Professional Communication Exam

Is the ability to criticize, interfere, or intervene with the actions of your peers or supervisor.

3 categories of active listening skills.

presence and dialogue is under the distubrance resolution model.

understand and identify with another's feelings and situation.

empathy.

examples of basic contacts.

examples of dispute resolution contacts.

examples of crisis intervention contacts.

what does DONE stand for.

what does REACT stand for.

4 examples of interpersonal barriers.

4 examples of physical barriers.

4 examples of officer-generated barriers.

verbal stun.

short, loud, shouted verbal command that serves as a warning and may slow the subject's neuro-muscular function.

congruence.

process of contact officer override.

presumed compliance.

3 steps of basic contact model.

3 components of the basic contact opening.

3 components of basic contact information gather stage.

4 key considerations when using the mediation model.

5 basic steps of the mediation process.

3 types of emotionally disturbed persons.

5 steps of the crisis intervention model.

DAAT.

2 types of debriefing.