Oracle Field Service 2025

Question: What determines the SLA window displayed on an activity when assigned to a resource?. The assigned Work Zone. The Customer contract settings. The SLA fields provided at creation. The Routing Plan.

Question: Which API is used to retrieve metadata definitions for Activity Types, Inventory Types, or Work Zones?. Core REST API. SOAP Inbound API. Metadata REST API. Smart Location API.

Question: BrightWave Utilities scenario: What is the primary reason that several Gas_Repair activities remain unassigned even though two Senior Technicians appear available?. Because Senior Technicians do not have the required Gas_Repair work skill assigned. Because routing uses the Normal cost of not assigning Gas_Repair activities. Because predicted travel times for the Senior Technicians exceed acceptable travel thresholds based on learned statistics. Because Reoptimization cannot consider resource start locations when assigning emergency work.

Question: BrightWave Utilities scenario: How does Street-Level Routing (SLR) in the EAST_SUBURB zone improve the assignment of Gas_Repair and Meter_Read jobs?. It increases technician capacity for the day. It allows routing to calculate travel times based on road-network precision rather than straight-line distance. It automatically upgrades Meter_Read activities into Emergency activities. It ensures routing ignores travel-time statistics entirely.

Question: Which option prevents a technician from receiving any activity assignments during their scheduled nonworking time?. Assign a Work Zone override. Add nonworking time to their calendar. Disable smart routing. Remove the resource from the bucket.

Question: In the Replace Work Zone API call, what must be included so keys already associated with other work zones are treated as true values for the work zone being updated?. Include {"autoResolveConflicts":"1"} as part of the body of the request. Specify a parameter of autoResolveconflicts=1 within the request. Specify a parameter of autoResolveConflicts=true within the request. Include {"autoResolveConflicts":"true"} as part of the body of the request.

Question: Which two are correct statements regarding Daily Extract file data configuration?. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS. Customized data sets can be created for individual instances of OFSC. Data from a single data set can be configured to be extracted in any number of Daily Extract files. All data sets can be configured to include custom properties and fields. Daily Extract files cannot be set up to extract data from multiple data sets.

Question: Which statement is correct regarding the characteristics of an SLA window?. An SLA window indicates the required time by which an activity should be completed. An SLA window indicates how long an activity should take to complete. An SLA window indicates that there is enough time available within it to perform an activity. An SLA window indicates when an activity should start.

Question: A company occasionally outsources ad-hoc jobs to contingent workers. Which three statements are correct when the Resource Type has Resource is a contingent worker enabled?. Routing may assign activities to them, but contingent workers will not be included in quota calculations. Contingent workers cannot participate in Teamwork within OFSC. Contingent workers reported activity durations are not factored into company-wide statistics and estimations. Contingent workers will be included in quota calculations, but routing will not assign activities to them. Contingent workers will be removed from OFSC if they have not activated a route in twelve continuous months.

Question: On the Quota screen, what describes the Other Activities values?. Activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area. Non-scheduled activities that exist within the Capacity Area bucket. Activities specifically added by field resources using Add Activity, Prework, or Reopen actions. Non-scheduled activities either within the Capacity Area bucket or currently assigned to resource routes.

Question: Which two API options allow adding or updating multiple activities in a single API call?. Core REST API activities request. Inbound SOAP API update_activity command. Core REST API activities/custom-actions/bulkUpdate request. Inbound SOAP API add_activity command.

Question: Which statement about Work Zones is true?. A work zone can have multiple Travel Areas. Travel Areas consist of grouped work zones. Work zones are only used for display. Work zones cannot be assigned to buckets.

Question: A company wants technicians to look for and pick up unassigned activities within a fixed distance from their current location. Which configuration most accurately supports limiting the search radius?. Configure the Nearby Activities feature and use the default radius, allowing technicians to adjust distance directly from the Nearby Activities map when searching. Configure a Center Point Home Zone with a 10-mile radius and enable Nearby Activities to use the home zone distance. Create a resource filter with a distance from resource condition set to 10 miles and attach it to Nearby Activities. Configure a quota category with a 10-mile radius and restrict Nearby Activities to that quota area.

Question: What is the consequence of enabling Personalize the estimation of activity duration for a Resource Type?. It ensures all new resources of this type have the same duration ratios based on company-level duration estimations. It ensures that activity duration estimations are personalized per resource using their own learned statistics. It ensures durations recorded for this Resource Type will not be applied to company-level estimations. It permits setting duration ratios based on company-level duration estimations for new resources of this type.

Question: A customer has different Outbound Integration Channel requirements for Daily Extract, BICS, and DBaaS. Which approach should be taken?. Create one channel for Daily Extract and BICS, and a second channel for DBaaS. Explain that it cannot be done because fields must be consistent across channels. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements. Create a single shared channel and change names and add fields for each integration.

