|Universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders? A. Utilize a custom global price book and add all products as price book entries B. Utilize a custom global price book and add price negotiated products as price book
entries C. Create customer specific price books and add all products as price book entries D. customer specific price books and add only price negotiated products as price Create
Universal container want to track technician van stock and consigned products. How can this will be accomplished using the field service lightning standard object model A. Service resources will track van stock. Location will track time and customer sites B. Location will track van stock. Account will track consigned products C. Service resources will track van stock. Products consumed will track item at
customer's site D. Location will track van stock and items at customer's site.
Universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console
Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers A. The dispatcher console MAO and filter the list to show only desired service
appointment B. The prevention maintenance Gantt and filter the list to show only desired work orders C. The dispatcher work order polygons and filters the list to show only desired service
appointment D. The dispatcher console appointment list and filter the list to show only desired service
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling,
UC also wants the scheduling policy to look at the resources secondary services territory, which two scheduling policy changes should a consultant recommend?
Choose 2 answers A. Includes the match territory work rule B. Remove the match territory work rule C. Select working location enable primary on the working territories work rule D. Deselect working location primary on the working territories work rule BC
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring field service lightning?
Choose 2 answers A. Quantity and and unit of measure are required when adding a required product B. Validation rule and triggers created on work order and work order line-item objects
are automatically recreated for work C. Required product must be added to both work order and all work order line items D. Work type can be configured to include required products on the work order and work
order line item BD.
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app? A. Lightning component with required field to update the case, work order and service appointment B. Quick actions on cases, work orders and service appointment with required fields C. Quick action on the work order and flow to update the case and service appointment D. Process builder on case to update the service appointment and work order C.
Universal container is implementing work order management to better the support its clients
Choose 2 answers A. Create work skills using the fsl lightning Managed package wizard. Assign the skills
to service resources. And the skill to work type and work order B. Create the work skill using setup. Manually assign the skills to service resources C. Create the work skills using the FSL lightning web component. Assign the skill to
service resources add the skill to work type D. Create the work skills using the guided setup wizard. Assign the skill to service to
service resources using guided setup.
Universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks
How should a consultant configure field service lightning to support this service A. Use the work type to define the installation services for each product- use work order
to track work for each customer - use service appointment to assign the work B. Use cases to define the installation services for each product - use service
appointment to track the work for each customer- use work order to assign the work C. Use service appointment to define the installation services for each product - use
work order to track order for each customer use task to assign the work D. Use work order to define the installation services for each product use work type to
each work - use work type to track work for each customer - use service appointment
to assign the work
Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements? A. Use work type with required skills B. Assign the appropriate skill to resource C. Select the relevant work type for each resource D. Create a multiple work order line per service.
Universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and
update status they progress with the work preventative maintenance should be with a
Which data model should the consultant recommend to the universal container? A. Work order to represent the preventative maintenance on the asset - work order line
item to represent the different operations - service appointment to represent the visit B. Service appointment to represent ante the preservative maintenance on the asset -
work order line item to represent the different operations - work order to represent the
visit C. Work order to represent the preventative maintenance on the asset - service
appointment to represent the different operations - work order line item to represent
the visit D. Work order line item represent the preventative Maintenance on the asset - work
order represent the different operations- service appointment to represent visit.
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers A. Select the new policy as the scheduling policy for the scheduled optimization job. B. Create a custom quick action for booking appointments and candidates that use the new scheduling policy. C. Create a new scheduling policy that includes service objectives in this order: minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap. D. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
Which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers A. Assigned resource B. Homebase travel C. Resource skill level D. Break duration.
Universal container has enabled field service lightning and want to enable milestones for work order What should a consultant take into consideration? A. Creating milestones for word orders requires an entitlement for case B. Creating milestones trackers requires a custom lightning component C. Creating entitlements for work orders requires a custom lightning component D. Creating entitlement for class and work order must be separated.
An employee at universal container performs the role of a dispatcher and a technician
How should a consultant configure the field service lightning to support this
behavior? A. Create one service resource and assign the relevant permission set license B. Create two skills records and assign them to service resources record C. Create two service resource and assign them to the employee D. Create one service resource and assign the technician and dispatcher role .
Universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed
How should the consultant configure this? A. Create the formula to calculate the time zone offset from the user to territory
time zone B. Set the dispatch console to display in territory time zone in the field service settings C. Set the dispatch console to display in the user time zone in field service settings D. Configure the dispatcher user time zone to the same as territories they manage
Universal container UC has 140 service resources who handle 2400 service appointment per day
How should UC define the service territories to ensure the high quality of optimization
and dispatcher experience? A. The service territories with fewer than 50 resource B. One service territory with four polygons C. Two service territories that split the service resource evenly D. Five service territories with fewer than 500 service appointment per day.
Each container consists of multiple parts that are tracked by assets records. Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges
How should consultants configure the field service lightning to track the work
performed? A. Create a work to type automatically create relevant line time for each asset B. Create a work order and work order line item for each asset being serviced C. Create a work order for all assets being serviced and work order line item for each
product consumed D. Create a work order for each asset being serviced.
Technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as
dispatched on the console instead of seeing the complete status update
Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers A. Conform the technician mobile device is online B. Investigate work order life cycle C. Verify the dispatcher ran the service appointment data job D. Review service appointment automation.
Universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site
Which two maintenance plan settings should the consultant recommend?
Choose 2 answers A. Service appointment generation method - one service appointment per work order
line item B. Work order generation method - one work order line item per asset C. Service appointment generation method - one service appointment per work order D. Work order generation method - one work order per asset.
Universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once
Which two applications should a consultant recommend to meet this requirement?
Choose 2 answers A. Salesforce browser-based applications B. Custom mobile applications C. Field service lightning mobile applications D. Salesforce mobile application.
Universal container UC want to track the asset lifecycle when equipment has been snapped out
What should a consultant recommend to meet this requirement? A. Add the field history tracking related list to the assets page and configure the asset
relationships object B. Add the related asset related list to the asset page and configure the product request
object C. Add the related asset related list to the asset page and configure the asset relationships object D. Add the field history tracking related list to the asset page and configure the product
request object C.
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling
Which two approaches will contribute to this goal? A. Reduce the travel time per work order
B. Reduce the overtime per work order C. Reduce the number of territories D. Reduce the work order per shift.
Universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time
How could a service resource's timesheet be configured to track the total time spent?
on each step? A. Relate the timesheet entries to the work order line time B. Relate the timesheet entries to the service appointment C. Relate the time sheet to the service appointment D. Relate the time sheet to the work order line item.
One of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm. On which object should a consultant set operating Hours to meet this requirement? A. Service territory number B. Service territories C. Service appointment D. Account.