|Choose 2 answers, Universal containers want to make it easier for managers to monitor preventative maintenance work orders using the dispatcher console. A. The dispatcher console map and filter the list to show only desired service appointments B. The dispatcher work order polygon and filter the list to show only desired service appointments C. The dispatcher console appointment list and filter the list to show only desired service appointments D. The preventative maintenance Gantt and filter the list to show only desired work orders.
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
A. Select date resolution on the hours tab B. Select hours absences and overtime on the utilization tab C. Select sort by average utilization on the resources tab D. Select travel time and breaks as skills on the skills tab.
In which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers A. Jobs can take longer than the available resources hours in a day B. jobs need to be performed at the same site on the same day of the week C. jobs require multiple stages of work performed by different resources D. jobs require consecutive days of work and can span over weekends.
What are two benefits of using the field service lightning mobile app instead of the Salesforce mobile app? Choose 2 answers A. Agenda view of upcoming service appointment B. Native customer signature capture C. Offline access to flows D. Customized navigation menu.
Universal containers (UC) are rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders upon creation based on the work to be performed
How should the consultant meet this requirement?
A. Add products to the products required related list on the work type object B. Add products to the work order products related list on the asset object C. Add products to the work order products related list on the work type object D. Add products to the products required related list on the asset object.
Which object can be used to share service appointments with service resource s in field service lightning? A. Service territory member B. Service territory C. Work order D. User territory.
Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers A. add the service territory location related list on the location page layout B. create the service territory location as a location lookup field C. add the service territory location related list on the service territory page layout D. create the service territory location as a service territory lookup field.
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work orders assets mobile app, and chatter. The remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
A. 100 contractors
B. 25 contractors
C. 25 contractors
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
A. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
C. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app. D. create a report chart that summarizes work order line items and add a link to the service appointment layout.
A universal containers customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account.
Which two methods should the consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers A. Add each asset to a separate work order line item. Create a service appointment for the work order. B. Add each asset to a separate work order line item. Create a service appointment for each line item. C. Add each asset to a separate child work order. Create a service appointment for the parent work order. D. Add each asset to a separate work order create a service appointment for each work order.
A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments? A. Create a map polygon of the affected area to select service appointments for rescheduling
B. Create a report to identify service appointments in the area and notify service resources. C. Push reschedule notifications to service resources using the field service lightning mobile app. D. Configure a new scheduling policy to change service appointments.
universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.
How should a consultant configure this using a single work order?
A. Create a new work order line item for each site visit. B. Create a new product consumed for each site visit. C. Create a new child work order for each site visit. D. Create a new service appointment for each site visit.
universal containers has enabled field service lightning and wants to enable milestones for work orders.
A. Creating milestones for work orders requires an entitlement for case. B. Creating milestone trackers requires a custom lightning component. C. Creating entitlements for work orders requires a custom lightning component. D. Creating entitlements for cases and work orders must be separated.
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement?
Choose 2 answers A. Auto-generate work orders with a 14-day Generation timeframe. B. Associate a required skill called site visit to a maintenance plan. C. Auto-generate work orders with a 14-day Generation horizon. D. Associate a work type called site visit to a maintenance plan.
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement? A. A work order related list on asset B. A custom installation date field on products consumed C. Field history tracking on asset D. The standard installation date field on asset.
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
A. Add a lightning component to work orders. B. Enable path for work orders. C. Enable knowledge on work orders. D. Add compact layouts to work orders.
Universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement? A. Preferred resource B. Required resource C. Technicians with required skill D. Service crew.
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline? A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App. B. Use work types to assign associated articles to work order. C. Create a custom Mobile App that syncs articles based on service appointment assignments. D. Write a workflow that associates articles to work orders based on a picklist on the work order.
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container? A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets. B. Add the container as an asset on the account and mark the parts internal assets. C. Add the container as a product on the account and the parts to a child product related list. D. Create a hierarchical relationship between the parent product container and child parts products. .
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this? A. Create the products and the installation kits as unsterilized inventory. B. Create the products and the installation kits as serialized inventory. C. Creak the products as serialized inventory and the installation kits as unsterilized inventory. D. Create the products and the installation kits as a single serialized product.
Time sheet entries can be associated to which two objects?
Choose 2 answer A. Work order line item B. Assigned resources C. Service resource D. Work order.
Universal containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customer in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two maintenance plan settings should the consultant recommend?
Choose 2 answers A. Service appointment generation method = one service appointment per work order B. Work order generation method = one work order per asset C. Work order generation method = one work order line item per asset D. Service appointment generation method = one service appointment per work order line item.
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement? A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book. B. Create one work order and override the price on work order line items for products on the preferred price book. C. Create one work order and add work order line items based on the price book selected on the work type. D. Create one work order for each price book and use work types to assign the price book to work order line item.
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement? Choose 2 answer A. Assign the appropriate skills to resources. B. Use work types with required skills. C. Select the relevant work types for each resource. D. Create multiple work order line items per service.