Question: Which context determines what fields appear when a technician adds a new activity from Mobility?. Add Activity. List View. Map View. Activity Timer.

Question: Which User Type permission is required for a supervisor to view the routes of all technicians in their organization unit?. View organization tree. Activate route. Manage inventory. Add activity.

Question: Which configuration supports technicians working rotating shifts with lunch activities?. Create one work schedule with three shifts. Two shifts must include a repeating activity for lunch. Create a work schedule with three shifts. Each shift must include a repeating activity for lunch. Create one shift with two working time calendars and include a repeating activity for lunch. Create one shift with two work schedules. Each work schedule must include a repeating act for lunch. Create a work schedule with two shifts. Each shift must include a repeating activity for lunch.

Question: Supervisors need to supervise Junior engineers using a Supervision internal activity manually linked to the main activity at the same time by different resources. Which option is valid?. Create a new related Link Template with Different Resources Assignment Constraint. Create a new simultaneous Link Template with default values. Create a new simultaneous Link Template with Different Resources Assignment Constraint. Create a new related Link Template with default values.

Question: How should OFSC be configured so mobile workers can see unassigned activities within a specific radius of their current location?. Enable Nearby Activities screen in the Main Menu context and rely on map zoom level. Add the Nearby Activities action to the Activity List context for the mobile workers User Type and configure Nearby Activities so users can search around their current map position. Create an activity filter with a distance from resource condition and assign it to the Activity List context. Set Center Point Home Zone radius in the routing plan and enable Nearby Activities automatically for all resources.

Question: Which two statements are correct regarding String and Integer properties?. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses. Both properties are limited in terms of which entity types they can be associated with. Both properties can contain Geolocation elements. Both properties can contain alphanumeric characters and punctuation. Both properties can include regular expressions.

Question: Which two authentication mechanisms are supported for Application registration in OFSC?. JWT-only authentication. OAuth2 using OFSC token service. OAuth2 using external identity provider. Basic username/password. Multi-factor authentication.

Question: Which statement is true regarding Travel Areas in OFSC?. Travel Areas define a company serviceable geography and are made up of groups of work zones. A Travel Area can be assigned to a bucket or a resource. Travel between work zones within different Travel Areas will not be calculated for statistical use. A given work zone can be assigned to multiple Travel Areas. Statistics are calculated using the travels between Travel Areas.

Question: Which option enables a user to enter a value of their choice when creating a filter for use within OFSC management views?. Ensure the assigned User Type has read/write access to the Filters configuration screen. Ensure the filter is listed in Restrictions and Filters of the assigned User Type. Select the Dynamic option when specifying the filter conditions. Deselect the Dynamic option when specifying the filter conditions.

Question: A company expanded service to Germany and needs OFSC screens displayed in German. Which statement is correct?. Translations to native fields can be made using Glossary export/import, but custom properties only with Properties list. Once Germany is added as an Available Country from Business Rules, translations can be viewed and modified via the Glossary. Translations to native fields and custom properties can be made using either Properties or Glossary export/import. Once Germany is added as a Language from Display configuration, translations can be viewed via Glossary.

Question: Which statement is correct regarding Time Slots?. A configured interval that defines when an activity has to be started. An interval that defines when an activity has to be started and is automatically assigned by routing. The time window promised to the customer within which an activity must be finished and automatically assigned by routing. The time window promised to the customer within which an activity must be finished.

Question: Which setting is required to allow routing to include travel time from a technician home to their first activity?. Enable Start location override. Set Working time includes travel to first activity. Add a Home Zone center. Add nonworking time before shift start.

Question: Which three configurations support capturing and validating customer details for a premium service trial?. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial. Create a String property with an Email element and use Formatting so only a valid email address can be entered. Create a String property with a Phone element and use a Regular Expression so only a properly formatted phone number can be entered. Create an Enumeration property with two radio buttons, one for Yes and another for No. Create an Integer property with two check boxes, one for Yes and another for No.

Question: What must you configure to allow a technician to work two alternating weekly shifts?. One shift with time slots. Multiple shifts inside a single work schedule. Two work schedules assigned in rotation. A multi-day activity.

Question: What does the processing_mode=inventory_only parameter do in an Inbound API upload?. Updates appointments and inventory. Updates only inventory, ignoring appointments. Deletes inventory from customers only. Uploads inventory history.

Question: What must be modified to change the information displayed in the Collaboration window when an activity is dragged into it?. The Identify activity by context. The Activities context. The Activity hint context. The Activity details in chat context.

Question: Which factor most heavily influences predicted travel time in Street-Level Routing (SLR)?. Work skill level. Routing bucket size. Road network and speed models. User Type display settings.

Question: Which three configurations will enable booking to automatically close?. Specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier. Specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier. Specific booking intervals at designated times, set for either the same day or from 1-5 days earlier. Specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier. Specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier.

