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A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?. A middleware integration solution that can handle data transformation if necessary. A point-to-point API connection from the EHR to Health Cloud. A "swivel-chair" standard operating procedure document that will be distributed to users. A scheduled batch job that retrieves a file from an SFTP.

A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process Which solution is appropriate to meet this use case?. Service Preauth and Preauth Detail. Care Request and Care Request Item. Plan Benefit and Plan Benefit Item. Care Preauth and Care Preauth Item.

Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to: • Inform agents about changes in information • View basic details about a patients insurance • Have a complete view of all engagement interactions in one place Which three components from Contact Center for Health Cloud should a consultant use to achieve this?. Member Plan FlexCard. Identity Verification. Record Alerts. Action Launcher. E. Timeline.

In which two ways can Makana health service administrator prevent unauthorized users accessing the data?(choose two). Encrypt the data using shield. Install shield and enable mask. create sharing sets. optimize data using mask. use field level security setting, record access setting and object permission.

A health plan provider would like to manage prior authorizations with predefined approval criteria. Which three features in Health Cloud should a consultant recommend in this case?. Claims data model. Business Rules Engine. Utilization Management data model. Intelligent Appointment Management. Out-of-the-box Process libraries.

Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences. What three types of ancillary information can be included in a single care request. Care request providers. Care request reviews. Care request drug. Care request diagnosis. Care request facility.

An insurance organization wants to be able to track specialties and sub-specialties related to practitioner to use in provider search. Which would they store these relationships? (Choose threE. Care provider facility specialty. Healthcare provider specialty. Care Taxonomy. Healthcare provider Taxonomy. Care specialty.

Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?. Install the heath cloud unmanaged package extension. Install the health cloud managed package. Install the health cloud care request extensions managed package. Assign the health cloud social determinants permission set. Assign the health cloud foundation permission set.

A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update existing integrations to create records in health cloud objects instead of creating records in custom objects. Which unique health cloud considerations apply regarding the use of APIs in this case?. Health Cloud uses Business API’s that should be used instead of object level API’s. Only object level APIs should be used as Business APIs are not used for record creation. Health cloud and custom objects both leverage the same object -level API approach. No unique health cloud considerations apply. Any combination of object-level APIs and business APIs may be used.

A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way. Which approach should a consultant recommend?. Configure an action plan template with tasks for each PGI. Coach the care coordinators to quickly create tasks using a checklist. Create care program templates and assign them to patients. Define a PGI Library and care plan templates using the library.

A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?. Contact-Contact Relationship. Affiliation Relationship. Healthcare Practitioner Facility. Patient Provider Relationship.

Which three statements about the patient timeline view are true? (Choose three.). The patient timeline can be used in any Salesforce application. Events can be specified to appear when the Health Cloud home page first loads. The patient timeline is a Health Cloud Empower component. The patient timeline supports standard and custom objects. Filters can be used to limit the number of records shown in the patient timeline.

A provider is looking to implement Utilization Management in Health Cloud and submit and track prior authorizations. Which two capabilities should a consultant customize to achieve this?. Create a new UtilizationManagementSettings record in Custom Settings. Create a new Support Process to match the customer's process steps. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA). Customize the Service Request object.

Which resource within health cloud facilitates the easy exchange of data between Health Cloud and the client Electronic Medical Records. Health Cloud has a built in HL7 integration Engine. Health cloud has prebuilt connections for the top ten EMR’s. Health cloud has a lightning component button automatically configured to ‘Export to EMR. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud data model.

A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts. Which three steps should the developer take to accomplish this?. Create and activate a new child card. Clone the parent card. Define session variables to control visibility of clinical data. Create a DataRaptor to extract necessary data. Change the child card state to show active.

A Health Cloud administrator has to provide the DevOps team access to production copy sandboxes for investigation and fixes. How can be administrator ensure that all privacy, compliance and regulatory requirement are met. Install Mask and anonymize sensitive data on production copy sandboxes. Only allow offshore team access to production copy sandboxes if they have taken compliance training and are certified to have access. Only allow onshore team access to Health cloud objects on production copy sandboxes. Install Shield only in production copy sandboxes. Install shield and encrypted all PII data on production sandboxes.

Which Permission Set Licenses and Permission Sets need to be assigned to users to leverage Utilization Management' (Choose three). Health Cloud Analytics Permission Set. Health Cloud Platform Permission Set License. Health Cloud Utilization Management Permission Set. Health Cloud Permission Set License. Health Cloud Foundation Permission Set.

