Salesforce Business Analyst Part 2

The business analyst is auditing data access by documenting Field-Level Security on the Account object in Salesforce. How do end users participate as stakeholders in data governance?. They export their data and back it up locally. They provide valuable feedback on how they use data. They implement their data entry workarounds in the system.

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind. What should the BA do next?. Gather requirements and then note the proposed solutions. Implement the solution now to save time in the planning phase. Ask the stakeholders to demo their solution to the project teams.

The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology. What is the first step a business analyst should take to begin overhauling the Opportunity object?. Understand the current business process. Create new reports and dashboards. Configure stages in Salesforce.

A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery process for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?. Validating current processes. Building solution design consensus. Estimating the project cost.

Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation. What should the BA do in the first discovery meeting with stakeholders?. Discuss and document specific pain points in existing processes to inform future project requirements. Collaborate with stakeholders to examine and define CK’s purpose, customers, metrics, and overall business to inform project direction and vision. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?. Financial, Technical, Operational. Technical, Stakeholder, Enterprise. Enterprise, Strategy, Stakeholder.

Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment: • Custom apps • Active Salesforce Sites • Active flows • Custom tabs • Visualforce pages Which path should the BA take to find this information?. Read business process documentation. Review configuration settings. Conduct stakeholder interviews.

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE) How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?. CK will develop a process to gather feedback from end users regularly. CK will get insights to current business processes. CK will be better able to prioritize across teams and streamline processes.

business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders. Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges. Give a perspective from a relatable persona that shows the development team can solve their business challenges. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution. What should the BA do next?. Review future state distribution processes for CK. Shadow an operations team member at the CK distribution facility. Explore how retailers similar to CK handle distribution.

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented. What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?. Salesforce Optimizer. Reports and Dashboard. Setup Audit Trail.

The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK’s lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry level employee reaches out multiple times with ideas and suggestions for improvements What should the BA do when responding to the new employee’s input?. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities. Acknowledge the new employee’s ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user face, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process. Which elicitation technique should a BA use?. Focus Group. Journey Mapping. Survey/Questionnaire.

Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it’s a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution. Which method should the BA use to start collecting data?. Brainstorming and prototyping. Observation and interviewing. Focus group and workshops.

Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team. What should the business analyst do next?. Ask the team to pivot and complete the work immediately. Ask the team to reprioritize the backlog and work on the item at the top. Ask the team to commit to the work for the next sprint.

Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder’s experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction. What should the business analyst do to help the team work together more effectively?. A Lead the stakeholders in creating a team agreement that assign project roles and outlines how the team will collaborate, disagree, develop trust, and define success. Limit participation in key project discovery, requirements, and solutioning meetings to leadership, and engage the larger teams, to answer questions directly related to their roles when needed. Encourage leadership to share their vision for the project, and ask the larger team to focus its feedback only on the key objectives, pain points, and requirements outlined by leaders.

As part of digital transformation at Cloud Kicks. company leaders have decided to adopt Service Cloud as it CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform. What should the business analyst do to gain the end users cooperation?. Use an assertive influencing style, demonstrate authority and expertise,outline the project objectives, and make sure end users know that the decision has been made and the time to make change has passed. Respond to end users with empathy and accommodate their needs, translate the end users ‘ needs into technical requirements and deliver the project to the developers to implement the solution. Identify key stakeholders and develop relationships with them as trusted advisors, involve stakeholders and end users in the design of the new solution, and act as liaison between business and technical team.

Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive option.. Which group is well positioned to help the BA secure alignment for the initiative?. Executive sponsors and sales leadership. Power users and top sales earners. System admin and project manager.

Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirement. Which elicitation technique should the business analyst use to help the team meet the goal?. Observation. Prototyping. Brainstorming.

The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. The sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place. Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?. Demonstrate the BA's expertise and clearly state the decision is final. Ask questions to understand their needs and focus on shared goals. Present the pros and cons of the decision by using logic and facts.

The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process. What should each user story include?. Who, what and why. Who, where and how. Value, purpose, and need.

Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including: “As a human resources (HR) manager, I need to document the progress of a candidate’s submission so I can image the candidate’s application throughout the recruiting process” What is one definition of done for this user story?. The acceptance criteria has been approved. The Candidate Status field can be updated. The Candidate object has Edit access.

