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Analytics and Reports Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question. The SAP support team can modify report templates. Users can modify report templates. Administrators can preview report templates. Users can delete report templates.

Administration: Permissions and Configuration Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question. Can be used for field validation expressions. Able to display custom translations. Used to display, hide, sort, and group fields. Can only be defined for mobile screens. Can define color coding.

Smartforms What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question. You can link two picker elements together. You can link picker and attachment elements together. You can use it to pick PNG flies. You can use it to select an object from a list.

Administration: Permissions and Configuration How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question. Assign user groups to users. Assign permissions to user groups. Assign user groups to permissions. Assign users to permissions.

Analytics and Reports What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question. Use pre-assembled reports. Modify an existing query or create a new query. Use pre-assembled queries. Import queries.

Analytics and Reports Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question. Data transfer object (DTO). Sample chart. Object type. Query.

Analytics and Reports How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question. T-SQL is supported. You can only reference DTOs via alias. Core SQL is supported. DTOs have version control to support backwards compatibility. You can only reference DTOs via variable definition.

Administration: Permissions and Configuration As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question. You apply account-level settings to a-specific database. You apply account-level settings to all databases. You apply company-level settings to a specific database. You apply company-level settings to all databases.

Mobile SAP Field Service Management Application What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question. From the Equipment menu after checkout. From the Efforts menu by selecting the activity object type. From the activity menu by creating a manual entry. From the activity record after the workflow step is set to Finished. From the Home page menu by creating a manual entry.

Integrations Your customer has integrated SAP Field Service Management with SAP S/4HANA How can they achieve a working service process now?. Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA. Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA. and then send service confirmations to SAP Field Service Management. Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management. Create the service request in SAP field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

Analytics and Reports Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?. A report that references 21 different DTOs. A spare pans list that has 1500 pages. A nightly activity list report generated via business rules that executes in 250 seconds. A service call summary for the week that returns 1000 records.

Master Data Management What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question. Merge data records. Delete data records. Create data records. Read data records. Overwrite data records.

Mobile SAP Field Service Management Application As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?. Create a follow-up activity from the Expenses page. Create a follow-up activity from the Efforts page. Create a follow-up activity from the Smartform page. Create a follow-up activity from Within the service call.

Mobile SAP Field Service Management Application You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question. Update. Create. Read. Delete.

Smartforms What is one of the main use cases for a Smartform?. Provide a script for service execution. Capture customer feedback. Provide smart progress feedback to the dispatcher. Generate a list of service team availability.

Workforce Management As an administrat0L which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question. Delete. Release. Review. Approve.

Integrations What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question. Maintain code list mappings for service call types. Ensure that the SAP Field Service Management system version is supported. Validate the RFC destination and IDoc setup. Enter value list mappings for product types. Check the list of the existing known limitations.

Workforce Management For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question. When you need to record a problem for the customer. When you need to plan an appointment at the customer. When you need to send an engineer to the customer. When you need to set up a meeting with the customer.

Business Rules What can you set in a scheduled business rule? Note: There are 2 correct answers to this question. Frequency. Order. Condition. Notification.

Mobile SAP Field Service Management Application Which objects can be synchronized and viewed on the mobile app?. Activity, Business Partner, Skills. Project, Skills, Service Call. Activity, Project, Opportunities. Activity, Service Call, Quotations.

Customer Self Services via Core Now What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question. Portal logo. Landing page. Main and accent colors. Portal background image. Menu icons.

SAP Field Services Management and SAP Service Cloud Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question. Self-service. Contact center. In-house repair. Service fulfillment.

Smartforms Which features are available in the Smart-form designer? Note: There are 3 correct answers to this question. Preview report. Create custom elements. Import translations. Design new icons. Copy template.

Mobile SAP Field Service Management Application Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?. Priority. Business Partner. Contact. Equipment.

Mobile SAP Field Service Management Application Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question. Send as E-Mail. Add Smartform. Create Effort. Create Equipment. Edit Business Partner.

Administration: Permissions and Configuration Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question. Perform system monitoring. Edit Smartform templates. Maintain session configuration. Define service workflows.

Analytics and Reports Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? Note: There are 2 correct answers to this question. Allow browser cookie settings to accept sapbusinessobjects.cloud. Set REPORTDATA UI Permission to VISIBLE. Delete recent browser history and cookies. Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.

Mobile SAP Field Service Management Application What are the benefits of using activity feedback? Note: There are 2 correct answers to this question. Generate checklist reports for the customer. Generate QA reports with the captured data. Assist technicians to record time and materials. Assist technicians to capture resolutions.

Smartforms Which of the following styles is available on a label element in Smartforms and Feedback?. Bold. Italicize. Strikethrough. Underline.

Workforce Management For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question. Perform the activity checkout. Set the service call to Finished. Set the service call to Technically Completed. Release the assignment.

Workforce Management Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question. Mileage. Expenses. Efforts. Quotation. Work time.