What is Health Cloud? (Choose two.). Health Cloud is an engagement layer. An AppExchange core package and third party service. Health Cloud is part managed package and part core services. Core services exposed by permission license. Health Cloud is a new type of Electronic Health Record.

Which is true about choosing a care request type when setting up a new care request record?. Any case record type can be chosen when creating care request. A care request type cannot be chosen when creating a new care request. A case record type can be chosen to identify a single care request type for each care request. Multiple care request types can be chosen for a single care request.

If a Health Cloud administrator wanted to consume the content of an HL7 v2 – Simple Application message, which step would they need to take?. Do Nothing – Health Cloud works out of the box with native HL7 message. Use salesforce Connect. Write a custom apex class to consume parse and store a native HL7 message. Use an HL7 broker/engine to transform the text based HL7 message into JSON and pass it to the Health Cloud.

While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.). Custom label. EHR data. Patient Card. Timeline. Life Events.

Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose three.). Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic. Perform contact tracing of their patients during an infectious disease outbreak or pandemic. Track their patients as contacts by using Contact entity in Salesforce. Track the location duration and number of participants in each contact encounter that the infected person was involved in.

A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?. Flow Session Setting -> CallCenterFlow. Feature Flag Setting -> CTIDriverSetting. Job Flow Setting -> ConsoleDisplayValue. Health Cloud Setting -> HcFeatureDriver.

Bloomington Caregivers wants to share details about a patient's medical condition with Bedrock Hospitals through an integration. What should a consultant recommend as the appropriate method for Bedrock to access the information leveraging Health Cloud functionality?. Expose the MedicalCondition object through an Apex class. Integrate using the FHIR Clinical API. Use the FHIR Patient API through DataRaptor. Leverage the MedicalCondition Integration Procedure.

Which Salesforce object is used to model a Care Plan?. Account. Lead. Case. Opportunity. Task.

A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine?. Business Rules Engine. Electronic Health Record (EHR) System. Salesforce Scheduler. Scheduler for Industries.

A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two). Under visit, choose to navigate to visit Products. The transfer can be requested while creating an Order Authorization for a Visit. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer. During Visit creation you can request the transfer while selecting products required for a visit.

In which three ways can users access Provider Management standard objects? (Choose three). By using Service Cloud. By assigning Health Cloud Platform Permission set licenses. By assigning Health Cloud Foundation Permission set. By assigning the Provider Permission set. By using Health Cloud.

Which data model is used to represent information via standard object and record types on standard objects to manage how care is covered?. Health Insurance data model. Coverage data model. Payer data model. Plan data model. Benefit data model.

Which Feature would an administrator setup to help their sales team view all provider related to a specific facility?. Provider Search. Practitioner Relationship. Provider Cards. Provider Relationship.

A HC admin is configuring a ‘Convert to Patient’ process,utilizing the Lead to Individual Conversion Apex class. Which statements are true about the steps the admin can take?(choose 3). The admin must configure all Lead field mappings including Medical Record Number,Source System and Source System ID. The custom Convert to Patient button should be added to the Lead list view. Some Lead field mappings including Medical Record Number,Source SystemID can be handled automatically by HC. The Lead to Individual Conversion apex class will create a new Opportunity for the patient. Duplicate checks on Medical Record Number,Source System and Source System ID can be handled automatically by HC.

While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?. Barcode Scanning. Record Type Association. eFax Connection. Automated Document Checklist Item Creation. Document Rotation.

How should a consultant at a large provider system model a patient in Health Cloud?. Configure Account. Leverage Contact-Contact. Configure Contact. Leverage Person Account.

Bloomington Caregivers has created and tested its first care plan template in a sandbox, Which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader. Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?. Conduct end-user training O he use of the care plan template. Confirm User access to Care plan objects. Activate the new care plan template. Activate the problems; goals, and tasks associated with the template.

A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management. Which feature should a consultant configure to accomplish this task?. Intervention Templates. Action Plan Templates. Care Plan Task Templates. Industry Template Library.

A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile. Which Health Cloud capability should a consultant implement?. Advanced Patient Card. Patient Path. Enhanced Highlights Panel. Enhanced Timeline.

Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.). Monitor the location of the patient using the GPS on their mobile device. Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention. Connect the patient’s social media accounts to the patient profile and use information contained in social media feeds to monitor the patient’s health. Bring in all the device generated data for the entire patient population to create a device data lake within Health ClouD. Use the data generated by connected devices used by patient to monitor the patient’s health.

A client wants to store data for patient’s smartwatch to display within the Remote Monitoring charts. What object would you store this information in?. DiagnosticSummary. Care Observations. Clinical Encounters. Identifiers.

