option
My Daypo

Edi Meow Part 2

COMMENTS STADISTICS RECORDS
TAKE THE TEST
Title of test:
Edi Meow Part 2

Description:
basta eto na un aralin mo nalang hindot ka

Author:
Inamorin
(Other tests from this author)

Creation Date:
13/10/2021

Category:
Others

Number of questions: 50
Share the Test:
Facebook
Twitter
Whatsapp
Share the Test:
Facebook
Twitter
Whatsapp
Last comments
No comments about this test.
Content:
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers A. Agents view of upcoming service appointment B. Offline access to flow C. Native customer signature capture D. Customized navigation menu .
Which three objects are associated with the work type? Choose 3 answers A. Skills B. Products C. Article D. Service appointment E. Resource .
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider? Choose 2 answers A. Generate service in the organization's default language B. Send a feedback survey to the customer when a service appointment is completed C. Configure signature blocks for service report templates D. Add service reports templates to the appropriate repair work type BC.
Universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used. Which three data elements should a consultant recommend tracking to support this? requirement Choose 3 answers A. Products required B. Inventory C. Mobile locations D. Warehouse locations E. Product consumed BCE.
Universal containers want to schedule delivery using field service lightning. Eachdelivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed. How should the Consultant use complex work to meet this requirement? A. Define start after finish and same day dependencies B. Define a same start dependency C. Define same resource and start dependencies D. Define start after finish dependencies.
Universal containers have a call center that responds to requests fromcustomers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments. Which permission set license should be assigned to the call center agents? A. FSL dispatcher license B. FSL agent license C. FSL admin license D. FSL resource license.
Some technicians report that they are unable to login to the field service lightningmobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them. How should a consultant provide access to FSL mobile app? A. Assign a permission set B. Modify the user profile C. Update the public group membership D. Modify the user record.
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue? A. Create a new work order and assign a crew B. Create a new service appointment and assign to crew C. Assign the existing service appointment to the crew D. Assign the existing work order to crew.
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements? A. Adjust the scheduled end field on the service appointment B. Change the status field on the service appointment C. Update the in-jeopardy field on the service appointment D. Post the service appointment chatter feed.
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the consultant recommend to meet the requirement? Choose 2 answers A. Define "cannot complete" as a pinned status for auto-dispatch services. B. Define "cannot complete" as a pinned status for scheduling and optimization services. C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'. D. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled". .
Technician often need to generate reports in customer language.Which configuration should the consultant recommend to meet the requirements? A. Update the language of the current user B. Update the default language of the organization C. Add the language field to the contact page layouts D. Add the service report language field to the work order page layout.
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks? A. Create a product item for each door lock utilizing standard field B. Create a product item with all the serial numbers in the noted section C. Create a product item and enter a serial number in related list D. Create a product item and enter technician lock quantity .
Universal containers want to implement service legal agreements (SLA) for workorder Which three considerations should the consultant take into account? A. A new entitlement process requires selecting entitlement process type. B. Milestones for the work orders can be set up from the metadata API C. A single milestone can be added to both case and work order entitlement processes. D. An entitlement process must be applied to both cases and work order E. Milestone of the work orders can be configured in setup.
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to trackprogress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements? A. Work order will have multiple service appointments. Each service appointment will be linked to the asset B. Each account will have a service appointment that will represent the work to be done at customer site C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment D. Each asset will have a service appointment that will represent work order needed each machine.
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning? A. Create a work order and work order line B. Create return order and return order line item C. Create a product request and product request line item D. Create a return order and relate it to the product.
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account. Which two methods should Consultants recommend to ensure the service with each container can be handled independently? A. Add each asset to a separate work order line item. Create a service appointment for the work orders. B. Add each asset to a separate child work order. Create a service appointment for the parent work order. C. Add each asset to a separate work order line item. Create a service appointment for each line items. D. Add each asset to a separate work order. Create a service appointment for each a. work order. CD.
How should the Consultant meet this requirement? A. Add product to the products required related list on the asset object B. Add product to the products required related list on the work type object C. Add product to the work order products related list on the work type object D. Add product to the work order products related list on the asset object.
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process? A. Create two service appointments and set the early start to the start time of the first service appointments B. Create two service appointments and assign two different resources C. Create one service appointments and schedule two resources D. Create one service appointments and add two required resources.