Question: In a SOAP Capacity API get_capacity request with date 2017-05-10 and date 2017-05-15, which dates are returned?. Only May 10th and May 15th. Dates between May 10th and May 15th, both inclusive. Only dates with quota available between May 10th and May 15th. Dates between May 10th and May 15th, excluding May 15th.

Question: A scheduled activity has an Installation work skill in a bucket. John Smith has no individual work skills, but qualifies in all other aspects. How does routing handle it?. Routing will not assign due to a soft skills mismatch. Routing will not assign due to a work skills mismatch. Routing will consider assigning because if a resource has no specific work skills, they are assumed to have all skills at level 100. Routing only considers assigning if no other resources in the bucket have the skill assigned.

Question: Which filter type allows users to enter their own value at runtime?. Static filter. Dynamic filter. Restriction-only filter. Calendar filter.

Question: Which configuration satisfies assigning mid-tier installation activities where required level is 25 and preferable level is 50?. Create a Mid-Tier Installation work skill with Required level 25 and Preferable level 50. Modify the existing Installation work skill conditions, setting Required level to 25, Preferable level to 50, and creating an additional condition to identify high visibility activities. Modify the existing Installation work skill conditions, Required level 50 and Preferable level 25, and add condition for high visibility. Create a Mid-Tier Installation work skill with Required level 50 and Preferable level 25.

Question: Which two statements are correct regarding activity assignment via Collaboration?. An activity dragged into Collaboration chat with a resource must be accepted by that resource in order to be assigned. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it. An activity dragged and dropped into Collaboration chat with a resource can be automatically assigned without acceptance.

Question: Which step is required to close booking per work zone because some work zones require additional work preparations?. On the Resources screen for each Capacity Area, enable Allow closing of booking on work zone level. Under Business Rules, enable Allow closing booking on work zone level. Under Quota > View > Configuration, enable Allow closing booking on work zone level for each capacity-enabled bucket. Under Resource & Bucket Info, enable Allow closing booking on work zone level for every capacity-enabled bucket.

Question: Which reoptimization setting reduces technician lateness and improves on-time arrival?. Enable Reoptimization within the routing plan, then select Reduce overdue. Enable Reoptimization within the routing plan, then select Assign overdue activities. Enable Reoptimization within the routing plan, then select Reduce overtime. Enable Reoptimization within the routing plan, then select Assign high priority activities. Enable Reoptimization within the routing plan, then select Optimize routes.

Question: The Activity has not been started X minutes after ETA warning is set to 10 minutes. ETA is 9:00, current time is 9:20, and the activity has not started. What happens?. The activity turns red and a Resource Tree warning appears. The activity turns red, a Resource Tree warning appears, and a message scenario is launched if configured. The activity turns red. A Resource Tree warning appears and a message scenario is launched if configured.

Question: A customer wants to change the message Soft skill mismatch to Resource does not meet Preferable work skill level. Which option fulfills this requirement?. Enable Show Placeholder IDs from Display and modify the ID when the message appears. Update the Soft skill mismatch entry in the Activity Warning category in Glossary. Update the Soft skill mismatch entry in the Move Activity Result category in Glossary. Update the Soft skill mismatch entry in the Move Activity to Resource Alert category in Glossary.

Question: In the routing scenario, Jacob Morris has Fiber skill level 60 individually and level 100 via a work skill group. What level will routing use?. 60. 100. Average of 60 and 100. Routing ignores work skill groups.

Question: What configuration is required for users to view Nearby activities from the Activity List in Mobility?. Add a Nearby Activities action to the Activity List screen context for Core Manage. Add a Nearby Activities action to the Activity List screen context for Mobility. Select Nearby Activities from Business Rules. Set a Nearby Radius distance from Business Rules.

Question: Which configuration ensures that a user can access Collaboration features in OFSC?. Enable Collaboration in Business Rules. Add Collaboration enabled to the User Type. Create a Collaboration access filter. Allow Chat with bucket in Resource Info.

Question: Which option is correct when Sharing of the skill in Teamwork is set to Summary?. The team gets the total sum of work skill levels of just one team members. The team gets the maximal work skill level of all the team members. The team gets the total sum of work skill levels of all the team members. The assigned work skill assigned to a member does not affect the skills of the team.

Question: Which option correctly describes the Time Limit setting within a routing plan?. A routing plan will be stopped once its runtime duration reaches the Time Limit. A recurrent routing plan will no longer run if current time exceeds the Time Limit configured for the plan. No routing plans assigned to a bucket run after the Time Limit. The Time Limit setting controls whether overtime is allowed for the routing plan.

Question: Which User Type permission controls whether a dispatcher can manually move activities between technicians?. Allow inventory move. Allow activity move. Allow teamwork assignment. Allow capacity override.

