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Design Thinking - Dumps Sample Test

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Title of test:
Design Thinking - Dumps Sample Test

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Sample Test Only

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AVATAR

Creation Date:
10/04/2022

Category:
Computers

Number of questions: 170
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Observation gives designers the opportunity to develop_________________to better identify needs and ultimately develop solutions, which is an excellent way of seeing the world differently in order to capitalize on needs the competition hasn't yet taken the time to recognize. Note: There are 1 correct answer to this question. Expertise Empathy Confidence .
Prototypes must be expensive and sophisticated. False True.
What are four questions that are useful to ask during the design thinking process? (Another variation to the design thinking process) Note: There are 4 correct answers to this question. What if? What is? What works? What are? What wows?.
Design thinking does not see failure as a threat as long as it happens early and is used as a springboard for further learning - in other words "_________________". Note: There are 1 correct answer to this question. Fear of Failure Iterate ideation phase Fail early to succeed sooner Funky Prototyping.
During the__________________________phase, ideas generated through the ideation process are transformed into concrete ideas. Note: There are 1 correct answer to this question. Implementation Persona Multiplication Remember the Future .
What is experiment - learn - repeat? Note: There are 1 correct answer to this question Implementation Phone interviews Onsite interviews Panel interviews.
__________________________is an important part of the ideation process. Note: There are 1 correct answer to this question. Multiplication Blue Ocean REICC Persona Brainstorming .
The CEO of IDEO credits one key phrase for sparking the design thinking process: "_______________________________" Note: There are 1 correct answer to this question "How part CEO?" "How part phrase?" "How Might We?” "How" part presumes?" .
Divergent thinking is similar to the practice of_______________, which free the imagination, opens up our minds to a wealth of opportunities and possibilities, and helps us become more innovative. Note: There are 1 correct answer to this question. Over Start Close Play .
What are the brainstorming rules created by IDEO? Note: There are 3 correct answers to this question. Be open to developing the ideas of others and stay on topic It involves getting out of the building and taking action Avoid judging others and let the creativity flow Follow the "one at a time" rule and use visuals and Generate as many new ideas as possible .
What are the 3 main phases of design thinking? Note: There are 3 correct answers to this question. Overlapping phases Implementation (Test) Ideation (Create) Inspiration (Empathize) .
What is BUILD THEN SHIR hope hypothesis was correct 1. very costly if wrong? Note: There are 1 correct answer to this question. Advanced methodology Old methodology New methodology Free methodology .
What are the 2 most important techniques that entrepreneurs use during the inspiration phase? Note: There are 2 correct answers to this question. challenging questions to bring the interviewee to make creative suggestions key guiding questions Observation and Insight Development user types that you might encounter .
Design thinkers welcome_____________________and see them as opportunities to identify innovative solutions. Note: There are 1 correct answer to this question. ideation Constraints Inspiration Popularized .
Goal of the interview. Engage Observe Learning as much as possible Watch and Listen .
By truly understanding the emotional and cultural realities of the people for whom you are designing, you will be more able to design a better solution with real value. This is why _________________is so important to the design process. Note: There are 1 correct answer Cultural Desirability Being human Empathy .
The elements of empathy and user engagement make design thinking inherently an ethical endeavor. False True .
_____________________________is also relevant to the implementation phase, as it involves acting in order to learn, trying something new, learning from the attempt, and building that learning into the next iteration. Note: There are 1 correct answer to this question. Implementation Experimentation Exportation Refreshment .
Use your_____________________________data as a basis for coming up with ideas. Note: There are 1 correct answer to this question. Observation Latent Needs Creation Exportation .
What is one of the biggest obstacles in trying new things or generating new ideas? Note: There are 1 correct answer to this question. Fail early to succeed sooner Funky prototyping Fear of Failure Iterate ideation phase .
The ideation process is in line with the__________________view described in the Practice of Entrepreneurship, as it requires general openness to the world and involves using our creative ability to solve problems. Note: There are 1 correct answer to this question. Ideation Creation Submission AEIOU .
A____________________________should not be too narrow, nor should it be too broad. You want to have the freedom to imagine, but you also want to have some boundaries in order to manage the process. Note: There are 1 correct answer to this question. fill-in-the-blank Boundaries Observe design challenge .
A useful interview technique that gives a way to delve into a problem one layer at a time. (Starts with the challenges they are facing and ends up at what emotions are driving their actions) Note: There are 1 correct answer to this question. Phone interviews "Peel the Onion" Onsite interviews Panel interviews .
