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Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?. Make data protection details available in records. Enable person accounts from Setup. Enable Chatter settings from Setup. Enable contacts to relate to multiple accounts. Log a support case to have person accounts enabled.

How can a Health Cloud administrator change the label ‘Patient Card’ to ‘Member Card’ to be more aligned with their specific business terminology and use case?. Go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’ label, click the ‘New Local Translation/Overrides’ button, Select the language and enter the new label. Go to the Health Cloud – Admin Home page, select the Patient Card Configuration tab, and click ‘New’ to add a new configuration for ‘Member. Go to Setup, navigate to the Patient Card object, and edit the Patient field name. Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card component, and edit the name to ‘Member’. The labels that come with the Health Cloud cannot be changed.

When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?. Sourcesytem identifier. Contacts. Account. Identifier.

A customer wants to view a patient's health conditions and clinical encounters as a sequence patient's Person Account page. What should a consultant do to achieve this using the Enhanced Timeline functionality?. Clone the HCTimeline FlexCard for customization. Add a record to the HealthCloudTimelineConfig custom setting. Create a new Timeline View Configuration record. Create a new Timeline record within Setup.

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data. How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?. Add the respiratory therapist to the patient's Account Team and default access will be automatically granted. Add the respiratory therapist to the patient's Care Team and default access will be automatically granted. Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed. Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

A service cloud organization migrating to HC uses Contacts to represent patients, physicians and non-clinical staff. Which of these groups of contacts should be modeled as Person Accounts post-migration?. Patients should be modeled as Person Accounts. Providers and non-clinical staff can be modeled as Person Accounts or Contacts. Patients, physicians and non-clinical staff should be modeled as Person Accounts. None By using individual data model, the use of person account can be avoided. Patients should be modeled as Person Accounts. Providers and non-clinical staff should be modeled as Contacts.

Which three options are standard objects available for Insurance Management? (choose 3). Insurance Benefit. PurchaserPlan. MemberPlan. Coverage Benefit. Insurance Coverage.

An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox instance are encrypted. Which encryption solution supports the encryption of files in this scenario?. Industry Data Security. Salesforce Data Mask. Classic Encryption. Salesforce Shield.

A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?. HealthcareFacilityNetwork. HealthcareProvider. HealthcarePractitionerFacility. HealthcareProviderSpeciality. BusinessLicense.

Bloomington Caregivers needs to use the objects foi the Clinical data model as part of its new Health Cloud implementation, Which preference should Bloomington Caregivers’ administrator ensure is enabled?. FHIR-Aligned Data Model org preference. Clinical R4 Model org preference. Clinical Data Model org preference. FHIR-Aligned EHR Data Model org preference.

An external provider wants to get a patient's allergy information from Bloomington Caregivers' Health Cloud system. Which Health Cloud API should a consultant recommend?. AllergyMedication API. Patient Healthcare API. Interoperability API. Clinical Summary Healthcare API.

Bloomington Caregivers has decided to enable Integrated Care Management so that its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments. Which three steps should the administrator take as part of the org setup to enable Assessments?. Enable Discovery Framework in Setup. Add the Assessment component to the Patient page. Download and Install OmniStudio. Update sharing settings in Setup. Enable users to view and complete Assessments.

A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?. Configure the Connection Label with the source systems API details. Create a new record for the HCBenVerConnect custom setting. Configure the link to the clearinghouses endpoint using a Uniform Resource Identifier (URI) path. Create a named credential to support authenticated callouts.

Which credentials are available to track against providers with standard Health Cloud? (Choose two.). Specialties. Facility Relationship. Business License. Board Certification.

Which statement is true about using PurchaserPlan and MemberPlan together when onboarding new insurance members?. Multiple purchaser plans can be associated to multiple Member Plans. Purchaser Plan and Member Plan has a master detail relationship. there is no relationship between MemberPlan and Purchaser Plan. PurchasePlan is to be used as a template for creating MemberPlan.

Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features. Which Health Cloud feature should a consultant recommend the company use in this scenario?. Care Plan Enrollment Flow. Program Enrollment Flow. Enrollment Consent OmmScript. Program Eligibility OmniScript.