The business analyst at Cloud Kicks is using a checklist to assess the quality of user stories for an upcoming Experience Cloud implementation. Which characteristics make a user story successful?. Clear, Direct, Concise, Cross Functional, Configurable. Actionable, Concise, Testable, Solution-oriented, Defined. Independent, Negotiable, Valuable, Estimable, Small, Testable.

The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete their stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint. Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?. Negotiable. Valuable. Small.

As business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements. What is one benefit of creating user stories that the BA can share with the executive sponsor?. It saves time when prioritizing and implementing functionality. It helps testers determine the most efficient way to validate solutions. It defines technical specifications early in the process.

A business analyst /BA) working on Service Cloud implementation is reviewing user stories to verify they are written efficiently. What should the BA confirm about the user stories when completing this review?. They are dependent on related acceptance criteria and overlap with other use cases. They contain substantial details and focus on technical elements. They can be easily prioritized and are small enough to estimate accurately.

The Salesforce Information technology team (IT) team has built a solution in a sandbox for a cross functional project to implement Customer 360. It is time for user acceptance testing (UAT) What is a business analyst's role during UAT?. Document user stories and clarify business needs so the IT can deliver results based on the requirement. Assisting in building the requirements using standard functionality so IT can focus on code-related scenarios. Coordinate stakeholders participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud. What should the BA do to help prevent gaps from being discovered after go live?. Streamline testing by limiting the number of testers involved. Focus more on happy path testing and less on edge case of testing. Write test scripts that reflect real life and cover the requirements.

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object . Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment , end users reported error messages when manually creating new Opportunity. Which are if user acceptance testing (UAT) was overlooked?. Functionality on interconnected object should be part of UAT. Several teams should be part of UAT to represent multiple viewpoints. End user who are experts in that functionality should participate in UAT.

The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story. During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

The business analyst(BA) at Universal Containers is also the primary system admin. The BA knows that version control is mandatory when it comes to releasing. What is the most efficient process for the BA to track the changes they are committing?. DevOps. Agile Planning. Metadata backups.

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce. Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?. Business leaders, middle management, and end users. Senior leadership, IT leadership, and middle management. Executive sponsors, IT leadership, and end users.

Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents. Which document should a business analyst use to capture the software and behavioral requirements of the application?. Scope statement specification. Functional requirements specification. System requirements specification.

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process. What should the process map look like?. A very detailed process map that is unambiguous and version controlled. A somewhat detailed process map that is easy to remember and self- explanatory. A simple process map that is high-level and covers key aspects.

Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The business analyst is currently working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment. As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?. Change Set Development, Org Development, Package Development. Rapid Application Development, Org Development Package Development. Salesforce DX, Flow Builder, Rapid Application Development.

The Service Center at Universal Container is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a Business Analyst. Which task should be assigned to the BA?. Setup users for training. Conduct user training. Create user training materials.

Which method should a business analyst use to show current state business flows in Salesforce?. Universal Process Notation. Entity Relationship Diagramming. Storyboarding.

A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements. Which document should the BA use?. RACI chart. User stories. Stakeholder analysis.

Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them. When the BA wrote the initial user stories, what was the likely cause of the issue?. The user stories focused on well-defined personas. The project team failed to discuss the user stories as a group. The acceptance criteria of the user stories were too specific.

Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase. How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints. Reprioritize existing and new user stories to place the stories into each sprint of the project. Return an equivalent amount of lower priority work to the project backlog. C. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate. Which approach should the BA follow?. Create a scratch org and give the development team access to it. Create a partial sandbox and give the VP of sales access to it. Create a full copy sandbox and give power users access to it.

The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division. There is a request for visibility into sales rep' pipeline so that they can see their revenue. Which missing component is necessary to finish this user story?. Who. Why. When.

A business analyst (BA) at Northern Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate. Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?. Demo prototype. Virtual whiteboard. One-on-one meetings.

The Service Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle. Which document should the BA create?. Journey Map. Heat Map. Process Map.

Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format. What should the business analyst do to meet the requirement?. Map the business process. Review department procedures and consult the org chart. Create an entity relationship diagram.

Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst for recommendations on how to proceed. Which aspect of a potential solution is most important for a BA to consider?. User adoption. Scalability. System downtime.