While observations focus on the raw data that you have consciously recorded from all the things you have heard and seen, an_______________comes later: it is an interesting, nonobvious piece of information derived from interview or observation data that drives opportunities. Note: There are 1 correct answer to this question. Flipside Inside Outside Exportside .
By which process, test your designs, get feedback, and give yourself a chance to make improvements before investing the time to develop? Note: There are 1 correct answer to this question. Test your sketches with users Create a persona Sketch a prototype Interview your users .
This leading innovation and design firm has popularized design thinking and takes on all sorts of diverse design challenges. Note: There are 1 correct answer to this question. IDEO NIEO IDTO HDEO.
Building a culture of innovation takes collaborative, diverse, & empowered employees who seek empathy for their end-users. Note: There are 1 correct answer to this question. Client Place Process People .
What are 4 notable characteristics about design thinking? Note: There are 4 correct answers to this question. It applies to everyone, regardless of experience levels It works best in unpredictable environments It requires continuous practice with a focus on doing in order to learn It involves getting out of the building and taking action Anything except questions related to the challenge .
What are the 3 steps to interviewing? Note: There are 3 correct answers to this question. Draft an introduction to the interview that lays out your intentions and the purpose of the interview Draft an introduction to the interview that lays out your intentions and the purpose of the interview Think about whom you want to interview challenging questions to bring the interviewee to make creative suggestions Prepare your interview questions .
Designers actively__________________people in their own environment to identify their real needs. Note: There are 1 correct answer to this question. Observe Blue Ocean REICC Persona Multiplication .
One of the most common interviewing mistakes. Note: There are 1 correct answer to this question. In the data section Seeking validation for your ideas In the comments section In the header section .
These interviews are conducted after a customer has purchased or used a product/service. Note: There are 1 correct answer to this question. Funky prototyping Lego-based prototyping Iterate ideation phase feedback interviews .
Which is a process of constructive conflict that merges into unifying solutions through the power of observation, synthesis, searching and generating alternatives, critical thinking, feedback, visual representation, creativity, problem solving, and value creations? Note: There are 1 correct answer to this question. Iterate ideation phase Funky prototyping Design Being human.
By which process, empathize with your target user and stay focused by summarizing common user characteristics, needs, and pain points into a single persona? Note: There are 1 correct answer to this question. Interview your users Create a persona Test your sketches with users Sketch a prototype.
When customer development and product development happen simultaneously? Note: There is 1 correct answer to this question. new methodology Confidence Expertise Space.
The design-thinking process is based on two main types of thinking? Note: There are 2 correct answers to this question. Convergence Being human Design challenge Divergence.
_______________________________are more easily identified by observing rather than talking. Note: There are 1 correct answer to this question. Implementation Old methodology Inspiration Latent Needs.
Recognizing__________________generates insights that enable us to see everyday things in a new light. Note: There are 1 correct answer to this question. Remember the Future Persona Multiplication Patterns.
What will provide many insights you will benefit from while building a solution? Note: There is 1 correct answer to this question. Create a persona Interview your users Test your sketches with users Sketch a prototype.
During an interview, you should minimize yes/no questions and instead ask ______________________questions. Note: There are 1 correct answer to this question. defined color per exercise. open-ended. per sticky note. team on a color code.
When beginning an interview, you should briefly state the____________________of the interview. Note: There are 1 correct answer to this question. Expose Purpose Dispose Lux pose.
Of the 3 main criteria for a successful idea - feasibility, viability, and desirability - which is the starting point? Note: There are 1 correct answer to this question. Viability Desirability Differentiability Feasibility.
The concept of design thinking aligns with many of the facets of: The Practice of Entrepreneurship (it incorporates the core elements of the practice and the essential skills of play, empathy, reflection, creation, and experimentation) False True.
What is the essence of design thinking? Note: There are 1 correct answer to this question. What do you hope to test with the user? What sorts of behavior do you expect? Identify what's being tested with each prototype. A prototype should answer a particular question when tested In the early stages of a project that question may be broad How one identifies new solutions that meet the needs of a market; TO CREATE SOMETHING NEW.
Design thinkers welcome_____________________and see them as opportunities to identify innovative solutions. Note: There are 1 correct answer to this question. Ideation Constraints Inspiration Popularized.