Care Requests seek authorization from a health plan for drugs, services, and admissions. They can also contain request for review, appeals, complaints and grievances. Which Care Request review ensure that a member is getting the right care in timely and cost-effective way?. Disposition Review. Concurrent Review. Care Review. Preauthorization Review. Retrospective Review.

When setting up Intelligent Sales, which three types of records should an administrator create for a Field Sales Agent before Visit records can be created? (Choose three.). Contacts. Opportunities. Locations. Accounts. Assets.

A customer is looking to implement Discovery Framework to manage their intake and clinical assessments. Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance their assessment functionality?. FHIR Question Bank. Using Previously Submitted Responses. Digital Signature Capture. Adding a QR Code. SMS Assessment Completion.

Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose threE. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience. Use custom fields defined in any entity within the provider data model in health cloud as part of search experience. Use provider search in an authenticated community page. Connect the list of fields displayed in the search panel and search results. Use provider search in an unauthenticated community page.

Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three). The clinical indicators that need to be monitored in the Care Program. The products that are associated with a given Care Program. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program. The budget & expense of the company’s associated Care Program. The Plans that enrollees have been engaged in as part of the Care Program.

When implementing Provider Search functionality, which two changes allow an external user to access search results?. Give the site user profile Read access to the Data Pipeline object. Give the site user profile Read access to the Care Provider Searchable Field object. Create a sharing rule on the Care Provider Searchable Field object to share with external users. Use Experience Builder to add the Provider Search component to a page on the site.

A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management. In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements?. Schedule a telehealth appointment. Reschedule part of the appointment chain. Book multi-step appointments. Optimize appointment chain with Einstein.

Which action is Possible in the program enrollment flow when adding in ‘Enroll in Program’ quick action to a record? (Choose three). Starting a new blank care plan. Signing enrollment consent form. Seeing a list of all product and selecting applicable products. Selecting the provider associate with a product. Creating a new care program.

Where can a Salesforce administrator configuring different levels of access to patients’ care plans, configure team members different levels of access to cases to ensure sensitive data is not shared with the wrong groups?. Permission Set Groups. Profiles. Contact Roles on case. Permission Sets. Case Team Roles.

Which two of the following statements are true about Care Teams? (Choose Two.). Care Team Members are optional on a Care Plan. A Care Plan must have a Coordinator as a member of the Care Team before a CarePlan Template can be applied. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects. Communities must be enabled before External Care Team members can be added.

Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two integration patterns should a consultant recommend?. Industries ETL. Platform Event. OmniStudio Integration Procedure. Apex HTTP Callout.

A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey. Which solution should a consultant recommend?. Salesforce Feedback Management. Health Cloud Forms. Discovery Framework. Salesforce Surveys.

Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two). Create a Task and add task to an action plan template. Create flow for the business process. Create a task and add the task to visit creation. Create an action plan template add flow and published the template.

What are the two steps required to create Health care providers for Health program?Choose two. Add NPI for associated provider. Choose associated facility for Care Program. Add the UPIN. Create Care Program Providers from the App Launcher. Create a care program health care provider with an associated care prgm provider.

A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but is not seeing the recalculation score for the patient. Which of the following is most likely the reason why recalculation score for the patient is not displaying. Use the CMS recalculation API. Risk scores are only recalculated for patients who are affiliated with a care program. CMS scores cannot be recalculated in health cloud. Use a 3 - Apply to Real World / Analyze / Evaluated party API to recalculate CMS risk score.

Which three activities does “The Social Determinants” feature in Health cloud help providers perform? (choose three. Integrate service such as transportation and meal delivery into their patient care plans and programs. Track determinants and barriers to care across their patient populations. Automatically import credit scores and income information into the patient record in Health cloud. Track the influence of the social network of the patient on the patients’ health outcomes. Plan interventions to help address the barriers to care within their patient populations.

How should a consultant recommend modeling a physician's locations of service, when the physician practices at clinics?. Healthcare Practitioner Facility. Healthcare Provider Relationship. Healthcare Taxonomy. Account Contact Relationship.

Which steps should a salesforce administrator complete to set up a warehouse that serves as a product fulfillment location to salesforce representative in a specific region, irrespective of the account? (Choose three). Create Inventory Location and add Visitor Address as Location Address. Create Record in Product Fulfillment Location. Set-up Product Transfer and product request. Select inventory location while creating visit. Create a product item entry inventory, a single entry for each product that will be replenished from industry.

Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?. Real-time monitoring and alerts. Social media integration. Data visualization and analytics. User authentication and access control.

A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics. Which Health Cloud tool should a consultant leverage to drive performance and scalability?. Flow for Industries. Pipeline Analytics. Business Rules Engine. Data Processing Engine.

Bloomiington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system. Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?. Visualforce Pages. Salesforce Flows. FlexCardsD. Integration Procedures. DataRaptors.

A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care. Which capability should a consultant recommend for this use case?. Integrated Care Management. Intelligent Appointment Management. Telehealth. Virtual Care.

As part of a post-visit summary, a client wants to send patients information documenting their visit and care plan. A patient advocate will select from templates to create personalized documents to send. Which tool should a developer use to provide the necessary functionality?. Salesforce PDF Generator. OmniStudio Document Generation. Health Cloud Email Manager. Contract Lifecycle Management.

A MedTech customer is looking to track surgical case visits for reps to sell their product leveraging Intelligent Sales. Which object should a consultant configure to track this visit type?. Action Plan. Visit. Work Type. Location.

Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?. Shield. Tableau CRM. Health Cloud. Service Cloud.

Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA). What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy?. Ensuring that sensitive data is encrypted both in transit and at rest. Configuring data retention policies to ensure that records are retained for the appropriate length of time. Using third-party data backup solutions to store backups of sensitive data off-site. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts. Providing access to third-party auditors to regularly review Shield implementation settings.

Three steps required to configure HC?. Install HC unmanaged Package. Install HC managed package. Verify that chatter is enabled. Configure the console view. Enable the options for contact to related with multiple accounts.

The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management. Which two of the listed steps need to be taken during the set-up process? (Choose 2). Install the Health Cloud Care Request Extensions unmanaged packagE. Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users. Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users. Install the Utilization Management Extensions.

Which three business process are supported by Salesforce HC utilization Management?(Choose 3). Ticketing. Physician Request. Drug Request. Admissions. Appeals.

Which entity in the new data model of Health Cloud can be used to store mappings between different coding systems such ICD and HCC codes?. Identifier. Codesets. ContactPoint. Codeset Bundle.

Which two interoperability standards are support by salesforce to facilitate the exchange of health data? (Choose two)?. EDI ANSI X1- Recall Concept/Remainder 2. FHIR V4( Fast Healthcare interoperability Resources). The Direct Standard. HL7 V2- Simple Application3 – Apply to real word/Analyze / Evaluate(Health Level Seven). DICOM (Digital Imaging and communications In Medicine.

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests. How should a consultant conduct discovery to define a workflow for these call center users?. Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. Use work from another project to inform the discovery, then review it with the IT department. Build a proof of concept to present to the client and ask them for feedback. Research industry trends and develop a point of view, then present it to the customer for validation.

Which three of the following features are included with a Health Cloud License?. EHR Mulesoft Templates. Surveys. Intelligent Document Automation. Care Cordination(Patient Services). Intelligent Form Reader with Amazon Textract.

Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information?. Use Provider Relationship API. Use Composite API Request. Use Provider Card API. Use Data Loader.

Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users?. External Apps for Health Cloud. Experience Cloud for Health Cloud. Customer Community for Health Cloud. Customer Community Plus for Health Cloud.

Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management. What should a consultant do in this case?. Install the add-on package that delivers Health Cloud Reports for Utilization Management and Health Cloud (or Patient Referral Management. Upload a Provider Referral Dashboard Template and enable the action bar so that users can generate a Patient referral Management report. Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management. Add extra picklist values to Account record type and add fields on the page layout for patient referral data for CRM Analytics to generate a Patient Referral Management report.

At Bloomington Caregivers, care coordinators can only view patient records they own in Health Cloud. Moving forward, a small subset of auditors need access. What should a consultant do to expand this access?. Create a user access policy with grant permissions. Update organization-wide default for Account and Contract to Public Read-Only. Create a restriction rule for the Person Account object. Create a criteria-based Account sharing rule.