Geolocation tracking is enabled for universal container's for technician but should apply to full time employees. How can Geolocation tracking for contractors to be disabled? A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor B. Unchecked the collect service resources Geolocation history field in field service mobile settings C. Unchecked the geocoding field on the contractor's profile D. Set the Geolocation update frequency field to zero for contractors.
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low. How can universal container technicians achieve this for each product requested? A. Create a work order line item and a product request line item. B. Create a product request and a product request line item. C. Create a product consumed and a product request line item. D. Create a shipment and a product request line item. .
Which two objects are required when configuring an optimization job? Choose 2 answers A. Service territory B. Polygons C. Work type D. Scheduling policy.
Universal Containers (UC) provide services to multiple machine installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress. Different parts used, and time spent on each machine when dispatching a technician How should the consultant meet these requirements? A. Each account will have a service appointment that will represent the work to be done at the Customer site B. Each assets will have a service appointment that will represent the work needed for each machine C. Work Orders will have multiple service appointments. Each service appointment will be linked to the assets D. Work orders will have multiple work order line items. Each work order line item will be linked to the assets and have a service appointment.
Universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments? are dispatched correctly? A. Set the number of services to drip feed on the service territories B. Set the service appointment to dispatch in the field service settings C. Enable sharing or dispatch service appointments D. Enable drip feed dispatching in field service settings AD .
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment? A. Create the report to identify the service appointment in the area of notified service resources. B. Configure a new scheduling policy to change service appointment C. Push reschedule notifications to service service resource using the field service lightning mobile app D. Create a map polygon of affected area to select service appointment for rescheduling.
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record? A. Assigned resources, owner of service appointment and member of user territory B. Assigned resources, owners of service appointment and member of service territory C. Owner of service appointment and member of service territory D. Owner of service appointment and member of user territory.
Universal containers have customers who have previously negotiated pricing on some products. Which price book structure should a consultant recommend when considering the implications of pricing on work orders? A. Utilize a custom global price book and add products as price book entries. B. Create customer-specific price book and add only price-negotiated products as price book entries. C. Utilize a custom global price book and add price-negotiated products as price book entries. D. Create customer-specific price books and add all products as price book entries.
Universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technicianproductivity? A. Resource schedule optimization B. Reschedule appointment C. Fix overlaps D. Fall in schedule.
Universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience? A. Assign contractors 1 and 2 different capacities of repair work B. Assign contractors 1 and 2 different skill levels for repair works C. Assign contractors 1 and 2 preferred source D. Assign contractors 1 and 2 as excluded resources.
Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit How should consultant configure the maintenance plan to meet the requirements A. Set frequency to 1 month; generation time frame 0; Check auto generate work order B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order D. Set frequency to 1 month; generation time frame 12; Check auto generate work order.
At universal containers the service territory member's time zone is one hour behind the service territory time zone How should the consultant ensure proper scheduling and optimization for the member? A. Add one hour to the start and end times on the service territory. B. Add one hour to the start and end times on the service territory member's operating hours. C. Change the time zone on the service territory member's user record to match the service territory's time zone. D. Subtract one hour from the start and end times on the service territory.
Universal container (UC) sells shipping Containers and container parts. UC wantsto track each customer's container and associated part for field servicing, sales, and reporting purposes. Which solution should a Consultant recommend to relate the part to a customer? container? A. Add the container as an asset on account and make the part internal assets B. Add the container as product on the account and part to the child product related list C. Create a hierarchical relationship between the parent product container and the child part product D. Create an asset hierarchy on account with container as root asset and part as the child assets.
The dispatcher at universal Containers wants to schedule service appointments from the dispatch console while tacking the scheduling policy into consideration. Which three options are available to the dispatcher? Choose 3 answers A. Select a service appointment from the list, use the "edit" action and allocate the resources B. Select multiple service appointments from the list and bulk schedule them. C. Select a service appointment from the list, use the "change status" action and "dispatch" D. Select a service appointment from the list and use the " Schedule" action. E. Select a service appointment from the list, use the "candidates" action, and select the best time slot BCE.
The dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers? Choose 3 answers A. Select the service appointment from the list, user the "change status" action and "dispatch" B. Select the service appointment from the list and the "schedule" action C. Select multiple service appointment from the list and bulk schedule them D. Select a service appointment from the list, use the "candidates" action, and select the best time slot E. Select a service appointment from the list, use the "edit" action and allocate the Resources.