The product that is least expensive but gives a good representation of the product being sold - get customer feedback by spending least amount of money possible. Note: There are 1 correct answers to this question. DFG MNP MVP RED.
How do we become successful design thinkers? What is the first step? Note: There are 1 correct answer to this question. Iterate Ideation phase Being Human Design Funky Prototyping.
As a Design Thinking coach, what rules of engagement do you have to communicate to participants to ensure that workshops are successful. Note: There are 2 correct answers to this question. Everyone must participate actively Judge ideas early Keep divergent perspectives within the design teams to a minimum Everyone has a voice.
How would you integrate Design Thinking activities into a development project? Note: There is 1 correct answer to this question. Plan Design Thinking workshops at the beginning and at the end of the development project. Initiate Design Thinking related activities at the beginning of the development project. Plan Design thinking workshops first for the business side and then for the IT side and repeat this throughout the development lifecycle. Plan several Design Thinking activities and workshops during the development project lifecycle.
What do you brainstorm during charretting? Note: There are 3 correct answers to this question. Ideas for prototyping Issues and insights Solutions Users and context Scoping techniques. Solutions.
Within business process related software implementation projects, in which phases would you typically apply Design Thinking? Note: There are 2 correct answers to this question. Realization Final preparation for go live Project preparation Blueprinting.
Referring to the Blue Ocean Strategy, what are elements of the REICC technique? Note: There are 3 correct answers to this question. Reduce Enhance Combine Increase Consume.
How many building blocks are defined in the business model canvas? Note: There is 1 correct answer to this question. 7 10 8 9.
Where is the focus and starting point when working on a Design Thinking challenge? Note: There is 1 correct answer to this question. Business viability Technical feasibility Human values Intuitive product features.
What activities do you perform in the Synthesis phase? Note: There are 3 correct answers to this question. Share raw data Generate ideas Derive insights Establish a “convergent” state of mind Establish a “divergent” state of mind.
What is the correct approach for storytelling? Note: There is 1 correct answer to this question. Each team member shares their interview findings and the team transforms the findings into persona descriptions. Each team member shares their opinions on the interviewee and Everyone clusters the sticky notes Each team member shares their notes and other team members capture data points. and Everyone clusters the data points. Each team member filters their interview answers and shares their answers and Everyone votes on the best answer.
What is the expected outcome of Synthesis? Note: There is 1 correct answer to this question. Several ideas to address the design challenge Unstructured interview results A clear understanding of the user’s needs Low-fidelity prototypes.
Which phases of the Design Thinking process address the solution space? Note: There are 2 correct answers to this question. Validation Ideation Scoping Synthesis.
What are the objectives of the ideation phase? Note: There are 2 correct answers to this question. Generate as many ideas as possible. Prioritize ideas Validate ideas with users Iterate from solution to problem space.
What data points are required to derive “How might we” questions? Note: There are 2 correct answers to this question. Need, motivation, and design challenge Persona, pain point and reason why User types, need, and insight User, need, and insight.
Where is the ideation phase located in the Design Thinking process? Note: There is 1 correct answers to this question. Between scoping and synthesis Between synthesis and prototyping Between prototyping and validation Between research and synthesis.
What are key principles that a design team should follow when validating a prototype with users? Note: There are 2 correct answers to this question. Be open for new ideas and insights Let the prototype do the talking Present the prototype factually Focus on the positive aspects of your prototype.
Which interview question should you avoid? Note: There is 1 correct answer to this question. Can you show me how you interact with the software? Why do you feel stressed during this process? Would you prefer to skip this step in the process? What do you do when you arrive at office?.
A workshop that you coached resulted in some paper-based sketches and low-fidelity prototypes of a software application user interface. Why would you recommend the creation of mock-ups and visual simulations as a good way to drive the workshop results forward towards implementation? Note: There are 3 correct answers to this question. A mock up transforms user stories into backlog items. A mock up is a good way to manage “wild ideas” during prototyping A mock up prevents non-participants from misinterpreting the results A mock up removes ambiguity and gives further security in terms of feasibility A mock up further unleashes creativity through visualization.
What is the main lesson of the “Design a Chair” mini-exercise? Note: There are 2 correct answers to this question. The phrasing of the design challenge influences the results Feasibility is the key when phrasing a design challenge Need and demand are key when phrasing a design challenge Design is key when phrasing a design challenge.
Which of the following questions is an open-ended interview question? Note: There is 1 correct answer to this question Why is the user interface confusing? Do you like the user interface? Is it difficult to fill out the displayed form? Do you think we should display the user profile on the left?.