The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges. What should the BA do to resolve these challenges with the release team?. Associate each set of metadata changes to the corresponding user story. Provide detailed test cases to validate the functional requirements. Involve the stakeholders in the business requirements gathering sessions.

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project. Which way should the BA approach creation of this documentation?. Include the persona perspective for acceptance criteria and the overall perspective for definition of done. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud. What should the BA use for their evaluation?. Cross-functional flowchart. Entity Relationship Diagram (ERD). Universal Process Notation (UPN).

A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders. Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges. Give a perspective from a relatable persona that shows the development team can solve their business challenges. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?. Detailed user stories with technical documentation about the existing process. Annotated process flows with modifications to an existing process. Collected pain points from people who follow the existing process.

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?. A sales rep can view current information directly in the Lead and Contact records. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team. What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?. prototype for a specific business outcome. Detailed technical documentation with annotations. A story using personas to illustrate potential solutions.

The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters'new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs. Which additional step is required during the UAT planning process?. Identify power users. Schedule deployment. Gather business requirements.

A business analyst (BA) is creating a business flowchart to review with a customer service team that is using Service Cloud. The team is organized by the products and the regions they support. Which step should the BA include in the business flowchart?. Capture decision steps and different outcomes. Illustrate which fields are integrated with an external system. Set limits to the scope that will be documented.

Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud. What should the BA do first to ensure the ongoing success of the project?. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal. Which type of document should the BA use to meet the requirement?. Change management. Use case. Gap analysis.

sales manager at Universal container customized all of their list views on the Account object to include a new field. Although they have multiple list views , the sales manager prefers to keep the recently viewed list as their default list. When the manager realizes they are unable to modify the recently viewed list, they reach out to UC salesforce team for help. What are the next steps the business analyst should take ?. Research AppExchange solutions that offer customization options. Document the desired outcome and research the impact of making a change. Recommend that the user submit a ticket related to the field creation.

Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded. What should the BA do to meet the requirement?. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps. What should the BA do to close the gaps or confirm the process steps?. Conduct elimination with stakeholders regarding their parts of the process. Review the documentation to ensure that information gathered about the process is correct. Using strategy analysis, define models of how gaps in the business process can be resolved.

The business analyst at Universal Containers is writing user stories for its Salesforce Field service implementation. What should the BA evaluate to understand the risk level of the user story?. Scope, resource and documentation impact. Team, Budget and timeline impact. Technical, Operational and regulatory impact.

Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site. What did the business analyst overlook before recommending that the release go live?. The UAT should have been performed with enough time to resolve bugs in the new feature. The UAT should have been performed with both peak load and average load simulation. The UAT should have been performed by customers who are familiar with the products.

During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted. Which location should the business analyst move this item to?. Project plan. Definition of done. Pull request template.

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process. What are the top three benefits of creating a process map?. Engages stakeholders, identifies improvements, and starts the change process. Builds accountability, increases revenue, and decreases overall time spent on requirements. Identifies improvements, decreases project costs, and starts the change process.

A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story. "As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?. Sales rep. Contact. Service rep.

The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting. Which type of meeting should be held?. Retrospective. Daily stand-up. Sprint review.

The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team. Which document should help the BA gather this information?. Stakeholder analysis. Business analysis plan. Current state analyst.

Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback: • The functionality described in the test case is working as expected. • The stakeholder wants to change the label of several fields described in the test case. • The stakeholder wants to add two new fields that were excluded from the test case. Which step should the business analyst take next?. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case back to the stakeholder far immediate testing. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing test case to show it was successfully tested.

The business analyst at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release. What is the next step for the BA to take before build can begin?. Define the minimal viable product. Get approval and signoff on the requirements. Schedule sprint planning meetings.

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state. Which document should the BA use for the presentation?. A business process model. A persona journey map. A collection of use cases.

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases. What should the BA tell the executive?. Work will begin after executive approval is given. Work will begin in the next sprint. Work will begin when capacity becomes available.

As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform. What should the business analyst do to gain the end users' cooperation?. Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution. Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed. Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liaison between business and technical teams.

The business analyst (BA) at Cloud Kicks (CK) is writing user stories for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story. Which user story most accurately represents the goal?. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest in the project. Which level of influence should the BA place the HR director on the stakeholder wheel?. The Sponsor. The Enterprise. The Project.

