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A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?. Intelligent Appointment Management. Medication Management. Integrated Care Management. Virtual Care.

Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement?. Provider Relationship Card. Provider Network Management. Facility Relationship Center. HCProvider360 FlexCard.

Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license. Which permission set license should a consultant assign in this scenario?. Field Dispatch Scheduler. Manage Home Health. Healthcare Visit Manager. Execute Health Scheduling.

A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information. Which group of people should a consultant work with to identify pain points and define project requirements?. (Persona) General physician (Stakeholder) Salesforce administrator (Stakeholder) Marketing Cloud administrator. (Persona) Contact Center agent (Stakeholder) Salesforce administrator (Stakeholder) Integration architect. (Persona) Care coordinator (Stakeholder) Salesforce administrator (Stakeholder) Tableau developer. (Persona) Contact Center agent (Stakeholder) Tableau developer (Stakeholder) MuleSoft developer.

How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?. The Individual data model may be used to represent Members and Patients. Leveraging Candidate Accounts are the recommended approach to represent Members and Patients. Salesforce recommends using Member Accounts to represent Members and Patients. Leveraging Person Accounts is the recommended approach to represent Members and Patients.

Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality. Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?. Health Cloud Standard permission set. Provider Network Management permission set. Health Cloud Utilization Management permission set. Health Cloud Foundation permission set.

Clinicians want to see an overview of the patient’s life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?. Life Goals. Life Events. Household Map. Milestones. Life Map.

Bloomington Caregivers is implementing Virtual Care in Health Cloud. Which three steps are required as part of the setup?. Configure Provider Search. Set up and configure Salesforce Scheduler. Connect to an external electronic health record (EHR) scheduling system. Assign Health Cloud Video Calls permission set. Install the Virtual Care unmanaged package.

What is the best practice when transitioning an org from Service Cloud to HC?. Approach depends on how each customer uses their org. Any other options may be used. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org. Migrate the entire org in place. Build out HC capabilities in a new org, then migrate all users and data.

Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capability of Health Cloud?. Care Management Extension. CRM Analytics for Health Cloud. Insights for Health Cloud. Reporting unmanaged package.

The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.). Path can not be used to visually represent the status of a care request. Care request functionality is included in the Health Cloud managed package. Each Care request has to have an associated case. New Care requests can be created using the ‘create care request’ component. Care requests has empower components that can be exposed within Communitie.

A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions. Which two Health Cloud solutions should a consultant recommend?. Medication Audit. Medication Review. Medication Reconciliation. Medication Administration.

Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients' medications and make recommendations based on that data within Health Cloud. Which Health Cloud add-on should a consultant recommend to fulfill this requirement?. Allergy intolerance. RxNorm DDI connectivity. Medication interactions. Medication Management.

Which two steps can an administrator take to configure the Care Program enrollment flow? (Choose two.). Customize the provider site flow. Customize the care coordinator flow for patient. Use the patient approval flow. Use the provided enrollment flow out of the box. Customize the out of the box enrollment flow template to match requirements.

A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track: • A list of all payer organizations • The plans offered by a given payer • The standard benefits available under a plan • Which plan a given patient is enrolled in and their specific insurance details Which set of objects should a consultant implement to meet these requirements?. Account, Purchaser Plan, Member Benefit, Insurance Plan. Purchaser, Insurance Plan, Insurance Benefit, Plan Detail. Account, Purchaser Plan, Plan Benefit, Member Plan. Payer, Plan Offering, Coverage Benefit, Member Plan.

Which Intelligent Appointment Management, What products or feature can be leveraged to supplement? (Choose two). Salesforce Field Service. Tableau CRM. Salesforce Scheduler. External Scheduling Systems.

What is the latest FHIR model aligned to Health Cloud?. V5. V4. V3. V1.

Which format is acceptable for intelligent document automation upload?. .PNG. .CSV. .DOC. .MP4.

How can a Health Cloud administrator change the label ‘Patient Card’ to ‘Member Card’ to be more aligned with their specific business terminology and use case?. Go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’ label, click the ‘New Local Translation/Overrides’ button, Select the language and enter the new label. Go to the Health Cloud – Admin Home page, select the Patient Card Configuration tab, and click ‘New’ to add a new configuration for ‘Member. Go to Setup, navigate to the Patient Card object, and edit the Patient field name. Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card component, and edit the name to ‘Member’. The labels that come with the Health Cloud cannot be changed.

When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?. Sourcesytem identifier. Contacts. Account. Identifier.

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data. How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?. Add the respiratory therapist to the patient's Account Team and default access will be automatically granted. Add the respiratory therapist to the patient's Care Team and default access will be automatically granted. Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed. Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?. Configure the Connection Label with the source systems API details. Create a new record for the HCBenVerConnect custom setting. Configure the link to the clearinghouses endpoint using a Uniform Resource Identifier (URI) path. Create a named credential to support authenticated callouts.

Which credentials are available to track against providers with standard Health Cloud? (Choose two.). Specialties. Facility Relationship. Business License. Board Certification.

A customer is looking to implement Discovery Framework to manage their intake and clinical assessments. Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?. FHIR Question Bank. Using Previously Submitted Responses. Digital Signature Capture. Adding a QR Code. SMS Assessment Completion.

Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two integration patterns should a consultant recommend?. Industries ETL. Platform Event. OmniStudio Integration Procedure. Apex HTTP Callout.

Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?. Real-time monitoring and alerts. Social media integration. Data visualization and analytics. User authentication and access control.

Bloomiington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system. Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?. Visualforce Pages. Salesforce Flows. FlexCardsD. Integration Procedures. DataRaptors.

Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA). What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy?. Ensuring that sensitive data is encrypted both in transit and at rest. Configuring data retention policies to ensure that records are retained for the appropriate length of time. Using third-party data backup solutions to store backups of sensitive data off-site. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts. Providing access to third-party auditors to regularly review Shield implementation settings.