What tools or Design Thinking techniques do you use during the scoping phase? Note: There are 2 correct answers to this question. Low-fidelity prototyping The reframing technique Customer journey map Value maps.
What is the goal of the prototyping phase? Note: There are 2 correct answers to this question. To create a first user experience To fill the backlog for bug tracking To create as many ideas as possible To fail early.
How can you get the most information from an interviewee? Note: There is 1 correct answer to this question. Conduct interviews as a pair. One person asks the questions and the other one takes notes. Conduct interviews as a pair and alternative who asks the questions. Invite a group of interviewees to join the design team and ask questions around the table. Conduct interviews on your own and take notes.
If there is a thought leader or analyst available, during which phase will they be most valuable? Note: There is 1 correct answer to this question. Implementation Prototyping Research Ideation.
What is the recommended practice when running an interview for empathy? Note: There is 1 correct answer to this question. Suggest answers Ask binary questions Encourage stories Ask long questions.
You are in the phase when you capture interview results. What are the goals of a “structured wall of data”? Note: There are 2 correct answers to this question. To identify common topics and understand the meaning of interview results To crystallize key user types, needs and insights from interview stories| To frame the potential solution space of the challenge To identify interview results that lie outside of the problem space.
What are basic principles of field research? Note: There are 2 correct answers to this question. What people say is often not what they do, think or feel. Take people out of their context and put them in an inspiring environment Ask a lot of “why” questions to get valuable data Focus on the users who represent your main customer group.
You are in the prototyping phase and the team should build low-fidelity prototypes. One team member is distracted and starts looking at e-mails. How do you manage this situation? Note: There is 1 correct answer to this question. Close the gap and engage yourself in the prototyping activities Remind the team member to be in or out Encourage the rest of the team to start work and ask them to get the distracted team member involved later Do not intervene as prototyping can be done by a subset of the team.
When preparing for the workshop, the coach needs to run an interview with the workshop host. What topics does the coach need to clarify? Note: There are 3 correct answers to this question. Design Thinking techniques for synthesis Number, role and background of participants U-shaped seating and table arrangement Workshop challenge Dress code.
What type of thinking does Design Thinking combine with analytical thinking? Note: There is 1 correct answer to this question. Innovative Intuitive Inspired Intellectual.
What do you define during the scoping phase? Note: There are 3 correct answers to this question. “How might we” questions for personas User types The team setup The design challenge The project plan.
What are the objectives of the empathy map technique? Note: There are 3 correct answers to this question. To understand what the user sees, hears, says and does To understand the user´s fears, obstacles, and frustrations To understand the user´s needs and measures of success To understand the user´s ideas to solve the problem To understand the attributes of the user´s character.
What are key principles when presenting a prototype as a role play? Note: There are 2 correct answers to this question. Show the solution through the user´s eyes Show the impact of your solution for your persona Show the most relevant aspects for the business case Show flawless execution to get the idea across.
Why is the important to run the first minutes of the brain dump exercise in a silent mode? Note: There are 2 correct answers to this question. A challenge-related comment would influence the divergent perspectives It prevents discussion in order to lower political barriers It ensures that all participants focus on the topic It helps to stay away from the solution mode.
Design Thinking implies an emotional journey. How do participants typically feel during synthesis? Note: There are 2 correct answers to this question. Excited Innovative Frustrated Confused.
What would you use to visualize a solution concept in an initial design thinking workshop? Note: There are 2 correct answers to this question. High-fidelity prototyping The construct and build technique The collage technique A storyboard.
What are benefits of Design Thinking? Note: There are 3 correct answers to this question. Defined waterfall model with integrated quality gates Analytical approach to design the right solution Overcomes limitations caused by hierarchies Systematic innovation approach with structured process Flexible and adaptable to all kind of challenges.
What is the correct sequence of phases for the Design Thinking process? Note: There is 1 correct answer to this question. Preparation – Scoping – Research Scoping – Research – Synthesis Preparation – Research – Scoping Scoping – Synthesis – Research.
As a coach, what do you have to prepare for Design Thinking workshop? Note: There are 3 correct answers to this question. Supplies and material Inspiring ideas for solutions Reframed alternatives for the agreed challenge Workshop agenda and Design Thinking techniques A Design Thinking compliant workshop room.