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint. Which step should the BA take next?. Add the change request to the backlog to be prioritized for the next sprint. De-prioritize some user stones and add the change request to the current sprint. Begin working on the change request as soon as the team has capacity.

Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM). What are benefits of ALM that the BA should share with the stakeholder?. ALM provides processes and policies which help build apps more efficiently. ALM offers preview access to the three Salesforce Releases per year. ALM allows features to remain static and reduces incremental changes.

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities. Which external stakeholders to assist with determining project recommend? Options: Governing bodies. Third-party vendors. Partners and customers.

Universal Containers (UC) is working with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project. The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed. What should the BA do to build trust with the stakeholders?. Be vulnerable and own their mistake. Promise to work harder to avoid other mistakes. Ask their supervisor for help immediately.

Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account page layout for the project is missing. The client is eager to begin its UAT. What should the BA do to address the issue?. Ask the project manager to reschedule UAT until after the defect is resolved. Log a defect for the page layout change and discuss it with the DevOps team. Make the page layout change directly in UAT so the client can begin testing.

. A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline. Which type of analysis is the BA performing?. Enterprise Analysis. Strategy Analysis. Stakeholder Analysis.

The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality. Which additional activity is most likely to result in a successful sprint demo?. Conducting multiple dry runs. Exporting a backup copy of the demo data. Performing a code review.

During a requirements workshop the marketing team they need help reporting new field on the opportunity object name customer origin. What should the business analyst do next? • ask follow up questions to determine if standard salesforce functionality around lead • write the user story as a marketer I need to track customer origin on Opportunity • explain to the customer that the workshop is focused on documents requirement northern trail outfitters has gone through significant growth, moved several business. which key principle should a business analyst follow to help prioritize feature requirement?. Give priority to the earliest requested dates. Find and install a backlog grooming app from appexchange. Define roles, responsibilities and processes.

Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology. What is the benefit of creating user stories when documenting project requirements?. User stories provide specific details about a product early in the development lifecycle. User stones decrease the need for collaboration within a product team throughout the project. User stones translate requirements in a way that shows a product's value to the end user.

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation. When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map. Detailed Process Map. Value Stream Map.

A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation. Which documentation is mast beneficial for the BA to define the scope of the project?. Detailed Process Map. Value Stream Map. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map.

The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation. What should the BA evaluate to understand the understand the risk level of the user stories?. Scope, resource, and documentation impact. Team, budget, and timeline impact. Technical, operational, and regulatory impact.

Universal Containers is transitioning to Slack as its internal communication tool and is ready to release. What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?. Complete development on bugs discovered during this phase. Get written sign-off from all business stakeholders. Conduct a final retrospective meeting with the project team.

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories. What should the user story focus on?. Sales margins. Customer experience. Product functionality.

Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options. What is one of the BA's strongest arguments for using configuration over code?. Configuration leverages multiple programming languages. Configuration allows for any level of complexity. Configuration provides faster speed to market.

A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?. Replace the specific feature with a goal. Change the user story to the sales manager persona. Add a quantifiable reason why the feature is needed.

The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop. What should the BA keep in mind during the process?. User stories encourage iterative development. User stories specify which technical components are impacted. User stories are fixed upon stakeholder approval.

survey indicate that visitors to cloud kicks' experience cloud site have difficulty business analyst is tasked with creating a user story to improve the overall visitor. For which persona should the BA write the user story?. Administrator. Customer. Support Manager.

During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business. What should the BA recommend?. Review the services team’s goal’ initiatives, strategies, and obstacles. Review the Einstein Article Recommendations feature in the services team’s org. Review user stories on the services team’s development backlog.

The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers. Which type of session should the BA perform?. Journey Mapping. Requirements Gathering. User Acceptance testing.

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps. What should the BA create to engage stakeholders? Options:l. Value Stream Map. Universal Process Notation. Capability Model.

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future. What should the BA do next?. Include the operations team during discovery. Proceed with the sales team's project as planned. Start project work for the operations team.

Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following: * All logins must use multi-factor authentication (MFA). * Portal pages should load within 2 seconds. How should the BA document the items?. Functional requirement. Non-functional requirement. User Story.