Business Rules Which of the following is supported in business rules?. Heap. Stack. Linked list. Array.

Workforce Management Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?. Review. Duplicate. Decline. Request change.

Analytics Which report template can you use to visualize the time, material, and expenses linked to an activity?. Service Call. Service Checkout. Time and Material Journal. Checklist.

Workforce Management What are the SAP field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question. Cancelled. Technically Complete. Ready to Plan. Released. Planned.

Smartforms How can you translate a Smartform?. Export it to XML, translate, and upload. Select the translation language within the designer. Download it to Microsoft Word, translate, and then upload. Maintain the translation of the Smartform in the company settings.

Customer Self Services via Core Now You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?. The equipment does NOT have an external ID. The equipment has NO previous history. The equipment is reported as Operational. The equipment does NOT have Moment-Sets.

Crowd Workforce What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question. Configurable onboarding platform to invite partners. Automatic determination of activity effort and materials consumed. Intelligent scheduling to determine the best qualified technician. Crowd workers can reschedule assignments within a set time frame. Crowd workers can accept or reject assignments within a set time frame.

Smartforms The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?. Attachments. Picker. Series. Drop-down list.

Customer Self Services via Core Now You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question. You must have a portal user account. You must have business rules configured. You must have Moment-Sets defined for equipment. You have equipment records against your account. You must have auto-release of assignments.

Smartforms After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question. Reactivate other versions. Deactivate other versions. Export other versions. Delete other versions.

SAP Field Services Management and SAP Service Cloud In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?. No touch. High touch. Video chat. E-mail interaction.

Administration: Permissions and Configuration As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?. CoresSystems.Mobile.ApprovedEffortsModificationAllowed. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled. CoreSystems.CoresystemsFSM.Crowd.notificationOnDispatchFinished. CoreSystems.CoresystemsFSM.Mobile.PushNotifications.ActivityChanges.Enabled.

Administration: Permissions and Configuration You are an administrator responsible for email for maintaining settings at account and company level. Which the following settings do you maintain at company level? Note: There are 2 correct answers to this question. Business rules. User groups. Screen configurations. Password policy.

Business Rules What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question. Variables. Conditions. Event. Execution count. Action.

Workforce Management You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?. Use a filter. Use a checklist. Use a workflow. Use a business rule.

Integrations For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question. Service contract. Time and Material Journal. Activity. Service call.

Integrations What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?. On-premise-based using SAP Process Integration. Cloud-based using SAP Cloud Platform Integration. On-premise-based using the SAP CRM middleware. Cloud-based using the FSM Cloud Connector.

Administration: Permissions and Configuration How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question. Adjust cloud account settings. Activate permissions. Enable company settings. Configure checkout workflow steps. Create custom business rules.

Master Data Management Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question. Import data from external systems. Export data for backup and archiving. Manage master data in an ERP system. Query data for reporting purposes. Create new data object records.

Mobile SAP Field Service Management Application You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?. Click on the navigation icon within the equipment. Click on the navigation icon within the service call. Click on the navigation icon within the activity. Click on the navigation icon within the home page.

Workforce Management You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question. Check the availability of the technician. Drop the activity onto the technician. Click and release the assignment. Identify a suitable technician by skills.

Master Data Management Which key concepts are applied to ensure a secure cloud connection when accessing the SAP field Service Management solution? Note: There are 2 correct answers to this question. Outage protection. Sophisticated cloud firewall. Hardware redundancy control. SSL-encrypted cloud communication.

Mobile SAP Field Service Management Application As a technician, you want to record expenses. Which Objects can you record expenses against? Note: There are 3 correct answers to this question. Service call. Purchase order. Activity. Equipment. Business partner.

Mobile SAP Field Service Management Application You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question. A planner can create service calls with reserved materials from an integrated ERP system. You can plan and reserve materials in both the Web and mobile applications. You can approve consumed reserved materials in the Time and Material journal. The system will update the inventory count of reserved materials in a standalone scenario.

Administration: Permissions and Configuration Which business Objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question. EXPENSE. WORKTIME. MILEAGE. ACTIVITY.

Workforce Management How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question. You can provide a predefined script for service execution. You can trigger actions based on standard system events. You can standardize service process flows. You can configure execution checkpoints. You can improve the link between back office and field.

Crowd Workforce Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?. Customer Self-Service. Crowd Service. Service Contracts. Service Maps.

Master Data Management Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question. Service contract. Item. Smartform. Service call. Equipment.

Workforce Management What can you use to create and manage different absence and reservation types in order to accurately reflect a technician’s availability?. Assignment. Service call. Time slots. Activity.

Business Rules Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question. Variables. Object type. Conditions. Permissions. Actions.

Mobile SAP Field Service Management Application How would a field service technician update the service assignment status?. By adding a checklist. By setting the relevant workflow step. By navigating to the address on the service assignments. By opening the service assignments.