What are key techniques for collecting data during empathic field research? Note: There are 3 correct answers to this question. Trying out the user experience Asking people Performing market analysis Studying analyst reports Observing.
What are techniques for reframing a design challenge? Note: There is 1 correct answer to this question. Using casual mapping Brainstorming key expressions Using 2-by-2 axis mapping Storytelling.
What is the aim of a brain dump exercise in the scoping phase? Note: There are 2 correct answers to this question. To explore different perspectives in the team To identify the main personas in the context of the design challenge To identify and prioritize the best ideas To create a common understanding of the challenge.
In which areas does SAP Consulting typically use Design Thinking as a problem solving method? Note: There are 2 correct answers to this question. Technology opportunity identification Final go-live check Strategic advisory Incident management.
What is a characteristic of an insight? Note: There is 1 correct answer to this question. The understanding of the true nature of something The understanding of the pain point a user has The understanding of tasks and process steps described by users The understanding of the user´s key needs.
Why do we create prototypes in Design Thinking? Note: There are 2 correct answers to this question. To create good team spirit To leverage the creativity of the participants To get instant feedback and fail early To make the design solution tangible.
What rules do you apply when defining a design challenge? Note: There are 3 correct answers to this question. After completing the scoping phase, the design challenge cannot be rephrased anymore. The design challenge needs to be aligned and defined together with the client. The design challenge has to refer to a concrete persona in the context of the problem space The design challenge should have the right balance between open and close phrasing The design challenge sets the scope for a Design Thinking project.
You are in the research phase and a team is preparing interviews. The first question in their interview guide is a direct question aimed at solving the challenge. As a coach, how do you manage this situation? Note: There is 1 correct answer to this question. Give them an interview guide that you prepared before the workshop. Encourage the team to ask the most important and difficult questions at the beginning of the interview because the interviewees are most concentrated at this point in time Explain that a good interview guide should be structured in a way where easy questions that make the interviewee feel comfortable come first. Do not step in since structuring the questions of an interview guide would break the Design Thinking rules.
Why are brain dump exercises successful? Note: There are 3 correct answers to this question. The result clearly articulates the emotions and touch points of the user when adopting a new technology. Everybody has different thoughts while thinking about the challenge. Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input. Participants are able to identify the most important ideas to solve the challenge. Grouping and clustering thoughts helps the team to structure data and to identify common topics.
What is a key goal of the 360º research phase? Note: There is 1 correct answer to this question. Find out if your first approaches are feasible and viable Create an exact definition of the problem that needs to be solved. Make conclusions about the design of the solution Create empathy with potential users of the designed solution.
Which of the following rules apply to the brainstorming technique? Note: There are 2 correct answers to this question. Use a predefined selection of ideas Use a random selection of ideas Encourage wild ideas Have one conversation at a time.
Why is time boxing important for coaching Design Thinking workshops? Note: There are 2 correct answers to this question. It establishes the authority of the coach It drives creativity It is pivotal to ensure results are achieved It keeps the number of ideas at a reasonable level.
How do you gain a deeper understanding of the problem? Note: There are 3 correct answers to this question. Conduct adjacent and analogous research Create a “day in the life” of the persona Execute field research and observe users Define an empathy map Run different interview formats.
Which techniques are typically used in Design Thinking workshops? Note: There are 2 correct answers to this question. Six Sigma Low-fidelity (lo-fi) prototyping Lean management Point of view .
What is the objective of the “a day in the life” technique? Note: There is 1 correct answer to this question. To identify areas for simplification To put personas in context To understand the productivity of personas To identify redundancies.
What are key activities of a Design Thinking team within the validation phase? Note: There are 2 correct answers to this question. Capture feedback and iterate prototype Check on feasibility, viability and desirability Prioritize and filter ideas Move from problem to solution space.
What are the main objectives of the “charretting” technique? Note: There are 2 correct answers to this question. Discuss with project sponsors if the scope is fuzzy or unclear Merge multiple Design Thinking challenges into one Collaboratively evaluate potential areas for a given project scope Speed up the synthesis phase.
What is the goal of creating a “persona”? Note: There are 2 correct answers to this question. To identify the pain points of the users and to develop empathy To put a human face on otherwise abstract data about users To identify extreme users and understand their needs To build a common ground within the team on an emotional level.
How would an interview team identify the workarounds that users perform? Note: There are 2 correct answers to this question. By understanding the user types and the context of the challenge By asking “why” questions By observing the environment, tools used and body language By asking binary questions.