Which three steps should the Data Architect take to ensure a successful migration from the individual Model to person Accounts? (Choose three). Configure your person account record type in the individual Record type Migration. Enable ‘Individual to Person Account Migration’ in custom setting. Ensure Person Accounts is enabled on the org. Log a case with Salesforce to perform the conversion from the individual Model to Person Accounts. Use a CSV field a map PersonRecordTypeId to the Person Account Recordtype.

A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud. Create a custom FHIR Adapter to make calls to Health Cloud. Use a package created by ISV (Independent Software Vendor) for Health Cloud. Create an Apex class and leverage Intelligent Appointment Management.

A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory and run cycle counts. Which data model should a consultant recommend the company use?. Intelligent Sales. Inventory Management. Life Sciences. Provider Engagement.

Bloomington Caregivers needs to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare. Which Health Cloud feature should a consultant leverage to meet this requirement7. Care Team. Actionable Relationship Center. Enhanced Timeline. Patient Card.

Which Three items can be a Life Science company track about a Care Programs using Program Management? (Choose Three. (Repeated question). The multiple marketing campaigns that enrollees are subjected to as part of the Care Program. The budget & Expenses of the company’s associate Care Program. The clinical indicators that need to be monitored in the care programs. The products that are associate with a given Care Program. The plans that enrollees have been engaged in as part of the care program.

A call center agent at Bloomington Caregivers wants the ability to look up providers by appointment on behalf of their patients. Which two capabilities should a consultant recommend to enable this requirement?. Experience Cloud for Health Cloud. Provider Search. Intelligent Appointment Management. Integrated Care Management.

Which features does Health Cloud Consent Management provide? (Choose two). Capture Data Use Purpose'. Email for signature. Delegated signing. Capture IP Address during completion. E-Signature.

A pharma customer requires a scheduling tool to book infusions with multiple steps as part of its Health Cloud implementation. It needs a solution for care coordinators to book appointments without having to manually check availability and resources themselves. Which solution should a consultant recommend?. Intelligent Appointment Management. Procedure Scheduling. Salesforce Scheduler. Advanced Therapy Management.

Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13. Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?. Obtaining verified parental consent before collecting and storing any personal information of children. Disclosing the organization's privacy policy to parents and obtaining their consent. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase. Implementing appropriate security measures to safeguard children's personal information. Ensuring information collected about children is protected with at rest and in-transit encryption.

An Health Cloud administrator has setup risk recalculation by setting the recalculate flag to true, but is not seeing the recalculation score for the patient. Which of the following is mostly likely the reason why the recalculation score for the patient is not displaying?. CMS risk scores cannot be recalculated in Health Cloud. CMS risk scores should be recalculated using only third party APIs. Risk scores are recalculated only for patients that are affiliated with a Care Program. Risk scores can only be calculated using the CMS recalculation API.

How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two). Permission Sets. Sharing setting. List View Permissions. Field Level Security.

A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient's process. Which Health Cloud capability should a consultant implement to fulfill this requirement?. Care Blockers. Clinical Barriers. Social Determinants of Health. Utilization Management.

In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 – Simple Application correct options) Options not visible. By engaging in a web chat with an agent who presents consent forms in chat window. By sending an email that then create a case using email-to-case. By talking to an agent via phone who then enrolls the patient. By submitting consent Via SMS using Einstien Chat bot. By using a Self-Service portal via a Community.

A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options. Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?. Intelligent Appointment Management. Intelligent Form Reader. Provider Search. Assessments and Recommendations. Experience Cloud for Hearth Cloud.

A pharma company wants the ability to: • Upload a patient's insurance card, including automatic Member Plan record creation • Run a benefits verification check • Schedule on behalf of the patient with a provider Which set of Health Cloud capabilities should enable the company to build this business process?. Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification. Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader. Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration. Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management.

What is the recommended approach to create patients’ records used in HC?. Use Patient Data Import Wizard for importing up to 50,000 records. Patient object to convert leads into contacts. Create patient records using Patient Loader WizarD. Create as Person Accounts or Leads for referrals.

Which three statement are true about a Care Program? (Choose 3). A Patient can be enrolled in multiple care programs at the same time. A Patient cannot be enrolled in the same care program more than once. More than 500 patients can be enrolled in a care program in a single request using the Care Program Enrollment. CareProgramEnrollee represents the participant enrolled in a care program. A patient can be enrolled in the same care program more than once.