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Title of test: Test for C_S_A __ 03 Description: Test for practice Author: relaxinGGold Other tests from this author Creation Date: 17/03/2025 Category: Personal Number of questions: 31

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Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group. For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements? A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog. B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facílities. D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access. . Which tool is used for creating dependencies between configuration items in the CMDB? A. CI Relationship Editor B. CMDB Builder C. CI Service Manager D. CI Class Manager . What import utility do you use when the field names on the import set match the name of the fields on the Target table? A. Schema Mapping B. Automatic Mapping C. Mapping Assist D. Mapping Dashboard . A department manager asks an analyst to build some reports. Where do you recommend the analyst start? B. Reports > Getting Started C. Performance Analytics > Reports D. Self-Service > Reports E. Reports > Create New . Whatis a sys jd? A. Unique 32-character identifier that is assigned to every record B. A client-side Business Rule C. A server-side Business Rule D. Unique 64-character identifier that is assigned to every record . What are two ways to generate an Event? (Choose two.) A. Business Rule B. Workflow C. Log entry D. Knowledge article publication . Whatis a role in ServiceNow? A. A role is one record in the Role [user_sys_role] table B. Aroleis a set of modules for a particular application C. A role is one record in the Role [sys_user_role] table D. Arole is a persona used in Live Feed Chat . What is a no-code approach to control the mandatory or read-only state of a form field? A. UI Action B. Client Script C. UI Script D. UI Rule E. UI Policy . What do you activate when you want to add applications or functionality within your development instance? A. App Package B. Updated Pack C. Patch E. App Updated Set D. Plugin . Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB A. Common Service Data Model (CSDM) B. Service Mapping Utility (SMU) C. Service Schema Map (SSM) D. CMDB Class Manager (CMDBCM) . What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time? A. Task Escalation Clock B. Service Level Agreements C. Inactivity Monitor D. Response Time Clock . Which icon would you double click, to expand and collapse the list of all Applications and Modules? A. Star B. Clock C. Application D. Funnel . Which tool should be used to populate commonty used fields in a form? A. Template B. Reference Qualifier C. Formatter D. Assignment Rule . The ServiceNow platform includes which types of interfaces? (Choose three.) A. Now Mobile Apps B. Agent Control Center C. Back Office Dashboard D. Service Portals E. Now Platform& User Interfaces . When moving multiple update sets at one time, what might you do to facilitate the move? A. Batch B. Verify C. Test D. Preview . An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this? A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned. B. The manager does not have the itil role. C. The manager is not a member of the Service Desk group. D. The manager is not a member of the Network and Hardware groups. . How is a group defined in ServiceNow? A. A group is one record stored in the Group Type [sys user group.type] table B. A group is one record stored in the Group [sys user group] table C. A group defines a set of users that share the same location D. A group defines a set of users that share the same job title . Which of the following steps can be used to import new data into ServiceNow from a spreadsheet? A. Select Data Source, Schedule Transform B. Load Data, Create Transform Map, Run Transform C. Define Data Source, Select Transform Map, Run Transform D. Select Import Set, Select Transform Map, Run Transform . After finishing your work on High Security Settings, what do you do to return to normal admin security levels? A. Select Normal role B. Log out and back in C. Use System Administration > Normal Security module D. Select Global Update Set . As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs? A. Knowledge B. ServiceNow Wiki C. Knowledge Now D. SharePoint . Which section of the ServiceNow UI allows you to perform a global search? A. Application Navigator B. Banner frame C. List pane D. Content frame . Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major A. Incident.Major_Incident B. incident=>major_incident C. incident<=>major_incident D. incident||major_incident E. incident.major_incident . What are the steps for applying an update set to an instance? A. Retrieve, Preview, Commit B. Specify, Transform, Apply C. Retrieve, Assess, Apply D. Get, Test, Push . What type of field allows you to look up values from one other table? A. Reference B. Verity C. Options D. Selections . What is (are) best practice(s) regarding users/groups/roles? (Choose two.) A. You should never assign roles to groups. B. You should assign roles to users. C. You should add users to groups. D. You should assign roles to groups. . When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table? A. Run Transform B. Run Import C. Import Dataset D. Execute Transform . Which of the following protects applications by identifying and restricting access to available files and data? A. Application Configuration B. Verbose Log D. Application Scope C. Access Control Rules . When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform? A. snc_abc B. abc C. u_abc D. sys_abc . You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.) A. Select Fields and Columns module B. Right click on form header, select Configure > Form Layout C. Click on context menu, select Configure > Form Designer D. Select Field Class Manager module . Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [lincident] and Problem [problem] tables? A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow] . What is a quick way to create a report from a list view? A. Click on filter breadcerumb, drag and drop on the Report > Create New module B. Click Funnel, define filter conditions, click Create Report C. Click Context Menu, select Create Report D. Apply filter, right click on column header, select Bar Chart .

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