What is the goal of the Concept Map technique? note: There is 1 correct answer to this question. To understand overlapping areas between viability, feasibility and desirability To understand and illustrate daily activities in different departments To understand direct and indirect interdependencies between people and concepts To understand and capture the interconnection between different lines of business.
What are some of the principles of prototyping? Note: There are 2 correct answers to this question. Convince your audience with the prototype Demonstrate functionality and the look and feel of your solution Show as much detail as possible Show the solution through the user´s eyes.
In which phase of the Design Thinking process is the focus on creating choices? Note: There is 1 correct answer to this question. Synthesis Scoping Research Prototyping.
What is the key component of a low-fidelity mock-up that is built to prototype a software solution? Note: There is 1 correct answers to this question. Key functionality and screen flow built with traditional materials Wire frames demonstrating the screen layout and field sizes Data model describing the required application programming interfaces Printout to finalized screenshots assembled in a flip-book.
What areas does the Design Thinking process iteratively integrate to find the right space for innovation? Note: There are 3 correct answers to this question. Viability Feasibility Predictability Accountability Desirability.
You are in the synthesis phase and teams should share and synthesize interview results, but some team members are questioning how synthesis exercises are related to the previous exercises. As coach, how do you manage this situation? Note: There is 1 correct answer to this question. Explain that Design Thinking is not an a + b = c approach Try to identify a common thread to explain the connections to all other exercises Adapt the agenda and skip the synthesis exercise Explain that in this case an iteration of the research phase is necessary.
What techniques can be used in Synthesis? Note: There are 2 correct answers to this question. Role play Journey map Concept map Storyboard.
What core components do you need to tackle a problem using Design Thinking? Note: There are 3 correct answers to this question. Top management support Highly iterative process Environment and materials Creativity Multidisciplinary team of people.
What are important coaching tips for Design Thinking coaches? Note: There are 3 correct answers to this question. Infuse positive emotions Actively participate in content-related discussions Ensure seriousness Understand the power of group dynamics Set the tone.
You are in the post-production phase of a Design Thinking workshop. What content elements would you recommend for a software solution draft? Note: There are 2 correct answers to this question. Research and ideation results Mock-up or click-through simulation High-level architecture design Photos grasping the workshop atmosphere.
What areas should be covered in a game plan? Note: There are 3 correct answers to this question. Objectives Strategies Success factors Maturity assessments Tasks.
You are in the ideation phase and you want the team to brainstorm ideas for solving the challenge. However, the team is not generating enough ideas. As coach, how do you manage this situation? Note: There are 2 correct answers to this question. Step in as soon as the team creates “wild ideas” to refocus the team and increase the number of ideas generated. Influence the energy level in the team by pushing them, for example, with questions like “What would superman do?” Make sure the team creates good brainstorming questions Add additional members to the team. .
What is an output of the validation phase? Note: There is 1 correct answers to this question. Unstructured data Persona descriptions Stakeholder map Structured feedback.
What is the recommended process to run an interview? Note: There is 1 correct answers to this question. The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity The team introduces themselves and the project at the interview, builds rapport and then asks prepared questions The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity The team forwards the design challenge prior to the interview and at the interview asks prepared questions.
After presenting the workshop challenge to the teams, they question whether the challenge is really a challenge and believe that they already know the solution. As a coach, how do you manage this situation? Note: There is 1 correct answer to this question. Explain the purpose and importance of a deep understanding the problem Let them outline their solutions and prioritize the best solution Skip the scoping exercise and proceed directly to research Let them outline their solutions and convince them that their solutions do not fit to the challenge.
What are activities during the 360º research phase? Note: There are 2 correct answers to this question. Business plan research Analogous research Point-of-view research Adjacent research.
What is the goal of including extreme users in the 360º research? Note: There are 2 correct answers to this question. To include a diverse set of users To keep the project sponsors satisfied To provide interesting insights To reduce the number of interviews.
What are general rules in a Design Thinking session? Note: There are 3 correct answers to this question. Fail early, fail often Think user centric Explain your ideas in a creative way Convince, don´t confuse Defer judgment.
Which phases in a Design Thinking process focus on the problem space? Note: There are 2 correct answers to this question. Ideation Implementation 360º research Synthesis.
What is the Design Thinking pattern of the ideation phase? Note: There is 1 correct answers to this question. Creating choices Defining choices Limiting choices Making choices.