Which step is recommended to be completed before migrating from Service Cloud to HC?. Migrate all existing leads to candidate leads. Migrate patient data to person accounts. Uninstall any Sales Cloud related packages. Log a Salesforce support case.

Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?. Health Cloud Network Management Reports. Health Cloud Reports for Patient Referral Management. Health Cloud Referral Management Reports. Health Cloud Member Referral Management Reports.

Which three types of customizations can be managed through the Health Cloud Admin app? (Choose three.). Patient Card Configurations. Timeline View Configurations. Cross Object Relationships. Household Relationships. Permission Set Assignments.

A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?. Provider Network Management. Contact Center for Payers. Provider Relationship Management. Utilization Management.

Which objects are leveraged to track patient referrals?. Lead. Care Request. Care Program Enrollee. Cases.

Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud. Which set of records should an administrator populate to implement this functionality?. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets. Code Sets, Units of Measure, Care Metric Targets, Care Observations. Code Sets, Biometrics, Care Observations, Chart Metrics. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes.

Within Health Cloud Console, there are two apps available for use depending on work preferences, which console is available within Lightning Experience?. Health Cloud – Worklist. Health Cloud – Individual. Health Cloud – Personal. Health Cloud – Console.

Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce. Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud?. Health Cloud Foundation permission set license. Health Cloud permission set license. Health Cloud Standard permission set license. Health Cloud Platform permission set license.

A customer wants to view medication data from Health Cloud leveraging FHIR standards. Which Health Cloud data model should a consultant use?. Integrated Care Management data model. Electronic health record (EHR) data model. Virtual Care data model. Clinical data model.

How can Code Sets be managed in Health Cloud?. Health Cloud provides a Code Sets data model that is pre-populated with industry standard procedures and diagnostic code sets. Health Cloud does not provide a Code Sets data model. Health Cloud provides a Code Sets data model that must be populated from an external source. Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the latest code sets are always available.

Which three are steps required to configure Health Cloud? (Choose three.). Enable the option for contacts to relate to multiple accounts. Install the Health Cloud Managed Package. Verify that Chatter Is enabled. Configure the console view. Install Health Cloud Unmanaged Packages.

A Health Cloud administrator working on a Care Coordination project needs to change the role name ‘Care Coordinator’ to ‘Care Consultant’ to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role ‘Care Consultant’? (Choose three.). Create an ETL script to update the previously assigned To picklist values of Tasks created in the past. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting. Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an existing portal, the patient receives an email with the new address. How should a developer modify the existing Create Appointment Integration Procedure to solve the request?. Remove the Try-Catch. Build If-Elself logic. Add a Conditional Block. Update the Test Condition.

Which two steps can an administrator take to configure the care program enrollment flow? (choose two). Customize the out of box enrollment flow to match requirements. Use the provider enrollment flow out of box. Customize the provider site flow. Identify the patient as approved candidate in the flow. Customize the care coordinator flow for patient.

A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts. However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org. What should a consultant recommend to the Salesforce administrator to expedite implementation?. Install the Health Cloud Claims unmanaged package. Build custom page layouts and record types to support the requirement. Install the Health Cloud Care Request Extensions package. Install an AppExchange prior authorization package.

An Health Cloud administrator has a requirement to display a custom field from the HealthCondition object that categorizes High Risk Conditions on the Patient Card. Which two are steps required to achieve this? (Choose two.). Add the newly created custom formula field on the Patient Card referencing the HelthCondition object. Create a custom formula the Account object. Create a custom formula field on the Custom HealhCondition object. Create an APEX Trigger to categorize the High Risk Conditions.

In which three ways does Health cloud meet compliance and regulatory requirements? (Choose three.). Health Cloud helps HLS organization achieve HIPAA Compliance. Health cloud is HIPAA certified. Health cloud is HITRUST certified. Health cloud is GDPR certified. Health cloud is HL-7 Compliant.

Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided. Which two capabilities should a consultant leverage together to fulfill this requirement?. Discovery Framework. Integrated Care Management. Care Programs. Salesforce Surveys.

A clinic is looking to manage its associated physicians within Health Cloud. Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?. Person Account. Contact. Healthcare Provider. Healthcare Practitioner.

Which three steps are needed to setup Care Requests? (Choose three). Create a new case record type for each Care Request type. Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses. All Care requests are pre-setup on all Health Cloud orgs by default. Choose any existing case record type for each Care Request type. Choose case Care Request record type for each Care Request configuration.