test practice

Chapter 1 Section. .

Which item is NOT likely to be found in a technician's toolkit?. Thumb drive. Nut driver. Voltage tester. EMP.

A tech might use this tool to check power supplied by a wall socket. RFI meter. ESD meter. Voltmeter. Tweezers.

What should a tech do when solving a problem is beyond their ability?. Ask the customer for advice. Disassemble the system and rebuild it from scratch. Tell the customer that the problem can't be fixed. Escalate the issue.

Which of the following would be most appropriate for the workplace? (Select two.). Clean, pressed khaki trousers. Clean, wrinkle - free T - shirt. Clean, wrinkle - free polo shirt. Clean, pressed jeans.

While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow - up question? (Select two.). Is the computer turned on?. Is the monitor turned on?. Did you reboot?. What did you do?.

At the very least, what tool should be in every technician’s toolkit?. Pliers. Hammer. Straight - slot screwdriver. Phillips - head screwdriver.

When is it appropriate to yell at a user?. When he screws up the second time. When he interrupts your troubleshooting. When he screws up the fifth time. Never.

When troubleshooting a software problem on Phoebe’s computer and listening to her describe the problem, you get a text from your boss. Which of the following is the most appropriate action for you to take?. Excuse yourself, walk out of the cubicle, and text your boss. Pick up Phoebe’s phone and dial your boss’s number. Wait until Phoebe finishes her description and then ask to use her phone to call your boss. Wait until Phoebe finishes her description, run through any simple fixes, and then explain that you need to call your boss on your cell phone.

You are at a customer’s workstation to install several software and hardware updates, a process that will take a while and require several reboots of the computer. What should you do about the password to the user’s account?. Require the customer to sit with you throughout the process so she can type in her password each time. Ask the user to write down her password for you to use. Ask the user to change her password temporarily for you to use. Call your supervisor.

Which of the following is a good practice after completing a troubleshooting call at someone’s office?. Follow up with a call within a couple of days to make sure everything is going well with the fixed computer. Make copies of any passwords you used at the site for future reference. Document any particularly important people you met for future reference. Do nothing. Your work is finished there.

Which tool helps you avoid accidental static discharge by keeping you at the same electrical potential as the computer on which you’re working?. Antistatic spray. Antistatic bag. ESD wrist strap. Phillips - head screwdriver.

Once you have ascertained the computer’s problem and backed up the critical data, what should you do?. Establish a theory of probable cause. Start fixing the machine. Question users more to find out how they caused the problem. Document.

What should you do after successfully repairing a machine?. Do nothing; your job is done. Admonish the user for causing so much work for the IT department. Document your findings. Lock it down so the user can’t cause the same problem again.

Chapter 2 Section. .

Which primary PC component is an output device?. Microphone. Printer. Web camera. Keyboard.

Which of the following is NOT a part of a PC?. GPU. RAM. CPU. TPU.

Many cities have a makerspace where you can get hands-on with hardware at little to no cost. TRUE. FALSE.

What is the oldest version of Windows covered on the CompTIA A+ 220 - 1102 exam?. Windows Server 2016. Windows 8 Enterprise. Windows 10. Windows 11.

Which of the following is the utility used to download apps in Windows?. Play Store. Apple Spaces. Microsoft Store. Windows Store.

What macOS feature is essentially multiple Desktops?. Charms. Desktop. Mission Control. Spaces.

The Linux operating system comes in hundreds of different versions, known as. Desktops. Distros. Dispersions. Domiciles.

The user, Mike, has downloaded files with his Web browser. Where will they be stored by default?. C:\Downloads. C:\Mike\Desktop\Downloads. C:\Users\Mike\Downloads. C:\Users\Mike\Desktop\Downloads.

32 - bit programs are installed into which folder by default in a 64 - bit edition of Windows?. C:\Program Files. C:\Program Files (x32). C:\Program Files\Wins\Old. C:\Program Files (x86).

Which macOS feature is functionally equivalent to Windows File Explorer?. Finder. Dock. Quartz. File Manager.

Which of the following Windows utilities is slowly replacing the ancient Windows Control Panel?. Device Manager. Settings. Administrative Tools. Terminal.

What feature of macOS is the equivalent of the command - line interface in Windows?. Dock. Spaces. Terminal. Unity.

Both Apple and Android smartphones have a utility called. Settings. Control. Command Center. Control Center.

Chapter 3 Section. .

When an instruction is sent to the CPU in a binary pattern, how does the CPU know what instruction the pattern means?. External Data Bus. Register. Translator. Code Book.

Which of the following is NOT an example of an Instruction Set Architecture (ISA)?. x64. x86. x84. x86-64.

In the following example, which part of the CPU information corresponds to the generation? Intel Core i9 12900K. Intel. Core i9. 12. 900. K.

Before installing a CPU, what's the best way to protect it?. ESD mat. OEM fan. Thermal Paste. Orientation Notch.