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined
What should a consultant recommend to achieve this requirement?
A. skill requirement work type and case process B. work type skill routing skill requirements operating house and data categories C. case process work types and record types D. work types and skill requirements.
Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments? A. Create an apex trigger. B. Build a workflow rule. C. Configure an auto dispatch schedule job. D. Enable drip feed dispatch.
A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service
Which scheduling policy should the dispatcher use A. Customer first B. Emergency C. High intensity D. Soft boundaries.
Universal containers' technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once.
Which two applications should a consultant recommend to meet this requirement? A. Salesforce mobile application B. Field service lightning mobile applicant C. Salesforce browser-based application D. Custom mobile application.
Universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time
In which two ways should the consultant define operation house to meet this requirement
Choose 2 answers A. When service resources are available for work B. The maintenance plan for account C. The due date of the service appointment D. The time slots for appointment booking.
Universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app
What should a consultant recommend to control their technicians? A. field sets B. page layouts C. mini page layouts D. visual force page.
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment.
Which scheduling action should the consultant recommend to the customer support agent? A. Emergency B. Appointment booking C. Fill-in schedule D. Get candidates.
How should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt? A. Add the relevant field to the field set. B. Use map report layers. C. Colour code using Gantt palettes. D. Create a Gantt action to highlight.
Which two objects are required when configuring an optimization job?
Choose 2 answer A. Polygons B. Work type C. Scheduling policy D. Service territory.
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record? A. work types B. work order C. service appointment D. service report.
Universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process? A. Add a new product required to the work order. B. Add a new product consumed to the work order. C. Add a new product required to the work type. D. Add a new product consumed to the work rule. .
Universal containers want to dispatch emergency work identified throughout the day that needs to be completed before lower priority work.
What should the consultant recommend to meet this requirement? A. create a custom Gantt action to call an apex class to reschedule appointments B. write a batch apex class to unscheduled low priority work orders C. define a global optimization job to run hourly D. apply the reshuffle action within the Gantt.
The org -wide default sharing for a service appointment Is set to private. If the service appointment is cancelled, which users will have visibility to the record?
A. assigned resources, owner of service appointment and members of service territory B. owner of service appointment and members of user territory C. assigned resources, owner of service appointment and members of user territory D. owner of service appointment and members of service territory
Which work rule should a field service lightning consultant use to assign service resources based on related object records? A. resource availability B. extended match C. match field D. required resources.
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon? A. Set the polygon assignment policy to the highest level. B. Set the territory assignment policy to the highest level. C. Set the territory assignment policy to the lowest level. D. Set the polygon assignment policy to the lowest level.
Universal containers is evaluating a strategy for reducing the cost of service using automated scheduling
Which toe approaches will contribute to this goal?
Choose 2 answers A. reduced overtime per work order B. reduced travel time per work order C. reduced work orders per shift D. reduced number of territories.
Northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costumer service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
A. Scheduled end B. Arrival Window Starts C. Earliest Start Permitted D. Territory Type.
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement? A. Set the individual technicians as capacity-based service resources. B. Create the individual technicians as service crew members. C. Create the contractor manager as a crew service resource. D. Set the contractor manager as a capacity-based service resource.
Universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement? A. Work order record types B. Entitlements C. Work types D. Entitlement templates.
A customer makes one appointment for the sales department, and another appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers A. The same resource and same day fields appear on the service appointments page layout. B. The complex work visual force page is added to the service appointments page layout. C. A dependency has been created between the two appointment and the start time are the same. D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected. E. The dependency type is set to start after finish and day on the service appointment in the dependency. .
When completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture? A. create two service reports and add one signature block to each B. create relevant signature types and add signature blocks to the service report template. C. create a flow that adds tow signature blocks when the service report is generated D. create two costume fields for the service appointment and use flows to capture each signature.
an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked
What should the consultant leverage to meet this requirement? A. Assets B. entertainment plan C. product item D. maintenance plan.
When the universal container UC technician installed a product at a customer site
the technician must perform all future work for that customer
Which process should the consultant use to meet the requirements? A. Add the resources as a required resource on the contact B. Add the resources as a required resource on the work order C. Add the resources as a required resource on the asset D. Add the resources as a required resource on the account .
Universal containers need to send the technician into the field to service
containers. It takes two technicians with specialized skill to complete the work at same
How should the consultant make this requirement? A. Create a work rule with two required skills B. Create a two-service crew C. Create a crew with two technicians D. Create two service appointment.
Which two features on the dispatcher console should the consultant use to
visualize rules violating service appointments?
Choose 2 answers A. Gantz B. Gantt Map C. Appointment List D. Color Palettes.
Optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment
is set to low in field service settings. Which two conditions should make the consultant consider setting the optimizer too?
Choose 2 answers A. The scheduling policy used field is blank B. The scheduling policy is producing too many candidates that qualify for each service
appointment C. Most service appointment have the same priority D. The calculate travel and breaks field service setting is disabled for the service.