Northern trail outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate technicians based on customer feedback. What are tow ways the consultant can meet this requirement? Choose 2 answers A. Configure and add excluded and required required resource business objectives to scheduling policies. B. Configure customer preferences on the service resource record. C. Configure resource preferences on the account or work order. D. Configure and add excluded and required resource work rules to scheduling policies. CD .
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model? A. Create work order line item, each with its own child service appointment B. Create a multiple service appointment, each with its own child task records C. Create a multiple service appointment each with its own child work order line item D. Create a custom object records, each with its own child service appointment A.
Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests. What should a consultant implement to assist the dispatch team? A. Work type line items for install, break-fix, and inspection B. Work order Business process for install, break-fix, and inspection C. Work order custom fields to define install, break-fix, and inspection D. Work type and skill requirements for install, break-fix, and inspection.
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order. Which steps technicians follow to report that a substitute asset is installed? A. Mark installed asset as "shipped" - create a new product - relate the product to the asset B. Mark installed asset as "obsolete"- create a new product - related the product to asset C. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment" D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement".
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with? open work? A. Resource Schedule optimization B. Global optimization C. Emergency scheduling D. Customer first scheduling .
Universal Containers wants to implement service level agreements (SLA) for work orders. Which three considerations should the consultant take into account? Choose 3 answers A. An entitlement process must be applied to both cases and work orders B. Milestones for work orders can be configured in setup C. Milestones for work orders can be set up from the metadata api D. A single milestone can be added to both case and work orders entitlement process E. A new entitlement process requires selecting a single entitlement process type BDE.
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers? A. Scheduled start, scheduled end B. Actual start, actual end C. Earliest start permitted, due date D. Arrival window start, arrival window end.
Universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work. Which two items should a consultant include in the scheduling policy to meet this? requirement? A. Minimize travel service objectives and resources priority services objectives B. Maximize travel from home and working territories C. Required resources and maximum travel from home D. Minimize travel service objective and preferred resource services objectives.
Universal Containers wants to implement service level agreements (SLA) for work orders. Which three considerations should the consultant take into account? Choose 3 answers: A. An entitlement process must be applied to both cases and work orders B. Milestones for work orders can be configured in setup C. Milestones for work orders can be set up from the metadata api D. A single milestone can be added to both case and work orders entitlement process E. A new entitlement process requires selecting a single entitlement process type BDE.
Universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement? A. Custom gantt filter B. Custom lightning component C. Custom report in a private report folder D. Custom list view.
Universal Containers wants to optimize a fleet of 200 service vans in metropolitan areas with heavy traffic congestion Which three factors should the consultant consider when recommending a routing option? Choose 3 answers A. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres B. Multiday work schedule only aerial routing. C. Street level routing incorporates Google map api and run faster than aerial routing D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres E. A new entitlement process requires selecting a single entitlement process type .
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers A. Leverage the match skills work rule when scheduling appointments B. Create skills that relate to qualifications from setup and assign them to a service resource C. Leverage the match skills scheduling policy when scheduling appointments D. Create skills that relate to qualifications from the skills tab end assign them to a service resource.
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart. Which steps should the consultant take to meet these requirements? A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician B. Create permission sets and assign the field service lightning admin permission set to service resources. C. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile. D. Create permission sets and assign the field service lightning mobile permission set to service resources.
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day. Which setting should a consultant consider to improve travel time accuracy? A. Minimum grade, default operating hour B. Estimated travel time, minimize travel C. Travel speed unit, actual travel time D. Street level routing, Default travel speed.
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationships be viewed? A. Both the primary assets and related assets related lists on the assets object B. Only the primary assets related list on the assets object C. Both the primary assets and related assets related lists on the work order object D. Only the primary assets related list on the work order object.
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day. Which setting should a consultant consider to improve travel time accuracy?: A. Minimum grade, default operating hour B. Estimated travel time, minimize travel C. Travel speed unit, actual travel time D. Street level routing, Default travel speed.
Universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date. What are two ways a Consultant can configure maintenance plans to meet the requirements? Choose 2 answers A. Auto generate work order with a 14 days generation horizon B. Associate work type called site to maintenance plan C. Associate a required skill call site visits to maintain plans D. Auto generate work order with 14-day generation time frame.
Report abuse Terms of use
HOME
CREATE TEST
COMMENTS
STADISTICS
RECORDS
Author's Tests