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Title of test: Test for C_S_A __ 05 Description: Test for practice Author: relaxinGGold Other tests from this author Creation Date: 17/03/2025 Category: Personal Number of questions: 31

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Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement? A. Add the role Log Write [sn log write] to the Impersonator Group B. Create user update set for impersonation tracking C. Activate the glide.sys.log impersonation prop D. From User icon, select Elevate Roles . What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.) A. Local Sources (i.e. XML, CSV, Excel) B. Implementation Spoke C. DataHub D. JDBC Connection E. Network Server F. LDAP Connection . Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations? A. Flows B. Action Sequences D. Task Flows E. Flow Diagrams . Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.) A. Knowledge Authors B. Knowledge Contributors C. Knowledge Controller D. Knowledge Managers . What is a key difference between Reporting and Performance Analytics? A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run. B. Performance Analytics can show trends; Reports cannot. C. Reports can be run on a scheduled basis; Performance Analytics cannot. D. Performance Analytics data can be published to Dashboards; Reports cannot. . Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.) A. One Approval can have many Requests B. One Request can have many Requested Items C. One Requested Item can have many Approvals D. One Requested Item can have many Catalog Tasks . A customer requests the following data quality measures be added: Incident numbers should be read only, on all lists and forms, for all users. Short Description field should be mandatory, on all records, across all applications, on Insert. Which type of policy would you use to meet this requirement? A. Data Quality Policy B. Dictionary Design Policy C. UI Data Policy D. Data Policy . What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver user)? A. Workflow User B. Request Fulfiller C. ITSM User D. Process User. Which component of a table contains a piece of data for one record? A. Factor B. Field C. Datapoint D. Element . Which tool is used to define relationships between fields in an import set table and a target table? A. Transform Schema B. Schema Map C. Dictionary Map D. Transform Map . What type of field is Boolean and appears as a check box? A. Yes/No B. True/False D. Binary E. 0/1 . You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use? A. Create Record Producer B. Create Catalog Item C. Create Order Guide D. Create Content Item . What type of field has a drop down list, from which you can pick from pre-defined options? A. Choice B. Picker C. Drop down D. Option . Which module would you use to customize your instances banner image, text and colors? A. System UI > UI Pages > Branding B. Service Portal > Portals > Branding C. System Properties > Basic Configuration UI16 D. System Properties > Branding . Which module is used as the first step for importing data? A. Coalesce Data B. Transform Data C. Import Data D. Load Data . Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface? A. Agent Workspace B. Chat bot C. Virtual Agent D. Knowledge Chat . Which role can manage multiple knowledge bases? A. knowledge-base_admin B. kb_admin C. sn_kb_admin D. knowledge_admin . When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account? A. Turn your computer off and on again B. Clear browser cache C. End Impersonation D. Log out and back in . While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. hey want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what? A. Configure Lists B. Show Options C. Configure Task D. Show Choices E. Show Choice List . Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface? A. Agent Assist B. Virtual Agent C. Now Messenger D. Connect Agent . Group records are stored in which table? A. Group [sn_user_group] B. Group [sys_user_group] C. Group [s_sys_group] D. Group [u_sys_group] . What controls the publishing and retiring process for knowledge articles? A. Approval Policies B. Approval Definitions C. Workflow Designer D. Workflows . When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use? A. Flow Manager B. Flow Designer C. Flow Editor D. Workflow Editor . Which field (or fields) is used as a unique key during imports? A. Match Fields B. Coalesce Fields C. Key Fields D. Sys IDs . Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other Cls? A. Schema Map B. Dependency View C. Dependency Map D. Database View | . What are the components that make up a filter condition? (Choose three.) A. Operator B. Match Criteria C. Value D. Column E. Field . What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.) A. Group members can choose their tasks from My Groups Work B. Groups can assign tasks to users based on on-call schedules C. Site support members can pick tasks, based on Location D. Groups can assign tasks to users based on skills E. Group members can avoid tasks, which are nearing SLA breach F. Groups can assign tasks to users based on availability . What feature do you use to specify which users are able to access a Service Catalog Item? A. Can Read Role B. Catalog User Role C. Can Order Tab D. User Criteria . Which features allow you to update multiple records at one time? (Choose two.) A. List Editor B. Field Update Action C. Bulk Record Update D. Data Remediation Dashboard E. Update Selected Action . What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow? A. Notifications B. Alerts C. Texts D. Events . What are advantages of using Flow Designer? (Choose three.) A. Supports advanced developers B. Enables complicated scripting C. Reduces technical debt D. Less manual scripting E. Smooth integration with 3rd party systems .

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