SAP Field Services Management and SAP Service Cloud For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question. Customer feedback management. Mobile service execution. Workforce management. Ticket and case creation.

Master Data Management How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question. By skill. By territory. By type. By group.

Customer Self Services via Core Now What information is stored in the QR code used in the Customer Self-Service portal?. Equipment specific short URL. Customer Self-Service portal URL. Moment-Sets specific short URL. SAP Field Service Management URL.

Smartforms Which of the following is a mandatory field when you create a Smartform template?. Category. Description. Version. Label.

Mobile SAP Field Service Management Application Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question. Booking material for a specific service call and defined location. Organizing spare parts to be taken to the physical location of the job. Reserving material that has already been used for previous services. Defining which material the customer needs to purchase before the technician can start the work.

Workforce Management Where can service workflow steps be used in SAP Field Service Management?. In customer self-service when submitting a self-service request. In the mobile application when executing an activity. In SAP Crowd Service when dispatching a service call. In the Web application when planning a service.

Master Data Management What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question. OAuth token for login-free access. Full backup protection of customer data. Advanced perimeter security. SSL-secured communication.

Master Data Management You want to retrieve data from the system using the query API. In which format will you receive the response?. Text. XML. HTML. JSON.

Workforce Management The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?. The dispatcher must approve the assignment. The technician must approve the assignment. The dispatcher must release the assignment. The technician must release the assignment.

Smartforms How are labels used within the Smartforms and Feedback module?. To act as a reference for generating a Smartform report. To filter the list of Smartforms. To add a label to be used as reference by the field engineer. To identify the elements in the Smartforms.

Master Data Management How can a developer update a record in SAP Field Service Management through the API?. Using a SOAP-based service. Using an OData service. Using an RF enabled service. Using a REST-based service.

Smartforms Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question. Text Input, Picker, Series, Attachment. Text Input, Status, Series, Formula. Text Input, Picker, Status, Series. Picker, Status, Series, Number Input. Text Input, Description, Picker, Status.

SAP Field Services Management and SAP Service Cloud What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question. Service level agreement. Automated scheduling. Ticket routing rules. Customer self-service.

Smartforms What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question. It is used to change Smartform mode from development to active. It is used to hide specific chapters. It is used to hide a Smartform from the mobile device. It is used to hide specific elements.

Analytics and Reports Which SAP Analytics Cloud stories are available to download for SAP field Service Management? Note: There are 2 correct answers to this question. Field Service Capacity Overview. Field Service Checkout Report. Field Service Smartforms and Feedback. Field Service Performance Dashboard.

Crowd Workforce As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers? Note: There are 3 correct answers to this question. Dispatchers. Managers. Subsidiaries. Partners. Freelancers.

Smartforms Which functionality is possible when the Smartform template is set to Translation status?. The template can be edited. The template can be exported in XML format. The template can be assigned to an activity. The template can be assigned to an equipment.

Crowd Workforce Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question. Accept an assignment. Approve technician skills. Register a partner company. Review company certificates. Review and close assignments.

How does the integration scenario with S/4HANA look like? Choose the correct answer. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app.

As an Administrator, you can maintain Settings at different levels. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question. You apply Company level settings to aspecific database. You apply account level settings to All databases. You apply Company level settings to all databases. You apply account level settings to a specific database.

Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question. Checkout Report. Service Call. Smartform. Business Partner.

In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer. No Touch. High Touch. E-mail Interaction. Video Chat.

As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer. Complete Smartform. Save Efforts. Group Checkout. Standard Checkout.

The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer. Picker. Series. Dropdown list. Attachments.

Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer. Closed. In Dispatching. In execution. In planning.

What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question. Define value mapping for product types. Setup IFlows in CPI.

What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question. Assign correct CRUD to user group. Enable business rule.

Which actions are possible with the data loader? Note: There are 2 correct answers to this question. Enable data validation. Export. Generate sample upload file. Choose Data update option.

What are activities done by the crowd owner? Note: There are 3 correct answers to this question. Check and approve partner documents. Plan service calls. Accept service calls. Review partner details. Check skills and certifications.

What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question. Android. Windows Desktop. Windows Phone. Blackberry. iOS.

What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are 2 correct answers to this question. Online capabilities help you to capture electronic signatures. Interactive Dialogue using AI chatbot allows for No touch service scenarios. QR code scanning helps you to easily identify the affected Appliance. Smart forms help you structure your service processes.

In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:There are 2 correct answers to this question. Description. Revision. Language. State.

What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question. The activity has to be assigned to the technician. The activity needs to be in status finished. The service call needs to be assigned. The dispatcher needs to release the assignment.

Which object corresponds to service call in C4C? Choose the correct answer. Ticket. Ibase. Sales Order. Service Request.

Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question. Define Core hours. Create Technician Skills. Release Assignments. Enter materials used.

What format is used for API Exchange? Choose the correct answer. XML. HTML. XSD. JSON.