Why is important to defer judgment during the ideation phase? Note: There are 2 correct answers to this question. Ideation is about “making choices” whereas judging ideas would limit the solution space It is important that team members can build on ideas from other people, even a crazy idea might lead to something meaningful After running a good synthesis of the research data, judging would limit the problem space Ideas are judged later during the prototyping and validation phase together with potential users.
What do you typically use in prototyping phase of an initial Design thinking workshop? ? Note: There are 2 correct answers to this question. Lego SAP Fiori Microsoft powerpoint Cardboard.
What is the Stanford Design School five phases of design thinking? (another variation of the design thinking process) Ideate Test Define Prototype Empathy. Patterns.
Taking a design-thinking approach forces you to answer an entirely different question in the beginning. The first question is what? Note: There are 1 correct answer to this question. What do people need? How do people begin thinking? How do people execute design?.
Observe, listen, and ask why? Find the "human problems" and fall in love with them. Understanding users is how we make solutions they want and will use. Note: There are 1 correct answers to this question. Collaboration Optimism Empathy Potential.
What is inspiration (Emphasize), Ideation (Create), Implementation (test)? Note: There are 1 correct answers to this question. Lego-based prototyping 3 design thinking processes ideas Funky prototyping Iterate ideation phase.
IDEO looks on the design-thinking process as a system of____________________, rather than a linear, predictive approach where organizations determine the goals they need to achieve and look for the resources to enable them to reach their goals. Note: There are 1 correct answers to this question. Implementation (Test) Ideation (Create) Overlapping phases Inspiration (Empathize).
. What kinds of thoughts are allowed during a brain dump exercise? Note: There are 2 correct answers to this question. Any kind of thought Ideas and concerns Anything except questions related to the challenge Anything except concerns related to the challenge.
Bringing together diverse perspectives unlocks potential. Modern challenges are too big and complex for any one person, discipline, or even industry. Note: There are 1 correct answers to this question. Collaboration Optimism Empathy Potential.
A software company likes to use the User Story Mapping method in conjunction with Design Thinking. For which purpose would you recommend using User Story Mapping? Please choose the correct answer. Note: There are 1 correct answers to this question. To find data that serves to inspire the team and gain empathy To check on feasibility, viability and desirability To get a common understanding of the challenge/problem space To define the implementation backlog items.
The design thinking process is linear. True False.
What is brainstorming? Ideation Persona Multiplication Remember the Future.
The empathy map contains four main components that help you organize data from people you interview: Note: There are 3 correct answers to this question. Think Say and Do Create Feel.
______________________enhances networking, plays role in effective leadership, promotes team building, and helps us understand not only how, but why people think and feel as they do. Note: There are 1 correct answers to this question. Being human Cultural Empathy Desirability.
Working with sticky notes is a key activity in many Design Thinking workshops. What rules would you set when using sticky notes? Note: There are 3 correct answers to this question. Go for bold statements and be visual. Keep workshop results unstructured to foster creativity. Use one defined color per exercise. Aim for one thought per sticky note. Agree within the team on a color code.
Why is desirability the starting point when it comes to a successful idea? Note: There are 1 correct answers to this question. As a design thinker, the problems you are trying to solve are rarely your own-they are those of a particular group of people; in order to design for them, you must gain empathy for who they are and what is important to them. Because its not about building a new product and service and then searching for customers. It's about going to the customers first, determining their needs, and then creating something to meet their needs.
The "why" behind something. Note: There are 1 correct answers to this question. Prototype Define mode Inspiration Empathize.
Which of the following techniques are structured ideation techniques? Note: There are 2 correct answers to this question. Dedication Empathy Space Humor.
Design thinking is a human-centered approach. True False.
An insight is NOT just reporting what you heard in the conversation, but instead is a ______________________that identifies a customer need and explains why. Note: There are 1 correct answers to this question. Expertise Statement Confidence.
An idea is deemed successful if it strikes a balance among these three main criteria: Note: There are 3 correct answers to this question. Desirability - who will want to use or buy the product/service? Viability - how sustainable is the idea in the long term? Feasibility - what can be possibly achieved in the near future? Differentiability - what is engaging with people directly?.
An_____________________________is a tool that helps you collate and integrate your interview data in order to discover surprising or unanticipated insights. It also enables you to uncover unmet needs, find the source of any frustrations, discover areas for improvement, explore different perspectives, and question your own assumptions and beliefs. Note: There are 1 correct answers to this question. Any kind of thought Ideas and concerns related to the challenge Empathy map.
