a brand new sneaker Product object record for Cloud Kicks, the admin is unable to add this product to Price Books. How should the consultant resolve the issue?. A. Add the product to a price schedule. B. Edit the sharing settings of the Product object. C. Set a standard active price.

74. Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. What should the consultant do?. A. Create three account teams. B. Create three opportunity stages. C. Create three sales processes.

75. Sales managers at Cloud Kicks need to visualize all open opportunities within a 10-mile radius based on the location of the related account. Which solution should a consultant recommend?. A. Leverage Salesforce Maps to show open opportunities on a Data Layer. B. Create a dashboard that uses a report grouping opportunities by account location. C. Enable Location Services and add the Account Address field to the Opportunity page layout.

76. Cloud Kicks has just deployed all of its configurations. The admin wants to build a new process using objects that were deployed. Which best practice should a consultant recommend to the admin?. A. Build in a Partial Copy sandbox and test changes in the staging environment. B. Build in a test release environment end test changes In a Partial Copy sandbox. C. Build in a Developer sandbox and test changes in a test release environment.

78. The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects. Which action should a consultant recommend to meet the requirement?. A. Use an approval process upon lead conversion when the budget is over $10,000. B. Map the Lead Budget field to an Opportunity Revenue field. C. Map the Lead Budget field to an Opportunity Amount field on the Opportunity.

79. A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization- wide default setting for Account is Private. What happens if a sales rep has access to a parent account?. A. Access to child account records is granted via the Account Hierarchy. B. Access to child account records needs to be shared manually,. C. Access to child account records is controlled by default Account Teams.

80. During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?. A. Work with key stakeholders to determine if a change to the requirements is necessary to go-live,. B. Revise the test scripts and ask users to repeat the testing. C. Change the solution to meet the needs of the users and update the training materials.

81. A consultant is working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its global conference in 4 months. What should the consultant recommend to meet the requirement?. A. Set obtainable metrics, goals, and milestones before the conference. B. Implement Sales Cloud out of the box and iterate before the conference. C. Reduce the scope and deploy Accounts and Contacts before the conference.

82. Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?. A. Develop a new Sales Console app including opportunities. B. Select the Split View option from the My Opportunities list view. C. Create a dashboard with reports on My Opportunities.

83. Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month. What should the consultant recommend?. A. Salesforce Inbox. B. Activity Report. C. Einstein Activity Capture.

86. Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK is Executive Sponsor. Account Team members with the Executive Sponsor role need Read/Write access to all child Opportunities. How should the consultant meet the requirement?. A. Create an Account sharing rule to grant Read/Write access to Opportunities. B. Create an Opportunity sharing rule to grant Read/Write access to Opportunities. C. Create a flow to grant Read/Write access to Opportunities.

88. Which prerequisite should the consultant consider before enabling Opportunity Splits?. A. Ensure open opportunities are owned by active users,. B. Enable Opportunity Teams and confirm the owner is a team member. C. Add customized split types to opportunities.

89. Cloud Kicks' (CK) VP of technology wants to start using Sales Cloud for all of the sales team's automation. CK migrated 70 million records from a legacy database to the data warehouse that will be synced with Sales Cloud. CK wants to search and cross-reference records with the original source database. What should a consultant recommend to meet this requirement?. A. Use the standard External ID field and map this to the source record ID value. B. Use a custom field named External ID and map this to the Sales Cloud record value. C. Use a custom External ID field and map this to the source record ID value.