Question: Which two properties can be used as keys when defining Work Zones?. Zip code. City. Service code. Activity type. Completion code.

Question: Which two statements are true about registering Applications in OFSC?. If API Access is left blank, the Application has read/write access to all OFSC APIs by default. Separate Applications must be registered for integrating with both REST and SOAP APIs. A unique Client ID and Client Secret must be entered for each registered Application. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service. Applications support restricting access to a white list of certain IP addresses.

Question: Which statement describes the purpose of Work Zones?. Define travel paths. Define geographic servicing areas. Define activity categories. Define quota rules.

Question: Which two statements are true regarding OIC-OFSC integration?. Using OIC to integrate OFSC with customer systems removes the need to develop custom middleware. Field mapping and process flows between OFSC and external systems can be accomplished through OIC GUI. Each external system still requires custom code and OIC only provides a structural framework. OIC can only use SOAP-based adapters for OFSC integration. OIC can only use REST-based adapters for OFSC integration.

Question: Which element of a capacity area controls the number of activities that can be booked for a given date?. Resource Types. Capacity Categories. Work Skills. Activity Hints.

Question: Which message scenario configuration sends an email to the address of the immediate parent of the resource the activity is assigned to?. In the Step Info section, select Recipient: Resource, Delivery Channel: Email. In the Step Info section, select Recipient: Dispatcher, Delivery Channel: Email. In Step Info, select Recipient: Use static address and enter the resource email property label. In the Step Info section, select Recipient: Customer, Delivery Channel: Email.

Question: Which two parameters impact the duration estimation for activities in OFSC?. Time Slot order. Resource Type display settings. Historical activity durations. Travel statistics. Activity link templates.

Question: Why might afternoon assignments differ from morning assignments?. Morning routing uses travel-to-first-activity; afternoon routing may not. Afternoon routing always ignores travel statistics. Morning routing uses geolocation only. Afternoon routing forces assignment to bucket-level resources.

Question: What is required for OFSC to correctly track a mobile technician location throughout the day?. Resource must have Smart Location enabled. Resource must belong to a bucket. Resource must have a Home Zone center assigned. Resource must have a Travel Area assigned.

Question: Which configuration lets back office workers override work zone or work skill mismatches when moving activities to field technicians?. Enable Ignore work zones / work skills mismatch on activity moves for Activity Types. Enable Ignore work zones / work skills mismatch on activity moves for Resource Types. Enable Ignore work zones / work skills mismatch on activity moves for Resource Types assigned to back office workers. Enable Ignore work zones / work skills mismatch on activity moves for User Types assigned to back office workers.

Question: Which three Units of measure are valid in a Resource Type Load Threshold section for Dispatch Console load icons?. Working hours cost. Number of activities. Hours. Time percent. Travel time cost. Overtime cost.

Question: An activity has an Installation work skill in a bucket and is ready to be routed. The resource has no work skills assigned, but qualifies in all other categories. How does routing handle the assignment?. Routing fails with a no resource with required work skills error. Routing uses work skill conditions to add the missing Installation work skill before assigning the activity. Routing does not assign and removes all assigned work from that resource. Routing allows the activity to be assigned to that resource.

Question: Which setting controls whether idle periods shorter than 5 minutes appear in Mobility?. Calendar - Nonworking Rules. Display Settings - Idle Time Minimum. Business Rules - Travel Rules. Routing Plan - Penalties.

Question: Identify three examples of how filters are utilized within Oracle Field Service Cloud. Restrict the number of activities that appear on resources routes. Display only certain resources within the Daily view. Define activity and/or resource assignment preferences within Routing Plans. Display only certain users within the Users screen. Display only certain activities or resources within the List View.

Question: Which two settings ensure an alert displays in the Dispatch Console when a resource does not activate their route on time?. Select Enable Not activated in time alert and trigger within the appropriate Resource Types configuration screen. Configure a message associated with the Route is not activated launch condition within a Message Scenario. Create a resource filter for Activated contains Activated for List/Time/Map/Daily views. Configure the Route has not been started XX minutes after the start time of resource work day alert setting from the Display screen.

Question: Which two statements are true regarding managing inventory in OFSC?. The only inventory pools are customer, resource, and installed. Resources can share inventory when using OFSC Collaboration. Resources can share inventory when they are working as a team. Inventory can be added to a bucket on the Resource Tree and shared among child resources.

Question: Which configuration controls whether booking can be automatically stopped when quota is full?. Calendar activity override. Capacity area closure rules. Work Skill settings. Business Rules - Travel.

Question: Which two statements are true regarding launch conditions and message scenarios in OFSC?. A given launch condition can only be assigned to one message scenario at a time. A given message scenario can include multiple launch conditions simultaneously. A given launch condition can be assigned to multiple message scenarios simultaneously. A given message scenario can only include one launch condition at a time.