Inspiration (1st phase of design thinking) starts with a broad problem, or what is called ________________________________________. Note: There are 1 correct answers to this question. Observe fill-in-the-blank Empathy Design challenge.
At the heart of the__________________________phase is low-cost experimentation through rapid prototyping, which creates an actual model of the product/service, which is then repeatedly tested for strengths and weaknesses until it leads from the project stage into people's lives. Note: There are 1 correct answers to this question. Funky prototyping Iterate ideation phase Lego-based prototyping Implementation.
What are the dimensions of observation? Note: There are 3 correct answers to this question. Space - the physical place Activity - a set of related acts people do Confidence - It also helps you learn about what they need Actor - the people involved.
The_____________________phase uses brainstorming as a way to generate as many ideas as possible to meet the need identified in the____________________phase. Note: There are 2 correct answers to this question. Reverberation Defloration Inspiration Ideation.
Take risks. Be gritty. Learn from failure and adjust. Do it fast, and do it with an encouraging smile. Pessimism paralyzes, but belief in what could be propels us forward. Note: There are 1 correct answers to this question. Collaboration Potential Empathy Optimism.
The design-thinking process is based on what two main types of thinking? Note: There are 2 correct answers to this question. Convergence Being human Design challenge Divergence.
_________________________can be an alternative or a complement to observation. Note: There are 1 correct answers to this question. Person Interviewing Multiplication Remember the Future.
What is the golden rule of interviewing? Note: There are 1 correct answers to this question. Expertise Actively listen to the other person Confidence Statement.
This phase focuses on early, fast, cheap testing to strengthen ideas and ensure that the design team is on the right path toward meeting the demands of the people for whom they are designing. Note: There are 1 correct answers to this question. Implementation Multiple choice based interviews Onsite interviews Phone interviews.
The environment must facilitate collaboration and encourage risk taking with a 'fail early & fail of tern' mentality. Note: There are 1 correct answers to this question. Process People Client Place.
What gets you to the root of the problem and builds optimism for both problem finding and problem solving? Note: There are 1 correct answers to this question. Process Client Place People.
Those companies that succeed in identifying and satisfying the needs of customers have a better chance of gaining that all-important________________________________________. Note: There are 1 correct answers to this question. Empathize Competitive edge Ideate Test.
Think about a_________________________________questionnaire as you develop your design challenge statement: how might we/enhance/create/improve/redesign/expand/grow/....? Note: There are 1 correct answers to this question. Expertise fill-in-the-blank Space Confidence.
Which of the following techniques are structured ideation techniques? Note: There are 2 correct answers to this question. Multiplication Persona Blue Ocean REICC Remember the Future.
Are insights and observations the same thing? Yes No.
What is the recommended team size for a Design Thinking workshop? Please choose the correct answer. 11-15 team members 1-3 team members 8-10 team members 4-7 team members.
What are the expected outcomes of the Journey Map technique? Note: There are 2 correct answers to this question. A map of swim lanes describing cross functional business processes from a company perspective. The human meaning of solutions based on uncovered pain points and needs. Responsibilities for business process steps based on RACI (Responsible, Accountable, Consulted and Informed). An understanding of the journey an end user goes through in the context of a particular business scenario.
What do you need to prepare before you conduct interviews during the 360° research phase? Note: There are 2 correct answers to this question. A list of user types that you might encounter A list of key guiding questions A list of challenging questions to bring the interviewee to make creative suggestions A short presentation of prototypes that you already have designed.
What interview formats are used for field user research? Note: There are 2 correct answers to this question. Multiple choice based interviews Phone interviews Onsite interviews Panel interviews.
How can you increase the maturity of your initial low-fidelity prototype? Note: There are 2 correct answers to this question. Iterate ideation phase Funky prototyping Lego-based prototyping Functional prototyping.
Which conditions foster creativity according to John Cleese? Note: There are 3 correct answers to this question. Dedication Humor Space Expertise Confidence.
Observing people is really where we begin to hone what skill? Note: There are 1 correct answers to this question. Empathy Dedication Humor Space.
What are key Design Thinking use cases from a business/IT Perspective. Note: There are 2 answers for this question. Services and Products Incident Management Solution Mapping IT applications and solutions.
What are the most important attributes of a Design Thinking coaches? Note: There are 2 answers for this question. Influential Curious Empathetic Design Challenge Expert.
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